had great experience with Andrew today, so helpful and understanding, not surprise though as Steve…read moretrained him and he's just a lovely chap to deal with too, thanks guys for making every so simple , you go above and beyond

My mum and I went in the '3' store in Lowestoft, Suffolk, on Tuesday 18th February 2020 because the…read moremobile phone mum had two years earlier was coming to the end of its contract and, we thought, had been absolutely dire! This was the day after my mun's 91st birthday so she is not the best at using technology and we went in fearing the worst! However, we met two lovely, most helpful, young ladies called Hayley and Sasha who could not have done more. So patient, so caring. If any members of the 3 store team deserve a bonus and a pay increase it is these two. And that is meant sincerely. Our very grateful thanks to you both Hayley and Sasha. '3' store - we can't say strongly enough - make sure you keep staff like Hayley and Sasha. They made someone very fearful of technology feel relaxed and explained everything - I'm not saying mum will ever be a whizz on her phone, but that purely because of her age! Olive Roach & Lynne Morton

I have been a customer of 3 for a few years now, and have always been happy with them. However, I…read morewanted to buy a new phone just before Christmas, so went to this store. It is one of the worst customer experiences I have ever had. The sales people were rude and confrontational, giving me incorrect information on prices while abroad, phone prices, and prices instore compared to those on the web. As soon as I questioned their information, I was shouted down by two sales reps, who seems very unprofessional indeed. The store is clean and flashy looking-certainly in keeping with the image 3 want to portray, but the service and attitudes of staff is outrageous! They are very interested in making a sale, but prefer to bully you into it, rather than give honest friendly advice!