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    InTouch Credit Union

    5.0 (1 review)

    Services - InTouch Credit Union

    Auto loan

    Business banking

    Business loan

    4 More Services

    Business merchant services

    Mortgage services

    Personal banking

    Personal loan

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    3 years ago

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    Gloria S.

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    Chase Bank

    Chase Bank

    (11 reviews)

    I went into Chase bank this morning with my husband to discuss an alarming situation of money being…read moretaken out of my account without my consent. I was told by Chase customer service to go into my local branch and they would provide DOCUMENTATION as to why funds were taken out of my account with out my consent. Upon speaking with Danny Figuera, all he could provide me with was a phone number of someone to contact in regards to the matter of MY funds being taken out of MY bank account. My husband kindly asked to speak to a manager in order to provide an explanation as to WHY NO documentation could be provided to me, the bank account holder. KEVIN P. HUST is the branch manager that came in and explained to my husband and myself that there was NO WAY of the CHASE branch to provide ANY documents as to WHY money was taken out of my account. My husband then asked if there was a policy IN WRITING that we could look at to explain this circumstance, KEVIN P. HUST response was a very ARROGANT No. My husband then pulled out his phone to record KEVIN P. HUST so we could have our own RECORD of this alarming dialogue from a large bank entity. Upon my husband pulling out his phone to cordially record the dialogue, KEVIN P. HUST said that CAMERAS were NOT ALLOWED. We asked to see where in writing around the branch did it say that NO CAMERAS were allowed, again, KEVIN P. HUST could not provide an answer, or policy, stating no cameras are allowed. KEVIN P. HUST then called the police on us due to our camera trying to record the fabrications coming out of KEVIN P. HUST MOUTH. NO documents were ever provided to us, and NO POLICY AT CHASE STATES NO CAMERAS. This is the WORST "customer service" I have ever received at a CHASE bank. KEVIN P. HUST has lied just to think that I would accept his answer with our providing any documentation. KEVIN P. HUST has no idea what Customer Service is and never apologized for his TERRIBLE service and lies. Be very wary that people like KEVIN P. HUST has the 'power' to manage a bank branch that you trust with your money. ABSOLUTELY DISGRACEFUL!

    Great customer service when I walked in the door. Came here to find out the currency exchange rate.read more

    Wells Fargo Bank

    Wells Fargo Bank

    (4 reviews)

    This well Fargo is full of it my daughters who had a 4:00 appointment went to this location 9021 W…read moreUniversity Dr McKinney, TX 75071 United State. we waited 15 to 20 minutes not a problem another lady who did not have an appointment was sitting there Jerry one of the branch bankers asked who was next idk what they told him at the desk but I their mother stood up and said my daughters was next. Jerry went back to his desk proceed to straighten his desk came back over to where we all were sitting and proceeded to talk to the lady who was white to help her. The lady also said no they were here 1st Jerry continued trying to help the lady instead of coming to us. we finally get to his desk Jerry who I feel played as if he didn't know his job kept asking questions that didn't make no sense my daughters had accts with them before one was just trying reopenMing and my daughter other wanted a replacement debit card. he bs us so long I finally said stop we are done and we left. To me Jerry showed signs of being prejudice he didn't know the difference between a driver license to ID Jerry who seem to been in this career choice seem like he should be able to do his job never again Worst experiences ever. They deserve no stars.

    Location is RACIST !! I received a Visa card from TitleMax and went to Wellsfargo to withdraw the…read morefunds but the bank teller who was a rude white woman refused to even take my ID but instead told me I couldn't withdraw funds bc my name wasn't on the card ! The card is a temporary VISA CARD given same day by TitleMax and she discriminated against me without even offering assistance but brushed me off as if I was a thief of a stole card!

    InTouch Credit Union - banks - Updated May 2026

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