I have been a very satisfied customer for over two years now with the Frisco, TX. location. I…read moredefinitely want to give a big shoutout to Amanda and Tyson! These two individuals are absolutely outstanding with their professionalism, knowledge, customer support and exceptional customer service! Not only does Amanda and Tyson deserve praise, but, they both deserve a big fat raise! Keep up the excellent service Amanda and Tyson! Thanks again for everything! John D. Nelson

I had an excellent experience with Texans Credit Union, and Tyson went above and beyond to help me…read more He was knowledgeable, patient, and took the time to answer all of my questions without ever making me feel rushed. The entire process was smooth and stress-free because of his professionalism and outstanding customer service.

Arrived at this location, spoke to the front door receptionist. I am a member at RBFCU stated that…read moreI needed to get documents notarized and she refused to notarize my documents when previously, I've gotten many documents notarized without any problem.

Their Choice Market Account changed - now they penalize you for having more money in your account…read more Time to find a new bank now. Will loose customers when you penalize them for saving with you. Not specific to this branch, it is the entire Credit Union. So not the branches fault, but the higher ups that decide to change account details

I hate this location. The ATM is always broken, and they need more than one drive up ATM. If you…read moreneed a teller, plan on being there for a while. They are always short staffed. The only positives are, staff is friendly, and it is close to my house.

I moved here from California and needed to have something notarized. Customer service was…read moreoutstanding.

I received excellent service on two separate dates recently in March 2020 from Joe A Bautista. He…read moredid an incredible fast analysis during this crazy COVID-19 time and I was in and out. Thank you Joe and thank you to your branch management. It seems your run that branch well. I also like the branch off Lebanon Rd because it is close to me. Your service Joe is very good because you always provide a summary of what was done. A record so I always know. Your process should be best practice for all others if not already. Thanks for being great! Paul

I am very disappointed with the service I did not receive at this location. I went into the…read morelocation on Monday - Aug 3 to see about refinancing my car loan. I was told that it could not be done at the local bank but needed to contact the auto refinance dept. I tried 8 times to get the contact link to work. Keep saying email in use. I have never banked with Chase. So, I finally got thru to a live person who tried to help, but ended up referring me back to the local bank. I made an appt and went there this morning to hear from the banker that they could not help me that I needed to use the link. Vicious circle. The banker and the link representative kept putting it off on the either party.

Stopped by without an appointment and after waiting just a short time, Rasy was wonderful and…read moreanswered all our questions and in no time we had an account opened. She was personable and thorough in her dealings with us. She was detailed in her explanations and even took us over and walked us through the video teller process (this is new to us - hesitant at first but think it will be OK). Glad to find a friendly Credit Union close by with many great services.

From the owner: InTouch Credit Union is a not-for-profit community credit union with branches in three states:…read moreTexas, Nevada, and Michigan. While our charter was originally granted in 1974 to serve Electronic Data Systems (EDS) employees, ITCU now serves 92,602 members across the U.S. as well as more than 20 countries around the world, and encompasses assets of $1,001,383,232. Please review our eligibility requirements if you'd like to join our credit union and become a fellow, equal member-owner. Join today online, by mail, or in-person, and allow us to work for you and your financial well-being!

I would give this bank 0 stars if I could. Today I was standing in line for 40 minutes... I had…read moreonly one person in front of me, but that teller... It was unbelievable.. it was just a one teller and looked like she was confused, she was probably the new one. I had to go, I didn't have much more time..

Tellers used to be smiley and helpful,,,,, This Little Elm…read morelocation hires none of those, but puts non- friendly, non helpful grumps behind the glass: SUAD had the sour puss face today, I cancelled my transaction and walked out I stop here infrequently - only if I have to hit Walmart, Lowe's,,, I have personal accounts, business accounts and joint accounts with my parents for the last 17 yrs, and I get "you can't do that" so many times at Little Elm,, I go to Gates of Prosper location and I am welcomed with a friendly hello, I ask for assistance and they get my transactions done, even for multi party transactions and they set up a branch appointment across the country for my sister, I use 10+ other WF locations from Denton sites, Lewisville, Flower Mound, Plano, Frisco, McKinney and others with success,,, ILittle Elm is the worst branch in north DFW

Wonderful bank I left Wells Fargo and came here no regrets. Plus they are everywhere and one is 2…read moremins from my home

I'm a fan of the Private Client Banker Kirsten. She saved the day!!!…read more It is necessary to create a specialized account at Chase which involves legal documents, notarizations, etc. It is NOT an easy or simple thing. Of course to make things more intense, time is short. #1 Called Chase Customer Service re: the process and was directed to speak with the Branch. #2 Called the Branch FOUR times - NO ANSWER. No messaging enabled, just a recording. :^( #3 Called Customer Service about this and THEY couldn't get through to the Branch! Poor service from branch mgr. & teller on duty unfortunately. Loooooooong story shortened....customer service calls....branch calls...etc. I re-enter the bldg. and meet Kirsten who is wonderful, knowledgeable, and warm. She understood exactly what I needed and began the process for me. I have complete confidence in her and am just so grateful for the service she provided me.

I have held several accounts at this bank including a non profit account. It kills me to write this…read morereview because the staff at every branch I have visited are very helpful and friendly but a bank has to be more than nice. I recently had a fraudulent charge on my personal card over a weekend. Every number I called let me know they were open during regular business hours. I could have cancelled my card but Christmas is three days away and I need access by my account. I closely monitored my account until Monday and no further charges were made. When the bank finally opened I called and was told they would have to call me back because they didn't know what to do. Excuse me? I received a call was told I had to deactivate my card. Assuming I could run by the bank and grad a temp card I was informed I would have to wait 10 days. So that's 10 days at the holidays where I have no card. I can write a check but it's so unsettling that one, I received no fraud alert. Two, I had no recourse until Monday morning. Three, I had to dispute the charge instead of my bank reversing the charge. I've never disputed a charge but it sounds like I might just be out the money. Four, how can a bank in this day and age not have the most basic protections in place? No fraud alerts. No emergency phone numbers. Can't even give you a temp card. Can't reverse charges! The charge on my card was small but what if my account had been wiped out. I would be in huge predicament and my bank would not have my back. During this same fraudulent activity, my husbands card from a different bank was also used. They stopped a second charge, notified him of fraud, reversed the charges AND he had a new card the very next morning (a Saturday)! I had delusions that using a small bank was good for me, my town and just the right thing to do. None of that matters if my money is at risk and a small bank is incapable of protecting it. I hate it to do it but I have no choice but to move my accounts.