Hello and i would like too share my horrible experience at purchasing a pair of sketchers at store #183 THE SHOE DEPARTMENT at west gate plaza 2012 chili ave, as the receipt shows. Me and my wife went to this store on April 4, 2016 and bought two pair of shoes, mine being the "sketcher sport "memory foam. After arriving home and putting my shoes on I was kinda excited about the memory foam part, for I would have comfort. I'm non-stop on my dogs all weekdays at my work, as a lot of Americans are. I did work hard for the funds for these shoes. On sale they cost me $49.98, good price for what the shoe offered, and I was kinda disappointed when trying these shoes back on at home. They are simply too tight. No big deal. I should have gave a shoe size for the memory foam part of the shoe. We would just put them back in the box, bag and return them for one size bigger. Or well that's how it should of worked out. Me and my wife returned to this store with shoes and receipt and after entering this store told the clerk that we wanted to return the shoes for a size bigger, and he said no problem. So we were back in the men's department and this man came over and said his store will not refund the shoes, that they can only refund for items they can put back on the shelf and re-sell. Well what's the problem? All of the tags were removed, but were there. The shoe inserts were removed but were there. Yes i removed them. Heck I was excited when I got home. I had me some memory foam shoes. Who wouldn't be? And who wouldn't remove these tags, etc. I was so let down when being told i had to eat the shoes due to this. They couldn't be reshelved, re-sold and the store and employee were at this point viewing me and making me feel like a Sold Unit. I now felt as a person as I was feeling about the shoes in the moment, but I always thought and believed customers to be valued. There is no reason this store should of made me and my wife feel like a sold unit and not as humans. Are not people and the way they feel and treated in your business important? Buying shoes should not have to be an experience, only a moment, and a good one at that. We are stuck with the shoes. We no longer feel as they made us feel while we were in there. It was so bad I refused to take the shoes with us when we left there store and don;t want anyone else to have to experience it. We don't want anyone else too have too pay $100.00 to understand how you will be made to feel at this store. We payed forward for everyone! My wife did go back for the shoes. For this yelp review only, for this experience should be shared We spent 100.00 dollars on two pairs of shoes that day. On this day, my wife's are fine and mine still don't fit and are still in the box. I do glare at them at times, cause they leave a bad taste in my mouth. I wouldn't give this store a review of a one, but i had to in order to post this. I will leave our story of how we were treated and made to feel at THE SHOE DEPARTMENT AT WEST GATE PLAZA store #183 BAD EXPERIENCE AT THIS LOCATION!!!! read more
