Does anyone have experience with and can recommend a lemon law attorney? 2026 Dodge Ram 1500 still at dealership, Shottenkirk in Prosper, for over 30 days now with no end in sight. Bought vehicle brand new in March. Check engine light started coming on at around 10k miles. Check engine light came on Ran tests - determined oil pump needed to be replaced. While replacing oil pump found a great deal of metal casting shavings. Cleaned that out and replaced oil pump. Check engine light still coming on - thought sensor was faulty. Replaced sensor, Check engine light still coming on. Was told that casting metal shavings sometime appear as debris from engine while building new vehicle. There is a lot, not a little which I'm told is not normal and indicates that something is very wrong with internal engine components. Any helpful advice/suggestions would be greatly appreciated! Thank you! I have never in my life written a bad review but this dealership Shottenkirk in Prosper is absolutely the WORST experience we have ever had. Shottenkirk WILL NOT resolve this and continues to hold our truck hostage! Truck has been there since August 7! DO NOT GO THERE! GO ANYWHERE BUT SHOTTENKIRK! read more

This review strictly pertains to the service department only after one visit. I gave them 5 stars on Google, but I need to adjust the max on Yelp so that my rating does not become an outlier that messes up the overall consensus of 2-star experience (most likely the sales department). Lacey was my service advisor. I went in there for a recall inspection. She was friendly and professional. Was in and out within an hour. No hiccups. Her smiles brightened an otherwise very dull activity of bringing a car to any service department. Thank you, Lacey! read more

Fantastic Service department. Moe is my Service Advisor hes always quick ti contact me on every aspect of my services on my truck. Always look forward to dealing with him. The shop foreman Chappie is also a pretty big asset to that dealership also. Together those guys make me feel pretty comfortable leaving my baby there. Thanks Moe. read more

Shottenkirk Chrysler Dodge Jeep Ram Prosper - 2026 RAM - Car Dealers Near Me - Prosper, Texas

This dealership had three jeeps posted on their website for around 49,000. We talked to them on the phone we text with them. They assured us by text that this was the actual price plus tax title license. We get there and it's $6000 more than what they told us in the text. they tell us it should've never been posted at that price. Do not trust this dealership Dylan was our It was horrible experience. read more

Staff is nice or this would be zero stars. The rebate and markup game, which is killing dealerships like this is in full effect at SCDJRP. Horrible experience, and again 1 star is due to the salesperson being nice! 38k Rebated Truck with 4k negative equity is now out the door 51k of financed. Math does not add up due to all the hidden extras and markups. SHAME!@ read more

Wow. What a waste of time. Kyle keeps reaching out to buy my car--claims he will beat anyone's offer. Says when I am "tired of dealerships playing games, I am here." Turns out they are there to just play more games than the last dealership. Kyle hooked me up with Colton. Wasn't even interested in trading (just wanting to sell)--didn't want a Ram to begin with, but agreed to look. We spent a silly amount of time talking about the required specs. Said I found one on their website that I would consider looking at. They were certain it was there, but couldn't find the keys (seems like we could have looked at it even without keys, if it actually existed). So, he tried to show me another one that didn't meet my requirements at all. I asked why I would want to look at one that I wouldn't possibly buy. He just stared at me. Asked the same question again, still no reply whatsoever (first time I ever rendered a car salesman speechless). Got my keys and got the heck out of there. I'd try somewhere else. May not be any better, but probably couldn't be worse. read more

I can't recommend Shottenkirk Jeep Prosper based on my experience. Brought in my Wrangler for a coolant leak that another shop diagnosed as water pump. After a week, "no leak found." Paid $900 for a thermostat, still losing coolant. Promised a loaner to bring it back in -- that was Sept 29. No contact since. When I told the manager I'd take it to Frisco Jeep, his reply was: "Hopefully they can find something." That's not customer service. read more

They missed a sale because Kevin is your common, cocky, slick (tries) mouthed car salesman. I literally point at the truck I wanted came back to the desk pointed at the computer screen that's the truck I wanted and was told that's not for sale, we don't have that truck here anymore. What? It's literally outside you seen it with your own eyes. Then proceeded to try and sell my a truck that was nothing like the truck I came in for and proceeded to tell me the customer I had no idea what I'm talking about and he knows everything about vehicles because he use to be a mechanic. I get a call two days later and was told the exact truck I was looking at and pointed at was for sale. This dealership wasted a lot of peoples time but hey it's okay because I don't get paid commission Also that one star from Edward is a fake account probably someone from the dealership read more

08/25/2025 - Very great experience with the sales staff. Thank you for that. 10/02/2025 - But the purchase experience changed within a day. I got a new 2026 ram limited and the purchase process was great and went well. But the night I am taking the vehicle to home, I see some notifications pop up and says need service. I had to drop off the vehicle within less than a week. Since then I don't have the vehicle till today and was told I have to wait for the part, which they don't have an ETA even after more than a month. Though they gave me a loaner, I still feel bad for not having my new vehicle. And I have to reach out to them every week or every time for an update. They don't update on their end. Not sure when the part is going to be available and when I will pick up my vehicle again read more

The management is terrible I could tell from our conversation that he was not happy that his employee let me test drive more than one car so I could compare them. Things did not go well after the test drive, the Manager, Abraham came in the room to talk to me and Tada, the salesman after I test drove the cars the manager was very rude. He asked me about the Nissan Rogue after I told him I like the car very much the way it drove and everything, except I didn't like the gear shifter button that much and I will have to get used to it, and there's no moon roof but I can live without it, and there's, no leather seats or AWD and he took the printouts on car and the car fax from me and tore them up in pieces in front of me and the salesman & said well then that's not the car for you. When I actually wanted to take the print- outs home and let my husband see them to make a final decision. The manager had also implied well who's going to buy the car anyways, you or your husband? The car was for me of course but he didn't have to be rude about it after all I am married and we share expenses. He also insisted that I put $18,000 down on the new Compass that I liked better and finance the rest when I told him I wanted to buy a car I can just pay off and not make payments. When I got home, I spoke to my husband about the way this big shot, manager, Abraham treated me and how he walked off at the end. My husband doesn't want me to come back to their dealership after the way Abraham , the manager treated me. I also don't think he was being very respectful and nice in front of Tada. Tada was very nice, respectful, and very patient as a salesman. He was very knowledgeable about the cars I test drove and he tried his best to come up with the best possible choice. I wish Tada lots of luck but the boss over his head was too much. I will not be coming back to that dealer. I also wouldn't want to do deal with their kind of dealer and management for future repairs if I buy a car from them, either. They're just not good to do business with; I've read their reviews, 2 stars, only something is not right here! Glad I got away and will not be coming back, period!! read more

STAY AWAY FROM THIS BAIT-AND-SWITCH DEALERSHIP They advertise a vehicle at a certain price and then refused to sell it to us for cash at the full advertised price. They, Mike and Richard Battle, tried to rise the price by $2800 citing "reconditioning fee". This is completely illegal. Richard's direct quote " we can refuse to sell a car to anyone" my husband asked on what grounds did they not want to sell it to us - Richard said "the price was advertised incorrectly". We will be taking legal action as well as filing complaints with the FTC, TxDMV and the Better Business Bureau for starters. STAY AWAY FROM THIS BAIT-AND-SWITCH DEALERSHIP! Don't count on advertised prices! read more

I will not be returning here. After buying three vehicles, I am livid with the lack of communication, and the dishonesty that comes out of this dealership. In July, one of the sales associates, Ryke, who is no longer there, contacted me in regard to trading in my truck, and we decided to do so. Upon deciding to proceed with the purchase, I inquired with Kha the business manager, who is also no longer there, about Ram Care with the free oil changes and tire rotations and I was told yes, they are included and that it won't show up right away as there was an issue with the Ram Connect. After being given the run around for 4 months from Val Gutierrez, a customer coordinator, and Meera Mcewen, the finance director, I finally spoke with Mike Abed, the sales manager. He stated that apparently Ram Care was never available, and I was given misinformation, and the fact that it was verbally agreed upon, and Meera stated in writing that she would issue it, they can not do so. If Kha was still employed, he could possibly honor the verbal agreement, but now it's he said she said. I was told by another staff member, that if I did my research, I would have known that. The amount of swindling that this dealership does is ridiculous. Don't waste your time if you want to get screwed over. If you do choose the purchase from this dealership, make sure you get every little thing in writing as they will try to swindle their way out of it. read more

This dealership runs a classic bait-and-switch operation. I was seriously considering a Bronco Sport they had listed for just under $22k. At that price, I was ready to move forward. They walked me through the financing process, got my approval lined up, and then--surprise--sprung a final price north of $28k. Why? Because of all the so-called "improvements" they'd made to the vehicle. None of which were disclosed up front. Zero transparency. Zero integrity. This is exactly the kind of dealership that gives the industry a bad name. Do yourself a favor: steer clear. Far, far clear. read more

Absolutely dishonest and predatory business practices. I came in expecting to pay the price listed online, only to be told there would be an additional $5,000 mandatory made up warranty added to the cost--something that was never disclosed anywhere in the listing. When I questioned this, their sales guy said, "You'll never get a car for what it's listed online." they openly admit their advertised prices are a lie. Classic bait-and-switch. This isn't just shady; it's a flat-out scam. The sales team was condescending, and only interested in tricking people into overpaying. I walked out, and I strongly recommend others do the same. If you're considering this dealership, save yourself the time, stress, and money go elsewhere. Scum read more

Dishonest that is the best way to describe them. They advertise one price and then jack it up. Be careful read the fine print, ask question because they will add charges left and right. In short DO NOT BUY FROM THESE DEALERSHIP!!! read more

I recently purchased a vehicle here, and was guided by Lyon. As a sales associate, he was fantastic. Smart, attentive, kind, and patient. I've bought a lot of cars in my life, and this was - by far - my best experience. I highly recommend Lyon and the rest of the staff here. read more

Had me drive 45 miles for a vehicle that was not on the lot. Vehicle was in service area two lots away. Vehicle was not ready to be seen. Wasted two hours of my time. Thanks service manager for wasting my time. read more

Worst experience ever at a car dealership. I am 69, so I have been through a lot of car transactions. First they list a price online that is not correct. They bring you a piece of paper that says this is the final price. OK I am thinking tax, title, etc - that's about right. No, later I find out it is refurbishment fees they add on top of the online price. They push all these warranties which I consistently said no. High pressure applied, and we were there for hours. Got there at 9 and by 2, we were exhausted and starving. I have to admit I did not pay enough attention. When I got home, I saw they added a $6000 warranty. I was able to contact the warranty company, cancel and get most of it applied back on the loan. Called management to complain, left messages never got called back. I will never purchase from them, and let everyone I know how dishonest they are. Huffines forever, they are honest! read more

Ok, 3rd review for these guys. I've upgraded to a 4 purely due to their customer service. As I've previously stated started out pushy, I'm a lets get going and get it done type person, so didn't want to spend a lot of time purchasing a vehicle. Anyway, 3rd experience with this due to hail repair they performed on our truck. After initially told they were not going to repair the truck bed cover and contacting them first, rather than getting upset or going at this from a legal standpoint, they replaced the cover and had the truck ready for us today. If you end up getting mad at the situation or being a Karen/Carl, then you may not get far. A simple email explaining our request and a quick response back from them was all it took. Trey, our salesman, did a fine job assisting us on this issue. I appreciate customer service a great deal. We are very happy with our truck, named Ron Burgandy. read more

Shottenkirk Chrysler Dodge Jeep Ram Prosper - Car Dealers Near Me - Prosper, Texas

dishonest sales tactics, terrible customer service, and overall awful experience. I've spent too much time already on this dealership to waste anymore time with a long review... just don't go here, you'll regret it if you do read more

Bough my our 3rd vehicle from this dealership today. They have been a mixture of new and pre-owned. Today we bought pre-owned and Mr. St Louis helped us. He was FANTASTIC!! We knew we wanted a jeep wrangler for our daughter. He showed us cars with our described features and also recommended another one that had what we wanted plus a button to open the top of the jeep. You can tell he's a proud dad and knew this would work well for our daughter. I can't thank him enough for this- that was the perfect jeep for us! We have also had the pleasure of working with Li in financing there for all 3 vehicles. She always remembers us and helps us quickly and effectively. This is one of the best dealers we've used. You won't be disappointed. read more

Just some feedback. This dealership was One of those visits where you feel like you wasted time coming out to visit. Leaves an icky feeling after you're done talking to them. Price inflated with "add-ons" neither mentioned online or in person until you talk prices. In this case they wanted to add $1600 for new tires they put on and brake fixes. I mean if it's part of the cost then add it to the price before people come out is all I ask. Then they seem like they are heroes when they say they will go ahead and give that internet price to me since I walked away after they inflated the price. To be fair, Nadee was nice enough salesman and Beijan in finance kind enough to call me and discuss over the phone after I left so I'm sure there's other positives. And at least the car they posted was actually there. But the icky feeling hasn't gone away since I left. read more

This is the second time we've brought our car in for work in the past couple years and both times have been exceptionally horrible experiences. We took our car in on December 10th and was told we would have to leave our car there, it is January 6th and when we reached out today we were told "I am off on Mondays". This is our only vehicle and we have a large family. We were told they couldn't get to it, we were told the warranty company was not getting back to approve the work, we were told they didn't have parts, it just goes on and on with no end in sight. read more

Found the perfect 1st car for my son, process was simple and easy. Didn't waist time finance got me in and out really fast. read more

Shottenkirk Chrysler Dodge Jeep Ram Prosper - Prosper CDJR - Car Dealers Near Me - Prosper, Texas

Do not go to this dealership they are so unorganized we still used an apartment. Could not find keys to cars went to the new side did not say one word to us stay away. read more

Great Service department that treated me like family! Was able to get me in quickly when other dealerships told me weeks.

Great vehicles, welcoming people. Prosper CDJR is the go to place in town for cars and service. read more

Shottenkirk Chrysler Dodge Jeep Ram Prosper - Jeep Grand Cherokee - Car Dealers Near Me - Prosper, Texas

Purchased key fob online, not from Shottenkirk. Called them, and lady said, come right on down, we'll fix you up. drove right over. Same lady I spoke with on phone met me inside service center. Handed her the key fobs, and she told me it would take an hour. All cool. 10 minutes later, she calls me over in order to determine where I'd purchased it. while we are talking, short-bearded man appears and announces they no longer program key fobs not purchased there, I had to buy one from them. What's up with that? Sure, the company can decide to do that, but it felt so scammy, especially given the fine level of service the lady was showing. read more

Earlier this month, I visited with this dealership multiple times over four days, exchanging calls and texts to negotiate the price of a new car. From the start, I made it clear that I wanted an "All In" or "Out the Door" price--meaning the total cost with no hidden fees. I repeated this many times during our discussions. We agreed on a final price, and the dealership ran a hard credit check. Then, suddenly, at the next step they added $6,000 to the price. Despite speaking with several people, the dealership refused to honor the price their employees had agreed upon, offering only a $500 discount on the new price for the confusion. Even though I confirmed the total cost multiple times, I was out of luck and they promised better training for their staff that misunderstood what "All In" price meant but that doesn't help me. Although employees were generally friendly, this experience wasted my time, negatively impacted my credit, left me without the car and made me question their honesty. If they don't honor their word before a sale, what can a buyer expect after purchasing a car? read more

If you're going to purchase a vehicle I highly recommend this location! The customer service is excellent and everyone is very helpful! 10/10 Recommend! read more

SALES Department - Aaron was behind fantastic, patient and thorough. Excellent buying experience. Service- I brought back the Wagoneer we purchased here. The vehicle was serviced in a timely manner, and was given back to me washed and cleaned. Outstanding service. read more

Sales Only Review: We worked with Clinton R. and had a great experience. He was patient, honest, and made us feel really comfortable throughout the process. We went in with a few vehicles in mind, but he actually suggested we alter our plans slightly, which totally worked out. He brought out a few cars for us to consider and was happy to let us test drive each one, which was really helpful. We did go back and forth a bit on price, but Clinton didn't hesitate to negotiate on our behalf. We had a budget in mind, he was respectful of that and worked without judgement to help us secure a deal we were comfortable signing. Dave T. in finance was great, as well! He was super personable and patient, answering all questions along the way. Only snag: We found a detail in error on our paperwork when we got home. Just be sure to get that final price sheet in your settled offer if you're negotiating. You want to see those terms in black and white, printed from their system, before signing. (This was a bummer but not significant enough to deduct a star in our rating. In the end, we signed the paperwork and have now learned we just need to be more diligent on our part next time.) On another note, this dealership is huge. They've got a wide inventory and a ton of sales folks. This could be overwhelming if you're coming in without a clear idea of what you're looking for. Super clean inside, complimentary water, drinks, and tea/coffee were appreciated. Overall, our experience was positive and we're happy with our car! We'll be back to work with Clinton and Dave in the future! :) read more

This review is based on the service dept. horrible experience first they can't figure out what is wrong with a DRL that was not turning on and then they wanted to charge me over $400 to do a more extensive diagnostics. When I refused the more extensive diagnostics they wanted to charge me $220 for the diagnostics that didn't find out the issue. These people are crazy never going to them again. Go to the McKinney service center they actually care about their customers. read more

This dealership is great! Everyone is so kind and accommodating. Will was fantastic and helped me find a great car. Highly recommend!

Worse car buying experience ever! Filled out an online information form knowing I would receive a call. I received a call and then a text from Daniel the Internet Manager. Was driving from almost a hour away so I didn't want to wait around on someone when I got there. Received several calls and Text. Let them know what vehicle I wanted to drive. He said he would have a sales specialist waiting on me. What a joke! We got a young person that was probably their first car sells. Did not even know the selling process. Didn't have the keys to the vehicle I wanted to test drive but had keys to another vehicle I wanted to see. So we went on a test drive. Wouldn't allow me to look over that vehicle while she got me the one I really want to see. Then we go inside for her to get the keys. She goes over while we wait. We see her eating her dinner while we waited. Then she walks over and tells they are having trouble with their key machine and it will be a while so we would just have to wait. I said no we don't, and we just left. She told me we needed to speak to the manager. Not worth the time spent. Save the hassle and go somewhere that have competent employees that know how to sale a vehicle and can get to the keys. read more

Terrible buying experience. Their no haggle prices are ridiculous . We will never ever buy another car or truck from them again. read more

They will not quit spamming my email. I have requested yet again for this dishonest business to stop. On 2 separate occasions, they claimed to have done service to my old jeep but I proved that they were lying. The are charging JEEP for services they do not actually do. Each time I busted them and made them do the work they claimed to have done but didn't read more

Do not recommend!! Purchased a used vehicle, 4 days later A/C unit stopped working. Upon communicating with the dealership, they will not honor in doing the right thing fixing the mechanical issue. Deplorable behavior and customer service. read more

If ZERO STARS was an option... These people are straight SWINDLERS! They will do anything to make a sale! They sold us a LEMON and are dragging their feet coming to a solution. We had the car for one week! One week! It's been sitting in their shop for a month. They can't come up with a reasonable solution and claim the car hit the lot before it was ever even inspected!!! How does that happen??? DO NOT buy from them. Prior reviews all over show this is a common game for them. read more

This dealership is an unorganized and negligent entity who does not care about its customers. I've had multiple issues that have gone on for months after purchasing this vehicle. Upon my purchase, I had a pushy sales manager who stressed that their $1,500 "reconditioning fee" guarantees that the dealership provide a multi-point inspection to ensure the vehicle I purchased has been properly repurposed for sale. This reconditioning fee that they insist they tack onto the sale was incomplete at best. Two days after I had the car, the brake fluid flush maintenance came on and said it hadn't been done six months prior to my purchase. Two weeks later, an oil change light came on, stating the oil already needed to be changed. In order to fix these issues, I had to go to the dealership two extra times to resolve. They were unable to clear the service lights on my car after they processed the work, thus the car didn't recognize the work was done. The service manager suggested I take it to the manufacturer to clear the service lights (a third trip). On top of that I never received a service record for both visits. Upon taking my car to the manufacturer, they cleared the service lights and inspected the vehicle further. They stated that two brake pads on the car were also needing to be replaced. I called back this dealership and spoke to the sales manager, He refused to replace the pads, stating this is standard practice for the dealership to do a bare minimum pass of parts for state inspection. Over the past two years, I have purchased cars from Acura, Toyota, and Carmax. I've never had to pay a reconditioning fee to purchase a vehicle. I have also never had the service issues like I've had with Shottenkirk. My advice - do not settle to pay the reconditioning fee. My experience with them shows this is shoddy work at best by a dealership whose primary goal is to maximize its profits and forgo a good customer experience. read more