I would not hire this company for anything. We made an appointment they were not only a no show but…read moreno text no phone call just me and wife waiting and watching for them. YOU'RE FIRED

Excellent work installing quartz bathroom countertop. Explained everything, outstanding customer…read moreservice.

I was totally floored when my mom and I walked into this warehouse full of rug and carpet choices…read more This place isn't fancy, but folks here will roll out the red carpet to help you! We checked out several rolls of carpet, ranging from thin piled to plush piled and ended up choosing a taupe, medium thick carpet with the padding. The staff was incredibly helpful, patient and knowledgeable. They install quickly and professionally. The price was in our range and they even work with you if you need financing. We had such a good experience on our initial visit, that when my mom wanted to do the floors in her sunroom, we went back to Jeter's! They had a fabulous selection of indoor/outdoor rugs and we purchased one that lasted for years! Repeat business? You bet!! When I needed a carpet remnant for our spare room, we went back to Jeter's! I even found a cute cheetah print area rug that I bought on a whim! Love it! It's obvious why their customers keep coming back again and again! No pressure, tons of inventory, super deals and personal service! They also have hardwood flooring, tile, laminate, runners, decorative area rugs and more! For great selection, amazing customer service and pricing that won't dent your carpet bag, Jeter's has got you covered wall to wall!!

Although I did not make my purchase from Jeter's the folks there are friendly and accommodating. I…read morewas quoted a significantly lower price from a competitor so that made my decision for me.

I had the pleasure of working with Salina at the W. Broad Best Tile store in Richmond, VA. I…read morereceived exceptional from Salina during my recent shower renovation project. This was my first experience working on a shower upgrade, and while many customers may come in with experience, I am very much a beginner. From the moment I began working with Selena, she was patient, knowledgeable, and incredibly supportive. She took the time to guide me through the options, explain what would work best, and ultimately helped me select the perfect tile for my remodel. What impressed me most was not only her expertise but also her professionalism and understanding when I needed to make a couple of last-minute changes. Selena transformed what could have been an overwhelming process into an enjoyable and confidence-building experience. Her diligence, knowledge, and willingness to go above and beyond made all the difference for me.

We recently updated our bathtub surround using tile from Best Buy. I ordered extra tile to be…read moresure I had enough and when the job was completed we had 2 unopened boxes of tile left over from the bathroom project and they would NOT let us return it! We hadn't had the tile long as it was only a 1 week project so it's not as though we were returning late. THEY JUST DO NOT TAKE RETURNS! I've never ever been to a tile store that didn't take returns and will not go there again for any reason.,

We had a great experience working with Erskin's Tile for a 45 Herringbone kitchen backsplash. When…read moreI called for an estimate, Erskin was able to come out the next day. The price was fair and Erskin was able to answer some questions we had about the install. Dustin came out to do the install and did a great job. He was really nice, polite, easy to work with, and showed up on time every day for our 3 day project. He put down mats to protect our floors and countertops and also cleaned at the end of each day. We're really happy with the finished product and will definitely be calling Erkin's Tile for our next tile projects!

Very highly recommend. Responsive--came to see us the day after we called, reasonably priced,…read moreexcellent work, easy to deal with. They did our newly renovated kitchen tile, and we will have a bathroom project ready to tile in about a month. I wouldn't consider using anyone else.

Nightmare quality& installation for a premium price. Had to redo 2/3 of our house--Took management…read moreover a month to actually address the issues. Took from September to February to get it almost good. Requested a discount for all the trouble we had--and they said they :fixed" it all. One excuse after another. We will spread the word---stay away for this company. Quality-BAD Value--WORSE

Our salesman, Kameron, was knowledgeable, patient, and provided time and space for us to make a…read moredecision. I love that we were able to bring samples home and given options about padding and quality of different brands. We are very satisfied with our product and the service.

Did an amazing job. No fuss, no drama. Someone else had started the tile work in my shower and…read morequit. Picked up and finished everything expertly and quickly. Would use again.

RichTile remodeled my shower and I absolutely love how it came out. The quality and design is…read moreexactly what I wanted and there were no complications. It was finished within 3 days and the experience was very professional.

Great selection and awesome prices. I consulted with Renee and she really helped me pick the right…read moreflooring for my brothers kitchen renovation. She never tried to upsell me and didn't show me products that were outside of my budget. I highly recommend Renee at Floor and Decor at Glenside and Broad Street.

WATCH OUT! F&D for sure doesn't seem like a customer friendly place to shop at. Wasn't too happy…read morewith their lack of customer service at the store and so went online to order the product. And apparently, their prices change by store ... I was trying to buy the Platinum Harvest Waterproof Rigid Core Luxury Vinyl Plank online and it showed the price to be $1.29/SF and when I selected this store as the Pick-up, it changed the price to be $1.59/SF. That's an almost 25% price hike and when you are buying 2000SF that adds up to be a substantial amount. And it's not that the product is on a special sale or clearance. BUYER BEWARE

We hired Flooring RVA to refinish existing floors and install new flooring in our home. While the…read moreproject was completed in November, our experience since then has been extremely frustrating. After the job was finished, there was no notification that the job was complete. In fact, several materials and tools were left scattered behind. We then discovered numerous issues and excessive damage caused during the process. This included problems with the subfloor, uneven stain coverage where the old stain shows through, gaps and transition issues, mismatched show moulding, and multiple baseboards that were torn off and not reattached correctly. There was also damage to surrounding walls and trim that occurred during the work. A representative from the company finally came out to review these concerns after numerous contact attempts. Upon reviewing the work in person, RVA flooring acknowledged that portions of the work were done incorrectly. We were assured the issues would be corrected and that someone would follow up to schedule the repairs. Unfortunately, that follow-up never happened. For months, we have made repeated attempts to contact the scheduling team to set a date for the agreed-upon fixes, but our outreach has largely gone unanswered. At this point, we are simply trying to have the workmanship issues and damage addressed as promised. We chose Flooring RVA expecting professional service, quality installation, and accountability. We are still hopeful they will stand behind their work and make this right, and we ask that someone from the company contact us to schedule the necessary repairs.

RUN, don't walk, this place is a joke. Whatever you do, DO NOT PAY before work is completed. Read…read morethe other reviews here, READ THE REVIEWS, they're telling you everything you need to know. We unfortunately paid in advance, the carpet got installed and as the installers were finished we noticed black stains in multiple places. Immediately let the business know. Instead of just replacing it, they wanted try a carpet cleaner, which I should have never agreed to, but I let them try. It didn't work. Then, instead of just replacing it, they wanted to come in and cut out sections to replace, which even their installer said they wouldn't be able to make match with the seams. Their answer? To cover those parts with transition strips. Cheaped out at every step. The lack of communication is insane, weeks will go by and you can't get a response without threatening to write a bad review. In the end we end up with mucked up carpet and no resolution because we paid up front. Do yourself a favor and light your money on fire instead of doing business with this place.

Leo Lantz and his team have worked with our extended family for years. He comes highly…read morerecommended. Leo has wide ranging skills, is thorough and meticulous, and manages a professional and courteous team. He completed very involved renovations on our baths, and we are very happy with the results! We look forward to working with Leo and his team on future projects!

We found Leo Lantz on Angie's list and were very impressed by their flexibility and full range of…read moreservices. Once we started the project which was some updates to our kitchen (backsplash tiling and beadboard installation) and a remodel of our bathroom, we were presented with a very organized timeline and schedule. We made a couple changes during the quote process and John, our project manager, was very accommodating and flexible. The owner, Leo, came out a few times to check on the status and quality of the project and ensured everything was done to his high level of satisfaction. We never thought a remodel of our size could go so smoothly with such efficient and trust-worthy people. We would highly recommend them!

I recently returned to the world of Yelp and noticed that a number of my reviews from 2017-2018…read morewere taken down. Not sure why Yelp is doing this but I'm going to do my best to rectify the ones that I feel are important. So on to my old (and new) review for Shady Grove Flooring. Because I do have some updates to note :) Here is the review from before: Those of us who are new or existing homeowners know how hard renovations can be. Unexpected problems can pop up anywhere and whatever you plan as far as budget goes...well plan again. With that being said, Shady Grove Flooring was like a breath of fresh air during a very stressful time for my family. Aaron, the owner, was very nice and professional and did his very best to work with us and within our budget. He kept us apprised of every step and made the whole process of installing/renewing wood floors seem easy, when I know it is anything but easy. My mother and father flipped houses when I was in middle and high school so I know enough to be dangerous. Despite my eclectic "knowledge" gleaned from my eccentric parents and obsession with all things HGTV, I did have quite a few questions about my floors. Any questions I brought up to Aaron, he was quick to answer, and he did so in a very friendly, non condescending way. As a woman I have had my fair share of condescending contractors- it seems part and parcel of being a woman and being interested in renovations. Heck, I can't walk into HD a not be talked down to at least once. But Aaron and his team at Shady Grove Flooring were not in any way disrespectful. He took his time to explain to me things I do not understand. I have enough humility to admit that I don't know everything there is to know about wood floors and installing them. After all, I'm a writer. Not a wood floor installer. Shady Grove Flooring were very respectful to me and my family and I felt safe being in the house with them, which is also something that as a woman I have had my share of uncomfortable experiences with. In addition to his friendliness and professionalism, Aaron's work is unparalleled. To be frank, it is gorgeous! I have seen bad flooring jobs before, heck I have lived in them, and I can safely say that the work Shady Grove Flooring did for us was absolutely beautiful and exactly what we agreed upon. Picky Hubby has no complaints when it comes to our floors. And the pricing was reasonable and competitive. I would definitely recommend Shady Grove Flooring to friends and family. Okay so now for updates. Shady Grove Flooring is still as amazing as ever. I don't have them time or inclination to go into the craziness of every step of the install jobs we've had done in the last few years but I can say that SGF has been a gem each time. I'm super picky and indecisive with my flooring choices and even with the stress of COVID, Aaron has not lost his patience with me. He and his team used masks and were very safe when they worked for us during the pandemic, which is good. We had some sub flooring issues where the builders cheaped out on the grout for our bathroom floor. The tile cracked and then there was a giant hole to the crawl space where years of standing water literally ate away at the floor. Aaron fixed the subflooring and gave us a great tile guy to come fix the floors in the bathroom. No more hole in our bathroom or our wallets! Yay Aaron! Yay Shady Grove Flooring! Yay us! PS- the pics show the floor BEFORE SGF fixed it. I didn't get a picture of it after because there is tile over it and well my phone isn't an x-ray phone. Take that one up with Apple. Not me.

My floors are beautiful. I like that the owner was positive and talked through my concerns and…read moreideas with enthusiasm. He made me feel comfortable and I loved his explanation of the process. I wasn't sure about my initial choice of stain and he put more and more stains on the floor until I felt absolutely positive about my choice. Also, I decided to tile a room and he adjusted the bid - wow. I am new to Virginia and I feel like I nailed it with choosing this company. Now, if the plumber would just show up...