This place is OK. I say that because it is the smallest Nordstrom rack I've ever seen, and…read moretherefore it doesn't have a very large selection of things to buy. Usually in other places when I come across a rack, I can spend hours perusing the store . This is not my first time coming here to buy something. However, I noticed that every time I buy something I leave empty-handed. The most successful thing I have managed thus far is to return some thing without any problems. But I could've done that anyway. The selection isn't fantastic. It isn't comprehensive. And right now I'd rather go to Emeryville and risk actually finding some thing I can buy, rather than come here and look around. Actually, I'd actually go to an actual Nordstrom store because I know they're gonna have what I want. It may not be at the price that I want, but it will be there!

Last night, 12/16/25, I was very disappointed with my experience at this store…read more I was looking for hosiery and asked a staff member who was restocking if they carried thigh-high tights. The associate responded with visible irritation, looked at me as though I was inconveniencing her, and handed me knee-high tights in a dismissive manner while saying, "Is this it?" I clarified that I was looking for thigh-highs, not knee-highs. Rather than engaging further, I chose to walk away. When I reached the checkout area, there were only two employees present. One was assisting a customer with an issue that ended up taking approximately thirty minutes to resolve. The other cashier was juggling a long line, around seven customers, while also helping someone who had returned to the store to have a security tag removed from their purchase. Eventually, the associate handling the unresolved issue asked for help from a manager, Joey. I assumed this was to assist with ringing up customers and reducing the growing line. Instead, the associate explained she was unable to provide a gift receipt despite trying multiple solutions. Joey, the same manager who had been dismissive during my hosiery inquiry, responded rudely to her employee, gave her an unpleasant look, and instructed her to repeat steps she had already attempted. Rather than stepping in to resolve the issue herself, Joey walked away entirely. As a customer, this was shocking to witness. The associate had been trying to resolve the issue for thirty minutes, and as management made no effort to take over, support their employee, or acknowledge the long line of customers who had been waiting patiently. Instead, the associate was left to try the same unsuccessful steps at multiple registers. Management showed no awareness of the situation on the floor, no urgency to assist customers who had been waiting for an extended period, and no respect toward their own staff. Especially during a busy weekday evening and the holiday season, this lack of leadership and efficiency was unacceptable. Nordstrom Rack, effective management should be able to read the room, support employees, and keep the store running smoothly. Experiences like this negatively affect not only customers but also staff morale, and ultimately reflect poorly on the company as a whole.

Located in Richmond Hilltop Plaza, I just happen to stop by this store while searching for an arts…read moreand crafts place for our Halloween pumpkin carving contest. I was looking for a new Niners cap since most of the ones I have are either worn out or old. As soon as I stepped inside, I didn't see any Niners gears. Nor did I see any Warriors, Giants, A's or Sharks gears. They did have Lakers, Bulls, Dodgers, Heat, Cowboys, Yankees and other out-of-state sports franchises. I asked the salespersons if they carried any Niners caps and got a negative reply and very nonchalantly. I asked if they carried any Warriors or Giants at least, and got the same cold response. So, you don't carry any local sports teams? A sportswear store in the hotbed of Bay Area sports but who carry other franchises that have no Bay Area ties? That's like giving a big middle finger to Bay Area sports. Well here's a number 1 back at cha! A big, fat one star.

This store is horrible , and dont ever go to sell your brand new never worn shoes unless you want…read more$20-$50 . I took some brand new jordans i never wore , fresh out the box an dude took a look and said "yea the best i can do is $45" . I get it they need to make money but thats what you offer for brand new shoes that your gana put back to sell for $350? Thought it was just me but my boy took 2 pairs of brand new jordan 5's , fresh out the box , he said he can do $85 for both .

They have moved to a new location. It is 4926 McBryde in Richmond…read more Darryl is the owner. He and his staff gave us excellent customer service. I loved the exclusive shoes they had available. Though I just wished they had my size in them. Following their Instagram page is a good idea so you can see what styles and exclusive sizes have come in.

I would give zero if it was an option. very limited outdated options, worse customer service. I can…read moresee this store being closed in few months.

Thank you so much, Eric! You made my experience at Foot Locker wonderful. It's nice to see people…read morelook you in the eye and say hi. The staff is helpful without trying to sell you something. Thanks again for making my experience a good one!

Amazing people, one of the best sneaker store in the area. You'll be surprised what they haveread more

I got so much shoes from here but they need to show more shoes in the pictures because I can't see…read morethem that much

A wide selection of apparel. Bought shorts and jogging pants. The store is organized. Had what I…read moreneeded in russell, adidas and under armor.

I mean the reviews here are not wrong - the store is staffed by people who just want a job - not…read morepeople who are knowledgeable in sports stuff, camping stuff, etc. But it's like that at every Big 5. Trust me, you know more about the equipment the people who work here. Personally I can't stand being greeted by every employee when I walk in (the old Blockbuster factor) but that's just me. That said, because the employees here don't actually care about customer service, I like that I can look around the shoes section and not be bothered by someone (a lot of times they'll have what I want right there on the shelf). Also I can come in quickly and get camping stuff I need real quick (like propane for the stove). I don't come here often at all but when I do, I'm in and out.

An empty store in the plaza. More clothes than shoes. The shoe selection is scarce. They have a lot…read moreof ed hardy and von Dutch clothes. They also have another brand that I'm not familiar with. This location reminds me of a knock off shoe store. I will just have to stick to the Richmond location. The service was lacking. The 2 cashiers were more concerned about winning a shoe raffle than seeing if the customers needed help. The security guard was more attentive.

Unfortunately I was scammed by this store. Do NOT trust them…read more When I came into the store I spoke w Gabriella. I explained to Gabriella that I had placed my order at 6:33pm and although their email order confirmation says I can cancel my order within the hour, it did not let me. So, I called the store at 7:08pm and they said to come in and they could cancel it in the store. Unfortunately this is NOT what happened. Instead I was charged a second time. When I called and spoke w Gabrielle the next day, she said to not worry to wait 5-7 days for the refund to go back to the original form of payment. Well today is 7 days later and there's no pending credit or refund back to my card and only shows the two charges on my card. So I called the store back and asked to speak w a manager but since she was not in I spoke w Emily, the assistant store manager and she said that Gabrielle was not in and to call their customer service number at 1-844-362-4422. I called their customer service number and they were unable to help. They said they would take a message and someone from their online escalation dept would call me back within 24 hours. Luckily I can and will be disputing the duplicate charges with my credit card. They charged me a total of $371.46 for a pair of shoes. It sucks bc I spoke to their staff and thought they were good people and I empathized w Gabrielle's story about how some people have come in and stolen from their store before but in all honesty I can see why they do that if this is how they treat honest hard working paying customers. In short my only hope at this point is to dispute all Hibbett's charges with my credit card company and I hope that Citibank is able to refund me the disputed funds. Such a shame. I expected more from this store and its workers but just beware that they'll charge you twice and won't even blink twice with no conscious or consideration of what your situation might be. Do NOT shop here. Go elsewhere. Buyer beware!!!

Associate 016279 was great! Informed me on how to get 10% off my big purchase and enrolled me. I…read morehad been to other Skechers and they never even offered it until my experience here. Thank you so much! Will be back at this store again. I found better selection here compared to San Leandro location.

Nice facility. Organized. Selection is great. Better value than I expected. Surprised how big this…read morelocation is.

I ordered shoes on 12/12/25 for my x-mas party on 12/19/25. I admit that I was cutting it close…read more The shipping date they promised was 12/19/25. I received an email on 12/14/25, stating that there was a delay in processing my order. I tried canceling on the app but was unable. I called in on the 16th to try and cancel and they claimed that the item was processing and that it could not be canceled even though it had not shipped. I informed that I had to buy another pair of shoes and that they were wasting their money and my time, because I was planning on returning the shoes. They kept apologizing for my inconvenience and saying that they understand. I told them that the customer service is received was poor and that I will not be patronizing their store in the future and will let the public know.

DSW does not get the recognition I feel that they deserve. I've been a DSW fan for years! This…read morelocation at Gateway Plaza, I honestly have never shopped in person. I usually come to pick up an online order, try on and look over my new shoes, and leave with a huge smile on my face. See: like a kid in a candy store. :) The staff here are always courteous, greets me when I enter the store, and helpful if I have questions or need to place an online order. The store is clean and a nice sized location. Needless to say, I'll be back ...what girl doesn't love new shoes. Plus, I'm always earning rewards, which keeps me coming back. This being the cherry on top of all the sales!! See ya again soon DSW! :)

Shout out to Gabe Stevens for his help with in my recent running shoe purchase. The way that shoe…read morecompanies are always changing things up can be so confusing. Gabe knew his shoes, understood what I had liked about previous models and helped me find something new that is working out great. Thank you Gabe, I'll be back!

I had a strange issue with the footbed of a pair of Brooks that I bought 2 months prior which…read morestarted poking into my toes, so I came in to see what could be done. David at this location was so incredibly helpful and patient with me. He brought me replacement options and discussed them with me, really helping me prevent choice paralysis. I was really grateful that he and his supervisor worked with me on the return and VIP sign-up as well. I really recommend this place for their customer service alone. I've been here twice now and have been blown away by their great attitudes and conscientious assistance. Thank you for your help today, David!!