My expectations around timing were set a bit high when first scheduling my F-150 for a pinion seal leak appointment. However, my service advisor Tom got me through a bit of a stressful experience as a 1-2 day estimate grew to an extended period(+6 days) while parts had to be ordered and additional diagnostics were required. Tom remained focused on getting the right parts and repairs done right. While it took much longer than originally quoted I am really impressed with the results. It has been about 3 weeks and 750 miles since. No more rear pinion seal leaks, front seals were also replaced and my F-150 is running smooth. Prosper Ford fixed a bad knock sensor for me about a year ago as well(a rodent chewed on one of them). Also a good experience with this repair and no issues with it since. -Thanks Tom and Prosper Ford read more

Classic stealership. FLEET CUSTOMERS I urge you to take your vehicles anywhere else. They blatantly lied and cheated me out of nearly $1500 and refuse to come clean and refuse to compensate me even a single dollar when I had to take my truck out of their hands and tow it to another shop. Sales might be fine but service will misdiagnose either due to lack of training or lack of care, send you estimates with zero communication and then weasel their way out of it. I've now spoken to their service manager Robert about my 2005 F350 with a no start that they quoted an engine replacement and we merely replaced the FICM at another shop and had it running within an hour and took that truck to Kentucky. No communication, greedy and lying through their teeth, Prosper Ford lives up to the stereotype of bad dealers read more

I bought a Ford Lightning from Prosper Ford on Dec 2024. I received a great deal. I also took the truck for a recall and my son's truck for maintenance and so far, service has been great. The guys at the service department are courteous and have good communication, which is very important to me. I would recommend this dealership. I live in McKinney and greatly prefer it to others that are closer. read more

I recently purchased a 2025 Ford F-150 King Ranch Hybrid from Prosper Ford. Kyle and the sales team delivered a stress free, professional level of service that exceeded my experience at other area car dealerships. Kyle took the time to go over all the key features of this truck. At no time did I feel rushed or pressured, and this made all the difference. Curtis, the finance manager, kept everything transparent. There were no surprise fees, just an honest vehicle financing process. If you are in the market for a Ford truck, I highly recommend giving Prosper Ford a visit. My new F-150 is everything I hoped it would be - and the experience of getting it was just as satisfying. read more

Prosper Ford - Ford F-150 King Ranch - Car Dealers Near Me - Prosper, Texas

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LIIIIIISSSTTTEEEEENNNN! This dealership is filled with nice, funny, helpful KNOWLEDGEABLE team members. I started off looking online and they made sure I was heard and checked the boxes I wanted- on top of that they gave me a great price for my trade in- got me in a 2025 explorer AND my husband in a 2025 king ranch. Worked with us on the finances and kept us smiling the WHOLE TIME. Shout out to TAYLOR LEVIN and DAVID SWAIM for really making dreams come true! You guys are the best and we cannot recommend yall enough ! read more

NEVER TAKE ANYTHING THEY SAY AS THE TRUTH ALL THEY CARE ABOUT IS MAKING MONEY EVEN IF THAT SCREWS THEIR CUSTOMERS OVER! I took my 2014 Ford Focus to Prosper Ford as my check engine light came on as well as it was intermittently not wanting to start or shift into a gear. The code came back with P0805 clutch position circuit. They took a few days to look at it and came back saying I needed a new clutch & forks and that it would be $4500. I was shocked as I just purchased this car and didn't want to put that kind of money into this car. I asked them how they concluded that I need a new clutch & forks. They said they did multiple tests and that they took off the actuators and swapped the top one with the bottom one. And blah blah blah. I declined the repairs. I took it home and started doing research. From the research I found out that it might just be the clutch actuators. I also found a video on how to check the forks to see if they are moving freely. I got under the hood and started working. I took off the top and bottom actuators and I could tell these parts have never been taking off. I then check the forks to make sure they are moving freely and no problems. They move freely and perfectly. I then put the new actuators on top and bottom and hook everything back up. Turn the car on it starts right up no problems and then I put in drive no problem, reverse no problem and then I continue to drive around the block, seconds into my drive the check engine light turns off and all codes go away. I continue to drive get on the tollway get to higher speeds and go plenty of miles. Still nothing it is driving perfect if not better than before the check engine light came on. I was so happy! So long story short is you can't trust anything anyone says even the Ford Dealership. They said they ran multiple tests and swapped actuators and checked the forks and blah blah blah. LIES! LIES! LIES! All they did was check the code look in their book and say this is what needed done they did no test to see what the actual cause of the problem was. By the way they were trying to charge me $200 plus saying this was their diagnostic fee. I got them to waive this fee. So, they charge $200 plus to just check the code and read a book and put some generic mumbo jumbo crap down. They almost got me on the hook for $4500 to fix something that wasn't even wrong with the car. Good thing I did some research. To wrap this up, I leave you with this. BEWARE! Trust nothing anyone tells you even the head service guy at a Ford Dealership and do your own research. I will never go back to Prosper Ford or yet alone any dealership (unless I have a car that is under warranty). I recommend if you do make sure you do some research and maybe get a second opinion or investigate it yourself. NEVER TAKE ANYTHING THEY SAY AS THE TRUTH ALL THEY CARE ABOUT IS MAKING MONEY EVEN IF THAT SCREWS THEIR CUSTOMERS OVER! read more

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If I had to give one word of my experience I would use deceptive. I changed my plans to drive from Bentonville, AR to Prosper Ford, instead of driving to Tulsa, Ok. I did this to save 2k and get a one year newer vehicle but I regret it. Deception 1. I was told I could write a personal check. I asked to fill out a credit application without a pull of credit, to verify my identity. That was a lie. I was then told hard credit would be pulled and I would need to do a loan to leave with car but if I was to pay the car off before the first billing I wouldn't be charged any interest. Another lie. The bank won't process the loan for 7 business day, therefore I will be charged at least 7 days of interest. Hopefully a small amount but I was told multiple times that I wasn't going to have to pay anything in interest. Deception 2. I received a list of things the service department supposedly did, including checking the coolant levels. I questioned this because the coolant level was very low. I thought either they were lying to me about the coolant check and/or they are incompetent as a service department, or there is a problem with the coolant system. I had an agreement they would fix or buy the car if there was a coolant issue discovered within a week of purchase. There doesn't seem to be an issue but I had to take time out of my schedule to take it to my local Toyota dealership to verify. It seems to me they lied to me and/or have a incompetent service department. Deception 3. It was a very short test drive. I should of pushed back when they told me the drive was going to be short. Felt like 5 mins. I wasn't allowed to take it onto an interstate, and I was only able to accelerate to 60mph for a few seconds on a service road before having to apply the breaks. After the purchase, I discovered a very loud wind noise from the passenger side when driven on interstate over 65 mph. I didn't and wouldn't have discovered that very noticeable issue during the test drive. This makes me wonder if the minor door damage in the car fax report was a bigger issue then reported. Deception 4. The listing on facebook and on website had pictures of aftermarket bumper guards front and back. Sales manager told me they threw them away because they were falling off. They still took professional pictures of the vehicle with them. I was never told before driving 5 hours that they were not on the car nor was offered anything to compensate. They were at least a $1000 of accessories. Photos are below. Deception 5. After writing this review, I just found out that the driver power seat stopped working within 2 days of buying the car. My wife is unable to drive the car, because we can not move the seat for her. Supposedly it will cost 2k for Toyota to fix. There goes my savings for driving from Arkansas. They must have know about the seat starting to fail after 30 days of test drives. It was obvious to me when I adjusted it for the first time after the purchase. The motor sounded like a machine gone trying to move. I am starting to feel like I bought a lemon. I have lowered my rating from 2 to 1 star. More things to note: The listing on facebook was 1k more then the website. After adding in all the dealer fees and taxes we were 4k from listing price. After a little negotiation and considering taxes/registration, we were a bit closer to the facebook listed price but not website price. My batteries failed (they were low before purchase) in both of my key fabs on our 5 hr drive home. It took us a few minutes to figure out how to start the car. I blame the sales manager for most of this and the dealership. Our salesman was young and not very experienced. I don't believe he was intending to mislead us. The pictures of the accessories was an intentional misleading by either the sales manager and/or the dealership. So was the test drive and probably the seat. The payment situation was bad communication from the manager to the finance department. I would not recommend and will not return. This is unfortunate for them, because I need a 2nd vehicle. read more

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Service department is horrible. Find a new dealership. Chip refused to change my brake light, "said it would take multiple days, and that i should find somewhere else to take it". read more

We knew our Kelly Blue Book values, and we were ready to make a deal that day, but after a few minutes of trying to negotiate in good faith with Ali, our trust in Prosper Ford was quickly eroded. He would only offer us significantly below KBB for our trade and the purchase was mid to high KBB. When we raised questions, we were met with accusations, high pressure, and deceit. Ali provided the worst experience we have had at a dealership and because of that, we will not be purchasing a vehicle at Prosper Ford, now or in the future. read more

READ BEFORE YOU GO!: I called ahead of time because I had a solid number from another dealership but they were in Fort Worth. Prosper is a lot closer to me but I was coming from denton and as you know going from denton to Prosper especially on 380 is no fun at all, so I called twice to verify that they would be able to work around the price range that I was offered by another dealership ($17,625 for a red 2022 premium mach e) On their mustang Mach e (prospers silver California 1 edition). I drove all the way from denton to Prosper after being told by two salesmen that they can definitely get close to that number and make a deal with me and to just come on in. I told them explicitly and respectfully that THIS IS THE NUMBER I NEED OR I'LL GO TO Fort W. And they said no problem we can take care of you. After driving for about 40 minutes Dealing with traffic, they looked at my trade-in While I looked at their car and noticed that it needed brake pads & rotors really badly. The rotors were engraved horribly by the metal to metal contact from the worn out brake pads with a bunch of scratches down to the primer That weren't even addressed. Their vehicle reconditioning was horrible. I brought this up to the salesman (Santiago) And he tried to brush it off by saying the car went through a multi point inspection. I've worked on cars for YEARS and told him how the brakes need immediate attention. He said he'll see what he can do After I made him look at it closely. We went inside and after waiting, he brought the paperwork for me to sign. It was FIVE THOUSAND DOLLARS OVER where i told them i needed to be at! 2k+ in bs dealer add-ons. And they only offer 4k for my trade in where ford dallas offered 5.5k and fort w offered 5k. I took one look at the paperwork and told him to "give me my keys, this is why I asked you if you can get close to what I needed before driving all the way over here with my wife and kid. I'm going to To Fort Worth." he then tried to pull the "let me talk to my manager and see if we can come down on the price" bull and i said "No, we're leaving, give me my keys." They will undervalue your trade-in and overpriced their cars. They'll sell you cars that are a danger to you because they only care about your money. We ended up going to Fort worth And getting a newer car For a better price. (the red one is mine, the silver is the p of s they tried to scam me into). In my honest opinion don't waste your time with them, they will lie to get you in the office. read more

Prosper Ford - My new car - Car Dealers Near Me - Prosper, Texas

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Service dept the worst. Bought 2 Explorers one in Aug 2025 and one 3 weeks ago A few months ago I take my 2018 Expedition for some work. Had a major problem with getting picked up. I was done at 3p and the Uber driver never picked me up until 4 Lost. The truck was not as they had it all day. I work 5 mins form there I had a very important meeting in Dallas at 6. Had work that was to be done and was told it would be done before 3 well that did not happen. I missed my very important meeting. They took $100. off the bill. So today I have the Explorer in for its first oil change and service. Same deal was done at 3. First Uber 3:35 and lost drove by the office. Had to call for a second picked up at 4. get to dealership.Get my paper work and I notice no oil change or tire rotation info on the paper work. I ask was it done and was told no was in for a recall. No the recall was not what the appointment was for. They wanted to set it up for Mon. I said no. The service manger said they would to the oil now. Now 35-40 mins later car done get keys and no explanation , we are really sorry what can we do for you...nothing while I was waiting had some one ask me what happened and I explained let me get with a GM to make it better. well nothing there. I got home at 6:10 The time I wasted was almost 3hrs that I will not get back. So I would not recommend this service dept period. Spending almost $95,000.00 in 6 months and this happens. Never again.Never again read more

Very disappointed with this place. I never felt heard during the sales process--they only wanted to make a deal if I financed through them at a higher rate (1.5% more). When I raised concerns, they just said I could refinance later--terrible advice. Then I came in on a holiday with a stuck window and rain in the forecast. Service was closed, which I understood, but I asked if they could at least cover the window overnight. Instead, I was met with, "What do you want us to do?" No solutions offered--no cover, no call to another dealership, nothing. I ended up calling another Ford dealer, who got my truck in the same day and gave me a free loaner while they handled the warranty work. Prosper Ford doesn't care about you or the vehicles they sell. Hundee and Pascal offered zero help and clearly just want your money. I won't be returning--not even for an oil change. read more

Bought a used Ford Certified Pre Owned vehicle- a Buick, from another ford dealership- Initially back in June i took here for service and they were very helpful in getting the repair facilitated from a sister Buick store. Beginning of September had issues with car again, tried to get service through here again- service advisor said the dealership would refuse service and I would have to take a Buick dealer myself, reminded him this was a Ford CPO warranty, said it didn't matter and Buick dealer would have to work to get reimbursed by ford. He then gleefully told me I was out of warranty by 2 days anyway-- I think prosper ford is a poor representative for the ford brand, be aware they will push back on Certified Pre Owned Ford warranties and not honor service here, something to be aware of if you buy a used non ford vehicle from this dealer. read more

0 stars if it was possible. Run, do not walk... I repeat, run from this place! Deceptive business practices is an understatement, terrible salesmen, horrendously low trade offers (I had it appraised 4 other places so I knew the value). There are plenty of Ford dealers around the area that you are way better off going. Absolutely horrible place read more

Terrible experience, sales tactics are horrible. I've been a loyal Ford owner for +30 years, I will not do business with this dealer and do not recommend... Don't waste your time. read more

Don't waste your time. They literally showed me a previous model year vehicle at full sticker plus $4k in adds. I drove across town and beat that deal by over $16k on the exact same vehicle! Just go somewhere else. Can't say they were unprofessional, just ridiculously overpriced. read more

We had a Ford Escape, and last year we bought a Bronco Sport. We were happy with the purchase and planned to get a Bronco for our next car. However, we've had the Bronco Sport for just one year, and it's already had problems three times. One time, it suddenly broke down, which was very frustrating. This time, it's a brake issue. They won't provide a loaner car, and they don't service vehicles on weekends, so when we drop off the car for repairs, we have to pay for commuting to work which will cost over $100 a day. We're really disappointed with how unreliable the vehicle has been and unhelpful the dealership is. read more

Disappointing Very disorganized I just brought my truck in to replace a shock I knew was bad They confirmed that it was bad and then replaced the wrong one ! Only to tell me that I have a bad shock on the other side! Duh! That was the one that needed replacing ... How does that even happen ?? I wouldn't trust the work done here They really don't seem to have a clue read more

I purchased a 2024 Ford Ranger Raptor today from Kyle (salesperson) and Jorge (sales manager) they did an amazing job and took good care of me. As a salesman myself I can be quite the difficult customer when purchasing a vehicle, but they were completely reasonable and honest with me and made a great deal for me on the truck. If you want to have a good experience make sure to talk to Kyle and Jorge. read more

Last year they had my truck for a whole month and the employee I was working with never communicated with me. 30 days on the dot I received my truck back. They never sent an invoice or anything to say what they did. I went back a few months ago for an alignment and rotate my tires- it took forever. A couple days later I noticed one of my tires was at 2mm of tread. The service shop literally took my tire off and put it back and 100% knew that tire was shot. They didn't say a word to me about it. Do not go to this location, find a different dealership even if it's in Oklahoma. read more

I took my 2025 Bronco in for the second Zaktek application and 2 recalls I had on it. I had a great experience. Alex Rosales was my service advisor and was so great to work with. He setup my appt, greeted me when I arrived. Very helpful and answered all my questions. Communication was great, he got me setup with my Uber rides to and from the dealership. Alex gets 5+ stars for excellent customer service! Bronco looked amazing! Thanks, Prosper Ford! read more

Prosper Ford - Car Dealers Near Me - Prosper, Texas

Farris took care of me when I went to buy a car! Everything was seamless and easy I really appreciated them because I was buying my first car! Everyone was really very lovely! read more

Communication was subpar at best, the only exception was when I got in touch with Zach. The sales manager (Joel) got an attitude with me one day because I let him know I was at work and would need to return his call. When I did make it in the appraiser either had no clue what he is doing, or is just lying in order to lowball trade offers. I was informed that my trade vehicle had a misfire (as a former Technician for Honda and Audi and someone with a degree in automotive and diesel technology I know this to be untrue). The only evidence of this claim was that he could "feel it in his foot"; if the engine had a misfire the check engine light would be on and it would be throwing a diagnostic code (it is not). Further, if the vehicle had a misfire it would make the whole vehicle shudder. I will from here on out steer people clear of Prosper Ford, and since they have a sister dealership, Grapevine Ford as well. read more

Hands down best dealership, we have ever done business with. Staff were extremely kind and helpful! We were way upside down on our trade and didn't have the best credit But zack, Kevin, Justin and Jill never gave up and never treated us like an inconvenience that was hindering another sale. We left there with a 2025 forward Explorer. Feeling valued, and that is something that is rare today in car dealerships. If you want to purchase a car hassle free and know that your sales team genuinely cares for you.Go to prosper! I know I will be returning as soon as I can. To purchase an expedition from the nicest friendliest sales team ever read more

Prosper Ford - Longstanding business relationship, hopefully developed over a twenty twenty five ford explorer. - Car Dealers Near Me - Prosper, Texas

Took my vehicle for a recall repair. My car had absolutely no issues other than we were told there was a recall that needed to be taken care of. After getting my car back I noticed the next morning there was an oil leak in my driveway. We contacted the service department that asked us to bring the car back. After having my car for a week the second time I was told through text message that there is an oil leak that in an area that they did not touch however it's likely leaking because of the "added pressure from new components on old components" and that I would need to pay $3500 for this repair. After going back and forth they decided to check with ford to see if they would cover any of the cost and we were told they would not. After speaking with the service manager who acknowledged this damage he said he would knock it down to $2400 since he can not ensure this leak was not present prior to us bringing it in. However, I explained and offered video footage of my driveway which shows my car being parked and driven daily with no leaks in my driveway until the day I brought it back from the first service. I am now forced to provide all footage, documentation, proof of conversations, and more to my insurance company so that I can have my car properly repaired from this establishments damage to my vehicle even though this falls under garage keepers liability. It is unfortunate to experience such poor business practices and lack of ownership in their work. When damage is done under your care, do what's right and fix it. read more

This the worst dealership in Texas! Their service department is a real piece of shit. Do not go here! They damaged my 4x4 system in my truck and refused to fix it. They also tried to destroy my transmission. Their idiot technician did not put enough transmission fluid in my truck. I took it back to tell them my transmission feels off. They tried to sell me a new transmission for 11k. I had to take it to another mechanic so that they could put the proper amount of fluid. If I kept driving it like that it would have ruined my truck! Fuck this place!!!! read more

While dealing with Kevin in finance he was rude, pushy and definitely not honest. After being approved and getting to the finance department, it was because of his, "my way or no way" attitude, I decided to not purchase a vehicle from your dealership. When questioned regarding the extended warranty, Kevin stated that he could remove it, but then the sales price would increase. How does it make any sense to increase a sales price for not purchasing something that is going to give him a kick back or commission. It's a disservice to your salespeople to have someone in finance treat potential customers the way he did, and they are the ones who lose out on sales. I'm not sure if he was having a bad day, however his attitude and lack of customer service were definitely not warranted. read more

They want a drivers license to view a car.Not driving the car just looking. Not a place to buy a car

Interaction with a sales person at the dealership was the rudest car buying experience of my life. I was paying cash for a new f250 today and agreed to the deal, and had to walk out the dealership the salesman was so disrespectful. Disappointing read more

To sum up their approach I would call it "Customer 2nd". I purchased a used vehicle here and didn't do much negotiating. I asked for floormats as the ones in the vehicle I was purchasing were a bit worn. According to them there was just no way they could do that. "They pay more than I would for mats". After confirming with the salesperson that the car did have owners manuals we agreed on a price. Next on to finance. Of course in finance you have a smorgasbord of options to which I said I have a check for this amount. The finance guy excuses himself comes back 5 minutes later pleased as punch. The sales manager decided they had room in the deal for an MPP (mechanical protection plan). I should have raised a stink here but just wanted out of there. They had room in the deal for an MPP which the dealer makes money on but not for floormats (Problem 1). Problem 2 once we got home there were no owners manuals in the vehicle. I called the dealership and they tried to give me a PDF which, of course, is not the same. There is resale value in having the owners manuals. After responding to their numerous automated emails the Sales Manager called me and said he was going to send me manuals and mats but I never received either. No follow through. No follow-up. In summary and ironically the owner's $2 million dollar Ford GT sits in the showroom at the dealership I guess as a reminder of what greed gets you. A company that was built with a customer first mindset and created one of the wealthiest families in the US is Wal-mart and you know what the owner of Wal-mart drove....an F-150. read more

Prosper Ford gives buying a new vehicle a whole new meaning. I traded my vehicle and was in my new one within 3 hours of my arrival which is amazing! They were so helpful and went above and beyond in all aspects. The hospitality and service were top notch the entire time. Special thanks to Perry and Alex who went the extra mile to make things happen! If you're looking to buy, sell or trade, head on over to Prosper Ford read more

After having a bad experience with Brandon Tomes Subaru we went here because we saw a car online that we liked. They were friendly and willing to negotiate on the vehicle. Even gave us a great price on an extended warranty. read more

Used to take my entire fleet of trucks here but switched to Bob Tomes Ford. Repairs weren't being done right the first time or they couldn't duplicate my mechanical issues when other Ford dealers did. Also it was impossible to contact or hear from a service advisor for updates or to schedule. Staff was friendly however. read more

Got online, made an appointment for 10AM for an oil change. It was a selectable time slot, so one would think that i would have an appointment for 10AM. I arrive at 9:50, and am told that there is an hour and a half wait to get to my oil changed. If you're not going to honor your reservation time slots, then why make the customer choose one? I bought my vehicle from Prosper Ford. They made that deal a lot harder than it needed to be. Especially when I was paying for the vehicle in full, no finance or anything else. Last two oil changes have been misunderstandings or trying to up sale me. This was the last chance. I'll go elsewhere for my maintenance. read more

My first time at Prosper Ford and had multiple recalls to get resolved. My service advisor, Pepper, was knowledgeable, friendly and efficient. They use Uber for the shuttle service, free to customers within 10 miles. They finished up in a couple days and delivered the vehicle back to my home, also complimentary. No calls with other issues found or suggested service which I was expecting. Will be back. read more

BEWARE they will post a vehicle on their website that is NOT available once you arrive for your test drive...and yet the vehicle is STILL on the website days later!?!?! This is a BAIT AND SWITCH tactic and it is Illegal. Shady AF dealership. read more

Service department is garbage. I need a sync update on my car I bought from this dealership brand new. Called to make an appointment and was told it would be 3-4 hours for the update and if the update doesn't work the first time they will need my car for a few days to see why it's not updating, no problem, software updates can take some time. So I ask for a loan car because I have to drive to work, I was informed that they do not have loan cars but RENTAL cars. What a joke, I bought my car brand new from ya'll and the audacity to tell a customer they can pay for a RENTAL when I'm already paying on my car is ridiculous. read more

BUYER BEWARE - Wanted to trade a Chevy for a F-150. I live in Melissa. Here is my story. May 15th, Thursday Day -1 - Toured Bob Tomes and found a Lariat F-150 502 model I liked. Negotiated a price and left to look at other locations (mistake). May 16th, Friday Day 0- Spoke to sales on the phone to look at a White King Ranch F-150 on Saturday, confirmed appointment. May 17th, Saturday Day 1- the King Ranch was sold before I could even see it. Spoke to the salesman to look at other Colors. He gives me the keys to 2 and then LEAVES ME ALONE to test drive for 3 HOURS while he handles other customers. When he has time for me, we decided to go with a White Lariat 502 Model, which they would need to order. Negotiated a price equal with Bob Thomes and was told it WAS THE SAME MODEL. Spent another hours signing. Told to come back MONDAY the 19th to pick up the truck. They accept my trade in with no issue. Whole day 6-7 hours. May 19th Monday, Day 3 - Arive at dealership. Truck isn't available, they still need to put bed liner on and window tent. Wasn't able or offered to see it. Told to come back tomorrow. May 20th Tuesday, Day 4 - They called saying they'd like another day, it'll be ready tomorrow. May 21st Wednesday, Day 5 - truck is ready, go to pick up. It's the WRONG MODEL. Model is a 501 white Lariat, with THOUSANDS less in tech and features. Lack of communication between salesman and management or a BAIT & SWITCH. Ask if I would like to take the 501 model without renegotiating and I refuse the vehicle. Told they will find the right one. May 22nd Thursday, Day 6- Called, told they're looking. May 23rd Friday, Day 7- Called, told they have 3 they're trying to get. May 24th Saturday, Day 8- Called again, can't do 2 of the trucks, maybe 1. May 26th, Monday memorial day, Day 10- I go into the dealership after realizing they where blowing me off, they have nothing. They find a model 502 after 6 hours, but I'm having to SETTLE with a completely DIFFERENT color. They want to RENAGOTIATE! I told them the original negotiation was for the same model 502, I'm even settling for a negative $1,000 in the color change. SHOULD HAVE WALKED! But they already sold my Chevy and would be weeks before I see a check if I walked. I pay the difference. Told it was at Holliday Ford 20 minutes away and it would be there Tuesday if not tonight. May 27th, Tuesday Day 9- Get a text saying my salesman is headed to get it in OKLAHOMA! I call 7+ times, text him, manager etc, no answers. Call Holiday Ford, they weren't even open Monday when my salesman was "negotiating" with them. Kept calling and texting salesman, nothing, I send him, "I'm UNCOMFORTABLE doing this deal and to call me." May 28th, Wednesday Day 10 - Salesman gets back to me, saying everything was "all good all good", and it would be ready tomorrow. I'm now just accepting the fact that I'm a fool. May 29th, Thursday Day 11 - Show up at dealership expecting the truck. They find it, nothing has been done to it and its not ready. Promised it would be ready tomorrow from manager and would be dropped off. May 30th, Day 12 - Get a call, salesman will be at my house at 5pm, leave work early and receive. Thinking its all over. June 2nd, Day 16 - Chevy is asking for payment on trade, speak to Prosper finance, was told it takes 14-16 days to pay off and to pay and Chevy will reimburse the difference from contract. June 12, Day 26 - got a call, I need to come back in because they overlooked a signature for GAP insurance. Has to be in-person. June 14th, Day 28 - look online at Chevy Finance and my trade in has still NOT BEEN PAID OFF BY PROSPER. I go into dealership to sign the GAP insurance page. Turns out they can't pay off Chevy without it, but they have no problem selling it. For my troubles and 2 hours for this, I was offered to fill up my full tank. I declined. DON'T BUY FROM PROSPER FORD. The time and issues are not worth it. Grant J. read more

Good luck trying to schedule a Recall at this dealership. I tried twice, 2 different cars. Service Department gets your information but nobody ever returns the call to schedule the service. Just save you some time and go to the Frisco location. They're great read more

Took my truck in for an 8am service 12/5. The gentleman that assisted me just checked me in and asked if I was going to be waiting, when I said I would be waiting he just asked if I knew where to go and I said yeah so he said I'll come get you when it's done. There were 3 other guests that were in the waiting area, I sat and read while I was there and watched not only those who were waiting before me leave but also people after I had been there leave as well. Looking at my app for Ford I could see that the oil change and tire rotation had taken place and the truck was parked, this was at a little over 2 hours of waiting (which is standard timing). Perfect I'll be on my way soon enough, but as 11am rolled around (hour 3) I walked to the counters and a nice man sitting closest to the waiting room asked if I needed help, and I said I was wanted to see when my truck would be done since I was there for 3 hours, and my truck was sitting in front of the office ready to go. He asked me who helped me, and I wasn't sure as there was no introduction and minimal conversation as I came in that morning. So he pulled it up on the computer said it's been done the person who checked me in happened to be the older gentleman sitting in front of him. So I walk up to him and asked him if he forgot about me because I've been there so long and he said no, um the guys dumped all the work orders here so he didn't know mine was finished. My key and paperwork was at the very bottom of the stack. He proceeded to hand me the key and said give us a 5 star review and hopefully forget about this little 3 hour wait. The audacity to say that to me, my time may not be important to you but it sure as heck is important to me. Every time my husband or myself come here it's always something, we bought our trucks the same day and definitely don't feel valued by this company what so ever. I love my truck, I wouldn't trade it for anything, you also have some great people we have met there and worked with, but it doesn't outweigh the bad that you have there. And every time we come we're asked to give a 5 star rating, and believe me if we were treated right I would give it. But come on now, I shouldn't have your managers calling every few months when we don't give a 5 star review to try and fix the situations or apologize to us. Just do better, it starts from the top. And please don't ever have that man from today whatever his name is assist me again. I am applaud by his behavior. read more