I recently purchased a used 2017 Subaru Forester and wanted to share my experience so others can…read moremake a more informed decision. To start on a positive note, I did appreciate the way the initial sales process was handled. The salesperson allowed me to do most of the negotiation over text and email, which gave me time to review and think through the deal at my own pace without pressure. That was easily the most comfortable and beneficial part of the entire experience. However, once the process moved into financing, my experience changed significantly. My wife and I were among the last customers at the dealership that evening while staff were beginning to close out. During the financing process, we were presented with documents to sign both physically and digitally, but there was very little time spent reviewing a clear breakdown of how the final price was structured or how additional products were affecting the total cost. We were given a total amount, but not walked through how items like GAP coverage and the service contract were being applied to the financing. The digital signing process also felt rushed, with limited opportunity to carefully review documents before signing. It wasn't until after leaving the dealership and reviewing the paperwork that we realized the total cost had increased well beyond what was originally discussed. I had negotiated to stay around $15,500 out the door, but the final amount ended up being over $18,000 once everything was included. I understand that I share responsibility for reviewing documents before signing, but I do feel that more time and transparency should have been provided, especially when optional products significantly impact the final cost. Additionally, after the sale, communication became very difficult. What could have been resolved with a simple explanation, such as how to handle warranty concerns directly through the provider, was not clearly communicated. This led to unnecessary frustration and additional time spent trying to figure out next steps on my own. After reviewing everything, I chose to cancel the GAP and service contract products and handle future repairs independently. That process was completed through the warranty provider. While I appreciated the flexibility and professionalism during the initial negotiation phase, the financing process and lack of follow-up communication left me with a negative overall impression. Because of this, I would not return for future business. My advice to others is to take your time during financing, request a full breakdown of all charges, and make sure you fully understand how optional products affect your total cost before signing anything. Overall, this has been a learning experience, and I hope sharing it helps others approach their purchase more informed and prepared.

Making appointment online was easy, our Service Advisor (Michelle P) was great, she answered all my…read morequestions. The ability to review recommendations and Approve or Decline was very convenient! It's not the least expensive place, but when you want Toyota OEM products & an easier process, this is the place.

Its sad to see all the unfavorable reviews, I've actually had a pretty smooth experience with…read moreFlexCar. Not so crazy about how they handle insurance claims even when if the other drivers insurance pays them, they still take money from you first. Overall, my experience has been stress free. Oh also wish they were more flexible with payment dates, Just had my car serviced and it was a smooth transaction and didn't take long. Oil change/Maint. and replacement of battery. Guess everyone has a different experience and I've been with FlexCar for a while.

$50 Penalty and No Proof I've had my FlexCar since Nov 2024,…read moreand while I originally left a positive review, my experience lately has completely changed my opinion. Starting in August, my driving score--which FlexCar uses to determine if you're "safe" or not--started dropping. You're considered "safe" at 60 or above. If you fall below that, they charge you a $50 penalty fee on top of your regular monthly payment. My score was always in the 60's from April to August 2025. Now Sept comes and my score dropped to 56, and sure enough, they charged the $50. I called customer service on September 19th (the day they charged me the $50 fee) and asked for verifiable proof of when and where these supposed incidents occurred that caused the drop since this information is not on the portal. I was told I'd receive that in 3 days (not business days) which means by Monday Sept 23rd. It's now Tues the 24th and I still haven't received it. A person name Akeen from Flexcar Support sent me an email on 9/19/25 saying they were still trying to "gather everything." It's now past that point, and nothing has been sent. Not only did they put the $50 penalty on my account they also took away what I was suppose to receive in Sept which would have been $75 off my monthly rate and made me ineligible to receive the discount now. I truly believe that this company is taking advantage of their customers. This is incredibly frustrating. If you're going to penalize someone and charge them extra, you should at least be transparent and back it up with data. I've given FlexCar more than enough time to respond, and instead of resolving the issue, I've been ignored. Reading other reviews I see that I'm not alone. What bothers me most is it feels like they're trying to find new ways to get more money from their customers. I've had no major issues with the car itself, but the way they're handling this new scoring and penalty system is unacceptable. Until this is fixed, I'm standing by this 1-star review.

Went in no one knew anything about the car I wanted. But I knew enough so we talked numbers. Never…read morehave I been so pressured to make a bad deal. They won't tell you the apr which seemed really high. I walked out due to them not seeming to be hiding something from me. I would never recommend this dealership to anyone.

Autorama, Lilburn, Ga...I have bought 5 excellent cars from…read morethis dealer. Very professional,friendly and caring. I have never had a problem with any of the cars. Every car was checked out thou-rally. When buying a car I always check them out first. I have referred several family and friends to them. Best use car dealer in the state! I recommend them highly to anyone needing a good,dependable use car. A+ with me.

The GM has made several calls to make sure I feel heard and has apologize. I do appreciate his…read moreefforts and want to give another Star. However, I don't want to Mike to feel like he can speak to people this way with absolutely no repercussions. Thanks to the GM and Mark for trying to work on this relationship.

The people were nice, But after getting the car home realized it was not so good. They say they…read morerecondition them. But the car was 4 1/2 Qts low on oil. 1 new mismatched tire 3 worn out ones. And a couple other things. My fault for trusting everything they said. Just pay more attention to the details of the car. I was in kind of a rush. To get a car. Should have been more cautious. I will take some of the blame for trusting what they said.

I bought a vehicle from this dealership in 2008 and found out the V.I.N. doesn't match with the…read morevehicle and they forged my Signature on the Title. I have been going back and forth to court for a year and Won the case. Somehow this dealership is a KIN FORGERY, they have also FORGED the Surety Bond "it's like insurance coverage for dealers at time of Law suit". At the moment they are being investigated by the State. I'd recommend people to go to this dealership to learn what not to do, CERTAINLY not to buy a Vehicle!!!!!!