Staff is very nice and professional. The clinic is clean and very kid-friendly. They have an outdoor playground for kids to play while they wait. My daughter has hip dysplasia and they were able to get us in right away and begin her treatment plan. We are still going for regular appointments and are really happy with the quality of care that she's been receiving! read more

Today I was referred to Shriners orthopedic and called to set up an appointment which they mentioned they take walk-ins until 4pm which was good to hear. The gentleman took all my sons information and when I arrived they greeted me friendly and the check in process was also quick which was great.The facility is amazing and it's a kid friendly place. The Dr. and staff were also very friendly and the process from beginning to end was about 1:45 min which I taught it was a perfect since I was a walk in thank you for a excellent service. read more

Shriners Children’s - He's first cast hopefully last. - Pediatricians Near Me - Pasadena, California

Our daughter had a procedure done at the Pasadena office. It was a stressful time of uncertainty, but the staff handled us with such care and grace. While she was in surgery, a doctor came to the waiting room and handed out warm cookies. He noticed that my husband was curled up (the waiting room was a little cold), went back, and brought us some warmed blankets. We were so touched by his thoughtfulness and he pointed out that they want to make sure to take care of the parents too. read more

Fast, and efficient service from arrival to departure. Staff is very friendly and knowledgeable. Would definitely go back!

We came here last week after getting a referral from our pediatrician. It's nice and big, clean, and the staff kept us well-informed about where we would go and what to expect. Thankful for this place and the care received here. read more

We had the most wonderful PA, Kylie Harnen. She was incredibly thorough, took the time to answer all of my questions and my son's questions, and truly helped make a very stressful situation feel much more manageable. The woman who checked us in, the nurses, and the X-ray techs were also amazing. Everyone was kind, patient, and reassuring from start to finish. Thank you all so much for the exceptional care. It meant more than you know. THANK YOU! read more

This is the worst care less place I have ever go . when it comes to children I thought they are taking it more serious but unfortunately they are not . Careless workers ! they put my daughter in waiting list and I was waiting for two months on approved authorization to get my daughter for physical therapy and finally I took here another place .Never recommended this place any more. read more

Great hospital and attentive, in person. On the phone, it's a different story. Person who answered was holding a conversation in the background. I had to repeat myself over and over again with two different individuals in the clinic. I'd state the answer, they'd repeat it back - multiple times. Very frustrating when you're trying to get help from the staff. read more

Wish I could give 0 stars worst hospital I have ever been that you have to drive through the middle of LA. To get to it. appointments are given on the peak hour traffic and they have no consideration with people that drives over an hour away and we have no control over traffic or accidents. We have been to CHLA so many times and they understand that there times were is traffic and they're understanding that people don't have control over it on the freeway and they're willing to make anything possible to accommodate telling you to wait until the end of the appointments wich we gladly have done and appreciate the understanding and the help and care for the patients. At this hospital we literally were four minutes after the grace period time and they were refused to even try to accommodate at all I refuse to even give a note for my son's so now he has an School absence for no reason, even though we have no control of traffic and four minutes, it's too much for them . it's a small hospital, which apparently they don't have enough staff if they cannot accommodate someone four minutes after. well we definitely not coming back in here. There is so many other better hospitals like the orthopedic institute for Childrens in Adams blv which they always have the space and accommodate for urgent care from 9 AM to 5 PM. Without appointment and they give you a follow up appointments after that with the regular orthopedic surgeons if needed. only reason came to Shriners hospital. It's because my insurance for some reason sent us here but definitely calling tomorrow first thing in the morning to switch. read more

Best hospital for children physical surgeries specially the Dr. is been treating my 11 year old son. Dr. Cynthia V. Nguyen amazing/wonderful individual full of professional skills. And the passion for her specialty! We are sure that all the Drs. at Shriners in Pasadena are excellent doctors. Dr. Nguyen Thank you from the bottom of our hearts! Jovanny's parents read more

The walk in fracture clinic is fantastic! Highly recommend for any potential breaks that need to be looked at. Much more time efficient and well done than any ER visit ever. read more

My son had a knee injury and our family doctor referred him to the Shriners. It was very easy to make an appointment, my calls got answered almost right away. The facility was very clean and had its own parking lot free of charge. The staff treated us with care and high level of professionalism. It was a 5-star experience and thank you Shriners for treating my son! read more

A very bad experience with this organization over a charitable donation of all things. They got super aggressive with us and sent threatening letters. I was shocked at their behavior. In the end, they were proven wrong, did not apologize, and will never receive another dime from our estate. Their loss - big time! Give to St. JUDES - a much better donation. read more

One of the best hospital in California their specialty is in Woburn and broken bones. They're one of the best hospital in the world.

Very caring doctors. And staff is very welcoming. No need for long waits they get you in and get you out fast

Dr. JENNIFER WEISS AND THE TEAM CNA Staff Ect the staff that helped are all great I highly recommend this hospital for children read more

I would like to express my gratitude for your collaboration with Cedar-Sinai, especially Dr. Andrew Freedman. Dr. Freedman's selfless dedication, patience, and professionalism have left an unforgettable impression on us. We sincerely hope you will invite more outstanding physicians like Dr. Freedman to provide consultations here. read more

Our poor two-year-old son dislocated his elbow a couple weeks ago when his nanny picked him up by the arms. One minute, he was okay, and the next, he was holding his left arm and crying. I was at the vet, dealing with the dogs, and Matt B. was at work when our nanny called, both she and little Leo B. in obvious distress. I reached out to my cousin, a pediatric orthopedic surgeon, and my friend, a plastic surgeon, both parents of young children, and got an immediate probable diagnosis of nursemaid's elbow, a common, easily treatable injury. My plastic surgeon friend works at Shriners Children's in Pasadena, and while Matt and I scrambled to get home to our distressed toddler, she registered us for an immediate appointment, saving us a long, stressful wait at an urgent care. There's obviously a friends and family component to this particular service, but I do gather that Shriners is a stellar hospital that cares for a lot of patients in acute need of pediatric care. We checked in with a staff member who owed us absolutely nothing, and she was super nice and made all the paperwork/insurance stuff easy while Leo commented on what she was doing and wearing ("She's working? She has black shoes?"). We were then taken in for X-rays and an appointment with physician assistant Julia Groh. Leo hated the X-rays, but the tech was lovely and made things as easy as possible. PA Groh ruled out fractures then reset Leo's elbow gently and quickly. She was so good with him, I felt immensely grateful even as my child sat there, crying. The experience was, of course, terrible, but the folks at Shriners made it tolerable and relatively low-stress. Leo's arm bothered him for another day, during which he kept it immobile, but on the morning of day three, he woke up moving around and smiling like nothing had happened. He just has a brand new toy truck to remember the hospital visit, a sweet take-home gift to distract him in the exam room. We'll have to be careful not to reinjure that elbow, but otherwise, the whole episode feels over and done with, thanks to our friends at Shriners. read more

The best medical facility for children that I have ever visited Excellent service from the moment you drive through the gate Scrupulously clean and flawlessly designed Staffed with health professionals of the highest quality You can be confident that your child will receive the best care possible at Shriner's read more

Yesterday I called to see if my son could be seen due to a possible infection he got surgery here about a month ago. The lady who first answered the phone was I believe having another conversation on the other end of the phone I could hear he giggling while trying to assist me she was very unprofessional. She stated I need to go to urgent care but my son received care there. They stated dr wasn't in the rest of the week and didn't have any appointments available 2 weeks out? I understand maybe it's true but if you're in this industry you have to be a little more sensitive towards your patients. The day of the surgery my child and I got great care but this wasn't it. read more

So I was a patient at Shriners when they were in LA. It was great and was the best experience. I now have a daughter and she has OI type 1 like me. I decided to take her to Shriners since my experience was so positive. Unfortunately, it's not like I remembered. 1) They are now ONLY a medical office not a hospital so if your child breaks a femur you go HAVE to take them elsewhere. When I was a patient I was hospitalized and treated there. 2) they didn't know how to put an iv in and poked every limb and had multiple nurse hold my 1year old down. Sometimes they had to skip treatments cuz they couldn't get an IV in or it blew. Due to that experience my daughter became very fearful and traumatized. They tried to say it was stranger anxiety but it wasn't. It was an awful experience. Ever since they moved, the care downgraded. I knew I had to try to give my child a better experience so I switched to CHLA and let me tell you the vibe and they way they are able to comfort my toddler is amazing. My little one use to just cry when a nurse or doctor came into the door and I mean they couldn't even make eye contact cuz she associated healthcare workers with pain. But at CHLA OMG they are able to get an IV in with one poke and my little girl hasn't missed a treatment. When she breaks a leg she is hospitalized and cared for with no issues. She actually dances with the nurses and runs to them to play. She is happier and thriving at CHLA. I wished shiners was still the hospital I remembered but unfortunately it's not. read more

Great staff in physical therapy. Great clean facility. welcoming. They do their best for children in need.

Nice and attentive staff. They are incredibly efficient and have great bedside manner for kids and their parents.

The staff here is wonderful. It's been a tough time for our family and the diagnosis we received, but everyone here is caring and has made the whole process much easier. read more

Shriners Children's is incredible. One daughter broke her toe A few months ago. Another daughter broke her finger recently. The simplicity of scheduling, the brilliant doctors, the friendly expert cast makers, the receptionists, the organizer of the waiting room, the security guards...I've never been to a medical facility where it's simply a joy to go to where everyone you meet seems to genuinely care about you and your child. read more

It's a very clean, orderly, and efficient place to bring your child. I've had to come with my daughter twice after she injured her hand and needed to see an ortho specialist. For Valentine's Day, they had fun craft activities for children to partake in while they waited to see the doctor. This is a very calm, child-friendly facility to visit. read more

Nurses and everyone that worked at Shriners are excellent. I am giving Shriners 3 stars because of the billing department (a 3rd) party that they are contracted with is TERRIBLE! I have tried calling for months to obtain our billing history, and not only they kept dropping the ball but the reps at that department are rude and today, a rep, Alicia, dared to call my son's name "WEIRD!" And these were her exact words "oh I remembered speaking with you on feb 7 because your son has a WEIRD name" and she laughed. I told her " no, his name is NOT weird, it is unique." I really hope Shriners management will read this review and think twice about using this 3rd party billing company. read more

Took my son there for two appointments (a broken wrist). The staff was very friendly and professional.

I am very angry and disappointed with this place. My son was referred here to see an orthopedic Surgeon for his neck and shoulder pain. After seeing the doctor, he suggested physical therapy and after a few sessions we stopped because it didn't help him. He did not give any kind of diagnosis nor did he recommend anything to help my son. From day one he pushed us into doing the cortisone shot. I kept telling him that doesn't fix his problem, it's just a temporary pain reliever but he kept asking us to try on every visit. Really? His words on our last visit were " Well, I'm sorry I wasn't able to help but let me at least give you the shot." I will never go back here again. I had very high hopes from this place but very disappointed and time wasted. read more

I am Mohammed zaman my son Arham Mohammed is the patient of Dr.Chow. He is the best of the best doctor I highly recommend Shriners kip him to help others like my son thanks Dr Cho my best prayers will ways for you read more

Shriners Children’s - Pediatricians Near Me - Pasadena, California

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All I can say is thank God for the Shriners. They are the BEST! We had better care, doctors and caring staff here than from those where we were billed. My son was a patient here from the time he was 4 until he was 19 years old. The care was top notch, and, as a parent, I was also well taken care of, especially during those times when I was obliged to spend some time there, sometimes up to two weeks. We couldn't have been happier or more blessed to have had this hospital, its staff, especially Drs. Kay and Setoguchi, and the Shriners who run and support it in our lives. I am also quite pleased to see the new campus in Pasadena. Thank you, thank you, thank you, from the bottom of our hearts and God bless. Don't forget to let those in need and those who serve them know about this marvelous place that can help. read more

I just want to say that this review pertains to an incident that happened December of 2015 and I cannot find the doctors name on their website. I'm not sure if she is still there, but I did want to share my experience. I had the most horrific experience. NOTHING HAVING TO DO WITH THE NURSES, MEDICAL ASSISTANTS, RECEPTIONIST, ETC. My unfortunate experience was with the doctor. She advised AGAINST my son having surgery and was VERY VERY RUDE. Only to get a second opinion from an incredible orthopedic pediatric surgeon at UCLA. Grateful I was able to save my sons life. read more

I took my daughter there and they made me wait about 4 hours to see the specialist... and after all that wait they told me I could leave if I wanted because she was too busy to see us. My daughter has a condition that is time sensitive and they were literally saying to come back in 6 months. Awful read more

So so thankful for finding this place. The doctors here looked after my boy and with their second opinion we have avoided a major invasive surgery that a certain doctor at Loma Linda wanted to do. Dr Phoon, is great. Very personable and not patronizing. She understands a parents concern. read more

5 Stars for the Shriners Hospital of LA for The Amazing medical & philanthropy work They provide to the children & their families And if I could I will give them more than 5 Stars because all the work is done for free And out of love. The hospital provides the best medical staff In North America if not the entire World in Regards of body injury & artificial leg & arm Replacement facilities! The hospital is extremely clean and the staff Are always attentive and on top of their work and the children receive consented Care and love and donations from several Organizations and private groups. They make the most advanced prosthetic Legs and arms in the medical industry and it Is absolutely free to the patient but paid by Donations of the Shriners and even the kids Get to chose to have their own pictures on Their aded legs :) I can't say more words to describe how Great and positive work the Shriners Hospital does to improve the life's of this Children and put them back again to society Ad productive members, GOD Bless. read more

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Thank you for everything, you are the best. Congratulations to the staff, especially David, Maria, and Vivian. read more

Shriners Children’s - Best hospital ever. - Pediatricians Near Me - Pasadena, California

Friendly staff, dedicated doctors and the mission of the company makes me have faith in humanity. Spread the word about Shriners to make it more known, especially for the less fortunate! read more

I took my son for clubfoot treatment and Dr. Nguyen made my son's foot complex (meaning it wasn't corrected the right way). They do not follow the ponseti method the way it should be (plaster casts only, not with soft rolls). His last cast after the tenotomy was too turned over. Another red flag is that the doctor said the last cast would slip because my baby is growing. There should not be any slipping of casts whatsoever! I left Shriners and went to see Dr. Rodriguez in Mission Viejo. She trained with Dr. Ponseti himself and follows treatment to the tee. Stay away from Shriners for clubfoot!! read more

This is a nonprofit hospital that does great things for children. They specialize in spine cases and plastics. It is a relatively small hospital, but is gated and very clean. The staff is very nice, and there are a lot of amenities for the kids (video games, toys, arts and crafts). They also have a lot of events or celebrities who come through to read to the kids. Would highly recommend! read more

Miracle workers. An organization that makes you feel GOOD about being a human being because if a hospital like this is possible, then there's really nothing we can't do if we put our heads together, is there? My connection with Shriners is a deeply personal one as this was the hospital that was able to undo years of damage on my little brother's elbow that happened after multiple unfortunate breaks and barbaric surgery procedures done by incompetent doctors in the 80s. His right elbow was set incorrectly and, as a result, his arm was growing shorter and completely crooked, to the point that it was difficult for him to bend and, since it's his dominant arm, this was a big problem. He also had metal spikes inside his arm which had to be removed from the flesh that had grown around them and this was altogether a very complex procedure that required best experts and best post-op care since the recovery period was incredibly long. I believe we got referred to Shriners by members of our church in the early nineties and after the assessment of the damage, the doctors advised my parents not to allow anything to be done on the arm until after my brother would go through his teenage growth spurt. They monitored the situation with my family and when it was GO TIME, we were all eased through this very difficult period. During the recovery, I remember meeting other patients from all around the world who were taken in by Shriners and as heartbreaking as it was to learn of their stories and maladies, there was a great and uplifting spirit that the staff took time to nurture. In particular, I remember that they had a radio station at the hospital that the kids were allowed to take over and participate in as one of their activities. I think that was one of my brother's favorites and we even have a picture of him sitting at all the audio equipment, bandaged up but very happy. Again, there are not enough words in the world to describe the deep gratitude I feel for Shriners. If you are researching this place because it may be a part of your or your loved ones' healing journey, then please take my wholehearted words of love for this hospital into consideration. In summary, it's a place you hate to have to need but LOVE to have it be there. read more