I have been going to ASF for my running shoes and for my wife and children's athletic shoes for…read moreover 10 years. Just picked up a new pair of Brooks running shoes today. They have high quality products and know their business well. Super great attitude and service. Very kid friendly also. Highly recommend!

Girls youth basketball uniforms were huge. The girls had gaping holes that didn't cover the…read morearmpits or sides of their chests. The shorts were too big. Lacking professional service fir fitting uniforms properly.

Can you please return my $75 credit balance? Carried over from last May. I returned sneakers on…read moretime in perfect unworn outside condition. No one told me they were final sale. To use the credit I forced myself to buy 1 pair of sneakers which do not fit, However, I kept them because I wore them outside. You don't have narrow sizes. I have tried every sneaker. Please refund the remainder of my money. I can buy alot of food with $75.

Great customer service from Athletic Shoe Factory on Blach Rock Tpke:…read moreBought a mouthguard *last August* and needed the receipt today (3/22) to get reimbursed from the dental FSA, but of course couldn't find it. Just called and in less than five minutes Ian happily found it and emailed us a copy! Amazing!

Free people post a return policy stating they accept returns. I ordered a few items on…read more Free people's web site and waited over a month for a refund . I called the store a number of times and they keep saying they escalated the matter and 72 hours I would have my monet back . 72 hours went by and still no refund. I finally called my bank and got my refund and now my free people account is restricted!!!!! I had every right to get my money back !!! I no longer had the merchandise. By law they have 10days to refund the monet once item is returned!!! It was over a month !!!!

I love this free people! It is so beautiful inside and the staff are wonderful! Bianca helped me…read moretoday and she was super attentive and had great ideas to help me which an outfit choice! I also love that they sell some of their display during season changes. They have the coolest and most creative decor I've ever seen. I always try to put stuff and put it in my salon because it is so different and artsy. I love coming here and it's def my fav FP!!

The staff are very nice and truly take the time to measure and fit you perfectly. The quality of…read morethese shoes are great and I love my purchase. I would definitely recommend them to friends and family.

Great running shoe selection and a friendly staff with expertise! The prices are reasonable but if…read moreyou are looking for a deal sign up for one of their sponsored races.

My shopping experience today was amazing all thanks to Wiesia. I came in with my friend not knowing…read morewhat brand of make up we want and we also do not know the trends or all the glamour that is available in todays market. We are simply old school. Wiesia not only helped us choose but she also explained each product carefully and even showed us how to correctly apply the products. My friend and I feel beautiful! I personally love my bronzer. My friend needed foundation and her Tom Ford foundation was so perfectly matched. Yesterday I applied full make up and my daughter said wow mommy you look beautiful!!! She said, Probably the best make up you have ever done. That felt good. Friends go see the woman that knows her make up. That's Wiesia.

What a horrible customer service experience! My daughter bought a pair of shoes online on 6/7 and I…read morewent to return them in store on 8/8 and was told they would not honor the return not even for store credit! The .com department will not even discuss returns after the 30 day return policy, they send you to the store who says that online is your only recourse, what a dismal customer service experience. Since when did Saks become such a horrible place to do business with. I have shopped there my whole life and never had an issue, but to not honor a return 30 days after the initial return policy is ludicrous! There are other high end stores, hello Neiman Marcus, that will get our business from now on. Do I need to mention that the reason my daughter was late in returning them was that she was 9 months pregnant and just didn't get a chance to do it herself, I only mention it because they didn't care. Dead to me!

Catherine, the manager of this store and the Lexington location unfortunately fits the…read morestereotypical rude French person. The stereotype is not true! But it's people like her who give frenchies a bad name. And Cotèlac. And Acoté. No wonder the Lexington store isn't on Yelp -- too many bad reviews. My story is not unique. Tried to make a valid return and was told no -- despite their clearly stated policy on their website. Très grossier, Catherine. Retourne d'où tu viens.

Great merchandise and good service if a but too eager to help. Sometimes you just want to browse on…read moreyour own. Yet they are helpful when you ask for assistance. I like buying the beautiful clothing best of all!!

The new staff at the Norwalk store are totally unhelp and have not customer service skills. I…read morebought a pair of shoes for a person with a disability and he walked on a rug for a minute or two; they were too big. I was 2 weeks out of the return window since person was out of town and could not try them on; staff said they shoes were worn. They were not. It was very clear they were brand new. I have been shopping here for years; all new staff are very sullen and unprofessional. Very disappointing; they would not help been in any way even with a partial credit. I will not be shopping there again.

Fabulous team, great choices. I have high arches and the staff gave me options that removed my pain!read more

The store is neat and the staff is professional and friendly. I can't give it five stars because…read morethey are the only store in the area that opens at 11:00. I think it's time they go back to their regular hours.

Customer service at this place is terrible. The cashiers and salespeople are brainless robots who…read morewill inappropriately press you for your email address and phone number even after you politely refuse to give this information. They also run the store like it is a dollar store in the ghetto - clothes strewn everywhere, shouting at customers to "get over here in this line" and carrying on side conversations about their personal business.