This dealership sends me coupons and offers all the time asking me to use them for service. I made an appointment several days ahead of time to get my truck serviced on Friday at 1:00pm. I arrived early around 12:30 and was told they were too busy and to bring it in on Monday. What's the point of having an appointment? Very disappointing. Never again. I'll go elsewhere. read more

I made an appointment for an oil change today and arrived on time and 2 1/2 hours later they finally brought me my vehicle. Was quoted the price of $69 and wound up paying about 25 bucks more than that. Would not recommend this service department for anything. this may be the new norm but it certainly not good customer service. read more

Superb dealership, definitely recommend to everyone! Felt welcomed and wasn't pressured into buying. Kendrick my sales guy was super helpful and his boss Damian was also really easy to work with and get a deal done! Rick their finance guy took care of me as well, made the buying process super smooth and simple! Overall super satisfied with everything. read more

Excellent staff, fast service and a very knowledgeable team. They listen to your needs and accommodate you in what fits your budget, family and wants! Highly recommend Prosper Ford and their phenomenal Used Car Department! read more

We were there purchasing a brand new Ford. We loved the Process. Juan and his Manager Jorge made the process extremely easy! Gave us the best pricing and will continue doing business with them! I loved their customer service so much I came all the way from Alvarado TX to here. 200% recommend read more

My boyfriend has been in search of a new vehicle and Jorge Baez has been so helpful with giving him plenty of options to look at ! Jorge is very informative and made the process of finding a car less stressful! read more

Don't waste your time here, because they will surely waste yours. Emailed and spoke on the phone about a car. Finally set an appointment to come in and I'm on my way and they call to tell me the car isn't available and it shouldn't have been on the website. Ridiculous waste of time. read more

This dealer should be ashamed of their sales tactics. They will try to add thousands of dollars worth in hidden "mandatory" dealer fees that are entirely bogus. I will explain my story but buyer beware to walk away if they try this crap on you. We've got to stop shady places like this from taking advantage of people. This dealer had a pre owned certified vehicle listed on their website with a price advertised. The disclaimer clearly states that the price does not include tax, title, and licensing charges. That's all pretty fair and standard practice. What they won't tell you until you've filled out their financing application and started the purchase process is that they will add mandatory bogus dealer add ons. (in my case more than $3,000). The add ons are not only initially written in shortened form but are not clear what they are so upon questioning what these items were, it was explained that the majority of the add on fees were for a dealer "club" service of some sort that would cover windshield cracks, tires, and some other stuff and a fee for the certification to get the certified pre owned car. Now typically the pre owned certification cost is baked into the price. It's not normal to make the buyer pay extra for this inspection that they have 1) already advertised and 2) already done the inspection for. Don't let them pass that fee on to you as a surprise at the end. This felt pretty messed up so I told the sales guy I wanted to pass on the "club" service and that I felt it was only fair to include the certification cost in their advertised listing of a certified car. This is where things got wildly confusing and frustrating. They started negotiating on the club service package claiming they are already reducing the price for me based on their refurbishment cost and fees. I said I didn't understand because i just don't want this club service thing and that it costs them nothing to just not give it to me so why are we negotiating on something I don't want. I asked if this is some sort of mandatory service contract because I was confused and that's when the sales guy told me they can't come down on the price of the club service fee and that they couldn't sell the car to me if I didn't pay for it. I asked to talk to a manager because I'm still wildly confused at this point why I'm being forced to pay for a service I don't want. The manager then went on to morph these fees into some odd explanation about how all these fees together cover the refurbishment fee which was $2000 for the vehicle. At which point I asked what repairs have been done on this vehicle that cost $2000?! He explained that they didn't do $2000 worth of repairs on this vehicle but on average most cars need that much in repairs so that's what they needed to charge me. Again, this is all in addition to the advertised price. At this point my suspicion of being hustled was confirmed because the explanation not only doesn't make sense but doesn't even match what's listed on the pricing sheet. Not to mention the manager was being really rude about me questioning these odd fees. I did a fair market value assessment of the vehicle with all of the upgrades, after market features etc and the advertised price on the vehicle from the dealer made it an okay deal. It was a bit overpriced but not terrible. Once they've added their $3k in fees it becomes a horrible deal by every measurement. They lure you in with a reasonable price and then drop these odd dealer fees on you and expect you to just assume these are normal fees. They are not normal fees. This kind of shady sales stuff is exactly why car dealers get a bad reputation. This needs to stop. So please be informed and if they pull this crap, walk away. read more

This the worst dealership ever. I was forced into buying the tracking device, after I said that I do not want it. My deal was supposed to include the highest warranty plan. Is was not included even though I was told it was. That was the main reason that I made my deal. Tried to get in contact, with the GM he was never available. Please do not buy here. read more

Prosper Ford is amazing love the environment and energy everyone has from service to sales and in between

I purchased a pre-owned vehicle from Prosper Ford last week and before I could get home the check engine light came o. I took it back 3 times but the problem has never been resolve. I don't recommend anyone to experience this in purchasing a vehicl. paid $15.5k cas, I didn't expect a new car but I did expect it to last longer than one day read more

Made an appointment last week for this morning. Not sure why we made an appointment when we are expected to just drop it off for 2-3 days minimum. The woman who made the appointment for us never explained this very important detail. When we arrived we waited and waited before a service advisor greeted us. The work we needed done included 2 safety recalls, a rubbing at the driver front tire and discoloration of the steering wheel airbag cover. While we were waiting for the service advisor to come back from checking on something, another service advisor looked up our appointment and informed us about the minimum 2-3 day wait and that they are backed up on rentals until after the new year. The first advisor came back and started to speak when the 2nd advisor interrupted him and said that he already took care of us. (This seemed rude and left us wondering if the 1st advisor had more information that might have led us to leave the truck after all) We opted to leave with our vehicle and figure out a later time that we could leave our vehicle for an extended amount of time. Maybe we are naive coming from other brand name vehicles and expected a higher level of convenience or service quality. This is the second Ford Service facility we have been to since purchasing our new '22 F150. The first service department had failed to reset the oil change light which left my husband wondering if the oil change was completed at all. Overall, having a Ford serviced seems like a major inconvenience for not only us but the employees of these facilities. read more

On the way to shop another ford dealership I thought I'd stop in to keep money local but that was a huge mistake and waste of 2.5 hrs of my Saturday afternoon. After driving the lot, I found the vehicle I wanted online parked in the new car section. 2 or 3 sales guys walked past me and not even said a word so I had to go in to find a salesman. Upon getting someone to show me the truck, we discussed a few things and decided to go on inside. All the stupid questions they make these people fill out is ridiculous such as why are you here today and why this particular vehicle. My answer was "Does it matter?" The guy was new and had no idea what stock number I wanted after writing it down twice and me showing him on my phone. Classic right? They finally took my trade for appraisal and that took forever. During this time, I still hadn't test driven the truck nor could I test drive it because the dealership had no gas to even put in it for a quick drive around the block!! I was done to the point I told my wife I was burned out and done. Ready to go! Some sales mgr finally came out and said he wanted to work numbers out and email them to me on Monday. I said hell no! You got 5 mins to work it up or I'm leaving. About 15 mins later, the sales guy comes back with a printout of monthly payment with a down payment and we had no credit pulled but they had numbers already. Plus, the vehicle had a ton of adds they said had to be added because it was a new 22 (Demo) model and they had heavily discounted it. Not to mention, they didn't even come close to KBB on the trade. What?!?! Who the hell does that?? I told them to wipe their a$$ with it and we left. Save yourself the time and agony of even going here. They are the worst experience you'll endure trying to buy a vehicle and just go somewhere else. If negative 5 stars was an option, I would rate them below that. read more

The reviews below are correct. You will be paying way more than the price on the website around $6-$7k more. The original sales girl was extremely nice. The negotiations sales man was not and classic " pushy" sales man. I would not recommend this place and listen to the reviews below. read more

Beware! Money was stolen from my vehicle somewhere between the time I dropped it off at Ford to the time it was delivered to my house by their valet service. It was less than $10, but they had to snoop to find it. Very disappointing & they def lost my trust. read more

I knew when I left two messages for the general manager and he didn't call me back, I was going to regret buying my truck here. The $2k over asking price for "recon" is a deceptive business practice that I was not made aware of until I arrived. Not only that but I had to put brakes and rotors on my truck less than 600 miles after I bought it. Do not buy a vehicle here. read more

PROSPER FORD SUCKS!! We have had so many issues with Prosper Ford. We took our F250 to get detailed. They returned the truck with scratches from them buffing the truck. They advised me when we brought the vehicle back that, they will fix it this time but next time you bring to get detailed they would not fix it. We dropped off the vehicle and the truck still has the scratches. They stated this was the best they could do. I brought my new vehicle to get detailed with professionals and they return it worst then we dropped it off. I will NEVER buy from PROSPER FORD. This is our 3 FORD vehicle and have never been treated this way. read more

Based on the reviews, the service side is as bad as sales at Prosper Ford. My husband made a service appt for his truck and dropped it off w the service rep on a Monday afternoon for a Tuesday appt. On Tuesday he tried calling at least three times to find out the status and could never reach anyone other than a receptionist; he left messages but nobody called him back.Then on Wednesday he tried again at least twice in the am. He finally had enough and told the receptionist he was coming to pick up the truck. It was only them that the service rep called him back, but didn't seem to have any knowledge of his truck appt! Go somewhere else for your vehicle service. read more

My experience at this dealership was wonderful. Thank you for all your help, Mike Evans and James Curry with my new truck purchase. I will definitely be back again. read more

Went to Prosper Ford interested in a preowned vehicle. Salesman was polite and courteous. Took the standard "five minute test drive " I wanted to take vehicle to my mechanic to look at over before purchasing. I had already processed a loan through my credit union with a 777 CR All I had to do is finalize everything Monday morning.. Sales manager started pressuring me to apply with their credit union and go through there high interest. I showed him proof of pre-application. All I had to do was finalize it, but I still wanted to have the car looked at. I was treated like I was untrustworthy, and not worth waiting, for they sold the vehicle out from under me!! All they're interested in is a quick sale. They're not interested in a repeat customers, or do not value their customers at all.. """"""do not go there unless you want to be treated like cattle for the slaughter.""""" read more

PLEASE don't use this place to fix your car if your cars warranty is about to expire. We needed a few things fixed only to be told oh its gonna be a week. not what we were told on the phone. The guy purposely put it down as an oil change not to fix my car. Was also very rude, told us to come get the car since we didn't like it. Fix your employees Ford of Prosper and also acknowledge the negative comments not just the positive please. It shows that you don't care about the negative that comes from the service of your Mechanics read more

Switched vehicles to meet my demands, not once did they go over pricing but put into finance with zero negations then Finance manager stated you have to buy all this extra we installed on the vehicle (about 5k worth of stuff they never installed) and when I stated I didn't want it he said If you back out I can't discount the price so as agreed. Mr Early said that directly to me. I signed knowing I cancel all the bullshit they sold me after my deal was done. They are con artist and have zero respect for their customer. Was in communication with the GM and he stopped responding so avoid this dealership at all cost. They have a good sale value then add 7k or so in extra's no other respectable dealership adds read more

We called up to the dealership before we drove 45 mins one way to make sure the vehicles we were coming to look at were there. Of course we were told they were there. Upon arrival, after about 20 minutes of being in the dealership, we were told that ALL 5 vehicles we were coming to see sold this morning. So either Darnell doesn't like to be truthful or this dealership likes to bait and switch, I'm guessing it is both. Terrible business practice and I've owned 4 Fords over the past few years and I will NEVER be back to this dealership. Shady place, if I could give 0 stars I would. read more

We had and XLT Ford Explorer due for an oil change. Had a 9am appt. Once we got there, they couldn't find our appt. luckily my husband had the confirmation on his cell phone. While there we were looking into buying a new explorer. The sales guy was a young man by the name of Micah. We wanted to look at a XLT, Limited, Platinum explorer. Micah said I can't sell you at Limited, Platinum or King Ranch. As there is a recall on the backup camera that the screen goes blue at times. We had not heard about this. He wouldn't even let us look in a Limited or Platinum at the features of what they had to offer. It was unbelievable I have never experienced this at a dealership in my life. It was a liability he said. I get the issue, however to just sit in one and review the bells and whistles shouldn't have been an issue. It was like I'm not selling you anything so you might as well move on. Then we had waited 2hrs for the oil change. I asked another gentlemen if he had waited long. He had been there 3 hrs for an oil change he was not happy. A lady arrived with a 6mo old baby. I told her hope you have plenty of food for your baby. She asked why told her the situation. It was her first time there as well. Then the man came from the department to me. He said your 4th in line and its going to be another 3 to 4 hours. I said oh no its not. I said I'm leaving. The lady with the baby he told her that her 10:30 appt it would be 4 hrs as well. She said why did you schedule our appts if you can't get to us. At that point 3 customers walked out. It was an unbelievable experience. So, my husband and I went to Platinum Ford North Pilot Point. Called them after leaving Prosper. Got there and our oil change was done in one hour. While there they showed us explorers and even let me test drive a limited. They made us aware of the recall issue. Said they could sell the limited however we couldn't take it home until they got the part for the recall to fix. We totally understood the situation as it is one out of there control. We can be patient and wait for the recall issue to be fixed and then receive our new Limited Explorer. This dealership said Prosper Ford must have not read the update from Ford on this issue. Once the vehicle is sold then the part is ordered to fix it. You are at the top for receiving the recall part since you have purchased a vehicle. I told Platinum Ford North I appreciated the honesty and explaining the issue to us. I get it and can wait for the issue to be fixed. Platinum Ford North treated us with respect and they seem like family to us. Yes, it's a little further away and it's a smaller dealership, but honesty and respect goes along ways. But to not let people even sit in these vehicles and see all the features and what it offers is just nut. Paul and Darlene B. Celina, TX read more

Never take your car here for service! I dropped my car off a week ago with no updates at all. It is IMPOSSIBLE to get ahold of the service department. I have called every day and someone keeps saying they will call me back but never do. I honestly am not sure if anyone even works in the service department. read more

I went out to Prosper for a $13,000 used F-150. When I asked for a bottom line price, they came back with the same sticker price+TTL and $5100 worth of dealer fees. So a $13,000 truck became $21,000. And the customer service is terrible. Angel is the sales manager. Should not be there. No integrity. Unbelievable. ~Brian Cooper read more

Beware! This stealership loves the bait & switch game. Do not believe the price you see online! They neglect to tell you the "true" price until you sit down to negotiate, and magically, there's another $5K on top of the advertised price. This is exactly the type of place that makes people look down on car sales. I will never do business with places that use unethical business practices. Conversely, Autonation Ford in FTW was the BEST car buying experience I've ever had - well worth the long drive from McKinney. read more

Had an appointment today to have a service light looked at. Pulled into service and waited for half an hour before someone who spoke very little English told us there was nobody to help us check in. How do you accept appointments for service if you can't even check people in? Post this in my neighborhood Facebook page and have gotten six responses of horrible service at this dealership. Avoid if possible. read more

I have never left a bad reveiw before in my life but absolutely have to after dealing with this dealorship ... Found a car on Autotrader called and spoke with a sales member. Was then connected with (As mentioned in other complaints on here) Angel who was the sales manager. We worked out a deal on a Thursday afternoon with him. Filled out everything online he sent, didnt here anything back called back Friday to put a deposit down before I made the long distance drive. Was then told they couldnt hold the vehicle if i put a deposit down because its first come first serve when they had already agreed to take a deposit to hold the truck. Was then told they would take a deposit on Saturday afternoon and hold the truck if they didnt sell the vehicle. After all the run around of being told different things they then call and tell me that they normally mark there vehicles up $1,900.00 and that they have appointments for Monday on the truck and this person agreed to pay the $1,900.00 dealorship fee, basically trying to have me agree to pay more if i want the vehicle that we already made a deal on. After all of this they tell me well if this appointment doesnt buy it then we will contact you. So they worked out a deal with me then tried and selling the truck for 4 days all the mean time giving me the run around of telling me to wait while they are trying to get more money for the vehicle that already had an agreed deal on. read more

DO NOT BUY FROM PROSPER FORD. My daughter bought a 2017 Santa Fe from them in early April. Not even a month later, she broke down on the Tollway in Dallas. Had to have her car towed to a Hyundai dealer. The engine blew. It's a known issue with that car and a recall was done a few years ago. When she purchased it, they said that any recalls on the car had been taken care of. It took Hyundai a few weeks to fix it and when she got it back, only 2 weeks later the car broke down on the tollway AGAIN! This time Hyundai says it's the Fuel Injector and she will have to pay $1400 to fix it herself. We contacted Prosper Ford because this is where she bought the car that she's paying monthly and hasn't been able to drive very much at all. She saved for months to get this car and has only been able to drive it for a little over a month in the 3 1/2 months that she'd had it. Prosper Ford is refusing to do anything about it. I know... it's a used car and you are buying it as-is. However, she did purchase a 6-month warranty on it incase anything went wrong with it. Apparently, this isn't covered under that warranty. This is so wrong and we feel like they're taking advantage of a young girl. This is bad business practice. I will be warning everyone I know not to purchase a car from them... ever! Forgot to add..... my husband went in there to talk to him and they basically laughed at him. Jerks. read more

I bought a Ford Mustang that "included" the LoJack system and was "free". After signing the documents (which get delayed so you are ready to leave), I realized I was charged for the Lojack system. When I called to ask about the Lojack system I got passed around to several people. After being passed to the 4th person, they said they would look into it and call me back. Go figure - they never called. AND.............their great interest rate is NOT great after you pay a FEE for that rate!!! Buyer beware!!! read more

I've been told and agreed with the different price, but when I went to pay, the price was way totally different from the original estimated price, that they gave/promised me. read more

My salesman Jake Cable made my buying experience stress free. He actually listened to my needs and my budget and made it work. The inventory was great too! Go see this young man. He's got a great career in front of him. read more

Beware of customer service. We bring a new car in for warranty work and 4 gentleman in the building. My wife waits no one comes out. She walks in and one says sorry you had to come in we have been busy. Not one car in the service bay area. My guess is policy states we get off our butt and go greet customers which did not happen. We awaited a week to bring it in, and he states it might be a few days before they can look at it. Then why do I wait a week, make an appointment? Not like you are giving loaner cars. Now it has been three days and no return calls with a status. This i snot poor customer service, it is no customer service. We take your car and you are held hostage and at your mercy to get around to fix and call back. Your website says meet our team, no one there so you cannot even get an email since no one answers their phone when transferred or calls you back. Owner is listed everywhere but no way to reach him. Good luck staying in business when you treat customers in this manner. So frustrating. UPDATE: After 4 day, we went there. No one had even touched it. Yep, we took it back. never again to this dealership. Sales people were rude and lied. Said we brought it in yesterday. Today is Friday and it was there on Tuesday. Said we were still in a queue to be looked at. No thanks, we are out and won't be back. read more

BUYERS BEWARE!!!!! Prosper Ford will advertise a vehicle online for one price, and then add a "Dealer Services" fee on the back end for maintenance they did on the vehicle when it was traded in, and charge YOU for it. My daughter had a trade-in, and they took money off of the trade for repairs, which I get, but then in the same breath told us they would add the dealer services fee when the car was ready to be sold on their lot for the next buyer to pay. They are basically double dipping by taking money off of the trade for the repairs, and then charging the new buyer the "Dealer Services" fee! The dealer services fee for the vehicle my daughter was looking at was almost $2,700.00! Not to mention other fees that made the vehicle $5,700 more than advertised. Some of those fees she could decline, but the $2,700 the manager would not budge on. This particular vehicle she was looking at had a clean Carfax, so there were no major repairs that had to be done to the vehicle and the fee was that high. They also tried low balling her on her trade as well! She had two other dealerships offer her the same amount for her trade, and then Prosper Ford offered her $3k LESS than the other two dealerships! The issue with the other two dealerships was they didn't have the exact vehicle she wanted, and Prosper did. The repairs on her vehicle would be less than $1k to fix, and they are going to charge the next buyer for the repairs plus any other fluid changes, etc they do to the car! I would not recommend Proper Ford to ANYONE!! That was by far the WORST car buying experience I have ever seen, and I have purchased many vehicles. I'm glad we walked away from this HORRIBLE dealership! read more

Our family has endured the painful experience of new car buying more than most, so with that preface, is how I based this review. Like the majority of new car deals, our deal took most of the day. They (dealership) never took the keys to our trade to keep us from leaving and there was very little back and forth. We told them what we needed, and they figured out how to get it done. At the end of the day, my wife and I felt respected through the whole process and we ended with deal we were happy with. Dante our sales person, the GM and the finance person were all great. This buying experience was pleasant enough, we plan on buying another new vehicle from them in the near future. With them being a new dealer, hopefully they stay customer focused and don't digress back to normal dealer shenanigans. Besides the length of time it took, this was one of the better buying experiences my wife and I have had. read more

if I could give a -5 I would... I researched many used vehicles before I decided to go look at the one they had on there lot. I went to test drive and check the vehicle out on a Thursday evening and after seeing the cx 9 touring they had advertised on many different sales sites, i noticed that the infotainment screen had spider cracks all throughout the screen. After going inside and speaking with the salesman and the manager- Joel whom I told I would be coming back on Saturday and had my own financing. Joel told me that if I purchased the vehicle they would fix the screen. I drive over an hour one way back to dealership on Saturday as my appointment was set with Joel. I arrive, we wait 30 mins for them to have a different sales man come and speak to us. we take another look at the vehicle and notice it has hail damage all over the hood and probably roof of the car as well. Go back inside to get the paperwork done, and Oscar a different manager walks up. He has the nerve to sit down and look me straight in the face and say "I have the car priced online to reflect the condition and I understand you want the screen fixed but that will be added into the price." Mind you the second time we looked at the vehicle the screen wouldn't even work because it said it was too hot. So no functions could be used until it cooled off. The salesman had the car running for 15 minutes with the air on waiting for us to go look at it, and after driving it the screen still had the same message and was not working. So I tell the manager that we had already been told the screen would be fixed if I came back to purchase and should have been told that from the get go. Oscar replies "I have already done work to this car myself" I asked what work have you had to do to it already? He then states changed oil filter, air filter, plugs etc" Basically what any car dealership would do in order to sell a used vehicle. So basically after researching the cost of other exact models being sold at other locations they were actually trying to sell me this car over priced with hail damage. Oscar was very narsisstic in the way he approached and spoke to me from the beginning, was extremely rude! I got up and said let's go! I wouldn't take a free sample from a person with that character and integrity. Terrible terrible way to do business! The owner should probably rethink the way they advertise and run business! Oscar should be fired! But apparently from the reviews it seems the entire management staff needs to be wiped out. read more

i dropped my 2020 mustang for what I thought a transmission issue,they told me to bring the c in three days, when I got there I was told to do diagnosis it will be 3 weeks , went back after 24 days and was told that they didn't get to it yet and I am number 6 in line and will be 3-4 weeks, any way after 8 -9 weeks and after n returned calls and Ford motors get involved I was told in 3way call that I am number 5 and there is no time frame, with the help of Ford representative had to take the car to a different dealer and in 2 days the car was diagnosed and fixed with ideal/emission issue, truth to be told when the car was there I tried to trade it in and the sales person was very helpful and pleasant to deal with, that happens with all sales departments, they want to sell but the service BE AWARE read more