While I can't speak about the Prosper branch specifically, Chase bank customer service has a whole…read moreis non existent. Ordered a product from a merchant last June. I completed a very specific order form with signed dimensioned shop drawings. Product was delivered in October and was made with different dimensions making it impossible to install. I offered manufacturer the cheapest, easiest solution to fix it and when they didn't deliver filed a complaint, including full documentation with Chase. They refunded my money, but now are giving it back to manufacturer, since they were told product was delivered. They completely ignored all of my documentation and no one bothered to call me. Long story short bogus company has my almost $1200 and I have nothing that I can use in return. Bravo chase, hiring offshore customer service employees that have no idea or concern for what customer service entails.

came to open a checking account for my daughter. we were called into a banker's office and 5…read moremimutes into the process we were asked to leave because she had an appointment in 5 minutes. oh another bank will help you in about 10 minutes. The worst part is there is another banker walking around greeting people instead of helping us. she actually helped another person who came in after us! seriously chase!!

The customer service leaves much to be desired. Made an appointment waited 30 minutes on the…read morecustomer service person who would not come out of the back until we had filled out all the information online on my phone with horrible internet service inside the bank. Then I could not understand anything she said nor could she understand me. Got absolutely nothing accomplished except waisted 45 minutes of my life to have her ask if I wanted to make another appointment. Absolutely not! Had I wanted to do all of that on my phone I would not have made an appointment in the first place.

Love this branch! I've had nothing but exceptional experiences at this bank. Every single employee…read moreI've interacted with has been friendly, professional, and genuinely eager to help. From the moment I walk in, I'm greeted with a smile and treated like a valued customer, not just an account number. A special shout-out to Shelbi, who has a way of brightening my day every time I visit. Her kindness, patience, and cheerful personality make banking something I actually look forward to. She goes above and beyond to make sure everything is handled smoothly, and she never fails to make me smile. Janine

Well that comment from 5 years ago didn't age well lol…read more Love this bank and the folks in there are very nice, personable and it's a breath of fresh air unlike stuffy name brand banks. Thank you all for always making me feel welcome and part of the family.

Not one staff member wears a mask at this branch and they haven't for months. Thank god I am fully…read morevaccinated. I still wear a mask for their safety because I'm not a selfish jerk. I wish they cared about their customers' safety. I would also like to note that the manager of this branch is also our town's mayor. Something to keep in mind for the next election cycle.

This is the single worst group of people at any bank i have ever dealt with. So much for…read more"relationship banking". They are rude, unorganized, and unaware. The Bank President does not care about his customers and hides behind a veil of rules that they fail to disclose to their customers. I can write this review all impartiality because I'm not even a customer. I am a contractor who has had the unfortunate opportunity, on more than one occasion, to watch them fumble through processes, make up procedures as they go, and put their customers in terribly unfortunate financial circumstances. The bank Manager, Larry, is as nice as he can be, but is clueless as to what goes on inside his own branch. They dont follow up or return calls, dont know their own systems, and fail to communicate what little procedures and rules they do have. I am a General Contractor in business to help people build their dreams. I have watched the team at Prosper Bank frustrate the joy out of what should be a happy, fullfilling experience

We love this bank in Prosper, Texas!! Very kind and helpful people! We've banked with them for…read moremany years and wouldn't bank anywhere else. We left a big bank for a more personal experience and we're so thankful we did!! : )

I had my account with First United for less than a year. They opened the account wrong so I had to…read morejump through hoops to get that corrected. Providing all the same documentation and completing the forms again just like when I opened the account. Now, months later they are wanting paperwork resigned because compliance demands it. If you want a competent bank that gets paperwork right then don't bank here.

My experience was great, up until I spoke to this Rude lady named Stephanie Shaw. Rude, arrogant,…read morethink she knows everything, would barely let me even talk. This company would THRIVE without her. I would give this place a 5 star rating but unfortunately she still works there.

I had never heard of this bank until a friend of mine recommended it to me. I must admit it was a…read moregreat choice. The service that personal banker Julie provided me at the Pilot Point branch was A++.

I went into Chase bank this morning with my husband to discuss an alarming situation of money being…read moretaken out of my account without my consent. I was told by Chase customer service to go into my local branch and they would provide DOCUMENTATION as to why funds were taken out of my account with out my consent. Upon speaking with Danny Figuera, all he could provide me with was a phone number of someone to contact in regards to the matter of MY funds being taken out of MY bank account. My husband kindly asked to speak to a manager in order to provide an explanation as to WHY NO documentation could be provided to me, the bank account holder. KEVIN P. HUST is the branch manager that came in and explained to my husband and myself that there was NO WAY of the CHASE branch to provide ANY documents as to WHY money was taken out of my account. My husband then asked if there was a policy IN WRITING that we could look at to explain this circumstance, KEVIN P. HUST response was a very ARROGANT No. My husband then pulled out his phone to record KEVIN P. HUST so we could have our own RECORD of this alarming dialogue from a large bank entity. Upon my husband pulling out his phone to cordially record the dialogue, KEVIN P. HUST said that CAMERAS were NOT ALLOWED. We asked to see where in writing around the branch did it say that NO CAMERAS were allowed, again, KEVIN P. HUST could not provide an answer, or policy, stating no cameras are allowed. KEVIN P. HUST then called the police on us due to our camera trying to record the fabrications coming out of KEVIN P. HUST MOUTH. NO documents were ever provided to us, and NO POLICY AT CHASE STATES NO CAMERAS. This is the WORST "customer service" I have ever received at a CHASE bank. KEVIN P. HUST has lied just to think that I would accept his answer with our providing any documentation. KEVIN P. HUST has no idea what Customer Service is and never apologized for his TERRIBLE service and lies. Be very wary that people like KEVIN P. HUST has the 'power' to manage a bank branch that you trust with your money. ABSOLUTELY DISGRACEFUL!

Great customer service when I walked in the door. Came here to find out the currency exchange rate.read more

This well Fargo is full of it my daughters who had a 4:00 appointment went to this location 9021 W…read moreUniversity Dr McKinney, TX 75071 United State. we waited 15 to 20 minutes not a problem another lady who did not have an appointment was sitting there Jerry one of the branch bankers asked who was next idk what they told him at the desk but I their mother stood up and said my daughters was next. Jerry went back to his desk proceed to straighten his desk came back over to where we all were sitting and proceeded to talk to the lady who was white to help her. The lady also said no they were here 1st Jerry continued trying to help the lady instead of coming to us. we finally get to his desk Jerry who I feel played as if he didn't know his job kept asking questions that didn't make no sense my daughters had accts with them before one was just trying reopenMing and my daughter other wanted a replacement debit card. he bs us so long I finally said stop we are done and we left. To me Jerry showed signs of being prejudice he didn't know the difference between a driver license to ID Jerry who seem to been in this career choice seem like he should be able to do his job never again Worst experiences ever. They deserve no stars.

Location is RACIST !! I received a Visa card from TitleMax and went to Wellsfargo to withdraw the…read morefunds but the bank teller who was a rude white woman refused to even take my ID but instead told me I couldn't withdraw funds bc my name wasn't on the card ! The card is a temporary VISA CARD given same day by TitleMax and she discriminated against me without even offering assistance but brushed me off as if I was a thief of a stole card!

I had an excellent experience with Texans Credit Union, and Tyson went above and beyond to help me…read more He was knowledgeable, patient, and took the time to answer all of my questions without ever making me feel rushed. The entire process was smooth and stress-free because of his professionalism and outstanding customer service.

Colby did a fantastic job working with us to get a car loan. We were on a deadline, as we were…read morebuying out of state and had less than a week to get it confirmed. Colby worked diligently with us to ensure the smoothest process, he was quick to sort out any problems, and checked in with us to see that everything went well afterwards. He's a very kind and an intelligent man and we highly recommend him!