magical store with amazing curated service. i found exactly what i was looking for with their help…read more I tell all my friends to shop here for baby gifts birthdays and coolest kids clothes in the area. loved it!

Read the fine print!…read more I purchased two rash guards for my son but they ended up being too small. He didn't even try one of them on but the owner refused a return. A policy is a policy but it was not clear upon purchase and the owner was unwilling to work with me even though I've been a longtime and loyal customer.

Why oh why didn't I read the Yelp reviews before I left toys and a bicycle here? Same as the…read moreprevious reviews - woman was too busy to give an inventory list but I should expect a check in a month. Never came. No one answers the phone. Rarely open. Finally managed to find it open and the woman said she had had health problems but would look it up and call and she never did. How is it possible that this place has been in business for years??

Totally agree with the above review. I brought some of my daughter's clothes there last year, along…read morewith a friend. They examine the clothes in front of you like everything you've brought in is trash unworthy of being in the store. During one visit I saw one of the clerks be very rude to a woman who inquired about the price of a boy's jacket-her answer was, "oh, that's Burberry, it's very expensive." The implication being-you can't afford it. Hardly anything sold-both my friend and I made the same amount, in the neighborhood of twenty dollars. A few months later I stopped in to see if anything else had sold, and saw some of my daughter's clothes hanging on the racks (items are supposed to be donated after three months on the selling floor-this was nearly a year later). I asked about it and was told they hadn't been able to get all their merchandise out the prior fall, so had saved it and were putting it out now. I was assured that my consignment number was on the clothing, and if it sold I would get my share of the selling price. I have since called three times to see if anything sold-once I talked to a person, gave my name and number and consignment number and was told she would check and call me back (she never did). Twice I left messages. No one has returned them. I guess I'll have to stop in and find out if anything sold, and then I am done with them. The whole experience has left a very bad taste in my mouth. I would not bother consigning here.

The clothing selection is fill with dated trends, and not in a charming, vintage way--just the same…read moretired styles year after year. Or they OVER buy on a trend from the 2000's....There's no variety. There's nothing that makes this place worth a visit. Most of the staff is just as uninspiring. They offer a halfhearted greeting when you walk in, but beyond that, they're completely disengaged--mostly standing around with their arms crossed, looking like they'd rather be anywhere else. Which makes sense because they barely make minimum wage, which is concerning considering how much the owner walks away with year after year. I probably wouldn't be inspired to help customers either. It's pretty obvious that the owner of this store couldn't care less about their employees--or their customers, for that matter. Unless you're looking for outdated clothes and indifferent service, I'd recommend shopping elsewhere. Go shop at the family owned business Richard's in Greenwich much better selection, happy employees and OWNERS!

Darien sport shop seems to have survived the online revolution with help from, you guessed it Santa…read moreClaus. Every year Santa comes and kids line up from across the country to sit on his lap and tell them what they want. In Darien, that could be a new Canada goose jacket (available at DSS) or a new pair of Nordic skis (available at DSS). Maybe even a new Range Rover (not available but DSS can order it). And for the adults who brave the intense December line to catch a glimpse of the big guy, they setup a makeshift bar (no charge of course) with Bloody Mary's, Mimosas, Beer, Wine, all the fixings. Back to Santa, did I mention this guy is the real deal? He claims that he runs a bird seed shop in the off season, lol. Yea Kringle, I ain't buying it. Tell those elves at the North Pole that the socks you brought me in '94 were bull$#&!. Jk I'm a good boy I take it back.

Went in today, was surprised to hear two people behind the counter gossiping to each other and…read moremaking transphobic comments.

I have been donating clothing and jewelry to the shop for more than 25 years. The DCA has always…read morebeen an outstanding Darien Organization because they donate to many groups and provide Scholarships to local students. Lately however there are new people who are hurting the time-honored reputation of the shop. On my last visit, I was dropping off fairly expensive clothing. A man likely in his seventies, told me in no uncertain terms that I could only bring 3 bags at one time ! He really did not seem to have any idea of the value of the items and was very rude and almost hostile! He never called any of the regular staff to evaluate the articles and I left feeling put-out and sad to say the least. In the future I will donate to The New Canaan Thrift Shop, which has a much friendlier staff, even though I live in Darien.

Whoever manages this store should be ashamed. To say it's disorganized is an understatement…read more There's literally piles of clothing on the floors. Shoes are an utter disaster. There's never anyone to ask for help. I avoid this store unless I'm desperate.

I wasn't sure I'd make it out alive at this location. I thought the store may have been bombed or…read moresuffered an earthquake. The piles and piles of random clothes- stacked higher than 5 feet on almost every display table is alarming. If that doesn't make you want to run out of there- check out The dressing room! I'd be safe to say there could be small children trapped beneath the rummage of clothing piled high. I noticed this happening at this location for some time but nothing ever improves and it has come to look like a scene out of Hoarders. So bad.

This was the most seamless experience ever. The fine print tells you everything you need, something…read morethe other two reviewers clearly ignored. I was the highest bidder on a chair and a half! That night my payment immediately went through and I was given the address and time frame to pick up in Norwalk. We were there for maybe 5 minutes waiting for them to help another customer and then I received the chair. It was exactly as described. The staff are kind people and made this very easy. Plus I got a $400 chair for $27, can't beat it!

Buyer Beware, this business advertises Shipping but does not answer emails, phone calls etc. do not…read moredo business with them if you are looking for shipping as they advertise. Also, they have bad reviews on the Better Business Bureau. Wish I had checked before bidding on www.auctionninja.com

This review is for today's encounter (at about 3:30pm) with the most miserable Amazon returns…read moreworker I have ever had the displeasure of interacting with. First, she was very rude to the customer right before me. She spoke to him like poop under her shoe and dismissed him to customer service because he was in the wrong line. When it was my turn, she was snarky and rude when I didn't have the QR code cued up fast enough. If you don't want to provide customer service, don't work a customer service job.. simple!

I had a really uncomfortable experience at this store today. A woman who was cleaning the bathroom…read morewas very disrespectful to a customer who used the bathroom because she walked into the bathroom while the floor was wet after mopping. After the cleaning woman said very rude, and quite frankly, bizarre things to the customer, she proceeded to follow the customer as she walked through the store. I completely understand why the ratings for the store is so low. The level of cleanliness and quality of some staff has really gone down. I will not return or recommend this store to anyone.

Amazing store. Friendly and knowledgeable staff. Highly recommend! I love that every time I go in I…read moreget a friendly greeting and a genuine smile. I always have someone ready to help me with what I am looking for. Always a pleasure shopping at Helen Ainson!

Always helpful, innovative with event clothes, and can dress you from head to toe! My particular…read morefavorite was a wedding in Kiowa, SC !! I had dress in bigger size altered to fit because it was no longer in stock! It fit like a glove and loved every minute of wearing it! Hope the new place works out! Nice location!