employee was rude for no reason. just got close to ask a question immediately answered rude, why…read moreare you mad to do your job?

Great place to go to get men's, women and children's shoes. I have been to this store on several…read moreoccasions to shop for myself, girlfriend and grandson and have been able to find an assortment of styles, colors and sizes. The variety is excellent, without a shadow of a doubt you will find what you are looking for and then some. From sneakers to shoes, sandals and boots it is all there. Any type of sock you might want is also available. This place has it all in regards to footwear. Sign up for the membership card and you will get frequent fliers and discount emails to enhance your purchases.

Wow.  Just wow!!! Your customer service is beyond!! Kristen…read morewas so helpful on my last visit and the experience so pleasant.  I've tried to stay out of stores but want only to shop locally for the holidays and y'all make it so easy!!! The stores communication via Insta is great! They offered to send an item I simply inquired about to my local store and texted me not only to say it was on its way but that it got a wee bit delayed and would that be ok?!!! I ran in to see the item I had viewed on Insta and ended up leaving with the MOST gorgeous coat ever!!! And on a closing note, your buy this year is exceptional!!  Great pieces, unique enough to "need", with appropriate price points mixes in with a few luxury items.  Kuddos.  You nailed it!!

The two women working here mid-day on Tuesdays are so rude and not welcoming…read more My MIL and I were here casually looking, and not one of the associates said anything to us for over 10 minutes while we browsed. We even walked past an associate twice, and she didn't acknowledge us. It wasn't until we were walking out of the store that one raggedly dressed associate turned on her "sing-song" voice and said, 'Oh, before you ladies leave, can I help you?' No, sorry. You were clearly very busy "helping" the other associate check out ONE person at the register. Also, the shoes aren't anything special other than a few higher-end DSW options. I felt really weird vibes, and it's not the first time, but certainly my last time, stepping inside this storefront. Sad.

Great experience all-around; a patient salesperson who answered all of my (many) questions. They…read morehave great tech to match what works for you.

I had an amazing experience at this store. I am an avid gym goer and was looking for a new pair of…read moreshoes. I have always had issues in the past. This store was so cool, they offered complimentary foot scan and do a great explanation of your results. Nicholas helped us so much. He was patient and explained everything well. Me and my daughter ended up buying Karhu sneakers and they were so comfortable. This is definitely going to make my exercise experience more pleasant. Thank you Nicholas! Definitely recommend coming.

I have been shopping at this location for over 10 years now and they definitely know feet. It use…read moreto be fashion over function, until you get to a certain age where your puppies start barking at you so much you just can't ignore them. This store has a wide range of shoes, not always the most beautiful but they sure are comfy. The store personnel have fancy degrees in footology (I made that word up), but they do have all sorts of foot knowledge where they can definitely tell you which shoes are best for you. What really originally led me to this store was the fact that I got sick and tired of going into the large sporting goods retailers and walking out with sneakers that eventually made my feet hurt. Yes your going to drop big bucks on the shoes here, and the first time you do it your going to have all sorts of second thoughts, but after walking in the shoes you will realize you made the right decision. During my visit I purchased the Yelp coupon $20 for $10 which was helpful, not much but a little. Let's face it, when you drop $300 on two pair of New Balance sneakers the deal is barely a scratch in the bill. I will edit this later with the gentlemanly name that helped me. He was awesome and I in fact purchased the same exact pair that he was wearing. Hey, when someone tells you they have owed 13 pairs of a specific shoe....it's got to be comfy. I also wanted the same shoe in black. The store did not carry the shoe in black, but they were glad to order it for me and ship it to me free of charge. I am a loyal customer to this store for the sneakers of comfort. NewBalance carried here are not available in the mass chain sports stores. I have shopped at other comfort shoe stores in Manhattan only to be disappointed by the fitting. So, if your feet are saying ouchy, head over to Hawley Lane Shoes. They can make your feet say ahhhhh.

had a wonderful visit to the Norwalk store. Maria helped size us and get are shoes. Ellen rang us…read moreout, helped change the address and was so present. Retail isn't easy during the holidays & they made it easy peasy we were in & out with in 30min mind you they serviced 2 kids 4 and 7! thank you!

Wow, I am struck by the fact that the entire chain gets poor reviews. I have had good experiences…read moreeach time I have dealt with one or another of the stores. I took two trips to the area pre-Covid and each time had a successful experience. The shoes were expensive, but now I buy from this family-owned small chain online and have never had a problem. They have very good sales and if you are concerned about a large outlay upfront, they do take one of those pay by month apps, so you can enjoy your shoes without breaking the bank short-term. That said, what I like about the place is the large variety of designer shoes they keep in stock at each store. The staff is not ultra-friendly. My very first time there, in Westport, I spied a gorgeous pair of Pliners for around $600. I asked for my size and it wasn't in back. So, as always happens, I checked the size of the floor sample and it was my size (6). I tried that one on and it was perfect, so I asked them to find the matching shoe. With a bit of grumbling, they did, got the box, and then, I said quite innocently, since this is a sample that presumably may have been tried on, is there any small discount for buying it? Nope! End of discussion. Since these were quite unique (black suede with marcasites) and the soles looked perfect, unworn, I went ahead and paid full price. My second trip was to the Greenwich store about 18 months later. There I got a friendly reception and found another stunning pair of Jon Joseph shoes (grey velvet with leather tassels), paid full price and was quite happy. After that, I watched (and still watch) for sales online. Their entire inventory is available that way and one can take advantage of the dozen or so brick/mortar stockpiles. They almost always take 20-40% off. The shoes are usually made in Europe and will last a lifetime (I have Pliners that are 30 years old and wear them weekly, just once having them re-soled; they are all made in Italy, thank the gods). They even now carry my latest obsession, beautiful, comfortable, affordable Marc Fisher shoes! Shoe-Inn ships immediately, they have great and responsive customer service if you call or email them and the quality is incomparable. So, if I were to go back, I would still brave the frosty reception here and there, would go when they have clearances, preferably, and appreciate the fact that these shoes are not only fashionable and beautiful, they are a sound investment, foot-ware-wise. (Far left Pliner pair are over 30 years old!)

Two stars for the great Merch. Zero stars for the staff. Years ago there was this awesome sales…read morewoman ; I moved away for a bit and she's no longer there. Every time I go , I get ( we don't have your size) or , they don't even ask you if you need help. I love shoes n more up the road , better service and goods

First time here, we will return! Oh hell we have to return to pick up my wife sneakers, Ian was…read moreextremely knowledgeable, found the right sneaker for me and my wife. Highly recommended this mom & pop family business. Thank you!

Can you please return my $75 credit balance? Carried over from last May. I returned sneakers on…read moretime in perfect unworn outside condition. No one told me they were final sale. To use the credit I forced myself to buy 1 pair of sneakers which do not fit, However, I kept them because I wore them outside. You don't have narrow sizes. I have tried every sneaker. Please refund the remainder of my money. I can buy alot of food with $75.

I have shopped at the Shoe Mart for over 3 years and have never been disappointed by the variety of…read morehigh quality made in America shoes, knowledgable and friendly staff and prompt and courteous service. In fact I've always been more than please. An amazing selection of Alden's. Both new, customs and factory seconds which are the best deal in men's shoes. The staff can point you to a unique show that will fit like a glove and last for years. The staff provides free goodies all the time; multiple high end shoe- horns, free shipping and advice you can't get anywhere else. I have worked with Bob Potts and he is a charm. Every shoe I have gotten from the Shoe Mart has been lauded by my peers, provided comfort and style to boot. While pricey, the Shoe Mart is my favorite place in the USA to purchase my dress shoes!

Great customer service. Go see Lance Raymond. Excellent quality shoes and hard to find sizes and…read morewidths

I have been going to ASF for my running shoes and for my wife and children's athletic shoes for…read moreover 10 years. Just picked up a new pair of Brooks running shoes today. They have high quality products and know their business well. Super great attitude and service. Very kid friendly also. Highly recommend!

Girls youth basketball uniforms were huge. The girls had gaping holes that didn't cover the…read morearmpits or sides of their chests. The shorts were too big. Lacking professional service fir fitting uniforms properly.

My experience at Mitchells over the past 32 years has been nothing less than fantastic. I was…read morealways helped by Bruce L. and he was the very best. I was in the store yesterday and Bruce told me that he was retiring after 43 years at Mitchells. This was his only job. Bruce is beyond description of his merits in being customer oriented. Mitchells must be a great place to work because so many employees have been there for decades and they know one of their most important assets are their employees. Bruce's shoes will be very hard to fill but if anyone can do it, it will be Mitchells. I wish Bruce the very best as he walks through the front doors onto the Post Rd. for the last time. Your admiring customer, Tom Bloch

Great service. The perfect matching flamingo color to match the pants! Flamingo theme head to toe!read more

The staff are very nice and truly take the time to measure and fit you perfectly. The quality of…read morethese shoes are great and I love my purchase. I would definitely recommend them to friends and family.

Great running shoe selection and a friendly staff with expertise! The prices are reasonable but if…read moreyou are looking for a deal sign up for one of their sponsored races.