I had a beautiful experience over here the staff very helpful. Katya was very patient, explained…read moreeverything to my understanding, very pleasant to work with.

Colby did a fantastic job working with us to get a car loan. We were on a deadline, as we were…read morebuying out of state and had less than a week to get it confirmed. Colby worked diligently with us to ensure the smoothest process, he was quick to sort out any problems, and checked in with us to see that everything went well afterwards. He's a very kind and an intelligent man and we highly recommend him!

I am writing to express my disappointment with the service I received when attempting to open a new…read moreaccount at your branch on Tuesday. Our intention was to open an account where I could deposit and withdraw money as needed, yet I was informed that my request could not be processed, which was quite confusing and frustrating. I understand that there may be policies in place regarding account management, but it was disappointing to be told that this type of account wasn't an option despite my intention to maintain activity with the account. My husband explained we were opening at this bank because we didn't want all our money in one bank. The lady was perturbed that we were gonna put money in and take it out the next week for investments. The money is actually coming from one bank to that bank. It's not like it's money laundering Welp you lost a new customer. Very rude. Go elsewhere where they want you!

Don't bother stopping by for a notary. Teresa is absolutely impossible to work with! When walking…read morein, the lobby was empty but we waited for her. Then she informed us the bank is particular on what they could notarize and apparently a form from a mortgage company with a notary area is too much for her. She is consistently unable to assist in any way. Super frustrating!!

Arrived at this location, spoke to the front door receptionist. I am a member at RBFCU stated that…read moreI needed to get documents notarized and she refused to notarize my documents when previously, I've gotten many documents notarized without any problem.

Their Choice Market Account changed - now they penalize you for having more money in your account…read more Time to find a new bank now. Will loose customers when you penalize them for saving with you. Not specific to this branch, it is the entire Credit Union. So not the branches fault, but the higher ups that decide to change account details

I moved here from California and needed to have something notarized. Customer service was…read moreoutstanding.

BOA sent me a check to use for a ZERO interest but with a rollover fee. I've been paying more than…read morethe minimum amount each month but I just realized this past month that this place is charging me over $23.00 last month for INTEREST. I never believed that Bank Of America would do this but they did. I called and couldn't reach a human. Over six calls and lots of time - finally I got a human after waiting over 20 minutes. This guy who was obstinate and very condescending kept telling me I was being charged for something else - I kept asking him what and he said he doesn't know. DO NOT USE BANK of AMERICA and never use their "DEALS".... I feel like they have literally stolen money from me.

don't schedule an appointment here. they will give it to someone else - had an appointment at 3…read more got a call at 2:45 but could not answer at the time. called back 10 minutes later and arrived at the location at 3:05 to her saying we were 10 minutes late and had given the appointment to someone else.

WORST BANK EVER! They closed my account on Sept 9th, with…read moreZERO communication about having done so. They FINALLY released a check to me for the balance of MY account on Sept 21st, which they mailed to an address in FL to a completely unrelated person. I live in TX. The assistant manager proceeded to tell me that she is "doing me a favor" by putting a stop payment on the check and would get me a new check in the next TWO days. Here we sit almost TWO WEEKS later and I still don't have my money. THEFT! DECEIT! COMPLETE LACK OF RESPECT! Do yourself a favor and find a different bank. ANY BANK!

Stopped by without an appointment and after waiting just a short time, Rasy was wonderful and…read moreanswered all our questions and in no time we had an account opened. She was personable and thorough in her dealings with us. She was detailed in her explanations and even took us over and walked us through the video teller process (this is new to us - hesitant at first but think it will be OK). Glad to find a friendly Credit Union close by with many great services.

From the owner: InTouch Credit Union is a not-for-profit community credit union with branches in three states:…read moreTexas, Nevada, and Michigan. While our charter was originally granted in 1974 to serve Electronic Data Systems (EDS) employees, ITCU now serves 92,602 members across the U.S. as well as more than 20 countries around the world, and encompasses assets of $1,001,383,232. Please review our eligibility requirements if you'd like to join our credit union and become a fellow, equal member-owner. Join today online, by mail, or in-person, and allow us to work for you and your financial well-being!

Tellers used to be smiley and helpful,,,,, This Little Elm…read morelocation hires none of those, but puts non- friendly, non helpful grumps behind the glass: SUAD had the sour puss face today, I cancelled my transaction and walked out I stop here infrequently - only if I have to hit Walmart, Lowe's,,, I have personal accounts, business accounts and joint accounts with my parents for the last 17 yrs, and I get "you can't do that" so many times at Little Elm,, I go to Gates of Prosper location and I am welcomed with a friendly hello, I ask for assistance and they get my transactions done, even for multi party transactions and they set up a branch appointment across the country for my sister, I use 10+ other WF locations from Denton sites, Lewisville, Flower Mound, Plano, Frisco, McKinney and others with success,,, ILittle Elm is the worst branch in north DFW

I would give this bank zero stars if I could. Absolutely no customer service. We have been…read morecustomers for over 55 years and needed to add a user to our account and was told that no one had time to take care of us, despite the fact that there were numerous people in the area that could help, no one offered to schedule an appointment for us. They just told us good luck. You can go online and schedule an appointment. The lady was rude. This seems to be the issue with all corporate banks these days. Customer service has gone. Time to move to a small local bank .

Wonderful bank I left Wells Fargo and came here no regrets. Plus they are everywhere and one is 2…read moremins from my home

I'm a fan of the Private Client Banker Kirsten. She saved the day!!!…read more It is necessary to create a specialized account at Chase which involves legal documents, notarizations, etc. It is NOT an easy or simple thing. Of course to make things more intense, time is short. #1 Called Chase Customer Service re: the process and was directed to speak with the Branch. #2 Called the Branch FOUR times - NO ANSWER. No messaging enabled, just a recording. :^( #3 Called Customer Service about this and THEY couldn't get through to the Branch! Poor service from branch mgr. & teller on duty unfortunately. Loooooooong story shortened....customer service calls....branch calls...etc. I re-enter the bldg. and meet Kirsten who is wonderful, knowledgeable, and warm. She understood exactly what I needed and began the process for me. I have complete confidence in her and am just so grateful for the service she provided me.

I have held several accounts at this bank including a non profit account. It kills me to write this…read morereview because the staff at every branch I have visited are very helpful and friendly but a bank has to be more than nice. I recently had a fraudulent charge on my personal card over a weekend. Every number I called let me know they were open during regular business hours. I could have cancelled my card but Christmas is three days away and I need access by my account. I closely monitored my account until Monday and no further charges were made. When the bank finally opened I called and was told they would have to call me back because they didn't know what to do. Excuse me? I received a call was told I had to deactivate my card. Assuming I could run by the bank and grad a temp card I was informed I would have to wait 10 days. So that's 10 days at the holidays where I have no card. I can write a check but it's so unsettling that one, I received no fraud alert. Two, I had no recourse until Monday morning. Three, I had to dispute the charge instead of my bank reversing the charge. I've never disputed a charge but it sounds like I might just be out the money. Four, how can a bank in this day and age not have the most basic protections in place? No fraud alerts. No emergency phone numbers. Can't even give you a temp card. Can't reverse charges! The charge on my card was small but what if my account had been wiped out. I would be in huge predicament and my bank would not have my back. During this same fraudulent activity, my husbands card from a different bank was also used. They stopped a second charge, notified him of fraud, reversed the charges AND he had a new card the very next morning (a Saturday)! I had delusions that using a small bank was good for me, my town and just the right thing to do. None of that matters if my money is at risk and a small bank is incapable of protecting it. I hate it to do it but I have no choice but to move my accounts.