The problem with this store is its size: Its tiny! Seriously, get more then 3 customers here in at…read morea time and its hard to move. That said, come when its quiet, and the staff are amazing. Every visit has been met with friendly, helping people to handle what are at times, really awkward problems. Top Notch.

I've just upgraded to the S8+ - I've had Samsungs since the S3, but this is the first time I've had…read morethe time to spare to go into the shop, sit down with someone, be shown new functionality, have everything transferred over correctly, receive hints and advice and set up a Samsung account. The chap in the blue shirt directing people to the right place was lovely and chatty throughout. Jamie (who did the transfer etc) couldn't have been more friendly, helpful and knowledgable - my phone is set up perfectly and I'm having fun playing with it :) Many many thanks - well done Castle Mall store!

Rubbish customer service.. never reply to messages.. I've been waiting 21 days for my order and…read morestill waiting

Buyer Beware - 48 hour refund does not mean a refund. I bought a 2ds for £48 which was in fair…read morecondition. When I bought the item I was told that I could return it for a refund If I changed my mind (I asked this specificly I case I found a better deal). I found game had a brand new console for the same price, so purchased this and went to return it an hour later. I was then told the refund to was to voucher only! As I had just bought an alternate I was fuming! I explained what happened to the manager but they didn't care! I ended up spending the money from the voucher on other games I was going to purchase later on. I will not purchase anything from cex in the future after this experience!

A well spaced out shop with ample displays of phones and accessories…read more The staff seem to know their stuff and are always keen to help, although you may have to wait to see them in busy times. The deals they do are good value and they keep a vast range of up to date phones.

19. The O2 shop in Norwich has very disappointing service. I have visited the shop on a couple of…read moredifferent occasions for both customer service enquiries as well as a sales enquiry. When going into the store on both occasions I was not greeted by staff within the couple of minutes which it would usually take in rival shops. Staff are not helpful in the slightly and do not offer any assistance with things such as getting a demo of a new phone model. Overall, do not go to this store to purchase anything as you will end of receiving poor after sales service.

This appears like magic on the streets of Norwich every 8th of the month…read more It's a great idea and way to get rid of things you don't want any more. It's like a bring and buy sale but without case trading. They have several tables set out on the busy street where you have a look and if you like something simply take it and say thank you. You never know what you might see there. In the past I've seen jigsaws to ski boots. It's a got a kind of a studenty vibe to it which isn't a bad thing. In the current climate I'd imaged those who would have normally walked passed and balked at the idea of having something second hand may now not be so hoity toity. Here's the link to their facebook group with instructions on how you can join in http://www.facebook.com/profile.php?id=647535586&ref=... (http://www.facebook.com/profile.php?id=647535586&ref=name#/group.php?gid=13344495939)

Not my favourite games shop in the city. I may just be going at bad times, but it always seemed to…read morebe packed out with people and far too hot. Also the selection of Wii games isn't great. For a large shop they have tried to cram too much in, making it feel clastrophobic in parts.

This is a shop where you can buy games consoles and the games that go with them, as well as games…read morefor your computer. They have a really good selection of games for all models of console, including the most up to date releases, all at fair prices. They also have a really good system where you can trade in your old consoles and games, against new ones, and others can then buy pre-owned games and consoles at bargain prices. This is well worth a look if you want to buy something as you can save loads of money this way. The shop is quite big, and staff are helpful but because it is very popular you often have to queue to pay. Game do a loyalty card as well, so you can collect points everytime you buy something.