I don't ever write reviews but what happened today didn't sit right with me. I went in to exchange…read morea pair of shoes I received as a gift and wanted the exchange put onto a gift card. When I got to the cashier, Jaylene asked what I needed help with, and I explained the situation. She told me I could not receive a gift card and that the only option was a return, which would send the money back to the original purchaser. Another employee, who was helping a different customer, stepped in and correctly explained that I was able to receive a gift card since I had the gift receipt. Despite this, Jaylene said no and insisted it wasn't possible. She was very rude throughout the interaction and spoke as if she knew more than everyone else, even though she was incorrect about a basic store policy. She eventually did process the gift card. I want to thank the other employee who actually knew the policy and helped fix the situation. Customer service like this made a simple exchange annoying to go through.

Leanna was very helpful in helping me find my granddaughter's shoes. I will definitely come back…read moreand shop there in the future.

We needed to check out the wall for goodies. I appreciate the service because at least four…read moreassociates offered me a shopping bag. We picked up some sale items that had a bonus of 30% off !!! Parking is available in their lot behind the store or if you're lucky street parking. The store was clean and organized.

I came in looking for running/walking tennis shoes. My priority was for them to be cushioned and…read morecomfortable. I approached Pam who was working the floor. She recommended the W Air Zoom Pegasus which she uses to run. I tried them on and to my surprise they were exactly what I was looking for. She also suggested me to consider going up a half size so that my big toe would rub up on shoe while I ran. At first I thought " Maybe not" but I tried on the half size up and decided to purchase them because they felt roomy and comfty. When I left the store, I went for a run. She was right. The shoes give space for when feet get a lil swollen at the end of day and the toe advice , she was right. All in all Pam gave great customer service. She took her time w my concerns. Price was good too. Ill definitely be back in future. Thanks Pam! :)

Nice big store for an assortment of shoes…read more They no longer have a color tier of discounts. It's no a flat discount of 30% off ticketed items and everything in the clearance section. The DSW employee told me it's due to the tariffs. Customer service wasn't bad, but it certainly was great. They were there if you could catch them, lol.

Came in looking for a wide foot all black shoe for work. I was greeted immediately and explained…read morethe deals and sales they had going on. I looked around, not a lot of wide fit casual work shoes but I found something. I only got the one pair that day. Nothing special but I wanted to say the Customer service was great! The 4 is for the customer service

Came here the other day looking for some new shoes. But the selection of Nike products and new era…read morehats were too good to pass up on! Needless to say, I left with much more than I expected I will definitely be back!!

Driven by many many times but never actually stopped by. So today I did, needed some new work boots…read morebecause my old ones were done. The store is nice and clean, friendly staff, well organized decent selection of work boots, not a fan of the steel toe and they have the ones without which is a plus for me. The price was fair and I would definitely that you stop in for a look.

Walked in and was completely ignored by staff, who were conversing prior and went silent upon…read moreentering. Male worker walked to front door to stand by acting as if I would run out with product while female stayed in spot on phone, not asking if I needed any assistance. From someone who has spent so much money at other Shoe Palaces, even taking parts of campouts at this location, I cannot stand for terrible customer service and will not shop here again.

Great service! Easy raffle for limited edition shoes. Good job Shoe Palace on Washington blvd!read more

George is the man! I'm 6'7" 310 lbs Industrial Mechanic side…read more15 boot- Wasn't sure what kind of steel toe boot to purchase since my feet been hurting me by the end of each day- He was great help figuring out what sizes my feet are as well as the correct insoles. Very Professional, friendly, patient- Even Mentioned about mink oiling them which took about 10 mins- Great Job Red Wings- you got the equipment and personal to make it a great experience-

Pro: Good quality…read more Con: Too expensive No longer made in USA Very small variety, especially women's shoes Process before buying is inconvenient

One of my favorite stores for cold-weather clothing…read more This clearance center offers GREAT deals and a huge selection of quality jackets, parkas, windbreakers, raincoats, and other outerwear. They also offer shirts, shorts, hats, etc., all at very reasonable prices. The employees here are very helpful and friendly.

Well I'll have to go back and take come pictures as my visit was me in aww of the great items and…read morepricing. The place was very clean and busy, but thankfully I went there before the start of the holiday rush. The selections are plenty. From children's shows, clothes, etc to adults. You will definitely find what you are looking for. The service was quick, fantastic and they looked for an item I wanted in a larger size for my boyfriend and there were zero complaints or fussy face making like some of the other stores. All in all the experience was a good one. The only headache was parking at the Citadel. Hands down NOT my favorite!

The store manager Tom "for short" she was very helpful on helping me pick some stuff for work, was…read morevery nice and attentive

This review is based on the customer service provided by Jessica, the manager. I needed a very…read morespecific pair of shoes for my child's school project. I could not find them anywhere, came to WSS and found a pair but they were two sizes bigger. I was willing to get those even though they were way bigger. When I got to the register I told Jessica about my plight and she went out of her way to look for options in the store. When they did not have them she went out of her way to call 3 other stores until she verified one of them had the size I needed. It's nearly impossible to experience this level of customer service nowadays. Thank you.

This place is awesome to get great deals and find the newest shoes for the whole family…read more I absolutely love going here with the family ND letting the kids run wild around and play. Always kept clean and the staff is super friendly and helpful!!! Will be back soon

Vivian and Isaac were a great help! Isaac didn't stop looking for a pair of Nike Cortez that was in…read morethe system, and he found them! He got the ladder and just went above and beyond. The store was extremely busy due to Back to School and every employee was attentive and nice. Brian also helped with my 4 year old . Vivian assisted and let me know of upcoming deals. Store had great service!

For starters i won't be going back and i'm sure they don't do a lot all day because it's location…read moreis a little odd lol and it's never packed like a mall's shoe palace but there was 2 girls and neither of them wanted to be there the i don't give a f*ck attitude was insane clearly didn't want to help me out although one girl asked what i needed help in and i looked at shoes about to grab one and ask her if they had a size 11 in the shoe and she was gone the minute i asked the question so i went to go look for her and took a while for someone to help me out. i parked in the back and they have about 3 employees in the back outside just talking and vaping so don't know what's up with that either and mind you that's the designated parking for them so it doesn't look very good either i'm sure they could care less but if i was the owner of that location id be pretty embarrassed....moving on to the most irritating part ( yes it gets worse ) the music jeez....i cannot fathom or even explain how loud it was it was simply unbareable !!! I was on facetime with my partner to pick out a shoe as a gift for a birthday party the day of and for the life of me i couldn't hear shit. My volume was all the way up and we were both getting frustrated because we couldn't hear eachother as i was showing him the shoe options. I honestly didn't even want to buy any shoes the lady was giving attitude and a hard time almost like she didn't even want me to buy anything seriously not exaggerating at all. at the register i couldn't hear what she was saying over the loud music and she spoke up but with MAJOR tone and even gave a little face attitude.... I wanted to get shoes for myself too but hell no i didn't wanna go through that i felt so un welcomed shes lucky it was an emergency gift if not i would've simply said yk what ? bi'm good and walked away i wish i got her name but it was a short girl w a slick back pony tail. I'm not one to write a review but damn that was frustrating as hell !!!!!!!! Wouldn't wanna come back and i hope the owner or manager does something about this wether it's retraining or just calling them out on it because it's upsetting seeing employees ruin the reputation of a business when it's probably not even the owners fault

Stepped in Today to exchange some shoes, I received as a…read moregift . The store is clean, well organized the workers were both very welcoming . Moises was extremely helpful and very accommodating . It's refreshing to see young men Working hard but most importantly with respect . Keep up the good work Shoe Palace in Downey .