I am Team Go Cole Haan. Brielle was outstanding. I came in without a receipt to exchange shoes I…read morehad bought at the Desert Springs location. She went above and beyond, looking up brands, styles, and names until we found the right match. Josh, the manager, helped finalize the exchange once I located my receipt. I walked out with exactly what I wanted and felt taken care of the entire time. Team Cole Haan has earned my loyalty. Go Cole Haan baby!!!

I absolutely love Cole Haan shoes! I highly recommend their dress shoes -- they're stylish,…read moreincredibly comfortable, and perfect for all-day wear. I have zero complaints. Easily one of my favorite shoe brands

One of my favorite stores to visit when I shop at the Citadel Outlets is the ASICS Outlet store…read more I am a huge fan of ASICS walking and running shoes because they are very comfortable, provide the support I need, and handle my body weight well. The store itself isn't large; however, they offer customers many styles and colors. They also sell specialty shoes for various activities like hiking, tennis/pickleball, walking, and running. Additionally, this store features a large selection of ASICS clothing such as t-shirts, socks, hoodies, workout shorts, sweatpants, and leisure wear. Prices aren't the lowest, but when it comes to quality, ASICS is either at or near the top. In my opinion, you get what you pay for. They also occasionally offer discounts like buy one, get one at 50% off, military discounts, and other incentives. The sales staff has always been friendly, professional, and helpful during each of my visits. Parking is available in the large private lot.

(Shopped 09/23/24 MO @ 1:30pm): Run - don't walk - to this outlet store for your Asics running…read moregear! It was time to finally buy a new pair of everyday running shoes, so I placed an online order with my favorite athletic shoe brand, and had it shipped for pick up at the Asics Outlet's Commerce location. I've been a diehard Asics fan for nearly 30 years because of their high durability (each of my pairs have lasted me about five years), the way they fit like a glove on my feet, the stylish color schemes, and their comparable prices (running shoes were freaking expensive!). Although you were able to find Asics shoes in almost all footwear retailers and sporting goods stores, I believed their only standalone brick & mortar were outlet stores like this one which happened to be the closest to me. Were the shoes and this outlet worth the drive to continue my running ways!? PURCHASE Gel-Kayano 31 Standard Mens Running Shoe Rich Navy/Spice Latte Size 10.5 ($165.00): Blue was my favorite color, the pairing of the other colors, and this kind of had that Superman suit mixed with 'Merica pride, were the reasons it caught my eye. The cushioning was amazing, the sole was thicker than I was used to which felt like I was literally running/walking on clouds, it held my feet perfectly, and it supported my ankles wonderfully! This pair was awesome on so many levels! At this particular time, this was the most I've ever spent on a pair of shoes (I spent less than this on a new pair of my most recent beloved Doc Martens). All that could be said was, "my happy feet were strolling to a joyful beat every step of the way"! https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=xfE5w1RVVmyKlx0X10EDSw SERVICE The online ordering process was a breeze. I eventually received a confirmation email and text that the item was ready for pick up. When I arrived, my new kicks were presented to me minutes later after a verification check. Also, this specific location accepted online returns if you didn't want to mail anything back yourself. Everything was easy and quick - thank you! PARKING (FREE) Located inside the Citadel Outlets outdoor shopping mall, there were ample spots throughout this expansive place (I believed there was also a valet) - 'nuff said. ATMOSPHERE, DÉCOR, AMBIENCE A roomy store that maximized its space efficiently from display tables and rack shelving filled with caps, clothes and shoes, peg boards that held shoelaces and socks, and a blend of clothes and shoes displayed along all walls. Plenty of graphics and promotional ads covered the walls while everything was perfectly labeled. Plenty of natural lighting came through the large front windows and doors while a ton of electric ceiling lights filled in the rest. There were no TVs, but Top-40 music played in the background. https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=9zyjfYYsspeaYakbYhqqmA ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. OVERALL Commerce's Citadel Outlets Asics Outlet location served its purpose, and I would consider visiting them again if I needed to place another online order (usually, I was fortunate enough to find a pair I liked in retail stores closer to me). The shoes kicked ass (pun intended!), the store was well-maintained, and the service was easy and straightforward. I couldn't recall their exact location, so I suggest you check out one of the many directories at the mall, and parking was a breeze. I found complete value based on the prices, service, and experience noted above (TOTAL paid experience was around $180.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice... AMEX! 5.0 STARS

I would like to give a 5 star rating to the young man that helped me today. I called at around…read more7:30pm to ask what time they close and for a specific type of sneaker. I still made my way to the store even tho he said they did not have that shoe in my daughters size. He went above and beyond when I arrived and started showing me other options and looking for sizes in the back. I wish I would of gotten his name, I was in such a hurry I just didn't pause to think. But to his manager I hope you read this, I am also a customer service manager and that kids attitude and disposition to help even when I was in such a hurry really has me now paused and thinking that the least I can do is write a nice review about him, I looked at my receipt and his name is not on it. All I saw was an employee number (663074) Hope that helps identify him. Thank you so much!! My daughter loved her Adidas!!!!

My husband and I took our girls back to school shopping a few weeks ago. The lady told us there was…read morea sale on socks for $5 so we picked up some sock with our shoes. We used a coupon and while ringing us up the lady failed to mention the socks would not be on sale with my coupon. I returned to the store after realizing this. I explained I wanted only the shoes with the coupon I had. They began the return and my coupon was not longer valid (the only reason I went to the store in the first place). They called the manager who said the coupon didn't work and her correction was to sign up with a different email (why would I do that?). So I said forget it and I asked for a full refund. I am a couple weeks out from this event. My original receipt (with the shoe purchase and overpriced socks) was emailed to me. They did the refund and I left without checking my email receipt and refund receipt (I'll never do that again!) Today I logged on to my account. My purchase was $93.57 they refunded me $77.89. I walked out with nothing but a terrible experience and was charged $15.68 for walking into the store. I will NEVER shop at this store again. I don't write reviews but this is insane. Poor customer service and charging me for nothing, just walking in.

This location always has the best inventory. They also have staff that are very helpful and…read moreknowledgeable. I been coming here for years, I'm always in and out. No hassle no issues. Great experience always

Pro: Good quality…read more Con: Too expensive No longer made in USA Very small variety, especially women's shoes Process before buying is inconvenient

Very happy with this location. Helpful employees and nice selection…read more I got a good deal on 2 pairs of sandals, but was also admiring some of their jackets. Some other outlets in the Citadel barely offer deals (you call that a sale? That's like 10% off!) Columbia was one of the few that I, a shopping fan, would deem a true factory store or outlet.

Shout out to the best Sale Associate RICHIE at the Columbia Factory Store Citadel Outlet! Thank…read moreyou for being so Attentive, Kind and Helpful! You truly went above and beyond! Words cannot describe how you made my shopping a breeze. You deserve nothing but the best! We need more genuine people like you in this world! You are an asset to this store. 5 star customer service.

Top tier experience, A+ service. I came in looking for something specific for a birthday gift--they…read moredidn't have it in store but ordered it for me online and I was able to apply the current sale so I ended up getting myself a pair of shoes for $16.50! Employees were quick, attentive, and even brought out other color way options they had in the back. I was in and out of the store in 15 minutes. Thank you guys!

Just a junk store now. If you're looking for some of the regular old-school style Vansyou probably…read morehave to go to a regular store in the mall. They're just selling the junk that's from the other stores at this place now with a bunch of teenagers working in there.

Enjoy making purchases through Hibbett. I've recently noticed a Hibbett opened close to my place…read morelike literally 5 minutes away from where I stay at. 15 minute walk. Will usually walk with my niece to the park and we will walk all the way down to 5 below, then turn in front of the shops, which lead us to Hibbett. Will go inside just to see what shoes they have. Have purchased quite a few pairs of shoes online, have had to return a pair or two at the store. The customer service is great at this place. They greet you as soon as you enter the shop. Sometimes I can't hear them so won't say anything back to them so hopefully they won't take it the wrong way. The value is just like any other shoe retail store, haven't had the time to show up in the morning to a shoe drop. But with the big drops they're usually sold out. I do hope they don't let customers grab more than one pair or give resellers chances at buying a shoe before hand. Really glad there's a Hibbett close to my place, can't wait to stop by a Saturday morning for a sneaker drop.

Customer Service is the essential element! My first visit…read moreever to a Hibbett store was on June 9 in La Habra. I received the standard greeting but otherwise was ''left alone". I walked around but didn't make a purchase. On Saturday June 13, I visited the Downey store (because it was next to Five Below) and what a difference in the CUSTOMER SERVICE!! The store manager Ari (sp) was just what you are looking for in a shopping experience. He was knowledgeable, informed me about 'shoe of the week' and other details about Hibbett that will encourage me to shop there again. I'm partial to Downey because of Ari, he's the gold standard! Every store needs his level of service. I made my purchases at Downey location because customer service is key!!

Very friendly quick service From Sam , very attentive which is really good. I had a couple…read morequestions and was able to give me good answers and even showed me the difference in choices I made with foot support. Thank you so much ! Will be back here for the rest of my work boot needs

I recommend this shoe store, because they have a variety of products. They have good customer…read moreservice and great quality shoes. Miranda went above and beyond. They have a lot of options and great prices. Thank you Miranda and Daniel.