After finding this site to leave a review, I see several reviews that echo the same sentiment that we experienced. Poor, slow service. We got there, granted, pre-Sturgis but already busy in town overall. We sat outside but let a young man working inside that we were out there. He said he'd let our waitress know. Waited 10 minutes or so and saw wait staff delivering food to other customers by the young man who told us he'd let the waitress know we were there. No acknowledgement from him and no waitress appeared. Giving them the benefit of the doubt, we waited another 10 minutes. Went inside, saw the same young man. Asked him if it would be better/quicker if we took a table inside. He said, 'Yeah, probably.' So we went to the back of the restaurant in the bare area. There were several open tables so we grabbed one that had just been wiped down by, maybe a busboy but thinking it was the manager. Made eye contact but that was the extent of the interaction as he, from that point on, did everything he could to disavow us. We waited about 5 minutes until our waitress came around. Given that we were hungry, we put our order in right away figuring the way things were going, the food service might be as slow as what it took to even be acknowledged.
While we were waiting for our food, it didn't get any busier from where we were and what we could tell. However, in that time, three more couples came in; two of which sat in a booth while the other couple sat at a table in front of us. Those two guys happened to be 'bikers' while the other couples weren't. At least not obviously anyway. Funny thing is, we are bikers but not obvious or looking like stereotypical bikers. That said, the same guy who chose to ignore us was all about getting and tending to all the new arrivals. And then another group came in, a group of six elderly folks. We're in our 60's so when I say elderly, I mean older than us. They sat right behind us. Same thing, the guy that ignored us was all over that table too.
At that point, our food was served. It was good enough. It gets a 3 out of 5 but that was because we were so hungry, I'm sure.
After our meal, it took a while to get out of there. We asked Mallorie for our check and it took 10 minutes to get it. Put the card down right away but it was another 10 minutes before she came back around to cash us out.
All said, like some of the other reviews indicated, if you're not in a hurry and want to risk falling on the bad side of the busboy/manager, this is the place to go. It seemed they had no interest in service or welcoming guests so I suggest if you don't want to do that as part of your job then maybe find something else to do for a living. From what I could see, the owners/managers don't respond to any of the reviews, positive or negative, so maybe they just don't care? But maybe they should seeing as Sturgis-time is when they make their most money. read more