Always a great experience, good food, service and atmosphere. The Narrows is best but the grille is awesome as well.

Meh. How do I put this without sounding like a hotel snob? I am absolutely not (lived on a budget my whole adult life that does NOT include regular excursions to $150 hotels), but everything seemed to me like they wanted you to think they are this luxury place, but nothing was actually luxury, or was extra $$. Veggies and dip upon arrival... from a pre-cut veggie bag, rooms with plush draperies and carpets and bedding.... that smelled like shampoo and were at least 15 years old, all kinds of outdoor water activities to be used.... for $35 an hour (the kyaks anyway). The pool was lovely and the staff were VERY helpful, but $21 for TWO cocktails? I expected that when living in New York, not vacationing in McCall, Idaho. read more

The Cove at Shore Lodge is an impressive spa experience. We have had the massage with Rebecca , I have the forest flora facial again tomorrow with her as well as a wax. May be our favorite massuese ever! Jennifer does an incredible rosemary mint pedicure and mani. Very sweet It is an entire experience with robe, slippers, steam room, showers and most of all the heated boulders surrounding the heated pools and lounge areas. Front desk staff at the spa is friendly and helpful. read more

No reservation, just walked in. And what we have found was the warmest welcome ever. The receptionist (Steve, a special thank you to you.) was not only checking availability but also showing us three different rooms we could choose from. While we were waiting for a final room service check we have got a glass wine which we could enjoy next to the lobby fire place. Excellent service by the spa staff too. What a relaxing cosy place. Not to mention the exceptional food and service in all Shore Lodge restaurants. Finally, the staff got to know that it was our wedding anniversary weekend and they have surprised it's with a bottle of Prosecco and chocolate strawberries. Thank you very much. You all made our stay very special. read more

Went there for breakfast lately. I ordered steak and eggs. It was like $15+- The brought me out a little meat ball. You could not possibly call it a a steak. I asked the waitress where the rest of steak was. She said "They always look a little small to me." I said well this is not a steak it is nothing but a small meat ball. Naturally, I will never go back there again. Tim read more

Our favorite place to stay in McCall. Clean top notch accommodations. Best place to stay year round. We enjoy meeting the various people here from all over when we go to Brundage. read more

Get a room on the lake side. It costs more than a Motel 6, and it is worth every penny.

Location and views are great. Restaurant and food are really good and the staff friendly. The walls are paper thin though and I have gotten zero sleep. You can hear your neighbors snoring...among other things. If lots of noise from neighbors doesn't bother you then this is your spot. I was trying to turn on the fan in my room to help drown out the noise but it's broken. I booked two nights but am going for a refund and early check out. Can't take another sleepless night. Very disappointed. read more

We planned a 3 day trip to McCall to view the ice sculptures scattered throughout the town. This is a magnificently beautiful place for those who have never been to McCall. However, it is a long way to travel if you are not from Idaho. We were not. After arriving, each night at the hotel became more of a nightmare. We left early. NEVER to return. The first night we were woken up at 12:30 by the room next door. They were drunk and loud. We called the front desk. They phoned the room. No one answered. The partying continued for another hour. The second night we were woken up by yet another group of partiers. This time there were drugs involved. We alerted the front desk. They CALLED the room. Guess what... no one answered. The police arrived an hour later. They spent the next 30 minutes demanding the guest "get on the floor and put their hands behind their back". The guest screamed back, "quite being so rough". We were told to stay inside our room. We did. Of course we couldn't sleep. The drug bust lasted 2 hours. We called the front desk the next morning and told them we were leaving. They apologized. Really? We were awake all night and that's all we get. They were sold out. So, I guess they didn't care. This is Idaho. It is not sophisticated. If you are looking for a beautiful place with a very low budget clientele, this is your spot. I would recommend Sun Valley. It's the same distance from Boise, and it has so much more to offer. Please stay away for McCall if you have children. I found it scary, unsafe and exhausting. read more

Oh my goodness! What a phenomenal spot!! The view is spectacular. With the lodge sitting right on the lake, the lake is backed by snow capped peaks and is stunningly beautiful. Our advise would be to familiarize yourself with all the complimentary amenities. The concierge told us about the hot tub, pool, s'mores on the beach and much more! There is also a movie theater with an evening film, popcorn included, and bikes to borrow for the short ride into town. Dinner in the dining room was sensational! Wade did an exceptional job for us, making the window table even more attractive. We will certainly be back! Whether it's for a summer swim in the pool and tennis on the court or to read a book by the fire, this is now a favorite place! Thanks Shore Lodge for a marvelous weekend away!!! read more

We love the lodge, but we booked in March told them we wanted a lake front room, we were bringing kayaks and wanted to keep them on the beach. We didn't use the right verbiage telling them we wanted a GROUND FLOOR room, even after explaining we wanted to walk out to use our boats. Since we didn't ask the CORRECT question or know their verbiage, "lake front, lake shore," we got here to find we had a 2nd floor room. Our bad AND THEIRS after we explained our boat plan. THEN, we went to concierge to reserve dinner and told her we wanted a window seat at 7 pm. When we got to the Narrows restaurant, Helen told us is first come, first serve for window seats. That there are young people that are working and might not know that rule. I said, this is your concierge! She told us there would be a window seat available. NOPE! So 2 issues, same trip! Moral of this story, OVER COMMUNICATE what you want, repeat and add to your requests until you know the person you ate talking to UNDERSTANDS YOUR REQUEST AND their job! read more

This review is for the cutwater restaurant on the lower level of the building. I have had a few meals at the cutwater and on the whole they have been ok, but not exceptional. This time however the meal I had was really disappointing. On the menu now is a cassoulet dish. My idea of a cassoulet is in line with the traditional french dish, a stew with delectable mix of pork, chicken, duck, cannellini beans, slow cooked with lots of flavor. This sadly was a small pork loin on top of some under cooked cannellini beans, sprinkled with some unknown cheese and a few honey glazed carrots. No pun intended and no offense Shore Lodge, but this is a crock! False advertising at best and a really, really poor quality dish. Please do it well or take it off the menu. read more

Beautiful, luxurious accommodations, and you can't beat the view of the lake. The beaches are really nice; you can walk on them barefoot. We went over to the state park one afternoon and once you navigate pine cones and needles and driftwood, sharp rocks await you your first steps in the water. And the waves were large. Not at Shore Lodge. Soft, ocean-like sand with gentle waves. Perfect for the little kids. I will never stray again! And there's a floating trampoline offshore that was a hit with the under-10 set. Lots of paddle boards and life vests to rent. Two minor issues: 1: no towels at the beach... had to walk down a bit and across pool area to grab, though twice the paddle board attendants did that for us until we learned, and 2: all the lounge chairs and umbrellas were "taken"... guests throw their towels on 'em then disappear leaving no chairs or shade for those of us actually on the beach. Only about 2 of the 3 dozen chairs were actually being used, though I realize that's mostly out of the hotel's control. The setting was so picturesque... interior too! I took pictures in our room for ideas that I'd like to try at home. I was unsettled a few times that somebody was coming in our room because when a neighboring door closed, ours would shift and it just perked your ears up late at night. All the doors in our room were also very squeaky... made it hard to sneak around sleeping kids late at night/early in the morning. Everybody's really friendly, but not always in the know. It was 2:45 (check in as 3) but they didn't know how long it would take, so they gave us pool access and would call us. We pulled out our swimsuits from the luggage, put the luggage in storage, valet'd the car, and was walking down the hall to the pool when we got the call that our room was ready. They braced us for a couple of hours and then it only took 15 min. They were unsure of shuttle options for an event we were attending, even though it was their shuttle. Concierge was in the know about the babysitting service, but when she was gone, the front desk was really unsure how to guide. 3 times out of 4 our car was out front when we called ahead for valet, but the 4th, neither valet knew if somebody was getting it so we had a long wait, which was painful for the over-tired kiddos after an amazing weekend. The spa was the best part. Total heaven for this mom. You get access to the Cove all day and the immersion pools are worth the return if time permits. One's indoor; one's outdoor, next to a fire pit and a little water fall. Sauna in locker room and lounge chairs in pool area with drinks and snacks. I got the big game massage and Chasson (sp?) was one of the best masseuses I've ever enjoyed. Money well spent! I feel spoiled... my first hotel experience in McCall and I don't think I'm willing to try another... this was just spectacular on many levels. read more

I've never had a better room (for the$), a better view, or better all around service. Shore Lodge does a brilliant job and their staff are fantastic. read more

Spent a week here in the summer on a family vacation with wife and kids and extended family as well. All around a great experience. It's really a top notch 5 star resort. The hotel itself is beautiful right on the lake. Rooms were very nice. The food and service in the restaurants (3) was outstanding. And the dining options vary from lakeside, casual to more upscale. But the best part of the hotel/resort is the staff. First, there are a lot of them (high ratio of staff to guests) and they are genuinely nice and caring people. There is tons to do at the resort and throughout McCall year round for all age levels. Our group ranged from 4 year old kids, to teenagers and collage age, as well as elderly people....everyone had a great time. Tip: spend a little extra and get a lake view suite. read more

A beautiful resort with wood log decor and lots of local history. Located on the southwest shore of Payette Lake. This long standing lakeside resort went private and upscale during the real estate boom. Post boom, it's now reopened to the public under new ownership. Pricing seems a bit more accessible to all. Happily the resort is thriving. Try the trout omelet during their lakeside Sunday brunch (call for brunch reservations there was a 1 hour wait for tables this summer.) read more

We always stop, and always enjoy. Tom is a great bartender. We had to go to lower bar because of renovations, not good. Started out well, they got a table near windows, took our drink order, we got it and that was it. We could have been back in Saudi sitting on a sand dune waiting for a camel driver. read more

If Shore Lodge chefs were going for "not totally disgusting" they succeeded; however, if the chefs thought you didn't notice the food was hardly edible, they failed. read more

Unfortunately the day we booked 6 spa appointments they had one employee call in sick. They had to cancel 2 out of 6 appointments. We had booked 1 scrub and 5 massages. We ended up getting 1 scrub, 1 facial and 2 massages. No one communicated this to us until we were walking back to the massage rooms. We had been there for 3 hours soaking in the tubs and ordering lunch and no one ever came by to let us know of the changes. They made their problem seem like our problem. Very disappointed in the service. My 60 minute appointment was less than 50 minutes. read more

Great lunch on the water with friends. Tasty fish tacos (order them beer battered and deep fried!), and a something-and-corn chowder than was OUTSTANDING. Still can't believe we all ate the whole thing ... But it was just soo good! Service could have been a little better, and the umbrellas a little larger (wear your sunscreen!). Otherwise, perfect. read more

Great lunch on the patio - literally two feet from the lake!

Outstanding in every way! Easy check in with offer of a glass of wine and appetizer. Hospitable and efficient staff. Beautiful lakeside suite, great amenities, very clean and well appointed. Wouldn't make any changes. In fact, we ended up staying an extra day we were loving it so much. Didn't want to leave that incredible view. Thank you Shore Lodge. We will be back! read more

We have been to Shore Lodge two years in a row now as an end of summer celebration in mid August. Our experience both years has been hit and miss. The one constant has been very poor service. For what you pay for accommodations, I'd expect much better. Last year, the food and the service at the Lake Grill was awful....food came cold and it took forever to get served and receive food and drink....even during slow times! Last year the poolside service for food and drink was exceptional. This year, the food quality at the Lake Grill was exceptional. However, the service was still very inconsistent. During all meals we ate there, it was not overly busy. The first afternoon, no one was assigned to serve us and we had to ask for someone to serve our table after waiting 20 minutes. Over the next several days we experienced much of the same pattern...staff seemed very confused, mismanaged, and not sure who was responsible for what seating areas. We had one great server named Mylee who was exceptional. Other times we experienced 20 to 30 minute delays to receive our beverage, lack of follow up from servers, drinks empty, etc. we were actually told by many of the servers and staff during our four day stay that the lodge was "short staffed" as it was the end of the season and they were winding down. Customer service tip...this is not my problem when I'm paying more than $400 a night to stay there. This year, the poolside service was basically non-existent and a total disaster....one example -ordered a beer and vodka tonic and 40 minutes later learned we'd been forgotten. Happened several times during our four day stay. The pool and hot tub this year was also very dirty and in need of serious cleaning and chemicals. The lake rental staff have always been wonderful. The views and location are stunning and the weekend nightly s'mores on the beach is a very nice touch. The rooms have always been clean and beautiful kept. Our main issue is the service...it must get to a gold standard level or we will not return and find another annual tradition, which would be a shame. But dropping over $2,000 for a four day stay, one should reasonably expect consistent customer service throughout the resort. One last comment...the resort beach is labeled as public access. While I'm certainly not an elitist snob, during the weekends, the traffic of public access guests was a revolving door...the beach here is very small so to have it jammed with members, plus lodge guests, PLUS Joe public makes for a serious zoo. There were not enough beach kayaks, beach chairs, towels, or even space for paying guests. I heard several other guests grumbling as we were all experiencing the same challenge...our experience dismissed greatly Saturday when so many non-lodge guests showed up to enjoy beach time. And, it made already very marginal meal and drink service even worse. We are considering our options for next year...we want to return, but are keeping our eyes open for other options. read more

My wife and I were unable to book a room at Shore Lodge so we stayed at a nearby hotel. We booked a 90 minute massage for each of us and showed up early to enjoy a light lunch. It was 4th of July weekend so the restaurant was busy. Being right on the lake there were lots of kids and bikinis. My wife was surprised that so few put on any coverup when dining. I guess that is the new norm. We had to wait for about 25 minutes to be seated so I ordered a couple drinks from the bar inside. Unfortunately, it took me the whole 25 min to get a beer and a glass of wine. Only one man ahead of me, but the bartender was making drinks for the whole restaurant too. He had an occasional helper, but he seemed to be learning. My fish & Chips were excellent and the Quinoa salad was the best my wife has ever tasted. The spa is very nice. Excellent massages for both of us. Interestingly, there were no seats to dress. We were provided a cup of water at the end of the massage, but there was no water anywhere in the spa to refill? Not in the locker room or around the pool. I was thirsty! I waitress did come in and took orders for drinks and even lunch for a few of the guests, but no one asked us if we needed anything. I hope they make these easy corrections soon. Still a very nice spa. read more

Great place to stay. Beautiful. We've stayed in every room including the executive suite and never had a complaint until recently when they refused to allow us a refund after canceling (we booked and wanted to cancel within 6 hours) due to the worst snow storm our area has seen in thirty years. We were literally snowed in our house and unable to make it and had to pay the full fee of both rooms we booked. Really disappointed in customer service and will be wanted to be a word of warning. We travel every two weeks all over the world and have never had an issue like this before. Most hotels, even in NY, Vegas, LA, London--allow you at least a 24-48 hour cancellation policy or will at least let you reschedule to different dates, which they still wouldn't let us do. Poor service and bummed to have to write this. But the place and amenities are top notch. read more

It is no surprise that the chef at the Shore Lodge comes from a Michelin-starred restaurant. Having personally experienced fine dining in France, Italy, Greece, Thailand and other "food culture" countries, I can confirm that the Shore Lodge is among the best. Not only for the way they local source many ingredients but the creativity that goes with it is exceptional. We stay and dine at the Shore Lodge as much as we can. Highly, highly -- highly -- recommended. read more

We have been coming to McCall for many years as we have family here but decided to stay @ Shore Lodge this trip. Made an online reservation for a room and thought no more of it until I get a call today from a very snotty person that said did we realize that this room did not have a closet nor a refrigerator and was VERY SMALL with a view of the roof and the price was reduced because of that reason. Well that was not at all what the photo representing the room looked like nor were there any disclaimers as to the size or condition of the room. She was very brusque on the phone and when I told her I would speak with my husband and call her back she said FINE and hung up. My husband was a bit put off and told me to CANCEL THE RESERVATION which I promptly did. I am not sure why she copped such and attutiude with me but I will NEVER stay at the Shore Lodge and do intend to spread the word when in town (and we come at least once a year) as to my treatment. We have been coming to the Shore Lodge for family functions for many years and always make it a habit to go at least once every trip. WELL NOT AGAIN! you can kiss this client goodbye. This person does not reflect the wonderful service we always get from all the local establishments we frequent! read more

We booked this for our Anniversary weekend and I can say I was left far from impressed. Many issues: 1.) Check in is at 3pm, we weren't allowed to check in till 4pm. 2.) Reservation stated we had a jet tub in room, not the case and the front desk even had me email them the proof. 3.) My wife went to use the tub and a dark clump of hair came out of the faucet. 4.) The robe she placed on after was already dirty. 5.) We made reservations 2 days prior for dinner at the Narrows and at the time requested a window seat and I explained it would be for our Anniversary, when it came time, we were seated late and not at a window. I advised that I had requested one and they informed me that they don't allow requests. (We left and ate at The Mill, it was more than excellent). 6.) Although this hotel has undergone extensive remodeling, you can still hear everything from next door, above, and the hallway. Which is expected, but not to the expectation of a "5 Star" accommodation. Granted, the staff was friendly and the view was spectacular, but I will not be booking here anytime in the future. read more

Stayed here one night a last week. Hotel is very nice. Amazing views of the lake and we even had a room on the lake front. Waked straight out of room onto the beach. Very expensive room but my husband and I wanted a treat. The ladies at check in were so nice and we requested if we could make dinner reservations for 5.30. They called the concerige for us and confirmed the reservation for 5.30. We'll this is where my problems start...we arrived on time and were told they had no reservation and could not seat us until at least 8. I said to the hostess I don't understand why you can't seat us there are only 3 people in the restaurant. She replied we had no reservation and could not seat us. I stepped Over to the front desk and spoke to the lady who made the reservation and she confirmed she did and that something must have happened. She said she would figure it out. Offered us a glass of wine and we sat down in the lobby while she made a few calls. Next thing she came back and advised us there is a staffing problem and that all she could do is sit us in the bar..at this point we have no choice. We go the the bar and service was awful. The menu extremely limited to bar foods. So decided to leave and we stopped again at the restaurant and now they have 5 people in the place and my husband ASKED AGAIN why the can't seat us...we have no reservation. At this,point my husband got upset and started to speak loud at the hostess telling her what lousy service the resort has. 5 star place 2 star service. The another man came out and asked what could he do...we said nothing..we are leaving and we did. Got in the car and went to Hotel McCall and had the best meal and service. Highly recommend. The next day we left a message for the hotel manager..etc..he did leave us a voice mail and just said he would check out the problem and call us back....never heard from him again. So disappointed in this hotel and service. read more

Absolutely amazing! My husband and I went for our anniversary. I have to say every part of the experience was a treat. We made reservations and the person was very gracious and helpful on the phone. When we arrived we were greeted with a warm welcome all around. The hotel itself was beautiful! We were greeted in our room with complimentary chocolate covered strawberries, champagne, and a signed card for our anniversary. I was blown away at the decor of the room and beautiful view. We had drinks before our dinner reservation. The bartender was amazing. So friendly and boy he was busy. I was impressed that he still took the time to chat with us. We ate at The Narrows. Fine dining at its finest! The service was beyond wonderful and the food was amazing. We have decided to bring our kids back in the summer to enjoy some of the fun summer activities they offer here. We have also decided to come back every year for our anniversary. Well done Shore Lodge! read more