After we paid off our loan,they continued to draft the monthly payment from our bank account.They advised us,WE are responsible to go to our account on line,and disable the set up payment. There was NO place to do so,I assure you!! They even told us some people wait 3 months or more till they recognize this poor(if not fraudulent) practice. read more

This place e Is a scam !!!!!!!!! They are thieves ....... I had Gap i nsurance that was provided by them and when my car got stolen and vandalized they didn't want to pay!!!!! The same company was involved in a lawsuit for screwing people over so its no wonder they get s 1 star rating read more

I had gotten a car with them and I could tell you one of the worst decisions I've ever made. The workers treat with the most disrespect. I'm the client and they can't even help out when you need it. They act like they Owen the place. I would never get a car from them again. Make sure when you get a car from them be prepared to deal with mean ass attitudes, yelling at you and fighting. They should put that in their contracts. NEVER AGAIN!! read more

Avoid this leasing corporation if possible. The reviews speak for themselves. I've conducted business with them for a over a year, never once was i late on a payment, i will post a picture to confirm that. So this is a genuine comment on their LACK of customer service skills and comprehension. Training needs to be placed for basic protocols, so information is not misconstrued to the consumer. Reading the reviews on Yelp and Google, i am no longer surprised by the service i received yesterday. this has been an ongoing problem and have little faith in any change. I made a formal complaint to the Director of Services, who at the end of my call addressed my concerns. Hopefully this is a step in the right direction for this corporation to provide proper training on protocols and customer service to all new hires. i added my picture so it is clear, i am not an upset and dishonest consumer, i pay on time every month. read more

Sierra Credit Corp - the payment of $182 is not a partial payment, it is what was asked for that month because i accumulated from paying more than what is asked - Auto Loan Providers Near Me - Chatsworth, California

I've been with them for about 3 years now and I've never had a problem with them. I've always paid on time and even when I had trouble with my finances they've helped me out with rescheduling my payment. Overall I'm happy with their service and they have always been real nice to me. I think if you communicate and genuinely take care of business by giving them your word, they help you out too. It's what I have always done and when I do need help they are always there for me. read more

Fuck this place , they will tow your vehicle an cost damage to it, They won't help on repairs and the repo company they used took items that belong to the truck & I believe they tryd to turn it on since they didn't have the key . Don't ever finance with them one late payment an ur gonna get repo an pay 100's for ur personals read more

Sierra Credit Corp - Auto Loan Providers Near Me - Chatsworth, California

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Never have I seen a company with the worst customer service, Claudia especially is straight out rude and doesnt care to hear any explanation. They try to repo your car for as little money possible.. as soon as I get a chance I will try to refinance with a different company, I'd rather pay a higher interest rate than be with Sierra credit. Do Not Use This Company!!! read more

They repoed my car over 30 dollars from months prior. We paid through phone everyone and paid the amount they tell us. So even though we paid April, may, and June, they never brought up 30 dollars missing from March. From day one we tried to get the. Ar back but they refused to tell us the lo action until a week later. They added a week of fees and even took out belongings from inside and tried to charge us $900 to get our stuff back. It was my baby's carseat, stroller, diaper bag, stroller cover, and everything for my baby. It's not fair to charge us a week of fees when they were the ones who wouldn't let us get it from day one. We are looking for legal advice. Our stuff is gone now bit I will not rest until justice is served. I will spread the news across the internet about them. I want this to go to the news. They left the trash in my car and I got lucky that they thought my grandmas broken angel statue and broken rosary was trash cause they were in the car. They day my car was repoed, we buried my grandmother. They mean the world to me. My grandma was looking out for me and made sure I got those items back. read more

I would not recommend this company to anyone. Despite giving proof for payoff money in two week. They will not extend two week to get check. They want to repo for 1600. They prefer to take and get more for your car. Lideth is the worse staff there and management is uncoopertive. When ask for high up she is the boss and owner. She will not give no info or pass you to anybody else. Whom I am sure will allow two week to get full payment. To top it off, beside charging 21% interest. They don't allow refinancing When they want to they will do anything in their power to damage your credit despite that you presented valid government doc of check and sum available in two week.even when you show proof of cyberhacking and documents. They still will take your car. read more

I had my car towed away because I owed them $15 dollars even though I had explained to them to that our company closed due to Covid and that I needed to save money to put food on the table. Multiple customer service agents called my phone over and over again on the same day, sometimes twice a day even after I told them to stop calling me! They called all my relatives multiple times again even after I told them to stop! I had to pay to get my car back! This is the most inhumane and cynical company that I have ever seen! There is way more that has occurred behind closed doors.. I have decided to take legal action. Do not acquire their service be careful. read more

the far worst finace company ever !!!! horrible customer representatives ! cant wait for my contract to be over with them ! read more

This girls on this place are so rude I don't why they haven't spoken to this girls like does credit Union just doesn't care. I asked to talk to a manager and they always say no there not one like what place does not have someone in charge Credit Union personal are just rude. Just cuz I give my car payment there but when ever I get chance I won't pay my car there no more when people ask about this place I always say there just rude don't go trust! read more

STAY AWAY FROM THIS COMPANY! They are thieves, they will add returned check fees when you have made your payment with your debt card. They will add insurance policies to your account and you will not know till you go to pay off your car and find out that the amount is much higher than what your balance should be. The customer service is a joke! There is a bunch of uneducated woman working behind a bullet proof glass that are the rudest human beings you will ever encounter. read more

000000000* THE WORST! The representatives harass you calling non stop like you're not a grown ass person. Telling you when your payment is due. You can never understand them. So quick to charge for extra money, and take your car away. I've fought so much for my car, I paid 2000$ to get my car out!!! Could of bought a new damn car but I LOVEEE the car, I hate just HATE who I purchased it from! Take a look at the reviews! Everyone is upset and you do absoulutley NOTHING to satisfy customers. You don't he exact opposite. During the pandemic too if you have a car payment you will have to pay double! Plus the intrest during the crisis. Even before paying my car online they still CHARGE MORE money then what it was just because im paying online. You're the worst! Never again!! read more

According to them we been late in our payments because it my payment date is on the weekend it doesn't go through because the manually have to input it. read more

If there were negative stars i'd give them a -5. I got a car and pay off my $366 car payment every month. One month I was late due to personal reason and not even a month late then they call the repo ppl, after a couple days later they get my payment and charge me for them cancelling the repo. Then they charge their late fees and i understand. My total just for the fees came out to $91. I call for an invoice and this chick EVELYN starts yelling over me on the phone repeating the same thing. They have the worst customer service, they add their ridiculous fees. Im asking for an invoice and shes telling me i need to pay or shes going to call the repo on me. I keep asking for the invoice and she constantly keeps telling me she'll call the repo. They harass all your references , send you millions of letters, and charge your very high fees. I have tons of threatening voice mails from them and so do my family members. They are the worst finance company I've ever came across, they are not even BBB Accredited. BEWARE THEY ARE GOING TO HARASS YOU AND YOUR REFERENCES. If your getting a car financed then ask them who the company is, if its SIERRA CREDIT.... RUN! read more

Would go negative if I could worst credit company you can choose they are extremely rude I had COVID so it took me a couple of days to get back on my feet I called to tell them no help at all they told me if I don't pay them within 30 days they will tow my car read more

Super unprofessional seems like they have no concern for you. They tell you whatever they can and make you do their work

Lenders are under significant governmental and practical pressure to cooperate with impacted consumers during covid to prevent them from defaulting on their loan, losing their automobile or suffering credit report damage. Sierra Credit Financing needs to be sued in a class action lawsuit for breaking laws and more. Find a reputable bank. These people are crooks. read more

this company has no professional ethics they are very rude and never have answers to help. I would never do business with them again

The women who work there are hardly ever at the window whenever I come & are very rude every single time. Terrrrrible customer service and if you have any issue at all they'll tell you to call "Randy" in customer service & will say he's not there every time you call. This place is a joke. read more

I would truly give them zero stars if I could. The worst experience EVER. There is no such thing as customer service, be ready to pay a convenience fee even if you make your payment online. They are thieves. I have been asking for transactional history for weeks and haven't even gotten a response in weeks; wonder why?!( hidden fees) . If there is an issue with your payment be prepared to be HARASSED! Calling all hours of the day all days of the week. Their phone educate is zero to nothing. RUDE, RUDE, RUDE. I hope that if you are reading this you haven't already sign for a loan.... trust me you will be better off using the bus than having to deal with them. I have paid off 4 cars with 4 other car companies and trust me when I tell you this guys are the worst! read more

The absolute worst experience I have ever had with a financier in my life. They use an online portal operated by a 3rd party agency. When their website is down, and you contact Sierra Credit directly, they aren't able to help you because they rely on said 3rd party for all IT issues. I contacted them alerting them that I was unable to complete making my online account, and their representative apologized and said there was essentially nothing that could be done until the site was up and running again, which was out of their control. They sent my first bill two days prior to my discovery of the broken site, for a payment due in 4 business days. The representative could not even offer an estimate of when the site would be fixed!! Hearing "we don't know" is not an acceptable response when the alternative to paying on time is losing my loan and, subsequently, my vehicle. Several days later I FINALLY received confirmation that my account was made and ready to be verified. I verified my account and attempted to make a ONE TIME payment online. The site froze on me. After several minutes of watching a "wheel of death" screen, I refreshed the page. My e-mail notification sound then went off on my cell phone several times. When I looked at my e-mail for my "Thank you for your payment" confirmation e-mail, I HAD FOUR CONFIRMATION EMAILS. I sent a very concerned e-mail to the customer service in charge of the payment website complaining about their faulty service, and asking for the charges to be reassessed and not taken out of my account beyond the ONE authorized payment. Every day, I monitored my bank account waiting for the charge to show as pending so I could dispute it with my bank. It never showed as pending. My account was indeed charged 4 times. No one ever responded to my e-mail. Now I have to complete a dispute form with my bank to have the funds sent back to me. This is not how I expect my VERY FIRST payment with this company to be. Going back to their website, it doesn't even show that my payment was made. I have no available payment history, no scheduled payments, no current bills, no way to prove what I've paid. The site is absolutely useless, and CLEARLY STILL BROKEN. If you are in any position to choose your financier, I highly suggest seeking other options over Sierra Credit. I've never written such a lengthy review in my life, but losing over $1000 in one fell swoop to a company that isn't knowledgable or in control of their own payment processes is nothing short of traumatic, and unfortunately, my journey with this company has only just begun. read more

I have not had any bad experiences with this company. People that complain here are just late on their payments and dont answer their calls to communicate a better due date. On top of your regular due date they give you a 10 day grace period. People come on stay on top of your bills and if you cant make a payment COMMUNICATE like adults and set up a better date. I have had a good experience and with my crappy credit they were able to finance me at a good rate. Thanks for your hard work guys. read more

Customer service agent I spoke with was extremely Rude. I called to ask a simple question about my auto loan and she instantly got a attitude. My question was in reguards to a payment extention she said to me no no no then said if your are late we are taking your car followed by saying if I need a extention I shouldn't have got a loan. I told her there was no need to be so hostile about it. Her tone was nasty. She then told me its not her problem if I don't like her tone. I don't think thats a right way to handle a customer at all. I didn't need a extention I was just curious if it was possible. read more

By the looks of things, I'm not the only who receives their sub-par customer service. They call from "unknown/private" numbers at times and leave extremely rude, unprofessional voicemails in which they don't even identity themselves. Glad to have parted ways with these people, tand when you do call back, the extension provided is never answered. Another thing, when troubled at finding your account information, they tend to hang-up, and leave you to call and forward you to a different Rep. These people need some serious training on customer service, essentially lacking the skill-set of a human being. Unfortunately a 1-star rating is nearly too good of a rating for this business. Stay away, you'd be glad you did. Thanks but not really. read more

Awful customer service! Its true, been dealing with this company for over 3 years and yes indeed they are the rudest group of csr I've ever dealt with. Uneducated, hostile, bad speech and no etiquette whatsoever is what you get from Sierra credit employees. All I have to say is WOW! Really? How do they even stay in business??? Definitely should report to the BBB. read more

The customer service there at Chatsworth is very poor. All those employees think they own the place always rude am gonna find my receipts and mention all of the workers that I've gotten that are rude it's all of them pretty much. Never smile. Never greet. Rude reaponse . They give me and my mom a hard time. read more

Eeeewww Nasty ass company never in my life I'm going to deal with this company they are really unprofessional personal service plzzzz People if You are interested on cars find others cars company's but never on this terrible service read more

This company is terrible!! Every time my fiance and I send in our car payment on time it takes them almost a week or two to process the car payment I have call'd and ask why?! and they have no answer for us I won't ever recommend this place to ANYONE! they have the worst customer service almost like they hire anyone. We are trying to build credit but due to the fact that it takes them longer to process the payment we are not getting results we have tried to speak to them ask why?! Why!? Why!? And we always get a "beat around the bush answer" AWFUL place especially how they treat there customers. read more

I finished paying a 12k loan on my cadi 3 months ago. They hooked me up even though my credit was crap! I had absolutely no issues with them. Whenever i couldnt pay or i didnt have enough mula id just call them and they worked with me. Just please sierra credit, report my payoff to the credit bureaus already!! :( read more

Spoke with Abigail today and she was very kind and thoroughly answered all of my questions. Send your payments in on time and you won't be on here writing bad reviews cause you got your car repossessed. read more

i personally would give this company zero stars. most of the girls' reps that answer the phone and the supervisor are very unprofessional and rude. no respect for their customer that pay their bills. i paid off my loan last year around october or november of the last year 2020 and still haven't received my pink slip. therefore, i call numerous times to follow up in regards to my pink slip. the first excuse, i was given was that the post office returned it back to them. therefore, in december of 2020, i provided them with a new address, so they could proceed with mailing the pink slip. i called numerous times yesterday, 01/27/21 to follow up in regards to the pink slip and the rep that answer the phone was so rude that i requested to speak to the supervisor. when i spoke to the supervisor, she was rude, unprofessional, disrespectful and hung up the called. after calling again and telling them i wanted to submit a complaint due to the reps and the supervisor were being rude, unprofessional, and disrespectful, they still weren't able to tell me where is my pink slip. their response was "wait another month". i have been waiting for 3 months already and you expect me to wait another month. this is fucking ridiculous and wasting my time. i am not sure what kind of fucking games this company is playing. they didn't have a problems collecting my money from my bank account every month until i finish paying off the loan that now they are acting stupid and they are being fucking lazy to mailed my pink slip on time to begin it. this fucking company should me automatic closed permanently!!! read more

I am a new client to Sierra Credit, I needed to move up my due date a few days due to the timing of my paycheck and Jennifer in accounting was more than helpful. She changed my date and now I won't have to worry about incurring a late payment. Thanks Sierra and Jennifer for being so courteous and helpful. read more

This place has easily the worst customer service I have ever experienced. Not only has every person I have spoken to at this establishment been extremely rude, they also somehow fail to communicate or record anything. I fell behind on a car payment and called to speak to a representative and set up a payment plan. At first the woman I spoke to was relatively professional. She told me how much I needed to pay and by when, and I agreed to her plan. Immediately after doing so, however, she commenced with a guilt tripping lecture. Don't you think the time for that kind of lack of in professionalism would be BEFORE I had agreed to a plan on getting up to date, not after? I told her I had already said yes to my payments and didn't understand why she was now taking it upon herself to lecture me. She immediately back tracked and told me she would put a note in my file about when I would be paying, and quickly got off the phone. By that point I was already pretty fed up with the way this place was handling things, but really what was I supposed to do? My car WAS late, so I decided to just make my payments and hope I didn't have to personally deal with any of these other terrible women. Unfortunately, the last woman I had spoken to was incompetent in even more ways than I had realized, and had failed to make the note she had specifically told me she would write, because a week later I received an angry phone call about the remaining balance I hadn't yet paid (as the next date we had set wasn't for another four days). So of course I called back and was told that I owed money and when would I pay? When would I pay? I had just talked to a different rude representative who had given me attitude to spare and I thought that ordeal had attended to the whole issue of when I would pay? Why was I now having to have another ridiculous conversation with another woman who can't handle her job? Why was I having to tell these people how to handle these situations? I may have fallen behind on a car payment, but I'm obviously far more qualified at dealing with people than these sorry excuses for women. Don't believe the reviews that say they're great... they literally have no rules and make them up as they go. Which is great in theory, but infuriating and unprofessional when you realize they're dealing with thousands of dollars of debt and can't even handle hiring people that can communicate like mature adults. read more

Andrea is truly a professional. She went out of her way to resolve an issue we had with the dealer who sold us the car. She made things right... thank you. read more

Please contact me if you had a car through sierra credit corp finance company, and your car was wrongfully repossessed in less than 30 days. You can contact me at mycargotrepoed@gmail.com read more

By far one of the WORST companies I've ever had to deal with. A lot of their staff is incompetent and CLEARLY do not know what they are doing as they provide HORRIBLE CUSTOMER SERVICE. Every single time I would go in to make a payment or had a question/problem/inquiry would be met with hostility and annoyance. Should you miss your payment by even one day, the constant harassment begins. read more

You don't need to call me 7 times a day 5 days a week to remind me to pay my car note. I know I need too. You call my references and lie to them that my phone number is disconnected and it's not never has been. Then you tell me you added your insurance to my payment. That why Academy Insurance is faxing you every last payment and my claim to you right now. WTF the day I drove the car off the lot you had my insurance info. I been with my Insurance company for 15 years and never had any issues. read more

This has to be one of the worst companies I have ever dealt with. I have to make my payments with money orders because every time I write them a check, my account gets hacked and I end up missing money. The staff has been less than helpful through all this. And let's not forget about Canoga Imports who recommends them (I think they get kick backs for using them). Bottom line, if you want to be scammed, go to Canoga Imports and Sierra Credit. read more