Buyer beware: Chris was initially responsive when selling me the car. Unfortunately they added about 4k worth of add ons on top of their posted price and I was only able to haggle them down to 2k ABOVE asking price. When I received the car I realized the had not disclosed that there was a seatbelt not working (is that even legal?) as well as the adaptive cruise was not working. Reached out multiple times requesting they cover it but suddenly they became completely non responsive. Could be a 5* dealership if they'd drop the nonsense fees w upfront pricing and disclose issues upfront so they can be worked out in the negotiation. My advice: Look elsewhere. read more

They have not been able to get my truck fixed after agreeing to do so, they have no since of urgency and no integrity whatsoever

The folks who work there are nice people, they are working on the direction of the general manager who has values that will scare you. Be nice to the customer and then take him/her all their money. Keep calling the customer pretending they are your friend and when the customer sees what you are doing hang up on them. They are nice to you in front while taking you for a ride in your back, so Thank God I did not purchase anything, Buyer be ware, once you purchase the car, no going back. read more

One star only because there are no ZERO stars Unless you can PERSONALLY inspect and have knowledge of all aspects of the vehicle you are reviewing, you SHOULD AVOID THIS DEALERSHIP AT ALL COSTS. In my experience, they MATERIALLY MISREPRESENTED, 2 key items, (I would say they committed FRAUD, but I can't prove their intent). They delivered it across the nation, then strung me along for weeks indicating they would "make it right" and in the end offered less than ten percent of the costs to fix the issues. Their contract is skewed to their advantage, like LOJAC subscription, and language that costs you thousands of dollars to fight in court when they blow you off. STAY AWAY!!! read more

Sorry Ass Company Need To Be Shut Down First day I bought the SUV it went out on me and they changed the odometer car fax say one number but the suv say something different and said it was a typo. These people will lie and scam you out your money THIS IS NOT THE PLACE YOU WANT TO BUY FROM read more

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Title: Fraud, Deceptive Practices, and Zero Accountability - Avoid This Dealership I am updating my review to warn others--Automax is a scam, and they refuse to take accountability for their fraudulent business practices. Fraudulent Charges & Deceptive Sales Tactics: * I was fraudulently charged $1,717 for GlassCoat Protection, only to later find out that it was never applied to my vehicle. * I canceled my Sentry Auto Care warranty and am due a $6,995 refund, yet I have still not received my money. * Jeff Hoskins falsely told me LoJack was included at no additional cost, only for me to later discover I was wrongfully charged for it without my consent. Dismissive & Unprofessional Response: When I confronted Automax about these fraudulent charges, they ignored my emails, delayed responses, and are now refusing to issue a refund. I have given them multiple chances to resolve this professionally, but the owner and staff have made it clear they do not care. Filing Police Reports & Legal Action: Since Automax refuses to correct their deceptive business practices, I am moving forward with: * Filing police reports for theft of services. * Filing complaints with the FTC, Georgia Consumer Protection Division, BBB, and the Attorney General's Office. * Pursuing legal action for fraud, breach of contract, and deceptive business practices. DO NOT BUY FROM AUTOMAX! If you're considering purchasing a vehicle from them, check every charge on your contract and do not trust their sales team. They will slip in unauthorized charges, misrepresent warranties, and ignore you when you demand a refund. Save yourself the stress, take your business elsewhere. Automax is not trustworthy, and their business practices are nothing short of criminal. read more

Bought a 2018 BMW X50I, They gave wonderful customer service when purchasing the car. Then came time to talk price, The car was listed at 22,949 but they came back the price ballooned to 26549 due to LoJack (which I did not ask for), Ceramic coating (again not asked for) which none of these was disclosed up front and dealers fees. When I drove off the lot and made it to the highway less than 20 miles away, while accelerating the car stalled and violently pulled to the right. When I spoke to the dealership they said for me to bring it back only for them to say I needed an 2 O2 sensors and a turbo coolant and that was another $1458 to fix. (I haven't had the car a week) I agreed to let them fix it at the 1458 Price and waited 3 days to get it back only to be quoted a new price of 1714 as they had to do extra work that no one called to authorize. while pick up the vehicle and voicing my displeasure with how I have been treated I was told "it's not my fault you are having buyer remorse" This dealership needs to be investigated and closed as they sell people cars that they know are not ready to be put on the road and they do not offer a warranty. they also do not disclose all of the cost associated with the Vehicle (outside of the dealer fees) read more

So I was interested in a car on they're site, I did a pre approval and seen my interest rates would be 17-23% being a guy who bought cars before the pandemic I know that's a terrible deal so I mentioned that to my sales man he insisted on trying to get me a better rate and called me back with 17% lol obviously I'm a veteran at car buying and can't be fooled like these teenagers lol he got mad when I explained I didn't want the car but I already told him from the jump I'm not taking 17% don't be thirsty bro lol I would've come back for sure next month but now NEVER you did that to yourself my guy don't get mad at me cuz I don't wanna fill yall pockets on my car purchase, hold out folks it ain't worth it, a bad loan can ruin your life and these people will not lose a inch of sleep, he should've said your smart most people just sign lol would've respected it 100 do better boy! read more

!!!!!!!DO NOT BUY FROM HERE!!!!! WORST CAR Buying experience of our lives. We purchased a 2021 Ford Expedition for 47k on 5/10/25. We agreed to ship our trade in and they would ship our new vehicle upon receipt. We called everyday for them to say our new vehicle would be shipped the next day. Chad and Jonathan consistently lied to us throughout this whole process. On 5/28, we finally were fed up with the lies and flew to ATL from Nj to pick up our vehicle. they stated repairs were needed and it would be ready, again, the next day. The next day came and they said it wouldn't be ready until a week from now. They refused to give us our new vehicle and said they couldn't give it to us like that. They then gave us the option to cancel. We agreed. To this day , they have not cancelled the loan contract, reimbursed the bank 47k, returned our own vehicle or reimbursed for expenses. All we keep getting are a bunch of lies. They then act like it's not their problem. They have left my husband (a disabled vet) and I without any means of transportation. read more

I was provided 3 videos of the car that I purchased. It appeared to be in excellent condition- upon delivery the hardtop convertible had two large dents on both the drivers side and on the passenger side and damage on the rear bumper NOT visible in the videos. The transportation company delivery experience was chaotic , harrowing and dangerous. The delivery driver advised via text he did not want to drive into our townhome neighborhood . I offered two alternative safe parking lots nearby- both ignored by the driver. Instead he chose to drop my newly purchased car in the right turn lane of a busy 4 lane state highway. Literally the WORST possible location. I was standing in traffic directing cars around me who were trying to turn right. I pointed out the damages that I was seeing- All denied by the transport company. In addition I have copies of text messages between the salesman, ( Alen) confirming that the vehicle has two key fobs yet only on key fob was provided. After 5 days waiting for a response from Chad of Automax Atlanta here's what he said: "After reviewing the images of the before and after. The existing damage was present in both. The keys we sent you are all that we have." BUYER BEWARE: My bad for purchasing online and trusting the videos provided by Automax Atlanta. Overall- a very disappointing outcome. I expect some sort of assistance such as an offer to reimburse me for Paintless Dent Repair at a minimum and $200.00 for the 2nd key fob! I was genuinely surprised by Automax Atlanta's lack of support/service after the sale! I will edit this post should I have any positive response from Automax Atlanta. read more

Very Disappointed..The car we bought from there, was overpriced for the condition it was in. A lot of rust underneath, bad wiper motor, bad wheel bearings.. (Very dangerous).. Needs 4 new tires , all new shocks and allignment. Have to eventually sell and rebuy another car. They pushed me off several times and said it was none of their concern....Bad Business.. read more

HORRIBLE Experience our first time there!! Shawn King (salesman) had excellent customer service. However... LYNNUS (finance manager) should FIND another JOB!!! We've never met a finance manager like him before!!! 1) He argued with us about the price of the vehicle, and MADE us (the customer) search for the car online to prove it to him. AUTOTRADER had their car listed for $49,976 and LYNNUS gave us the price of $52,977. He didn't know how to perform a simple search on Autotrader. Instead, he said "I can't find it, so this is the price. The price changes every day". FOR REAL!!! (See screenshot below) We hopped on their computers and found the car in minutes. WTeff!!! Just incompetent LYNNUS!!! 2) LYNNUS also tried to sneak in an extra $1000 onto the price of the car (see screenshot) they already tried to scam us with their $52,977 price...but on the paper he typed up $53,977!!! Like we wouldn't notice the 1-digit differen that's a whole $1000!! Straight disrespectful!!! They must get used to scamming other customers this way!! 3) LYNNUS tried to add on $6,273 worth of added equipment. When we asked what it was for, he said "SHAWN will tell you" and then walked away. Like he was afraid we just found out he tried to scam us!! We've purchased and financed over 6 cars in our lifetime!! We have never had an experience like this before. AUTOMAX should promote Shawn King and DEMOTE LYNNUS. He has NO CLUE what he is doing. A finance manager that don't understand how to use a search engine on autotrader. Great job Automax read more

Automax Atlanta - Prices compared between Autotrader and Automax - Car Dealers Near Me - Lilburn, Georgia

Bait and switch scam artists who use false advertising and "low prices" to drive traffic then stack "required" add-ons like "ceramic coating" and "lojack" to drive the price back up. When called out on it, they just hang up on you (Alen) read more

this place is complete trash I bought a truck from there and they said it was in mint condition does mint condition include huge scratch down the side both cv axles broke axel seal leaking open wires in the engine bay that makes the lights not work and a check engine light? Chad the service manager is full of crap he's a Lier and doesn't do anything he says he said he was going to order me a part that would get the lights working again the part was under $200 I figured that if I spent $33,500 on a truck that that wouldn't be a big deal he said he was going to get it done after 4-5 weeks me calling up there every day and them screening my calls I never got that part this place is full of a bunch of bull crap excuses and horrible service do not go here. read more

These guys are rip off artists. They bring you in with decent prices online then up charge you $2500 in hidden fees for LoJack, ceramic coat and doc fees. Their reputation is so bad my bank won't even do business with them. read more

Please don't shop here. You've been warned ‍. Just go somewhere else they will take your money and refuse a refund.

Great service. Best purchase of my life. I would recommend working with Arif. He was amazing

just bad generally gave me a broken car. then didn't even want to fix it like it amazed me

Great service. Will be back for sure our next vehicle. Chad and Omar did a great job . I gave them 7 star

Arif was awesome to work with. The whole process was great and we are pleased with our purchase!

I requested an O-T-D on a Lexus hybrid and received it promptly. Upon analysis, I noticed the following dealer add-ons, which, by the way, are unscrupulous and illegal according to the FTC : Additional Equipment $999.00. When questioned, turned out to be a Lojack that is arbiterally added and is a $99.95 item on the web. $599 dealer fee , which they claimed "everyone has," also not true. I then received an Email stating the car has been sold - also not true. It's obvious that an informed and knowledgeable customer frightens them. Stay clear of this place ! read more

They honestly should screen the cars they buy and try to sell better. I bought a car in November of 2023 and can't renew registration due to somehow having a stolen hold/brand on the title. I've had "some" help trying to get this situated but no accountability on anyone's front. read more

Why didn't I read the reviews before driving over two hours for a used car from this Automax Atl? Disingenuous at best Pre-approved and told me my lender was asking 25% after running six hard inquires on my credit, unauthorized. Chad Redford, current manager, tried to add almost $2000 extra for clear coat and LoJack which I didn't ask for and don't need. Then Chad said he would remove the clear coat and take off some from my trade in he'd already given me. These guys are interested in one thing, money. They don't care about the customer or getting the right car or doing the right thing. Josh was my salesman and never said once about the added charges. I told Josh specifically I had voucher and wanted to go with certain lender and never authorized any other credit checks with other lenders. Why would I? And then Chad Redford said my lender offered 25%. That's unheard of! And I have good credit. When I asked to see the information from my lender, of course, it was not 25% and it was what I was pre-approved for. How can Chad just present offers that are total lies? The best thing is I walked out of there. I would give Automax Atl in Lilburn Ga a minus 5 stars if I could. But I had to give it one star to post a review. Buyers beware! read more

everyone there is awesome! chad,kb,jonathan,Solomon and shawn made it so easy and worked with me to get the price I wanted with the payments I wanted. great group! I got a 2014 in excellent condition and it drives like a dream. thank you guys! read more

I was working with Shawn Motorwala over the past few days negotiating the purchase of a used 2015 Chevrolet Colorado LT. The photos shown on AutoTrader looked sharp, and the sticker price fit into the budget I was working with. The seller notes indicated "1 OWNER VEHICLE - PERFECT SHAPE - MUST SEE - EXCELLENT SHAPE - NON-SMOKER ***CLEAN CARFAX*** WARRANTY". When I asked for the out the door price, they quoted $1942 more than the sticker. When I asked about the difference, he asked me where I got my price from. After I told him AutoTrader, he admitted they had added Advantage Care package without my consent. I asked them to remove it. Interested in the vehicle, I worked with Bank of America to secure financing and then drove an hour to see the truck. The truck was definitely not as advertised. It was not in perfect, excellent shape and they were selling as-is with no warranty. I did not get a good "gut feeling" while on the lot, so I decided to follow my instincts and pass on this opportunity. I followed up with Shawn over text message after making the decision: (for your review) ---- Me: Hey Shawn.... just FYI... I've decided to purchase a different truck. Thanks again for all your assistance. I appreciate your help. Shawn: Wow Really thanks all the waste. Of your time and mine Me: Very professional Shawn. Just a reassurance that I made the right choice. ‍ Shawn: yeah thanks for all the paperwork in the world \when i told you bank of america do not do it. congratulations  anyway Me: It wasn't Bank of America that made my decision. They were actually going to work with you because I'm a long time customer of 20+ years. Sorry for the inconvenience. I just found something that fit my needs better. Little helpful advice... conversations like this is not how you treat customers. I wish you well, Shawn. Shawn: thats not how customers are anyway. You are right, congratulations  hopefully you love your new truck you were good people, Take care ------ Steer clear of this place, friends. Trust me! read more

The dealership was decent at responding to my questions and getting the photos and videos initially while trying to purchase the car. Once I've sent in the check, that's when the communications stopped. No one would answer questions on whether the inspection was completed, whether the check was received, when the car would be shipped out or when it would be delivered. Finally I get a response that the car would be delivered on Thursday. On Wednesday evening, I get an email for a cancellation of purchase without any notice or any other information. I promptly call the salesman, who tells me he is off work and will call the next morning when the car was supposed to be delivered? I am very confused so I contact the manager who sends me directly to voice mail (Phone rang once then went straight to voice mail). Later I get in contact with the manager who informs me that they actually do not have the title to the vehicle I've purchased, nor do they know when they'd receive it. The title that they have, the signature is signed on the wrong spot and it will take months before it could be rectified. They never called, emailed, texted me nor my wife during the whole ordeal and cancelled the deal without contacting me after I've sent the check out. read more

FRAUDSTERS DO NOT DO BUSINESS WITH TOTALLY UNTRUSTWORTHY A couple of months ago I purchased a used Toyota Tundra from Automax. Shawn Motowala was my salesman. I questioned him specifically about corrosion on the frame or body before purchase. He said that as far as that was concerned this vehicle was in great condition. This week the vehicle was taken to the local Toyota dealer for service. There corrosion of the frame of such great severity was discovered that they recommend the vehicle not be driven. Mr Motowala and the Automax dealership basically have hung up the phone after being informed of this fact. They refuse to do the right thing in any way of warranty or adjustments. Mr Motowala basically mocked me on the phone as to why I was such a sucker as to buy a used vehicle. I REPEAT DO NOT DO BUSINESS WITH THIS OUTFIT !!! read more

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My experience with AutoMax was amazing. Ms. Nicole, Bradley and Lionel showed great customer service and they stayed true too their words. I noticed my breaks were squealing and I was smelling Antifreeze from the air conditioner. Lionel asked me to bring the car back and they repaired both free of charge. I can't say enough about this team. They made sure I left with a smile on my face and laughter in my heart. I know that there has been several bad reviews and I almost stopped the sale. I am truly grateful I didn't. The car runs great no more issues. Thank you guys for all you have done. If I could rate you 1 to 10. It most definitely would be a 10. Keep up the great work. Stay true to your words and you will go a long way. Thank you again. I hope this review send many new customers. Ms. Teresa Foster read more

I only gave this place one star because I had to, so I could write this review. WORD OF CAUTION: DO NOT BUY A CAR FROM AUTOMAX ATLANTA IN LILBURN, GEORGIA!! We bought our son a BMW 328I from Omar on January 28, 2023, on March 10th the clutch burned out! I called to report it to Omar, he said that my son probably did not know how to drive the car properly and he burned it out. So Omar handles his dealership problems with blaming the customer, not that he knowingly sold my son a car with a bad clutch! To fix the clutch, it will cost $3,000. Half the price of the car!This place should be shut down! This guy only sells lemons to innocent buyers! read more

Ask for Kendew! I cannot say enough good things about the attention to detail and advice he provided. I absolutely hate the car buying process, but he made the process quick and easy. He is not just trying to sell a car for commission, he actually cares about the customers. He is a highly experienced sales person with tons of knowledge and excellent customer service! read more

I wish I had read yelp reviews before purchasing. I purchased a car that I saw on Auto Trader. Salesperson assured me that initial maintenance was done on the car. It was delivered two weeks after I paid in full, without working radio, several bad fuses, tail gate handle broken, mismatch tires, and very rusted underbody. The dealer kept calling and texting until they received my cash. Zero follow-up afterwards, not even to confirm delivery. read more

The most dishonest dealership I have ever dealt with! Enough said..... Read the others and you will see how completely crooked they are. The car was advertised with only 32K miles on it - mint. They even put old oil in for my oil change they promised. My mechanic checked it and it was black and cruddy when it came out. The only reason I caught anything was when I took it to a dealer friend who put it on the rack for me. The car had actually been in a wreck and you could see the differences in paint and the sloppy work putting the bumper back on. Car fax showed it clean. Ramzi? even knew it but didn't mention it until later after I was back home. I called to take the car back. No one would talk to me about the car. They sent me a $300 check to replace the tires. But I would never buy ANYTHING from this group! Buyer Beware is so true!!!!! read more

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Car we came to saw was what we expected but the car dealers had little regard for the customer. 0 customer parking available and we were handed off to a different dealer than the one our appointment was with. The car was nice but ended up trying to charge 1500 more than advertised (as expected to be fair) but negotiations were especially horrible. We made it clear what our highest offer was and our time was wasted by constant trips back and forth to "confer with the manager". Never received a counter offer within 1500 of the advertised price. Wasted time! Had an appointment with the dealer well in advance and yet still had to wait nearly 30 minutes after we arrived to even see the car because someone else had the keys. Overall we were not made to feel comfortable here and did not feel valued. read more

*Odometer Fraud* Felony in GA. I called about a 2008 Lexus that was listed on Auto Trader (as well as their website) as having 125k miles. Detailed pictures of the car from their website (as well as Auto Trader) indicate "125,161" miles on the actual odometer of the car itself. However, the car fax report clearly indicates this car went well past that mileage back in 2016, with it being sold at Auction in 2020 with over 202,000 miles on it. Automax Atlanta is selling the car with 125k miles two years later? When I asked the salesperson about this he said, "The engine was replaced." When I asked why the engine replacement isn't listed on the Car Fax he said, "Engine replacement isn't listed on Car Fax reports". We all know it doesn't matter if the engine was replaced or not, tampering with odometer mileage is a felony. He didn't even try to deny the odometer was incorrect, just said it was due to an engine replacement. None of this was disclosed in their ad. The car is being sold as 125k original miles. Report this business to the authorities, they will investigate if enough people report them. read more

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Avoid this stealership at all costs! Every one of their cars is a lemon. Owner and salespeople will say anything to get your money! I bought a car from them a couple of years ago, and I found out later on that the car has been involved in multiple accidents on all sides of the car. They showed me that it had a "clean car fax" so don't go off on that! They told me it would take 2 days to prepare the car and change new brakes from "Toyota". I didn't know that Toyota started using Duralast brakes now. Must be great for performance! Last time I checked, that was an Autozone brand. If you don't believe the already bad yelp reviews, check the BBB website! read more

I would absolutely give this place a ZERO star rating if possible. They sold us a car that was missing catalytic converts among other problems. We live in Tennessee and had the car shipped. As soon as it hit our driveway it started leaking oil. We eventually had it shipped back and received our deposit. This didn't happen until I contacted an attorney to get him involved. Omar Qureshi, in my personal opinion, is the master of scams. That is, until he had to deal with me. He has done the same thing to another person who bought the same kind of car on the same day we did. Except, this time, the engine blew after a few days and these sorry... SORRY people have left this kid holding the bag with a $13,000 repair bill. I would HIGHLY recommend that if you plan to buy a car from them, you go ahead and hire an attorney first. You are going to need one. read more

Everyone has had a bad experience with everyone as some point. I should have paid attention when I saw a guy outside in their lot warning customers how AutoMax Atlanta rips people off. I chalked that up to a one-off situation. Not! I was sold a car bone dry with no oil. It also had emission issues. I wrote a formal letter to the GM since you cannot find out who the owner is. Crickets!! I emailed the GM 2x. Crickets!! I am wanting you. You will have no post sale service or care or concern. Buyer Beware! read more

When I drove my new (used) car off their lot, I was ready to give Automax 5 stars. Salesperson was fantastic, buying experience was seemingly good. But read other reviews and also see the tone and words used by Automax employees who respond to bad reviews here. No business sense. No integrity. The sales staff work hard to sell and then the owners/managers treat customers very badly and lie and ruin the experience. In short, I was told that certain accessories were included with my car. I was shown these accessories. I asked for an additional accessory and it was tossed into my trunk as I watched and written into my paperwork. While I was signing paperwork, these accessories were removed and I didn't realize until I got home. Automax salespeople emailed back and promised to send them, acknowledged their mistake, but owner refused to make it right...it's been 2+ months, lots of txts and emails and lies and promises and more lies. This could've been a 5 star review...I could've been a repeat customer...I could've recommended Automax to all of my friends...but the Automax owners/managers have zero people skills, zero business sense, and accuse all their upset customers of lying (gaslighting). Makes no sense to sell a 50k car and then lose that customer over a $400 set of accessories. read more

I bought a $20,000 car from Atlanta Automax on Sept 2 from Automax Atlanta. Ramzi was nice and everything felt smooth. The car was for my wife, so she started driving it. I hadn't really been in the car much, then on Oct. 3, we went to the DDS. While driving, I noticed a sound in the back right wheel well. I had to go on a work trip so on Oct 9 my wife went to our local mechanic to check out the car. Turns out the brake pads on all four tires were worn out, and there was rusting on the back right wheel well that was causing the noise. Our trusted mechanic did the fixes for way under market rate, costing a little over $500. I was surprised the brake pads were worn and was worried what else might need to be fixed, so I called Automax. I explained I had bought a car from them and was transferred to the manager, Tony. With Tony, I explained I was not looking for any payment I just wanted to know what had been inspected on the car prior to my purchasing. I asked if the cars are inspected prior to selling and he said "yes." I think asked if he could send the inspection report and he started getting hostile. "This is more than 30 days, why are you calling me." (It had been 38 days) I responded by saying, "Tony, I am not asking for any money and realize it is more than 30 days, can you please just send me the inspection report so I know what else I need to check out." He responded by "I am not having this conversation." and hung up on me. I called back and asked for someone else and calmly explained the situation. I asked this person if the cars are inspected prior to sale and was told: "I am not sure, they might be." I asked if he could check, he said he would and would call me back. He never did. THEY DO NOT INSPECT THE CARS PRIOR TO PURCHASE. ONCE YOU ARE OFF THE LOT, THEY TREAT YOU LIKE THE ENEMY. Do not buy from them, or if you do insist that they take the car to your mechanic, get an inspection on Automax's dime, and only if you are satisfied, buy the car from them, with caution. Ramzi, I am buying a second car this month. I am sorry you don't get to sell it to me, but unfortunately, the culture at the top taints the entire organization. Craig Lockerd, I'd do some house cleaning at Automax Atlanta, 5034 Lawrenceville Hwy NW Lilburn, GA 30047 read more

I only have had my vehicle for a month and half now and so far besides getting the oil done cause it was completely black I also had the filters changed. I am not really upset about that but I had to replace the back tires on the vehicle and thus far my ABS, Air bag and tire pressure sensor are on. I just had the starter replaced cause the car totally went dead while in traffic and now luckily I was at my sister house the same thing just occurred my car once again loss power battery is new but there's this clicking sound and we notice the noise is coming from the fuse box, so I will be having the car towed back to the mechanic and see what this issue is. At this point I'm ready to trade be upside my loan cause this is more than what I expected. I was told that the owner will call and ask how are things going I have yet received a call. read more