My daughter walked out of the store in tears today. The short women with the short grey hair was so rude to her. My daughter is a size 2 and the comments she made to my daughter were rude and disrespectful. read more

I was so excited to spend the day with my daughter and her friends to find prom dresses today. I had heard so many great things about this place. Sad to say it was a not a good experience. The woman helping us was dismissive, rude , inattentive and basically absent. So disappointing on what could have been a special experience. read more

I wonder if the reviews of this terrible owner spoken of is the reason this shop moved out of Wilton center. probably. I didn't encounter the owner, or anyone for that matter really. walked in to browse, and encountered absolutely no one. wasn't greeted, and when I asked for help with an item no one had a clue. a different women, young but older than the other associate did help but seemed to come running out of nowhere. I would go back for a specific item, especially since I know they carry one of my favorite brands but I could easily get that at Bloomingdales. also, it looks like most of the 5 star reviews were written by people the owner may know. do you think people are really that stupid? read more

I must say the customer service I received was by far the best I've experienced! I was in search of a top that had been sold out near me(Orlando Florida) so I did a random search. Winged monkey actually had it. Not knowing exactly what size I should order, I called. Madison was absolutely unbelievable! Not only was she informative but actually offered to try it on and send me a picture so I could see the fit. Absolutely exceptional service from her and Jenny! They assured me that if the size wasn't right, they would take care of me. They even promptly mailed it out so I would have it for my upcoming vacation. Hands down the best customer service. I would definitely purchase from them again! read more

This is my go to store! I am always greeted immediately upon entering Winged Monkey and depending on if I want/need help there is always someone ready to recommend something or start to pull things they think I will like. This is the store I can always find my favorite jeans, a pair of boots, or a one of a kind necklace. I know if I need a last minute outfit to go out, or a dress, they will not disappoint! Their stock is always growing and changing, so I know I will always find something I love. If you ever saw my closet full of pink Winged Monkey bags you would know what a loyal customer I have been for over 7 years. read more

If you are looking for a gown don't go any where else. I can't believe the selection and quality of gowns that they stock. Another huge plus is the service you receive. The staff is so helpful and honest. I have to say after searching in NY and Connecticut the Winged Monkey had the best selection by far. Thanks Ladies. read more

What a great find! I almost did not go based on some of the reviews but took a chance anyway. I was prepared to be ignored but that was definitely not the case! Everyone was super helpful and they had such a great selection. Prices ranged from reasonable to $$$ but I was able to find two great dresses both under $100 for my very picky teen. I will definitely be back and in fact would like to pick up a few cute things for myself. read more

Called this morning to inquire about a cute sweater for my goddaughter. Got on the phone with a woman named Cathy and she was very nasty. She said that she was very busy and didn't want to waste time on the phone. Just FYI, its the holiday season, every store is busy, including other stores I will be shopping from. If this is how they let the employees speak to customers on the phone, I wouldn't be surprise that this place shuts in the near future. Take your business elsewhere read more

Great store for shoppers looking for a fashion trend HOWEVER, the owner is rude, nasty and condesending. She cares less about what her customer really wants and Interjects her bad attitude toward your choices. Her staff actually runs the other way.. read more

Great store- I have two little girls who always find what they need and I pop in frequently and have had great luck. Staff is attentive and knowledgable. A staple in Westport! read more

Only reason I'm giving this store 1 star is because I would drive all the way from Canada for there pop sockets and they have amazing hair elastics but that's are that stores useful for read more

The workers are judge mental rude and snotty. Did not have a good experience here AT ALL. Felt very disrespected

Great Store. Amazing selection and extremely helpful staff. Have had tons of success for myself as well as my daughter who is now 17. Everything from prom to casual. A terrific place to shop! read more

I wish I was writing this review to tell you what a wonderful experience you will have at Winged Monkey. The dresses are nice enough, relatively good selection and pricing in line with what you would find in Fairfield County. The problem is the two women who manage (possibly own?) the store. I simply do not understand why they feel the need to condescend to the people who shop at their store, to embarrass and humiliate the girls who are looking for dresses by telling them loudly they need to get a few sizes bigger, or that something will not look good on them BEFORE they even try it on. My favorite example was having her take a dress out of my daughters hand, while she was still standing at the rack and saying "this is a bad style for you, you can't wear a dress that tight". All I can say is WOW. News flash ladies, girls shop at your store for special events in their lives, they do not need you saying negative things to damage their self esteem. You should try reading your reviews, knowing that at least a couple of your of positive reviews as I found out by talking to one of your non-management sales associates, were written by friends & family of the store. On the upside, if you find a sales associate who is not part of the management team (hint: look for the younger sales staff), then you will have a pleasant and rewarding experience. Lastly - you need to do something about your fitting room. You don't have enough chairs or fitting rooms for busy weekends. read more

LOVE THIS STORE!! Staff is so friendly and patient! Have been there a few times with my daughter for prom dresses, and we never felt pressured or rushed, they really make their customers feel special. After going to many stores looking for dresses, my daughter actually requested to return to Winged Monkey to find a dress because the staff is so great! Highly recommend them! read more

I'm sure most of these reviews are fake and here's why... In January, my daughter and I went to the Winged Monkey to pick out her prom dress. There was a particular dress my daughter wanted that she saw on their web page. Quite a few girls had purchased dresses already, so we decided to check it out before anyone else bought it. The dress was a hit and spent over $500 on this Sherri Hill dress. The woman, who we believe was the owner, assured us that the dress would be put on the prom dress list so it wouldn't be duplicated. She took down the information and once again, assured me it would be entered onto the list. Well, guess what, they lied! It was duplicated in Feb and again in March, just a few days ago to be exact. I called to let them know and to ask why they kept duplicating the dress (the store was mentioned and could tell by the photo) and Mr. Nasty was rude and yelled at me! Mr. Nasty then explained that the Winged Monkey hasn't put dresses on the list in 3 years! Really? Why say you do, if you don't? He didn't apologize once, just blamed it on the girls that ignored the prom picture posting site. Ya think they always notice the dress right away? At least give them a heads up before blaming them for your blatant disregard. The right thing would have been to notify them of the duplication and then try to steer them toward another dress. Having 2 daughters, I've bought many a prom dress over the years and everyone else puts it on the list. Mr. Nasty actually had the gall to say "if they don't buy it from me they'll just go someplace else" and "you can bring the dress back and exchange it for another one"! Really? Empathy is a great thing to have but it's obvious you have none. They need to brush up and take some customer service classes. As always, it's all about the money/sale. One of girls did apologized after she realized but it's too late. 1. You don't want to cause drama and 2. Winged Monkey doesn't accept returns. So listen girls, if you ever find a duplicated dress at your prom, know it had to be bought at the Winged Monkey, because they could care less. My advice, think twice next time you consider buying a dress from there. Remember their dresses are not exclusive. Take Mr. Nasty's own advice and buy it someplace else!!! NEVER again! read more

Today, July 17th, I arrived at winged monkey at 6:15 to find the doors locked when they are open at 7:00. Called the store, girl answered and was annoyed that she had to come unlock the door for me. We entered the store and were complete ignored by the staff not even a hello or welcome. They were mad that we were in the store at 6:15 when they close at 7. This is not the first time that the staff in there are very rude and disrespectful. It is the last time cause I will never go back to the store again. Everything is a mess. We get no help and they get mad that you are in there 45 minutes before they are going to close. read more

I went to the Wing Monkey with my friend to shop for prom dresses. The people at the store were incredibly rude to both us. The sales girl was lazy and rude to me and my friend. I had a left a bad yelp review, and yelp had my removed my review because they said it was not clear or specific, but I am writing another one, because I feel it necessary to expose this horrible, mean business. Does not support girls or women. Is not kind. Employees sit on their phones inside of dressing room. Owners are rude. Everyone is rude and mean. Do not come here. read more

As the Mother of the Groom, I searched long and hard for a gown. When I finally thought I'd found a gown that I wanted to wear, I called the Winged Monkey to see if they had the gown at their store. They did! Upon my arrival, I was given the dress to try on; the dress that I "thought" I'd wear to my son's 9/28/18 wedding. I thought it was a beautiful gown and so did the owner of the shop, however, she suggested that I try on some other options. I am forever THANKFUL to her for the suggestion as I purchased the dress she recommended and I couldn't have been happier! I can't begin to tell the Yelp Community how many people complimented by dress. For days, I heard "stunning dress, fabulous dress, the best dress ever". I couldn't have been happier with the dress and the service that I received! Thank you Winged Monkey! read more

Unlike other reviews people were there to help my friend and I. I just dont like how they have to be there at all times waiting for you to change dresses like if I'm going to walk out with a $500 prom dress read more

I can't say enough good things -- the store was absolutely packed (an hour wait for the dressing rooms), but Nancy noticed my daughter with special needs and reached out to help us.... found us a bunch of great options (and my daughter is extremely hard to fit), and stayed with us until we found what we were looking for. She even helped us scour the sale rack looking for bargains. I had assumed that multiple trips would be required, but in one visit we got a great prom gown at a very good price (on sale) -- plus shoes! read more

Forget that it is an overpriced, cheap clothing, mis-mosh of crap. I am sick and tired of being treated like crap for being over a size zero. I understand this is Westport and this dump feels the need to kiss the behind of the skinny women, however, asking for a dress in over a size 10 is no crime. If you have a daughter over 110 pounds, don't let her in this place or she will be in therapy for the next few years. They ignore bigger girls and won't be bothered ordering in a larger size. The owners are horrible, but even that is not as bad as the constant fat shaming going on in this place. read more

The worst! I bought a dress online after speaking with Joel before purchasing it and was told via email that the price is a mistake! They wanted to charge me another $55.00 for THEIR MISTAKE. They are frauds and extremely rude. Run as fast as you can from these people. read more

Unbelievably rude and unprofessional staff. Went in looking for something for my wife, walked around without getting help for a good 15 minutes. Then the attendant was incredibly unhelpful. Do not waste your time supporting these frauds read more

Like other reviewers, I cannot support Winged Monkey because of how they treat their customers. Regardless if they have nice clothes (and that is debatable), they discriminate against customers that are not a size 0. Any discrimination is intolerable and should be exposed. Parents shopping with their daughters should be forewarned. I hope Yelp will do the right thing and not delete my post so that others can decide if they want to support a business that embraces sizeism. read more

I have never once had a good experience at winged monkey. I have been multiple times for just normal clothes and the dresses. The employees are lazy, can't be found when you need help, and don't offer to help you. My sorority has specific colors of dresses we needed to buy and I couldn't find an employee to help point me in the right direction and once I did (20 minutes later playing on some computer), and I had a pile of dresses to try on they didn't even offer me a fitting room. While I was there, a lady was looking for help to find dresses appropriate for her eighth grade daughter to wear to a middle school dance. She ended up leaving before me empty handed like me, since she couldn't seem to find the correct section. As someone who works in retail, I can tell you that this is a place that needs new employees or to have them retrained. Although they may have some good products in the dress department I would much rather take my time and business to a business where they care about their customers. read more

Winged Monkey. Horrible owner!! I had heard this about her. It's true. I used to shop here all the time, for myself and my 9 year old daughter. Always on my radar. Nice clothes, nice and helpful staff. However, I think I have discovered the rudest owner of a small business in this area! I like to support local and small businesses. On my recent trip to the store and my last, I purchased shoes for a my daughter and something for myself. I knew I was taking a chance on the shoe fitting my daughter (it was a sale item), but exactly what she was looking for to go with a special dress (purchased elsewhere) for a special occasion. They ended up to be too wide. Yes, sale items are not returnable, however exceptions can be made. I wanted to exchange the shoes for a pair that did fit my daughter and that cost more! I was told cant't do it. And fine, so now I have a pair of shoes that my daughter can never wear. I understand store policy. My problem with the store is in the way I was treated. The owner was rude, unsympathetic and condescending. What incentive do I have to go back. When I expressed this to the owner she didn't seem to care. She turned away from me to help someone who was buying something. If I were the owner of a small business, I would do my best to hang on to every customer I had. Regardless of how much a person spends. I worked in retail. She should watch how she treats customers. I took my business to Wishlist! They deserved the $$$$ I spent. read more

I echo all the reviews that detail how horrible the owner of this shop is. Honestly even though some of the clothing is nice (and really it's all over the place - high end to crap, no real vision in assortment) the killer is the awful feeling I get listening to the owner berate the staff - and sometimes the customers when she isn't happy with their behavior (like when they don't want to buy something she feels they should). Honestly, I don't understand why some people go into fields where they have to relate to others if they hate doing it. I have seen people leave the shop rather than listent to the meanness while browsing, and now I'm one of them. I just won't go there anymore. read more

The family was in high spirits shopping for a flower girl dress until we entered this store .. The owner is incredibly nasty and very condescending .. Avoid this store at all cost.... Some people have no business working with kids !!! I took my business to European Boutique !!! read more

Manager did end up reaching out and is issuing a refund which is the best I can ask for besides having my package magically appear in my mailbox with my sweatshirt inside. Issue really isn't with Winged Monkey, first review was out of pure frustration of so much time wasted trying to trace get any sort of help from Fed Ex or USPS. it's FedEx Smart Post which is a shady postal system that puts you at the mercy of USPS which is totally useless when it comes to tracing packages that were never delivered. read more

Great place for dresses for any occasion from kids thru 20's. wide price range and huge selection

Only reason why I'm giving three stars is because they have great clothes! But other than that i will give no stars to customer service. Went there for the first time the other day, the owner or owner(s) I believe stood there looking at me right as I entered the door. No hi, how are you doing, no smiles and continued talking. read more

Not customer-service oriented. Terrible return policy and rude staff. Been going there for 10 years because little direction competition in town, but now that more stores are opening, I will go elsewhere whenever possible -- would rather support mom and pops, but this "mom" and "pop" are both very rude. read more

Costumer service was absolutely awful I will never visit again. They are very rude and I had to walk out in the middle of trying on dresses! gave it a whole 1 star because they do have some pretty dresses for skinny people:( read more

AWFUL store. The owner Kathy is probably the rudest person I have ever encountered. She yells at her employees and expresses her unwanted opinions on customers. I witnessed her telling a young girl that something looked awful on her and that she "shouldn't wear things like that." Other than the awful owner the store itself is messy and confusing. It looks like a warehouse and things are disorganized. Don't waste your time here unless you like being treated badly and supporting condescending owners. read more

Awful just plain awful!! Owner was snotty and unfriendly. I brought my daughter here to look for a communion dress. I was appalled by how we were treated. Maybe because we weren't part of the "elite" Westport crowd or maybe it was because my daughter requires a dress size larger than a size 6. Whatever the reason, I would never step foot in that horrid store again. The owner telling my daughter to hold a dress up to her and make a decision as to what dress she wants that way. It was obvious they did not want to help us and wanted to continue doting on the other girl in the dressing room. read more

I have been shopping at the Winged Monkey since it opened. I truly have never seen a boutique owner more vested in her customer and merchandise. She is always there and available and her sense of design is outstanding. Personally I think it's important to be told the truth about how something looks or maybe to try a style that you may not think at first will work. Winged Monkey has been in business for at least 15 years which is pretty tough to beat for a local boutique....obviously she is doing a fantastic job. The merchandise is high end and never marked up. A truly honest business she runs. And her staff , they are wonderful too , running back and forth to find new items or switch sizes. Nobody is ever lazy or disinterested. I have purchased countless clothing for myself and my daughter, including her fri night Bat Mitzvah Dress. Winged Monkey is treasure chest and it's the business owner that makes it happen read more

It was horrible! I went to find a prom dress, and the associate was very pushy...not going back

After visiting this boutique, hopeful for their participation in a local fundraising fashion show to raise money for Prevent Child Abuse America...I left rather dumbfounded at the callous response of a manager (or associate?). I was unsure of which employee I spoke to because she was extremely unprofessional, rather immature, and unwelcoming. I have never felt more uncomfortable in a clothing store, a statement any worthwhile business would work to amend. Yet, this woman's remarks were insulting and hurtful regarding volunteer models and their sizing needs in the past. She was bold enough to even deem a specific university as having mostly "overweight girls." I was unaware that size 4 is "overweight" ma'am. Now I would have understood if this boutique only caters to size 0 & 2, however, the extra comments were completely uncalled for. You are adding to the self-image, weight obsession, eating disorder epidemic in our country. Not the best look for Westport. And anyone who shops there seems to support such outlandish notions. Our girls will be sure to send their business somewhere they will be accepted and uplifted by. By the way, thank you for offering to donate...oh wait! read more

The owner was such a nasty jerk! She made my best friend cry after she yelled at her for not trying on a particular dress. Very frustrating and upsetting experience. I do not recommend shopping at this store because the owner will give you a hard time and talk down to you. read more