Got online, made an appointment for 10AM for an oil change. It was a selectable time slot, so one would think that i would have an appointment for 10AM. I arrive at 9:50, and am told that there is an hour and a half wait to get to my oil changed. If you're not going to honor your reservation time slots, then why make the customer choose one? I bought my vehicle from Prosper Ford. They made that deal a lot harder than it needed to be. Especially when I was paying for the vehicle in full, no finance or anything else. Last two oil changes have been misunderstandings or trying to up sale me. This was the last chance. I'll go elsewhere for my maintenance. read more

My first time at Prosper Ford and had multiple recalls to get resolved. My service advisor, Pepper, was knowledgeable, friendly and efficient. They use Uber for the shuttle service, free to customers within 10 miles. They finished up in a couple days and delivered the vehicle back to my home, also complimentary. No calls with other issues found or suggested service which I was expecting. Will be back. read more

BEWARE they will post a vehicle on their website that is NOT available once you arrive for your test drive...and yet the vehicle is STILL on the website days later!?!?! This is a BAIT AND SWITCH tactic and it is Illegal. Shady AF dealership. read more

Service department is garbage. I need a sync update on my car I bought from this dealership brand new. Called to make an appointment and was told it would be 3-4 hours for the update and if the update doesn't work the first time they will need my car for a few days to see why it's not updating, no problem, software updates can take some time. So I ask for a loan car because I have to drive to work, I was informed that they do not have loan cars but RENTAL cars. What a joke, I bought my car brand new from ya'll and the audacity to tell a customer they can pay for a RENTAL when I'm already paying on my car is ridiculous. read more

These guys were amazing. I drove from Austin area to work with Valeria N. on a new Ford truck. Her willingness to have conversations and actually listen to what I wanted never happens in the car business. Then sitting down with Kevin H., the finance manager, was as simple as possible. We talked through multiple financing options and landed on a great deal. 110% would work with these guys and Prosper Ford again. read more

Prosper Ford - Car Dealers Near Me - Prosper, Texas

Had one of the best dealer experiences ever here. Don't believe the negative reviews. Came in to trade my 2021 Jeep Wrangler and buy a used truck. Got some of the best pricing on my trade in and I looked for well over a year! Their finance department beat the monthly pricing and APR than the bank I've used for well over 10 years and bought cars through. I want to give a special shout out to Michael Evan's, Kevin Hines, George Baez. They went above and beyond, and ensured I was respected and valued. So happy with my purchase and financing. Don't look anywhere else! read more

BUYER BEWARE - Wanted to trade a Chevy for a F-150. I live in Melissa. Here is my story. May 15th, Thursday Day -1 - Toured Bob Tomes and found a Lariat F-150 502 model I liked. Negotiated a price and left to look at other locations (mistake). May 16th, Friday Day 0- Spoke to sales on the phone to look at a White King Ranch F-150 on Saturday, confirmed appointment. May 17th, Saturday Day 1- the King Ranch was sold before I could even see it. Spoke to the salesman to look at other Colors. He gives me the keys to 2 and then LEAVES ME ALONE to test drive for 3 HOURS while he handles other customers. When he has time for me, we decided to go with a White Lariat 502 Model, which they would need to order. Negotiated a price equal with Bob Thomes and was told it WAS THE SAME MODEL. Spent another hours signing. Told to come back MONDAY the 19th to pick up the truck. They accept my trade in with no issue. Whole day 6-7 hours. May 19th Monday, Day 3 - Arive at dealership. Truck isn't available, they still need to put bed liner on and window tent. Wasn't able or offered to see it. Told to come back tomorrow. May 20th Tuesday, Day 4 - They called saying they'd like another day, it'll be ready tomorrow. May 21st Wednesday, Day 5 - truck is ready, go to pick up. It's the WRONG MODEL. Model is a 501 white Lariat, with THOUSANDS less in tech and features. Lack of communication between salesman and management or a BAIT & SWITCH. Ask if I would like to take the 501 model without renegotiating and I refuse the vehicle. Told they will find the right one. May 22nd Thursday, Day 6- Called, told they're looking. May 23rd Friday, Day 7- Called, told they have 3 they're trying to get. May 24th Saturday, Day 8- Called again, can't do 2 of the trucks, maybe 1. May 26th, Monday memorial day, Day 10- I go into the dealership after realizing they where blowing me off, they have nothing. They find a model 502 after 6 hours, but I'm having to SETTLE with a completely DIFFERENT color. They want to RENAGOTIATE! I told them the original negotiation was for the same model 502, I'm even settling for a negative $1,000 in the color change. SHOULD HAVE WALKED! But they already sold my Chevy and would be weeks before I see a check if I walked. I pay the difference. Told it was at Holliday Ford 20 minutes away and it would be there Tuesday if not tonight. May 27th, Tuesday Day 9- Get a text saying my salesman is headed to get it in OKLAHOMA! I call 7+ times, text him, manager etc, no answers. Call Holiday Ford, they weren't even open Monday when my salesman was "negotiating" with them. Kept calling and texting salesman, nothing, I send him, "I'm UNCOMFORTABLE doing this deal and to call me." May 28th, Wednesday Day 10 - Salesman gets back to me, saying everything was "all good all good", and it would be ready tomorrow. I'm now just accepting the fact that I'm a fool. May 29th, Thursday Day 11 - Show up at dealership expecting the truck. They find it, nothing has been done to it and its not ready. Promised it would be ready tomorrow from manager and would be dropped off. May 30th, Day 12 - Get a call, salesman will be at my house at 5pm, leave work early and receive. Thinking its all over. June 2nd, Day 16 - Chevy is asking for payment on trade, speak to Prosper finance, was told it takes 14-16 days to pay off and to pay and Chevy will reimburse the difference from contract. June 12, Day 26 - got a call, I need to come back in because they overlooked a signature for GAP insurance. Has to be in-person. June 14th, Day 28 - look online at Chevy Finance and my trade in has still NOT BEEN PAID OFF BY PROSPER. I go into dealership to sign the GAP insurance page. Turns out they can't pay off Chevy without it, but they have no problem selling it. For my troubles and 2 hours for this, I was offered to fill up my full tank. I declined. DON'T BUY FROM PROSPER FORD. The time and issues are not worth it. Grant J. read more

Good luck trying to schedule a Recall at this dealership. I tried twice, 2 different cars. Service Department gets your information but nobody ever returns the call to schedule the service. Just save you some time and go to the Frisco location. They're great read more

The whole process of identifying and purchasing a vehicle with my adult daughter at Prosper Ford was an exemplary demonstration of customer engagement and satisfaction. From the first phone call to the end of the approval and paper signing process we felt totally at ease and believe that they were not just another high pressure tactic sales team pressing to get their numbers. Every single person we came into contact with was smiling and happy to help. David Dezuniga was one of the most customer engaged sales people I have ever met. He knew our situation and he knew that we didn't need pressure, what we needed was help in identifying the best way to complete the purchase of a vehicle that would meet the needs of my adult daughter. From the initial phone conversation to the end of the transaction he was present. He made my daughter feel at ease and he let her know her concerns were valid and he was able to reassure her that he was there to ensure she was comfortable with the deal. Both with the financial side as well as identifying the car that would best fit her needs. Once we came to terms on the trade in and with the initial financial detail, we were introduced and turned over to Curtis Early, Finance Manager. We had come into the dealership later in the evening and both David and Curtis and others were very cordial and friendly. In the finance office, Curtis never came across as just wanting to get the deal done so he could go home. He outlined options and in looking at the credit and the situation he was able to get a slightly lower interest rate than we had been told. This was great as it got my daughter to a point where she felt much more at ease that she could handle the payments while working and going through her double degree program. He also made sure we understood the process of the warranty service and the items covered. The car had one key fob but they assured us that it would have a second key fob when we take official delivery in a few days. I trust David Dezuniga to be a man of his word. I told David of my extreme dissatisfaction with other dealers and my complete lack of trust for sales because of the blatant sales tactics of pressure and disregard for the customer. But I will say he was able to gain my trust and confidence that he would be there before, during and after the sale. I am in my 60's. I will say that if and when I need another car or truck, I will be giving Prosper Ford the opportunity to get my business again. David and Curtis were exemplary from start to finish. Working with integrity is something they demonstrated in a purely enjoyable way. I base a lot of my judgment on the character, integrity and ethics of people I deal with. These two men showed compassion, integrity and concern for a financial investment in a car for a woman who needed to be comfortable that she was viewing the deal from a honest perspective and not just some sales tactics to get the deal. Great work and congratulations to the folks at Prosper Ford. All of you were extremely helpful and all of you are to be complimented for the team atmosphere and caring attitude in helping my daughter get the opportunity to start down a new path in a great purchase. It's a "WIN WIN" and those are the best kind of sales transactions. When the customer and the dealer both feel good about the sale. read more

Took my truck in for an 8am service 12/5. The gentleman that assisted me just checked me in and asked if I was going to be waiting, when I said I would be waiting he just asked if I knew where to go and I said yeah so he said I'll come get you when it's done. There were 3 other guests that were in the waiting area, I sat and read while I was there and watched not only those who were waiting before me leave but also people after I had been there leave as well. Looking at my app for Ford I could see that the oil change and tire rotation had taken place and the truck was parked, this was at a little over 2 hours of waiting (which is standard timing). Perfect I'll be on my way soon enough, but as 11am rolled around (hour 3) I walked to the counters and a nice man sitting closest to the waiting room asked if I needed help, and I said I was wanted to see when my truck would be done since I was there for 3 hours, and my truck was sitting in front of the office ready to go. He asked me who helped me, and I wasn't sure as there was no introduction and minimal conversation as I came in that morning. So he pulled it up on the computer said it's been done the person who checked me in happened to be the older gentleman sitting in front of him. So I walk up to him and asked him if he forgot about me because I've been there so long and he said no, um the guys dumped all the work orders here so he didn't know mine was finished. My key and paperwork was at the very bottom of the stack. He proceeded to hand me the key and said give us a 5 star review and hopefully forget about this little 3 hour wait. The audacity to say that to me, my time may not be important to you but it sure as heck is important to me. Every time my husband or myself come here it's always something, we bought our trucks the same day and definitely don't feel valued by this company what so ever. I love my truck, I wouldn't trade it for anything, you also have some great people we have met there and worked with, but it doesn't outweigh the bad that you have there. And every time we come we're asked to give a 5 star rating, and believe me if we were treated right I would give it. But come on now, I shouldn't have your managers calling every few months when we don't give a 5 star review to try and fix the situations or apologize to us. Just do better, it starts from the top. And please don't ever have that man from today whatever his name is assist me again. I am applaud by his behavior. read more

I ended up not buying an F150 (even though I had my heart set on it) here because: -the final tax/title pricing sheet had $2000 of nonsense added, including a paint protection product that requires me to come in every 6 months for an additional coat. Also added was a Lojack. I didn't want either of them. These were not on the sticker. -they would NOT budge on these dealership mark-ups. I told them I would buy the truck immediately if they simply removed these add-ons that I did not want. I get it, it's almost pure profit for them, but doesn't mean much to me. -prices are pretty much non-negotiable as of December 2022. I ended up buying a Dodge Ram 1500 at a Mckinney dealership that worked with me on price in a major way. I've reviewed that dealership as well. read more

Agreed upon a price with the salesperson, then the used car sales manager Angel tried adding on $6k worth of "lo-jack, ceramic coating, and interior scotch-guard" which he claimed had already been done. One text later they say, "truck needs to be detailed and hasn't seen the shop yet". Hmm... how did it get on there if it hasn't been to the shop yet. Do not believe the advertised price y'all! read more

Prosper Ford - Fraudulent dealer invoice from Angel. - Car Dealers Near Me - Prosper, Texas

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Service after sale is not great, even if you buy the extended warranty they sell to give you some peace of mind. Needed my transmission looked at and they said it would be $450 plus and they did not think that the problem would be covered because bronze warranty very limited. Going to see if another Ford dealer can help. read more

We loved working with Jacob Garza! When you go in please ask for him!!! He made customer service a top priority. He was knowledgeable about the car and we felt no pressure from him. We went to 4 other dealerships (Chevy and GMC) to make sure the Ford Expedition was what we needed... he showed us a car that was exactly what we were looking for and cut to the chase without any bullcrap. At the other dealers I felt the salespeople were kind of slimey and tricksy with their games. The other salespeople didn't even know their cars and were just interested in making the sale and making it painfully obvious... well, we went back to Prosper Ford. They had the right car at the right price. Jacob was amazing! He was good at working around my 3 kids while we're were completing applications and paperwork. We were in and out of there much faster than I thought we would be. Justin the desk manager also made sure we had a good experience. Now when I came to sitting in the room with the finance manager Curtis to ensure the paperwork was filled out correctly and completely, he explained everything well and in detail and answered all of our questions. Overall prosper Ford helped make the process of buying a car relatively painless! read more

Prosper Ford - Delivery of 2024 Ford Expedition Max - Car Dealers Near Me - Prosper, Texas

After dealing with numerous Ford service departments, I can honestly say Prosper Ford's service department is the worst. On multiple occasions, I've picked up my car only to return the same day to prove that the issue still exists (this has happened twice) The "experts" couldn't identify problems that were clearly present. Their communication is abysmal, with no updates unless you constantly chase them. Customer service is equally poor, with staff showing little interest in resolving issues or assisting customers. I have many stories about Prosper Ford's failures, from their dismissive attitudes to their inability to fix straightforward problems. Long story short, take your business absolutely anywhere else. Prosper Ford's service department is not worth the frustration or the time. read more

It took 2 hrs for an oil change, and coolent fluid change, total charge 330.00...Then sales rep forgot to complete state inspection, but promised me he would pick up my car at my home Tuesday the 28th to preform (for free). I never heard from him. He also promised he would have his transmission guy inspect my vehicle because it's been skipping when I excellerate. This was the main issue of why I schedule my appt there. But unfortunately left dissatisfied. Terrible service!! Sad it being a new location. Beware when taking your vehicle here. Over priced, with bad sales reps!! I need a member of management to call me. read more

Just the facts: I drove over an hour to pickup a 2022 Ford Escape Hybrid. Yes its February 2023, the car is a model year old, but still brand new. Texted the salesman, everything was great. Drove the car, went back inside to write a check. "Oops, we made a mistake on the price." Even though AutoTrader and their own website clearly showed the price. See the pics. The $36K Escape quickly became a $42K Escape. "It's a rare car." was a quote by the salesperson. Either you made a mistake or its a 'rare' car. Which is it? You'd think a manager may have approached the transaction desk for a $6,000 oopsie, but you'd be mistaken. And when in the world has an Escape become a 'rare' car with a market adjustment? And one that's already a model year old sitting on the lot. I'm hoping people like the ones that work here have saved their money over the past couple of years, the weakening economy will quickly put an end to shenanigans like this. I haven't mentioned the BS 'LowJack' and 'Premium' tint markups, almost every brand does this. The sales manager who couldn't be bothered to deliver the 'mistake' message in person continues to text me, but that horse has officially left the barn. I wouldn't buy a $0.50 cheese sandwich from these shysters and I suggest you shop elsewhere. Saw probably 50 'rare' Escapes on my drive home. Good lord. Can't believe they pulled this with a straight face. Nobody's perfect, maybe the price was wrong on two separate websites? Ok, how about not delivering the pricing mistake on a price sheet and reminding me the boring car is rare? When I make a mistake in business I start with a hand shake and eye contact. Fords are like eggs, grotesquely overpriced at the moment but still a commodity. The chickens are coming home to roost for dealers like this though, and I can't wait to watch them scramble. read more

Prosper Ford - Dealership's Website - Car Dealers Near Me - Prosper, Texas

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When I purchased my 2019 Ford edge SEL from Louisville, Kentucky I wasn't sure if I was gonna get the same type of service I was used to receiving. However, I've been coming to Prosper since they've been open and they have always taken care of me & service my car, being my dealer of choice. When I decided to sell my 2019, I called around got all different quotes, Prosper Ford with George, Matthew and Matt, we're all very helpful and insured I felt comfortable with making this decision and selling my car. Thank you Prosper Ford for keeping the Ford promise to me all this time. Luv Amy read more

I will pay sticker price before I ever step foot on Prospers lot again. Worst car buying experience I've ever had.

Prosper Ford is amazing! I got my Ford Mustang repaired there and they were quick, efficient and super friendly. They got the repairs done in a reasonable amount of time and always kept me updated with what was going on. Altogether, I had a great experience with them! read more

Good service and great service tech Loren took good care of my car. Always giving updates and no hidden fees!

Giving one star because I can't go lower. They use the typical bait and switch that gives car dealers a bad name. My advice, go anywhere else. They will screw you when they get a chance. read more

I inquired about a vehicle last week and was sent a message that the sales associate would be "getting a quote" to me which has not come through. The "sales manager" I met with was incredibly condescending after I told him that I wouldn't have my time monopolized by sitting in a dealership to negotiate. The ratings for this dealership are also questionable. It's interesting how there are many detailed one star ratings and a spattering of 5 star ratings with ambiguous positive comments. These thinly veiled corrections hide what I imagine are incredibly unethical business practices aimed at gouging customers (standard practice for dealerships). Don't let businesses like this take advantage of you. Do the research, know the values of the vehicles, your trade in, market interest rates, and that dealer add-ons are marked up 300-400% or more. A quick phone call will get you better rates and a 5 minute perusal on Amazon will lead to higher quality items like floor mats at a fraction of the cost. If they state that options are already included, tell them you are no longer interested or that you will wait for a vehicle without them, and be willing to walk away. Better yet, ask to see the options because it is very likely they are not on the vehicles until you sign. Sure, it's a business and they should make money, but dealerships are also a gatekeeper to new vehicles because of existing laws. They use this to squeeze profits, but until we start voting with our wallets, it is likely the experience will remain a negative one. read more

Incompetent leadership and business acumen! This is a dealership run on a spreadsheet (all about attempting to drive profit); hence the lack of service department communication and resource talent; inability to handle routine/simple maintenance...required a full day or overnight. This dealer's service department clearly has limited (short-staff or intential no hire) service techs (mechanics). Visit 1: Spent $2K for 100K service (all fluids) for preventative/routine maintenance (no issues when taken in) for my F250 Diesel (not a work truck). Even with a "scheduled" appointment, service was not complete until 7PM that evening. Visit 2: A day or so later, coolant was leaking. Called dealer and brought it back in...they ran a pressure test all day and said no issues found. Visit 3: Still leaking coolant. Dealer said now "they believe the hoses are leaking" to bring it in and they would "cover labor to change the hoses" for $600 ("parts") and no charge for labor. Brought it in this AM, no call/no info throughout the day and now it is again overnight. We'll see what tomorrow's story brings and take it from there. This has been my first experience with this Dealer and likely the last. Jan 2024 Yelp Review from another customer: I would not recommend Prosper Ford's service department to anyone. I had a coolant leak on my truck. When calling Prosper Ford, they directed me to make an appointment 3 days from the leak discovery. I dropped my truck off at my appointment time and was not told anything on it until the next day when I had called around 5 separate times (my appointed service advisor never answered my call). I was informed that they could not even look at my truck until 4-5 days from my appointment and that this should have been told to me when I scheduled. I can assure you, it was not. I picked up my truck that day and took it to Christian Brothers. They assessed, fixed, and tested my truck in 1 day without any "gotchas" or misinformation. I would not even recommend doing your warranty work at this dealership. Find someone else if you run into vehicle issues, it will be faster (and likely cheaper) elsewhere. read more

I bought a King Ranch from Prosper Ford and had an amazing experience. I had a problem after purchase that was taken care of better than I could ask for. The GM Edwin, Service Manager Mike, and Service Advisor Tony were very prompt and helpful! Thank you! read more

I would not recommend Prosper Ford's service department to anyone. I had a coolant leak on my truck. When calling Prosper Ford, they directed me to make an appointment 3 days from the leak discovery. I dropped my truck off at my appointment time and was not told anything on it until the next day when I had called around 5 separate times (my appointed service advisor never answered my call). I was informed that they could not even look at my truck until 4-5 days from my appointment and that this should have been told to me when I scheduled. I can assure you, it was not. I picked up my truck that day and took it to Christian Brothers. They assessed, fixed, and tested my truck in 1 day without any "gotchas" or misinformation. I would not even recommend doing your warranty work at this dealership. Find someone else if you run into vehicle issues, it will be faster (and likely cheaper) elsewhere. read more

Stay away from this dealership at all costs. Like others have stated went in twice to look at a $25,355 2022 Escape that was on the lot. After waiting over an hour for the battery to get changed and for finance to come back we have a deal. Oh wait why is the price now 31K out the door. Why you ask well, the car is now priced at 32k minus 3800 in dealer incentives plus tax title and tag. I ask the sales rep why is the price to high. He says well they put tint and LoJack on for a total of 1k extra. I said ok so the car should be 26, 355 plus tax title and tags for a total of 28,500. Sales rep tells me well we are already losing 650 on the 31k deal to which I replied not my problem as your website says 25,355. I wrote all this on their sales sheet and gave it back to them. The sales manager comes out and says we just can't get there and he won't honor the price on the internet. So we walked out. Needless to say they were trying to pull the ole bait and switch on us which I don't play around with. There are several reviews on here already saying the same thing which I wish I read before I went. Heed my warning and stay far far away from this dealership. Pictures for proof. read more

Prosper Ford - Car Dealers Near Me - Prosper, Texas

When buying a used truck the sales person Royal and the manager Damion kept stressing the vehicle was perfect, local trade, amazing! Asked about any know issues. Never mentioned that the vehicle was missing a key had no manuals. After repeatedly following up they left me hanging. Bad dealership, with bad sales tactics and horrible customer service. My advice is STAY AWAY! read more

I had previously been a customer of the service department and had been happy with my experiences. Just purchased my first vehicle through them and received a very competitive deal. Sales Representative Rory was "On Point!" He streamlined my experience and kept the process on par with my desire. Promote that dude. Initial contact Michael provided valuable information that allowed me to lock in my preplanning, and follow throw by General Manager Edwin and Finance Director Jill has ensured that nothing has fallen through the cracks. I'm a stickler for attention to detail so I appreciate that. I have no problem recommending these folks. They've already hooked me up with service representatives for the new ride. Couldn't be happier at this point. Great job Rory! read more

I didn't end up buying anything. But I will be back when I'm ready. Matthew McMahon was super helpful and informative. He answered all my questions without trying to pressure me into making a decision. Thanks a lot Matthew! read more

Stay away from the service department! They refuse to honor warranty work, even after a lengthy review process with the corporate warranty people. Apparently if you take a vehicle to more than one ford dealer because they are weeks behind, that is grounds to void the factory warranty. I guess these trucks are only built to go 2 years and 51k miles before the engine has a catastrophic failure. Shows just how little you care for veteran owned small business owners just trying to survive and feed their families. read more

Getting my car repaired here was the best decision! The staff is so friendly and kind and the whole process went seamlessly. Tom the manager was amazing to work with. He promptly gave updates and was very accommodating. I will never have my Ford repaired anywhere else! read more

After rear main and oil pan reseal veh BILLOWS out smoke after running 10-15 minutes. Have to use recirc. On ac just to drive. All my clothes reek of oil. Been almost two weeks. The service is sooo bad and TONY is the worst to deal with i have no idea what to do. read more

Prosper Ford - Upper radiator hose,adapters and o rings - Car Dealers Near Me - Prosper, Texas

Worst service department around. Had a warranty issue with my vehicle shortly after they opened. Took them almost two months and never responded timely. Told myself I wouldn't use them again. Bought a new vehicle and had the maintenance plan. I thought they couldn't mess up an oil change and tire rotation but I was wrong. When I got the vehicle the tire rotation wasn't even done and they didn't top off the windshield wiper fluid. Now I have to bring it back in so they can do the tire rotation. Save your time and go somewhere else. Update - brought it back to have the job finished. Was told they would work me ahead due to the issue and having to come back for the initial job. Hour and a half later for a tire rotation was them getting me "in and out". read more

It's taking A LOT for me to write this review but as a Prosper local, I am very disappointed. I traded my 2022 Subaru in for a bronco (my dream car) and other than physically getting the car, the experience was terrible. This may be my first negative review ever, because as a business owner myself, I know how crucial reviews are and I would never leave one that didn't accurately reflect my experience. I knew exactly what I wanted before I walked in, I even had all the numbers done and filled out the application before I walked in. I told the salesperson my timeline and I asked one simple thing- "please be upfront and straightforward with me on EVERYTHING". But unfortunately in 2025, we are still dealing with sleezy bullsh*t that happens behind the scenes. I HATE TO SAY IT BUT Maybe because I'm a young female in this male dominated industry. Either way I know they are taking advantage of people in there. After telling them specifically I didn't wanna be there for more than 2 hours, you can imagine that didn't happen. I was there from maybe 4 pm to 10 pm, and most of the time I was sitting there being fed small talk. I assume it's just like being in an interrogation room for hours where they just drain the life out of you. But according to them, they were valuing my trade and bouncing around numbers. I know how these people operate and it's all a game but somehow I had faith that they were being honest with me. At about 9 pm I told the finance guy Mike Evans, that I needed to go home and id come back when they had it all ready for me. I'm a single mom with 2 kids under the age of 5, and this was a nightmare. I bet you can see me on the cameras inside the dealership standing up 10 times and telling them that I was done and wanted to leave. They kept saying they were done and everything was finished maybe 20 times. Needless to say, I finally left with the car by 10 pm, only to come back the next day. I'm fully convinced this car never even went through inspection. It was raining in Texas, which we all know is intense rain, and the windshield wipers didn't work. Not to mention the fluid wouldn't come out, even though it was full, and the sound was being made. So that was fun. I come back in to have that looked at, only to find that a piece from the top that comes off of the bronco is missing too. After going BACK to the dealership 3 times in a week, I'm pretty fed up, but I sat down and waited for a service appointment and was approached by an employee who started asking me about the ford app- something that NO ONE TOLD ME ABOUT when selling me the car? I asked how to reset the lock on the drivers side, another feature I was never told about, until my friend told me, so I went back in to have it reset and NO ONE KNEW WHAT THE CODE WAS OR HOW TO RESET IT. It's still not reset to this day. Absolutely nothing was explained to me. These guys literally held me there just to complete the sale before midnight and didn't tell me anything about the vehicle, it's features, the app, or the other accessories they sold on the contract without my knowledge. I pulled it out to review it and saw $10k in accessories and service packages that were added without my knowledge. This is fraud. I immediately called and begged to speak to the finance manager Jill, and the general manager Edwin. Still waiting on someone to give a shit and contact me. I guess they don't care what happens once the car leaves the lot. This sucks too because after buying this bronco I referred my friend to prosper ford to buy her bronco and now I wish I hadn't. Hers was brand new and I'm sure they made a killing $$$ on it. It sucks that I could purchase a car over 50k and within a few days give them a referral for a car over 60k and they still wouldn't try to make things right. Edwin or Jill, if you read this- please call me back? read more

My wife and I had a great experience buying a vehicle from Prosper Ford. Juan and the staff were fantastic and made the experience very enjoyable. We will be back again for sure! read more

We will never do business with this dealership again... horrible customer service. 1st truck we purchased started leaking oil within a week -Brand New King Ranch! Had to trade in due to block being defective, 2nd truck -Platinum had other issues and when we took it to get worked on, they only entered one work order which had total of 3 defects. We were also told that we were getting free oil changes with all the warranties we purchased.. (we did buy the warranty package and service plan as they said we would get a discounted interest rate if we did), come to find out it wasn't included. We understand we should've read the contract before signing "word for word!" Lesson learned for us! read more

All around bad experience. I spent over 5 hours at the dealership going in circles about the purchase I wanted to make. The price online did not match the price I was given by $16,000 (Yes, I know I will not finance the price that is being advertised due to taxes, title, etc.) but it shouldn't be $16,000 more. I got preapproved with an outside source, and confirmed on the phone that they would accept it. After negotiating the numbers and finally getting to the price I thought was fair, I was told that they would not accept my outside financing and I would have to finance it through them at double the interest rate!! Of course I turned this down and tried to leave. I asked for my keys to my current vehicle 5 different times before I was given them back. One of the managers continued to harass me for over 3 hours to sign the paperwork even though I continued to tell them no because I didn't agree with the numbers. They were constantly treating me like I was young and dumb and would agree to anything that they would say. I would highly recommend shopping anywhere but Prosper Ford for a new vehicle. read more

Two days I tried to schedule a service appointment. They kept telling me they would call me back. Nothing. Even tried to get hold of the service manager and the General manager. Nothing. This is not a way to run a business. read more

So my car was telling me the battery in my remote was dying . I think the other ford dealer in McKinney told me months ago the fix was to buy a new remote as the remote was sealed . These remotes are crazy expensive- quoted 800 each. I figured I would deal with it later as I had a second one and the remote still worked . After the McKinney dealer did a half ass job on a basic service that cost a fortune, I decided to ignore the problem , as I won't be giving them another dime. When daddy gives you a car dealership, you have been financially blessed enough. I call this dealer up and the parts guy told me the batteries are replaceable . He said I can pop the control open and change it. After googling how to pop the remote open, I did that and saved almost 1000 bucks. These guys are honest . read more