My family was in the market for a new 2026 Sienna XLE. I had already secured an official OTD quote…read morefrom Longo Toyota of Prosper, complete with their letterhead. Preferring to buy locally, I visited Toyota of Plano to see if you could match the offer. Instead of a professional discussion, I was met with shocking hostility from one of your managers (a tall gentleman of Middle Eastern descent). He directly attacked my integrity, stating, "I've seen this trick many times; people bring fake quotes from Richardson or Prosper to deceive us." He further alleged, without any evidence, that the other dealer would add a markup of over $6,000. While I respect a dealership's right to decline a price match, I find it unacceptable to be accused of dishonesty. This lack of professional ethics is not only a personal insult but a significant blow to the Toyota brand image. As a direct result of this experience, I returned to Longo Toyota of Prosper the following day and purchased the vehicle there. The contrast in service was stark; they treated me with respect, and my wife is thrilled with our new car. I will be sharing this experience with my community to ensure other buyers know to take their business to dealerships that actually value their customers.

Took my Toyota Camry in because the sunroof was stuck in the vent position and I could not get it…read moreto open or close. If you are unfortunate enough to own this car and experience this issue you know that there is no easy fix. When I arrived I pulled up, handed the tech the keys, and walked inside to check in. Lawrence was so nice and helpful, let me know a time frame, and explained where the restrooms and snacks were located. He also let me know there was a recall that they would also take care of while they had my car back there. After about 3 hours Lawrence called me up and informed me that they were not able to get the sunroof closed and the cost of getting it fixed is almost $11,000. Having just moved 1000 miles from home, looking for a job, and have now loss my reliable transportation I broke down right at his desk. Lawrence proceeded to go talk to other managers to see how he could help me. He mentioned that they could take the headliner down and MAYBE be able to get it closed that way. I had to take the risk. About 4 hours later he comes out to the lobby with a technician named Tristan. Poor Tristan had been fighting with my sunroof all day, but was determined to help me and continued to try everything he could possibly think of. Eventually all his hard work payed off and he was able to get closed and even washed my car for me. These two men may have just been doing their job to other people, but they really did change my life. They offered support, determination, and the willingness to go above and beyond for a customer. Having just moved to Texas this was my first experience with this location and I now will continue to have my car serviced here. P.S. Let this be a reminder to NOT get a Toyota Camry with a panoramic moonroof!!

My expectations around timing were set a bit high when first scheduling my F-150 for a pinion seal…read moreleak appointment. However, my service advisor Tom got me through a bit of a stressful experience as a 1-2 day estimate grew to an extended period(+6 days) while parts had to be ordered and additional diagnostics were required. Tom remained focused on getting the right parts and repairs done right. While it took much longer than originally quoted I am really impressed with the results. It has been about 3 weeks and 750 miles since. No more rear pinion seal leaks, front seals were also replaced and my F-150 is running smooth. Prosper Ford fixed a bad knock sensor for me about a year ago as well(a rodent chewed on one of them). Also a good experience with this repair and no issues with it since. -Thanks Tom and Prosper Ford

Classic stealership. FLEET CUSTOMERS I urge you to take your vehicles anywhere else. They blatantly…read morelied and cheated me out of nearly $1500 and refuse to come clean and refuse to compensate me even a single dollar when I had to take my truck out of their hands and tow it to another shop. Sales might be fine but service will misdiagnose either due to lack of training or lack of care, send you estimates with zero communication and then weasel their way out of it. I've now spoken to their service manager Robert about my 2005 F350 with a no start that they quoted an engine replacement and we merely replaced the FICM at another shop and had it running within an hour and took that truck to Kentucky. No communication, greedy and lying through their teeth, Prosper Ford lives up to the stereotype of bad dealers

STAY AWAY FROM THIS BAIT-AND-SWITCH DEALERSHIP…read more They advertise a vehicle at a certain price and then refused to sell it to us for cash at the full advertised price. They, Mike and Richard Battle, tried to rise the price by $2800 citing "reconditioning fee". This is completely illegal. Richard's direct quote " we can refuse to sell a car to anyone" my husband asked on what grounds did they not want to sell it to us - Richard said "the price was advertised incorrectly". We will be taking legal action as well as filing complaints with the FTC, TxDMV and the Better Business Bureau for starters. STAY AWAY FROM THIS BAIT-AND-SWITCH DEALERSHIP! Don't count on advertised prices!

Fantastic Service department. Moe is my Service Advisor hes always quick ti contact me on every…read moreaspect of my services on my truck. Always look forward to dealing with him. The shop foreman Chappie is also a pretty big asset to that dealership also. Together those guys make me feel pretty comfortable leaving my baby there. Thanks Moe.

I am so thankful for Hunain Amin for helping me purchase my car! At 40 years old, I finally got my…read morevery first brand new car, and I couldn't be happier. The customer service was absolutely amazing--he was so helpful and made sure I was completely satisfied every step of the way. Such a great experience!

This has gotta be my worst vehicle buying experience I've had in my life, granted the price was too…read moregood to pass up, the dealership experience itself was horrible. Response from the owner trying to resolve the problem is a joke, because when you do reach out, you can't get in touch with them. Emails responses are non-existent. I purchased my vehicle on March 13th and couldn't even take it home the same day because they said it needed some work done after I had already signed all the paper work without my knowledge and said itd be ready the next day. Fine, no big deal, the next day comes along and no word from them. I drive up to the dealership in the afternoon for a surprise visit while I was in the area and they said the car was ready and gave it to me. I also financed with them and when I was filling out the paperwork, I noticed the applications had the incorrect middle name, address, and contact phone number. They assured me that it would be corrected, but on my first payment, I noticed the information on my loan was incorrect and had to deal with Driveway Financial to get it updated, which was inconvenient on my part. Fast forward to March 27th, my sales guy reaches out to me and tells me I need to bring the vehicle back to the dealership for an inspection because it was never done and was adament about bringing the car back to them. Upon questioning, they said they were legally not allowed to sell a car without the state inspection on their end so the inspection had to be done from their side. Again, inconvenient, but what else could I do. I drop the car off on March 28th and get a loaner and then get my car back March 30th. I check in on April 19th (around week 6) for the registration sticker and they said it would take 6-9 weeks from date of purchase. Emailed again on May 7th for updates because I still hadn't received the registration sticker, no response. Followed up again on May 13th to my sales guy, Ammar Hussain, and Bryan Hall, General Sales Manager, no response. Now it is May 16th, going on week 10, still no registration sticker and no responses. I even reached out to the DMV and per their records, the buyer plates were assigned 3/16 and they did not show the title transfer transaction completed yet, even though Texas dealers have 30 days or 45 days if dealer financed from the date of the sale to submit the title transfer.

1000 stars!!! We…read morecannot say enough amazing things about Ricardo (Ricky) Bolanos and his incredible team at Hendrick Volkswagen in Frisco! Shout out to Kenia, Zach and Junior for always being there for us! Over the years, we've purchased **four vehicles** through Ricky--everything from certified pre-owned to new purchases and leases--and every single experience has been absolutely top-notch. Most recently, Ricky helped us get into a brand-new Tiguan lease, and we couldn't be happier. He truly goes above and beyond to make sure you get exactly what you want, at a deal that makes sense. No pressure, no stress--just honest, knowledgeable, and genuinely exceptional service. No matter what you're in the market for--trading in, leasing, or buying--Ricky is the person to see. His team is professional, friendly, and always delivers the best experience possible. At this point, we wouldn't even consider going anywhere else--he has earned our business for life. If you're anywhere in DFW (or even Texas!), do yourself a favor and go see Ricky. There's simply no one better to work with.

Me and my mom had 2 excellent visits here at Hendrick VW Frisco and I especially give special…read morecredit to Kyle Waggoner! He was exceptional during both services and super honest about everything. First visit was about fixing an SOS error, second visit was for a battery replacement and the process for both visits went very smooth and they were finished with the car sooner than expected! The whole dealership is very clean and the waiting lounges are very nice. I will definitely be returning to continue service on my 2020 Jetta!!

IF I COULD LEAVE 0 STARS I WOULD!!! Since purchasing my…read morevehicle at the end of July 2025 my life has been a nightmare! First, when I bought the car they kept my floor mats and not to mention the horn didn't even work. Then sale was processed incorrectly and they attempted to send me the registration instead of my bank. Ofcourse "lost in the mail" they had to request a new registration resulting in me having to pay penalty fees due to the delay in filing my registration with the vehicle. Within the last 6 months the following replacements have had to be made to the vehicle: Horn, trim, transmission, fuel injectors, fuel injectors AGAIN, and the clutch. Thank God I still have manufacturers warranty but unless you have the time and availability to constantly be at the dealership, be prepared for an extremely long and drawn out fight that I am STILL fighting

Bait and switch!!! Went to test drive a 2026 Jeep Compass advertised for 23k and they wanted 27k…read moreand would not honor their own pricing. I even printed out their "Pure Price Promise" and showed it to the manager who tries to wiggle his way out if it's meaning. They promised No HIDDEN fees, No Dealer Add-ons and Transparent Pricing. All I received was broken promises!

I called about a new truck and they wouldn't send me their best. Since they wouldn't send their…read morebest price I said we are thru with negotiations. They have proceeded to call me no less than 20 times wanting to talk about a new truck. I've told them repeatedly do not call me again.

Will and Jake are awesome service advisors this is my new shop. They got me in and out quicklyread more

They had a listing for a 2018 Mazda CX5. We called and they said we should come take a look - it…read morewould be a 45 min drive to get there. We reached out when we were on our way (same day) and our salesperson (Charlie) said to ask for Antonio, as he has to step out. When we arrived, we sat down with Antonio, who immediately started asked what other cars we might be interested in. After we told him we were just interested in the Mazda, he said he would go bring it around. After some time, a manager (Zack) came by and said he was here to help if needed and that they would be pulling the car up for us to look at. 10-15 minutes later, Antonio pulls up with a Mitsubishi (which he had already touted and I had already said I was uninterested). He proceeded to talk it up and after a quick look, we said no thanks - we'd like to see the Mazda. So he went back inside and after 10+ more minutes and what appeared to be a staff meeting was happening behind glass, Antonio came back out and said "Good News Bad News - the Mazda just sold, to one of our employees. But we found a Toyota Venza at a sister dealership (hours away) they could have here for us to see tomorrow." After telling him we weren't interested and frustrated we came a long way for this, Zach returned to apologize and asked what else we would be interested in. WHAT!?!?!? Unbelievable...How about a $25 gift card to cover our gas each way and our 2.5 wasted hours. In hindsight, Antonio knew when we walked in that the car wasn't available. Why didn't they call us or be up front when we walked in??? Such disrespectful and unprofessional business practices ...or just poor customer service - reflecting poor management and leadership. Really frustrated they sold the car out from under us - to an employee...but I guess it's first come first serve...however, they didn't have to lose a future customer, but this type of disrespectful and unprofessional behavior certainly did the trick. If you are considering visiting this dealership, proceed with caution - regardless of what model or deal they say they have.

I am giving two stars for the gentleman who actually helped me with the purchase of the car, but it…read morehas been all down hill from there. That is me being generous. Financing straight lied to our face and that was my fault for trusting them. After I left thrilled with my new vehicle I noticed the tint was messed up. I called and they said to bring it in so I did. They re-tented it and it looked like trash so I brought it back and they did it again. This time it had bubbles in it and the tent was scratched and came back with a dent and missing paint in the door jam. He said he wanted me to leave it for a week for the windows to cure and they would fix the door jam. So I did and one week turned into over two weeks. Mind you no rental car was offered and I was still very nice about everything. Got it back today and the tint has dirt in it. And the fix on the door jam looks like my 9 year old did it. I called and Chris informed me they didn't have proof that the door jam was their fault so they fixed it to the best of their ability. I would have rather him said we will fix it but it will look like shit. I just bought this vehicle brand new of the showroom floor with 5 miles on form your dealership, I could have drove 30 min down the road and bought it cheaper but I trusted them. Because I purchased my last vehicle from them with no issues. But never ever again. I gave chance, after chance after chance and listened to the excuses about how bad their tent guy was awful or called in or sick and it was a third party but they where going to get someone new. I drove to the dealership 5 times left my car for 21 days to be told that's the best we can do. Not even the valet would get his windows tented their he told me. If that's the best y'all then I would steer clear. Wish I could find the pictures of the tent. Also when fixing it you can clearly see it is now dented in more on the door line.

Wonderful car leasing experience with Jimmy Glen and FairLease. This is my second lease with this…read morecompany and I highly recommend to anyone looking for the best car leasing experience. Great service, very efficien, answered all my questions and dound me the perfect car to fit my budget and lifestyl. Definitely give FairLease a call for your next new car.

Ok, I have rewritten this review several times. BUT This is the nicest I can possibly be with this…read morecompany! Worst f×cking experience of my life! This is an absolute scam! They lied during the sales process. To Date I do not have a bill of sales, lease documents NOTHING despite several requests. They don't tell you if you convert to a lease it's the same as rebuying your own car, plus sales tax. When asked why did my payoff increase by 9thousand dollars. THIS Pirahanna of a sales person, lied to my face citing this is just how the lease calculates your payoff! They will screw you every way possible! Do Not Lease From these Scammers! Absolute Trash! Stay far away! If you do lease expect to be screwed! Management is even more trash than the sales clown!

Stopped by without an appointment and after waiting just a short time, Rasy was wonderful and…read moreanswered all our questions and in no time we had an account opened. She was personable and thorough in her dealings with us. She was detailed in her explanations and even took us over and walked us through the video teller process (this is new to us - hesitant at first but think it will be OK). Glad to find a friendly Credit Union close by with many great services.

From the owner: InTouch Credit Union is a not-for-profit community credit union with branches in three states:…read moreTexas, Nevada, and Michigan. While our charter was originally granted in 1974 to serve Electronic Data Systems (EDS) employees, ITCU now serves 92,602 members across the U.S. as well as more than 20 countries around the world, and encompasses assets of $1,001,383,232. Please review our eligibility requirements if you'd like to join our credit union and become a fellow, equal member-owner. Join today online, by mail, or in-person, and allow us to work for you and your financial well-being!