My storage unit was very clean and thry keep up the exterior and interiors well. The prices are…read moregreat for what you get. The staff were very helpful and kind. I highly recommend reaching out to them if you are in need of a storage unit.

The units are reasonably priced and easily accessible. The people in the office are helpful and…read morecourteous. I would recommend Robert's Road Mini Storage. 5

Great customer service. Ed was very helpful and professional as soon I arrived. He explained…read moreeverything to the T Showed me my unit and how to access the gate code. Highly recommended

Great service everyone is friendly when I go to leave or take things from my storage unit!!read more

TERRIBLE company. My mom passed away, and I paid for her small unit for years. No problems. Every…read moremonth the old company took out the payment a few days after my SS hit my bank. No problems. Then this crappy bunch bought out the old folks. I immediately call them to set up automatic payments. NOPE. I have to bring in precious Trust papers and a death certificate. Are they going to want to keep copies? These papers are none of their business. So I miss a few payments before Christmas. Then they slap you with a $25 late fee. So now I owe about $100. Now I made it through Christmas, I was going to pay the $100 I owed. NOPE. NOW I OWE $200. RIDICULOUS! Frankly an old customer like me gets a $20 break on the cost. I am sure Cube Smart is trying to push ALL the old customers out. I have talked to the onsite manager many times. KRISTY, who won't give her last name, doesn't seem to remember talking to me at all. KRISTY also doesn't seem to be able to remember that my Mother is dead. After the whole conversation with this rude woman, she had the gall to call me Marion. After I told her Marion is dead. THIS COMPANY HAS THE WORST CUSTOMER SERVICE. PLEASE GO SOMEWHERE ELSE, YOU WILL BE MUCH HAPPIER. THANKS FOR NOTHING KRISTY! TRY TO NOT BE RUDE TO THE OTHER CUSTOMERS! .

Hi, I'm new to CubeSmart Storage. However, they made it easy for me to get my storage unit set up…read moreand easy for me to place and access my stored items. I would recommend you look at this facility for your storage needs. Regards, Kevin

The website had given me the wrong unit. Luckily Sarita was…read morethere to make it right or I would have gone elsewhere. It's rare now a days to find someone who cares fir their job but Sarita is passionate about her customers.

Sarita is an amazing storage manager- always willing to give a helping hand. gave us a flashlight…read morewhen it hot dark while we are sorting out our belongings in the unit. thanks Sarita-- ANDRE

our uhaul truck leaked overnight. It had not rained while driving and was parked in the driveway…read moreovernight with a light rain. unfortunately it leaked in the "mom's attic"section of the truck where we had packed the lightest boxes, which unfortunately were fine linens, comforters and down filled duvets Returning the truck the following morning at the Grayslake U-Haul location, we described the problem, what was damaged and a video of the damages. The woman at the counter responded "well ALL cars leak anyway" Huh? "My daughter's car leaks. My car leaks, Thank God the cars I have driven for the past 50 years must have been unusually water proof or maybe I've just been the luckiest SOB on wheels. Needless to say: 1: There was no attempt to even apologize 2: Their justification (all cars leak) was insulting in the sense that the woman must have thought we just escaped from a mental institution to believe her defensive response, Today I contacted U haul's customer service and was helped by a very professional person who listened and proposed working solutions, apologizing for our rude treatmen. An hour later I received a call from Dan at the Grayslake location who 1: Told me they sprayed the truck with a garden hose with no results. 2: I asked Dan if he actually believed the nonsense about every automobile in the world filling the seats daily in deluges. He had all the opportunity to walk this back but didn't. 3. I asked if he was proud of these responses and he held to his stance 4. Dan told me to "find the red pamphlet and make a claim. SORRY, DAN: To coin a phrase, "it just doesn't wash. Final advice: If faced with the choice of renting a truck from Grayslake U-Haul or tying your load on your shoulders for a cross country hike buy some good walking shoes.

Avoid this poor excuse for a business! They will ruin your moving experience in the most…read moreinconvenient way possible. Just pay their competitors or deal with Home Depot even (no mileage surcharge with Home Depot!). Absolutely disgusting behavior on behalf of the "manager", Tony and his employee (she was of equally no help). Worst customer service I have ever had from any private entity; they were rude, unrelentingly condescending, and lacked the ability to diffuse the situation and come up with any worthwhile compromise. We made a reservation on 6/15 for a truck. They called at 7:48 AM on 7/1, the morning before the move, to inconveniently tell us that our Grayslake pick-up was changed to Zion and that getting there and bringing it back was now our problem. They tried using a "read the fine print" advisory excuse, but the wording is ambiguous and does not say that they would try forcing me to drive 20+ miles in the opposite direction to get the truck I ordered well ahead of time. First off, when moving to Wisconsin, when would I ever want an additional 30 minute one-way drive?!! I arranged and paid for a Grayslake pick-up 3 weeks in advance, but now, they're telling me last minute that I need to go to a city a ridiculous 20 miles in the other direction. They tried offering excuses, talking about multiple people leaving Illinois, etc. The reality is simple; I, as a customer, should then not have been given the rental option, if inventory would not be available in the manner specified. It's a failure on their end, and I should not be treated so horribly because of their lack of basic inventory management skills. Times can be tough, but they, the multi-million dollar company, are responsible for keeping their end of the deal in a respectful manner. U-haul is an awful company that doesn't deserve a single cent. The one time I asked for their services led to one of the worst customer service experiences of my life. I regret not paying $300+ to never have to deal with them ever again.

Christ and Michael were very helpful thank you I appreciate it but I think pricing is a lil…read moreexpensive...

Poor service at the corporate level of Public Storage. Increased fees multiple times and cannot…read morechange it add others to my unit. This company has been a constant nuisance and their red tape is still costing me time.