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Shottenkirk Chrysler Dodge Jeep RAM Prosper

1.8 (126 reviews)
Open 7:00 am - 8:00 pm
Updated 1 month ago

Services - Shottenkirk Chrysler Dodge Jeep RAM Prosper

Routine automotive maintenance

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Prosper CDJR

Found the perfect 1st car for my son, process was simple and easy. Didn't waist time finance got me in and out really fast.

Sharyll H.

Ok, 3rd review for these guys. I've upgraded to a 4 purely due to their customer service. As I've previously stated started out pushy, I'm a lets get going and get it done type person, so didn't want to spend a lot of time purchasing a vehicle. Anyway, 3rd experience with this due to hail repair they performed on our truck. After initially told they were not going to repair the truck bed cover and contacting them first, rather than getting upset or going at this from a legal standpoint, they replaced the cover and had the truck ready for us today. If you end up getting mad at the situation or being a Karen/Carl, then you may not get far. A simple email explaining our request and a quick response back from them was all it took. Trey, our salesman, did a fine job assisting us on this issue. I appreciate customer service a great deal. We are very happy with our truck, named Ron Burgandy.

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5 months ago

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21 days ago

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7 months ago

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5 months ago

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6 months ago

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8 months ago

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3 months ago

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6 months ago

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6 months ago

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1 year ago

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7 months ago

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1 year ago

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1 year ago

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8 months ago

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10 months ago

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1 year ago

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1 year ago

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11 months ago

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2 years ago

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1 year ago

Great Service department that treated me like family! Was able to get me in quickly when other dealerships told me weeks.

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1 year ago

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1 year ago

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4 years ago

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1 year ago

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2 years ago

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1 year ago

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2 years ago

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1 year ago

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2 years ago

This dealership is great! Everyone is so kind and accommodating. Will was fantastic and helped me find a great car. Highly recommend!

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3 years ago

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2 years ago

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3 years ago

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3 years ago

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3 years ago

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4 years ago

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1 year ago

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2 years ago

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1 year ago

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4 years ago

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Ask the Community - Shottenkirk Chrysler Dodge Jeep RAM Prosper

Review Highlights - Shottenkirk Chrysler Dodge Jeep RAM Prosper

If you need a new or used car please visit prosper Chrysler, Dodge, jeep, ram, and ask for Peyton Lustik.

Mentioned in 3 reviews

Read more highlights

Longo Toyota of Prosper

Longo Toyota of Prosper

(168 reviews)

My family was in the market for a new 2026 Sienna XLE. I had already secured an official OTD quote…read morefrom Longo Toyota of Prosper, complete with their letterhead. Preferring to buy locally, I visited Toyota of Plano to see if you could match the offer. Instead of a professional discussion, I was met with shocking hostility from one of your managers (a tall gentleman of Middle Eastern descent). He directly attacked my integrity, stating, "I've seen this trick many times; people bring fake quotes from Richardson or Prosper to deceive us." He further alleged, without any evidence, that the other dealer would add a markup of over $6,000. While I respect a dealership's right to decline a price match, I find it unacceptable to be accused of dishonesty. This lack of professional ethics is not only a personal insult but a significant blow to the Toyota brand image. As a direct result of this experience, I returned to Longo Toyota of Prosper the following day and purchased the vehicle there. The contrast in service was stark; they treated me with respect, and my wife is thrilled with our new car. I will be sharing this experience with my community to ensure other buyers know to take their business to dealerships that actually value their customers.

Took my Toyota Camry in because the sunroof was stuck in the vent position and I could not get it…read moreto open or close. If you are unfortunate enough to own this car and experience this issue you know that there is no easy fix. When I arrived I pulled up, handed the tech the keys, and walked inside to check in. Lawrence was so nice and helpful, let me know a time frame, and explained where the restrooms and snacks were located. He also let me know there was a recall that they would also take care of while they had my car back there. After about 3 hours Lawrence called me up and informed me that they were not able to get the sunroof closed and the cost of getting it fixed is almost $11,000. Having just moved 1000 miles from home, looking for a job, and have now loss my reliable transportation I broke down right at his desk. Lawrence proceeded to go talk to other managers to see how he could help me. He mentioned that they could take the headliner down and MAYBE be able to get it closed that way. I had to take the risk. About 4 hours later he comes out to the lobby with a technician named Tristan. Poor Tristan had been fighting with my sunroof all day, but was determined to help me and continued to try everything he could possibly think of. Eventually all his hard work payed off and he was able to get closed and even washed my car for me. These two men may have just been doing their job to other people, but they really did change my life. They offered support, determination, and the willingness to go above and beyond for a customer. Having just moved to Texas this was my first experience with this location and I now will continue to have my car serviced here. P.S. Let this be a reminder to NOT get a Toyota Camry with a panoramic moonroof!!

Prosper Ford - Prosper Ford Logo

Prosper Ford

(108 reviews)

My expectations around timing were set a bit high when first scheduling my F-150 for a pinion seal…read moreleak appointment. However, my service advisor Tom got me through a bit of a stressful experience as a 1-2 day estimate grew to an extended period(+6 days) while parts had to be ordered and additional diagnostics were required. Tom remained focused on getting the right parts and repairs done right. While it took much longer than originally quoted I am really impressed with the results. It has been about 3 weeks and 750 miles since. No more rear pinion seal leaks, front seals were also replaced and my F-150 is running smooth. Prosper Ford fixed a bad knock sensor for me about a year ago as well(a rodent chewed on one of them). Also a good experience with this repair and no issues with it since. -Thanks Tom and Prosper Ford

Classic stealership. FLEET CUSTOMERS I urge you to take your vehicles anywhere else. They blatantly…read morelied and cheated me out of nearly $1500 and refuse to come clean and refuse to compensate me even a single dollar when I had to take my truck out of their hands and tow it to another shop. Sales might be fine but service will misdiagnose either due to lack of training or lack of care, send you estimates with zero communication and then weasel their way out of it. I've now spoken to their service manager Robert about my 2005 F350 with a no start that they quoted an engine replacement and we merely replaced the FICM at another shop and had it running within an hour and took that truck to Kentucky. No communication, greedy and lying through their teeth, Prosper Ford lives up to the stereotype of bad dealers

Shottenkirk Toyota - Dash of freshly inspected, reconditioned truck.

Shottenkirk Toyota

(4 reviews)

Seemed sleazy, didn't buy from them. Went a few times, had exact trucks I wanted to look at…read more Sales guy would go talk to someone and pull up in a similar truck based on "manager idea". Had to go find the trucks on the lot myself to have them pull the keys. Had to wait a LONG time for the salesman to even pull up in the wrong truck. Coffee machine didn't work, Music is blasting and no one was in the lobby. Gimmick giant gong in the new and used sides. Numbers were off and protection plan was only good for 6 months no matter what vehicle or mileage.

The experience with Shottenkirk's finance team reminded me how much I hate the experience of buying…read morea new car. I was shown three options for monthly payments depending on the level of my warranty by London Crawford I chose the lowest number stating that I didn't want any extra warranties. The payment seemed higher than I thought it would be, but I made the mistake of trusting the people I was working with. I was also not given copies of any of my paperwork. London let me know that it would be emailed to me - It never was. Ten days later I set up my auto draft payments with my lender, and I noticed that my loan balance was almost $8,000 higher than what I expected. I called the dealership multiple times, and never would get a call back. I went to Shottenkirk, and spoke to London who informed me that I had purchased a $5,995 extended warranty and $1,500 in Gap insurance. I let him know that I never agreed to those, but he gave me the paperwork where it was buried in the small print. He said that I could cancel these, but my payment amount wouldn't change. My loan would just be paid off sooner. If my payments were too high, all l I had to do was call the lender and let him know that I wanted to refinance, and they would change my payments (we all know it isn't that simple). I was so upset I forgot to get copies of that paperwork. More messages were not responded to, so I went back up where I was told that coincidentally my cancellation had just been approved, and I needed to sign new cancellation agreements (four days before my 30 day cancellation window closed). It took another month for Shottenkirk to transfer the funds and get my loan balance correct.

Kia of Frisco - Super clean and solid used VW Jetta

Kia of Frisco

(103 reviews)

I am so thankful for Hunain Amin for helping me purchase my car! At 40 years old, I finally got my…read morevery first brand new car, and I couldn't be happier. The customer service was absolutely amazing--he was so helpful and made sure I was completely satisfied every step of the way. Such a great experience!

This has gotta be my worst vehicle buying experience I've had in my life, granted the price was too…read moregood to pass up, the dealership experience itself was horrible. Response from the owner trying to resolve the problem is a joke, because when you do reach out, you can't get in touch with them. Emails responses are non-existent. I purchased my vehicle on March 13th and couldn't even take it home the same day because they said it needed some work done after I had already signed all the paper work without my knowledge and said itd be ready the next day. Fine, no big deal, the next day comes along and no word from them. I drive up to the dealership in the afternoon for a surprise visit while I was in the area and they said the car was ready and gave it to me. I also financed with them and when I was filling out the paperwork, I noticed the applications had the incorrect middle name, address, and contact phone number. They assured me that it would be corrected, but on my first payment, I noticed the information on my loan was incorrect and had to deal with Driveway Financial to get it updated, which was inconvenient on my part. Fast forward to March 27th, my sales guy reaches out to me and tells me I need to bring the vehicle back to the dealership for an inspection because it was never done and was adament about bringing the car back to them. Upon questioning, they said they were legally not allowed to sell a car without the state inspection on their end so the inspection had to be done from their side. Again, inconvenient, but what else could I do. I drop the car off on March 28th and get a loaner and then get my car back March 30th. I check in on April 19th (around week 6) for the registration sticker and they said it would take 6-9 weeks from date of purchase. Emailed again on May 7th for updates because I still hadn't received the registration sticker, no response. Followed up again on May 13th to my sales guy, Ammar Hussain, and Bryan Hall, General Sales Manager, no response. Now it is May 16th, going on week 10, still no registration sticker and no responses. I even reached out to the DMV and per their records, the buyer plates were assigned 3/16 and they did not show the title transfer transaction completed yet, even though Texas dealers have 30 days or 45 days if dealer financed from the date of the sale to submit the title transfer.

Frisco Chrysler Dodge Jeep Ram - Exterior

Frisco Chrysler Dodge Jeep Ram

(433 reviews)

I usually dread the car-buying process, but my experience at this dealership was a total breath of…read morefresh air. I just picked up a 2015 Acura MDX, and I couldn't be happier with how everything went down. The Dream Team: Anwaar & Moe I worked primarily with Anwaar Hussain, who is hands-down one of the most patient and respectful sales consultants I've encountered. He wasn't interested in just "moving units"--he actually listened to what I needed for my budget and lifestyle. He was super transparent about the car's history and maintenance, which gave me a lot of peace of mind. Moe, the Internet Sales Director, also stepped in to make sure the logistics were seamless. Between the two of them, the communication was top-notch. They had the test drive ready to go, the financing talk was straightforward (no "smoke and mirrors"), and the paperwork was handled much faster than I expected. Why I'd recommend them: Zero Pressure: I never felt like I was being backed into a corner. Follow-through: They actually checked in after I took the MDX home to make sure I was loving the ride. Efficiency: They value your time. If you're looking for a quality used vehicle and want to be treated like a person rather than a commission check, definitely ask for Anwaar and Moe. They made me feel valued from start to finish. Highly recommended! Key changes made for Yelp: Added a Catchy Title: Yelp displays titles prominently in many views. Used Bullet Points: Yelp users tend to skim for "Pros," so I highlighted the specific reasons they were great. Changed the Narrative Flow: Instead of a chronological story, this version focuses on the "teamwork" and the overall "feeling" of the dealership. Shifted the Tone: Slightly more conversational and direct.

IF I COULD LEAVE 0 STARS I WOULD!!! Since purchasing my…read morevehicle at the end of July 2025 my life has been a nightmare! First, when I bought the car they kept my floor mats and not to mention the horn didn't even work. Then sale was processed incorrectly and they attempted to send me the registration instead of my bank. Ofcourse "lost in the mail" they had to request a new registration resulting in me having to pay penalty fees due to the delay in filing my registration with the vehicle. Within the last 6 months the following replacements have had to be made to the vehicle: Horn, trim, transmission, fuel injectors, fuel injectors AGAIN, and the clutch. Thank God I still have manufacturers warranty but unless you have the time and availability to constantly be at the dealership, be prepared for an extremely long and drawn out fight that I am STILL fighting

Platinum Ford North - The best they could do fixing it. Blobbing some paint on.

Platinum Ford North

(5 reviews)

They had a listing for a 2018 Mazda CX5. We called and they said we should come take a look - it…read morewould be a 45 min drive to get there. We reached out when we were on our way (same day) and our salesperson (Charlie) said to ask for Antonio, as he has to step out. When we arrived, we sat down with Antonio, who immediately started asked what other cars we might be interested in. After we told him we were just interested in the Mazda, he said he would go bring it around. After some time, a manager (Zack) came by and said he was here to help if needed and that they would be pulling the car up for us to look at. 10-15 minutes later, Antonio pulls up with a Mitsubishi (which he had already touted and I had already said I was uninterested). He proceeded to talk it up and after a quick look, we said no thanks - we'd like to see the Mazda. So he went back inside and after 10+ more minutes and what appeared to be a staff meeting was happening behind glass, Antonio came back out and said "Good News Bad News - the Mazda just sold, to one of our employees. But we found a Toyota Venza at a sister dealership (hours away) they could have here for us to see tomorrow." After telling him we weren't interested and frustrated we came a long way for this, Zach returned to apologize and asked what else we would be interested in. WHAT!?!?!? Unbelievable...How about a $25 gift card to cover our gas each way and our 2.5 wasted hours. In hindsight, Antonio knew when we walked in that the car wasn't available. Why didn't they call us or be up front when we walked in??? Such disrespectful and unprofessional business practices ...or just poor customer service - reflecting poor management and leadership. Really frustrated they sold the car out from under us - to an employee...but I guess it's first come first serve...however, they didn't have to lose a future customer, but this type of disrespectful and unprofessional behavior certainly did the trick. If you are considering visiting this dealership, proceed with caution - regardless of what model or deal they say they have.

I am giving two stars for the gentleman who actually helped me with the purchase of the car, but it…read morehas been all down hill from there. That is me being generous. Financing straight lied to our face and that was my fault for trusting them. After I left thrilled with my new vehicle I noticed the tint was messed up. I called and they said to bring it in so I did. They re-tented it and it looked like trash so I brought it back and they did it again. This time it had bubbles in it and the tent was scratched and came back with a dent and missing paint in the door jam. He said he wanted me to leave it for a week for the windows to cure and they would fix the door jam. So I did and one week turned into over two weeks. Mind you no rental car was offered and I was still very nice about everything. Got it back today and the tint has dirt in it. And the fix on the door jam looks like my 9 year old did it. I called and Chris informed me they didn't have proof that the door jam was their fault so they fixed it to the best of their ability. I would have rather him said we will fix it but it will look like shit. I just bought this vehicle brand new of the showroom floor with 5 miles on form your dealership, I could have drove 30 min down the road and bought it cheaper but I trusted them. Because I purchased my last vehicle from them with no issues. But never ever again. I gave chance, after chance after chance and listened to the excuses about how bad their tent guy was awful or called in or sick and it was a third party but they where going to get someone new. I drove to the dealership 5 times left my car for 21 days to be told that's the best we can do. Not even the valet would get his windows tented their he told me. If that's the best y'all then I would steer clear. Wish I could find the pictures of the tent. Also when fixing it you can clearly see it is now dented in more on the door line.

Shottenkirk Chrysler Dodge Jeep RAM Prosper - car_dealers - Updated May 2026

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