Had a great first experience here at TitleMax Frisco! Miss Rose Bocel helped me out with a loan for…read morean emergency that came up. She was very thorough and helpful the whole process! I was in and out in no time. She was truly lovely to work with. I saw them interact with other customers, and the whole staff was patient and gave great customer service! So glad to have picked them over others!

Fast service and very friendly staff. Thanks Kelly! I've been here a few times and they are…read moreconstantly knocking it out the park

Very helpful! Great overall experience! Would definitely recommend! See Jamieosegueraread more

Laura helped me out with a title loan. She was very knowledgeable , professional and helpful. I…read morewould recommend coming here

I am very disappointed with the service I did not receive at this location. I went into the…read morelocation on Monday - Aug 3 to see about refinancing my car loan. I was told that it could not be done at the local bank but needed to contact the auto refinance dept. I tried 8 times to get the contact link to work. Keep saying email in use. I have never banked with Chase. So, I finally got thru to a live person who tried to help, but ended up referring me back to the local bank. I made an appt and went there this morning to hear from the banker that they could not help me that I needed to use the link. Vicious circle. The banker and the link representative kept putting it off on the either party.

don't schedule an appointment here. they will give it to someone else - had an appointment at 3…read more got a call at 2:45 but could not answer at the time. called back 10 minutes later and arrived at the location at 3:05 to her saying we were 10 minutes late and had given the appointment to someone else.

Fast service with friendly faces. Tellers are quick, and they take good care of you. Accurate info…read moreis given and helpful attitudes prevail. Always quiet and comfortable in here.

I would give this bank 0 stars if I could. Today I was standing in line for 40 minutes... I had…read moreonly one person in front of me, but that teller... It was unbelievable.. it was just a one teller and looked like she was confused, she was probably the new one. I had to go, I didn't have much more time..

Unacceptable Negligence - Frost Bank Cost Us Money and Refuses Accountability…read more Our experience with Frost Bank has been nothing short of unacceptable and has permanently destroyed our trust in this institution. Frost Bank holds our HELOC for our pool. During a refinance of our primary mortgage, we required a standard subordination agreement from Frost Bank so we could proceed and roll our property taxes into the refinance. This is a routine request that competent lenders handle every day. Frost Bank, however, turned it into a drawn-out failure. Despite being notified well in advance and given clear deadlines, Frost Bank repeatedly delayed and stalled the subordination agreement with no urgency, no clear communication, and no accountability. Their internal inefficiency directly pushed our refinance past the property tax due date, something we explicitly warned them would happen if delays continued. As a direct result of Frost Bank's inaction: * We were prevented from rolling our property taxes into the refinance * We were forced past the tax deadline * We incurred interest and additional costs that were 100% avoidable * We experienced unnecessary stress and disruption during a major financial transaction This was not a paperwork issue, and it was not caused by us or our lender. We were proactive, responsive, and organized throughout the entire process. The delays were entirely on Frost Bank. At no point did anyone take ownership of the problem or act with the urgency required when a customer is facing financial penalties. Because of Frost Bank's negligence, we are now formally seeking reimbursement for the interest and costs incurred as a direct result of their delays. These expenses exist solely because Frost Bank failed to execute a basic subordination request in a reasonable timeframe. We are also in the process of moving our HELOC away from Frost Bank and will never use Frost Bank again for any financial product. We will also strongly discourage others from doing so. A bank that cannot competently handle a subordination agreement should not be trusted with major financial decisions. Frost Bank's lack of accountability, inefficiency, and disregard for the financial consequences imposed on their customers is unacceptable. We expect Frost Bank to take responsibility, reimburse the costs they caused, and seriously reevaluate how they treat customers during time-sensitive transactions.

I moved here from California and needed to have something notarized. Customer service was…read moreoutstanding.

BOA sent me a check to use for a ZERO interest but with a rollover fee. I've been paying more than…read morethe minimum amount each month but I just realized this past month that this place is charging me over $23.00 last month for INTEREST. I never believed that Bank Of America would do this but they did. I called and couldn't reach a human. Over six calls and lots of time - finally I got a human after waiting over 20 minutes. This guy who was obstinate and very condescending kept telling me I was being charged for something else - I kept asking him what and he said he doesn't know. DO NOT USE BANK of AMERICA and never use their "DEALS".... I feel like they have literally stolen money from me.