Stephanie and Daisy you both are Stellar! Customer service was amazing- came in for crew socks and…read morethey pulled them aside and on top of it told me if the discount if I got two! Worked out perfect! I will most def come back here again ! Thank you

The customer service team was indifferent, not helpful, and not attentive. When we walked in two…read moreteam members were speaking to one customer they both saw us and did not ask, "How can we help?" When needing assistance we had to approach 3 different members to get shoes we wanted to fit. At time of check-out they asked one another who helped us while ignoring we were there. We could have been asked who tended to us but they were aware no one rendered good service.

This store is a lot calmer than the Citadel, and they have just as good of sales--if not better…read more The guys provide great customer service, but the female employees, not so much. They tend to huddle together and gossip instead of helping customers. The cashiers are great, and there's security at the entrance, which is a plus. There's free parking in the back, or you can park on the street in front. Overall, I prefer shopping at this location because it's much more relaxed and less chaotic than the Citadel.

I came by just to do a quick drop off of some old shoes for recycling. They have a bin on the right…read moreside of the store where you can drop off old sneakers as part of their Recycling + Donation program. Felt much better about dropping it here rather than in the trash. Staffers were friendly and helpful. Parking (street parking only as far as I could tell) was the only hard part.

Nice big store for an assortment of shoes…read more They no longer have a color tier of discounts. It's no a flat discount of 30% off ticketed items and everything in the clearance section. The DSW employee told me it's due to the tariffs. Customer service wasn't bad, but it certainly was great. They were there if you could catch them, lol.

I came here and helped the finding some pills, but unfortunately, they don't label which heels have…read morewide width. I went down every single aisle and every other DSW I've been to has a little black placard that says available and wide with. Not one of their heels or sandals had this display. I was not about to spend my time going through every single shoe to find a wide with shoe or heel that I needed. Very disappointed in this since DSW is one of the few places you can get White Whitfield. I really hope that the staff here makes it easier for shoppers to find what they're looking for without having to waste all the time to find out ourselves if they have wide width or not.

Came here the other day looking for some new shoes. But the selection of Nike products and new era…read morehats were too good to pass up on! Needless to say, I left with much more than I expected I will definitely be back!!

Driven by many many times but never actually stopped by. So today I did, needed some new work boots…read morebecause my old ones were done. The store is nice and clean, friendly staff, well organized decent selection of work boots, not a fan of the steel toe and they have the ones without which is a plus for me. The price was fair and I would definitely that you stop in for a look.

Great service! Easy raffle for limited edition shoes. Good job Shoe Palace on Washington blvd!read more

if i could give negative stars i would!!! i didn't get his name but it was the guy with glasses he…read morewas so rude bad service here!! go to the shoe palace at the QUAD!!!! He didn't let me exchange shoes said they worn went to the quad and no issues with them!!

My husband loved his experience with Red Wing. We've gone to a different location years ago and I…read moredon't recall them having the 3D scan and measurements option using Volumental state of the art scanning technology; that was great! It IS great! Because it allows you to reaccess your shoe recommendations via a link that it emailed to you! For someone like me always asking to reconfirm sizing, fit, etc - this makes my life so easy.

This location always has the best inventory. They also have staff that are very helpful and…read moreknowledgeable. I been coming here for years, I'm always in and out. No hassle no issues. Great experience always

One of my favorite stores for cold-weather clothing…read more This clearance center offers GREAT deals and a huge selection of quality jackets, parkas, windbreakers, raincoats, and other outerwear. They also offer shirts, shorts, hats, etc., all at very reasonable prices. The employees here are very helpful and friendly.

One of my most favorites stores at Citadel. A must stop every time I'm here. Always a great…read moreselections of jackets , pants and more. I got a nice jacket today and a sweatshirt for under $100 ... crazy busy on this Sunday before Christmas but the team did an amazing job moving the line and keeping the store organized.

The store manager Tom "for short" she was very helpful on helping me pick some stuff for work, was…read morevery nice and attentive

This review is based on the customer service provided by Jessica, the manager. I needed a very…read morespecific pair of shoes for my child's school project. I could not find them anywhere, came to WSS and found a pair but they were two sizes bigger. I was willing to get those even though they were way bigger. When I got to the register I told Jessica about my plight and she went out of her way to look for options in the store. When they did not have them she went out of her way to call 3 other stores until she verified one of them had the size I needed. It's nearly impossible to experience this level of customer service nowadays. Thank you.

This place is awesome to get great deals and find the newest shoes for the whole family…read more I absolutely love going here with the family ND letting the kids run wild around and play. Always kept clean and the staff is super friendly and helpful!!! Will be back soon

Vivian and Isaac were a great help! Isaac didn't stop looking for a pair of Nike Cortez that was in…read morethe system, and he found them! He got the ladder and just went above and beyond. The store was extremely busy due to Back to School and every employee was attentive and nice. Brian also helped with my 4 year old . Vivian assisted and let me know of upcoming deals. Store had great service!

For starters i won't be going back and i'm sure they don't do a lot all day because it's location…read moreis a little odd lol and it's never packed like a mall's shoe palace but there was 2 girls and neither of them wanted to be there the i don't give a f*ck attitude was insane clearly didn't want to help me out although one girl asked what i needed help in and i looked at shoes about to grab one and ask her if they had a size 11 in the shoe and she was gone the minute i asked the question so i went to go look for her and took a while for someone to help me out. i parked in the back and they have about 3 employees in the back outside just talking and vaping so don't know what's up with that either and mind you that's the designated parking for them so it doesn't look very good either i'm sure they could care less but if i was the owner of that location id be pretty embarrassed....moving on to the most irritating part ( yes it gets worse ) the music jeez....i cannot fathom or even explain how loud it was it was simply unbareable !!! I was on facetime with my partner to pick out a shoe as a gift for a birthday party the day of and for the life of me i couldn't hear shit. My volume was all the way up and we were both getting frustrated because we couldn't hear eachother as i was showing him the shoe options. I honestly didn't even want to buy any shoes the lady was giving attitude and a hard time almost like she didn't even want me to buy anything seriously not exaggerating at all. at the register i couldn't hear what she was saying over the loud music and she spoke up but with MAJOR tone and even gave a little face attitude.... I wanted to get shoes for myself too but hell no i didn't wanna go through that i felt so un welcomed shes lucky it was an emergency gift if not i would've simply said yk what ? bi'm good and walked away i wish i got her name but it was a short girl w a slick back pony tail. I'm not one to write a review but damn that was frustrating as hell !!!!!!!! Wouldn't wanna come back and i hope the owner or manager does something about this wether it's retraining or just calling them out on it because it's upsetting seeing employees ruin the reputation of a business when it's probably not even the owners fault

Stepped in Today to exchange some shoes, I received as a…read moregift . The store is clean, well organized the workers were both very welcoming . Moises was extremely helpful and very accommodating . It's refreshing to see young men Working hard but most importantly with respect . Keep up the good work Shoe Palace in Downey .