Stay Far, Far Away. I have given myself nearly 6 months prior to writing this review in order to be as fair and "right" minded as I could possibly be. Nothing has changed for me, I would NOT even recommend this Dealership to the worst of my enemies.
We bought a "Certified" PreOwned Diesel Truck and spent a lot of money on it. Within the first couple of weeks of ownership we noticed poor fuel mileage and a lack of power. We called them, they picked up the truck and had it for two days. After "going over it" they told us that Nothing was wrong with the truck, that is was getting way better mileage for them than we were getting. So, we picked it up. We were then out of the state for a week on vacation, and the very first day we drove the truck following vacation, the check engine light came on, along with a "low power indicator." After the run around in Blair, we took the truck to Sid Dillon in Wahoo. The Wahoo Service Dept. found a filthy dirty (complete with chunks of dirt) air filter and the air filter box was also full of dirt. The Filter was a NAPA brand filter, which by itself is fine, however this truck came to us "certified" and should have had a Dodge filter in it. Hmmm... Wahoo couldn't believe it and suggested we take the truck back to Blair.
So back to Blair we went. We met with the GM and after listening to our story, (and looking at the air filter we kept and returned to them) he said he was appalled. He called in the Service Manager and they went through their records trying to determine what had happened. Long story short, and after 4 more hours at the Dealership, they apologized, said they didn't do business like that, couldn't and wouldn't guarantee the truck for problems related to dirt or debris in the engine, and said we could trade the truck for something else on their lot. The GM sent the salesman out to find us something comparable. He guaranteed they would "make it right" and we could trade for something as good or better than what we had. We looked at a number of trucks and found one we thought would work for us, but were going to go home and think about it for a couple of days. The following week we called and said we could make that truck work if they added a couple of things that were missing. The new truck was one year newer with a few miles less than our first purchase, but again was the closest thing they had to what we had previously purchased. Fine. We settled with that, but when we called to schedule a time to come trade the trucks they told us we were going to have to pay an additional several thousand dollars for the difference in the sticker price on the trucks. What??????? They screwed up, lied to us, never serviced the truck correctly when we returned it, and promised to make it right for us, now they wanted more money???? I had also run NADA & Kelly book values on the current truck and new truck to make sure we were getting a fair trade, and the book values were almost identical. We had paid less for the first truck because of an "internet" sale they had to honor and that amounted to the difference in the price of the trucks. We also had an oil sample run from the truck and it was found to have a high level of glycol in it. Yikes! Engine problems would be imminent!! Again, we were dumbfounded. I called the GM, who proceeded to get very nasty with me. He accused me of "bending him over," of being unrealistic, and trying to take advantage of them. As a professional person in my mid fifties I have dealt with many, many folks of the years, but none would ever come as close to the rude, unprofessional way this man dealt with me. I was beyond furious. At this point we were done with Sid Dillon - Blair. They "Bent us over," they screwed us, and they lied to us. We took their "certified Chevrolet" truck we bought, that they wouldn't guarantee the engine on and they wouldn't replace and we traded if off elsewhere. I will make it my mission in life to make sure no one I know, or don't know doesn't get screwed by Sid Dillon - Blair like we did. read more
