Horrible selection, super hot in store. Wouldn't recommend this store at all! Brought all 4 grandsons here for new shoes left with nothing.

DO NOT GO TO THIS SHOE CITY! I would leave a negative review if I could. The manager Mr. Sisira was rude and not honoring my $50 gift card I had just bought from there. He was condescending and has no customer service skills. He was watching me the second I walked into the store like I was going to steal something and then treating me like I did something wrong with the gift card. I was so upset and did this in front of my 11 year old daughter. I even had the receipt and still treating me like I was nothing. I will never ever support this store location again. It is one thing to have something wrong with the gift card, but the way he treated me was outrageous. Do better Shoe City with who you have run your stores. He should not be allowed to treat people this way. read more

Do not go here. I was prepared to buy five pairs of shoes--two sandals, a workout pair, and possibly two pairs of work shoes. As a 43-year-old woman, I was trying to make thoughtful decisions while trying on different styles and sizes. However, the man working there was hovering over me the entire time, which made the experience uncomfortable. While sitting on the bench trying to choose, he suddenly raised his voice at me, insisting I try on every shoe in front of its display section. When I explained that I needed to see all the shoes together to decide, he told me my behavior was "unacceptable." I was shocked by how rude and unprofessional he was. Unfortunately, I had already spent quite a bit of time and needed one of the pairs for work, so I reluctantly made one pair. But I regret giving this place my money after the way I was treated. read more

I stopped here over the weekend to check out some sports gear and workout shoes. They had discounts on several items today. I took advantage and got some clothes. Never had been to this Shoe City location. But I was happy I found them. read more

Felt watched the entire time I was in here with my sons by whom I assume was the owner. Overall was a less than friendly environment. Selection is decent for kids and prices are average. Asked for ID for credit card which is fine I guess but when tap pay didn't go through twice, owner seemed annoyed and mannerisms toward me seemed as if it was stolen because he asked my name again after just checking my ID. Chip worked just fine but overall not a pleasant experience. I will definitely not be coming back here. read more

Return policy is outrageous. Bought shoes, got a hole with normal wear in two weeks. Would not exchange or return. Shoes were $100. Better to go to a reputable store and pay a bit more . read more

I do not recommend Shoe City. I went into the Stanton location to do some school shoe shopping and the store manager had just mopped the entire store during business hours. I slipped and hurt my back pretty bad from trying to catch myself. I reported the incident to their corporate office, who sent me two Shoe City debit cards. I tried using those debit cards today at this location in Los Alamitos and they said they couldn't help me. The cards wouldn't work! I'm so annoyed by the lack of customer service. Why give me something I can't even use? I'll never shop here for any shoes again! To have two awful experiences back to back is unacceptable. read more

Not worth coming here when other places have better service and shoes. My wife came in to buy my son some new shoes for him to wear after school. He's never had converse before so the size he usually gets for his crocs was way too big and when he tried them on he didn't like the way they felt with the extra room. When I got off work I brought them back, literally the same day, less than 3 hrs. They wouldn't honor their own return policy telling me they weren't the same shoes and they were old. To me that seems like a pretty bad way of doing business. If you take away anything from this review, just know that they don't honor their return policy and the value you get is terrible considering it's full price and final sale. read more

Service was ok the cashier charge me and didn't give me a receipt nor A bag. They have a good selection and price is at a decent price.

I found some really good shoes there is a couple of options and they are really nice and helpful there. read more

Shoe City - Shoe Stores Near Me - Los Alamitos, California

This store sells the kid's sized converse as adult sized and price. I was laughed at by the manager when I asked where the size 3 kids converse were. He said "those are adult sized shoes." Payed $70 when I should've only paid $35. You can even check on Converse website. Size 3 is LITTLE KID. My mistake, never again. read more

Asking for tips? I went to this store specifically to support local businesses and bought my daughter some converse she wanted for school. They were more expensive than the local department stores, but I want to support small business. We find the shoes and then I see the sign when you check out asking for tips. Seriously?! You just lost my business. Next time I will go to Nordstrom, pay less, and get the same product. The tipping expectation is getting g crazy. read more

Bought a pair Hoka shoes for my girlfriend. She tried them on in the store. Wore them home. Then next day she wore them around her house and they gave her leg cramps. She put them back in the box and tried to return them for a different style. The Shoe City employee said it was STORE POLICY not to take returns on shoes that have been worn. Doesn't matter that they were only worn less than one day. Shoes still were new. If this is indeed Shoe Citys policy then NEVER BUY anything from them. I sure won't ever again Shoes cost $150 and are painful to wear. Guess we'll try to contact Hoka directly. read more

Terrible Customer Service. I came in looking to buy a new pair of running shoes, specifically ASICS. After browsing around for 10 minutes, I asked the manager if they sell ASICS. The manager advised me they do and pointed toward the aisle. I spent another 15 minutes searching, but still couldn't locate them. I asked the cashier if they even have ASICS and she informed me they don't carry that brand. WHAT OF WASTE OF TIME..... Don't bother entering this store, take your business somewhere else. read more

The only good pair of retros they have and bad price, 70$ upcharge, I'm convinced all shoe city places are horrible, I come from IE area, same shoe city prices and service over there, a bunch of this stuff is sitting in malls for retail or below retail, read more

Shoe City - 70$ upcharge from retail, bs prices Hahhaa - Shoe Stores Near Me - Los Alamitos, California

I don't understand why their high top converse are being sold for $69.99 when msrp is $60.00 everywhere else. They must want some extra profit and probably doing this with other shoes aswell. Next time you come here make sure you know the original cost of the shoe you want and compare because on the converse site it's about $64 with tax and free shipping. Thanks for reading this far ! read more

Would give no stars if I could. I was trying to exchange a pair of shoes for my wife since she needed a half size bigger. They didn't have them at this store or any other local store so I asked for a refund. I had the wrong receipt in the box and the guy was flat out rude about it. I questioned his business approach and lack of customer service and he told me to get out of his store. I said I would leave once you hand me my shoes. He said he was the owner but I doubt it. There is no way someone that sour could be in business as long as they have been there. Mr friendly is the scruffy old dude standing behind the counter with a grumpy look. That was my last visit to that store. read more

I was going hiking at the Hollywood sign and all I wanted was some cheap sneakers. The most I was willing to pay was $30. When I walked in there was a woman standing right by the door and said nothing to me. No hello or how can I help you? I went straight to the sale area which is close to the door. They call those sales? Everything was 50+ for shoes that needed to be $15-$20. I left the sale area and I decided to take a little browse. At this point I went to a lot of other stores and I made shoe city my last resort. Then they have converse going for $60+ when you can get them at marshals for $15-$20. And the rest of the selection was either ugly or not worth the amount asked for. When I left the establishment I walked right past the lady and still nothing. So here's a tip, when you have customers come in...greet them. Ask if you can help them ? That's how you make sales. read more

Came into the store looking for laces. The scruffy old belligerent owner greeted me with a sour attitude and began to yell at me when I didn't tell him the size of the laces that I needed. This then escalated to a shouting match and he told me to "get the hell out of his store."Great customer service at this one... read more

Great customer service. Josephine even sings. And... spin the wheel! It really does happen! Free shoes, baby! read more

Shoe City - Lucky spin for free kicks! - Shoe Stores Near Me - Los Alamitos, California

Limited selection and slightly high prices but they set me off bc I opened a pack of socks after purchase and they were too small and wouldn't do an exchange for right size. Poor customer service costs future sales. read more

This is my 2nd time going to this store and I love it Customer service was amazing shoes great price, definitely recommend.

Old man too slow I'm sorry but god damm too slow man put someone faster need some one younger to keep the Lonnie moving

Josephine was very helpful. Went to get some new work shoes and of course the girlfriend wanted an new pair. However they have a contest that when you buy a pair you get spin a wheel. Luckily we actually won a free pair of shoes read more

Shoe City - Shoe Stores Near Me - Los Alamitos, California

There I was on Friday night picking up some much needed kicks. With my purchase, I was granted a spin on their wheel 'o free stuff. I honestly spun it to entertain the workers... UNTIL the wheel landed on the highest free shoes in the store!!! I was so ecstatic, I caused a mini scene!! I tried to give the free shoe choice to the employees but they wouldn't have it. I walked out of there in some sweet new Nike's! Thanks Shamma & Miguel! You were so kind and enjoyable during my shopping spree. I love Shoe City!!! read more

Called them to see if they had a certain pair of shoes. After the guy answered the phone, i asked him if he could check on a shoe in stock and she asked me to call back in 30 minutes cuz they just opened the store. WTF! Why bother answeing the phone if ur not gonna help ur customers. They just lost a couple hundred bucks a year from us. I usually buy all our vans there. Not no more. read more

Recently my boyfriend and I visited our local Shoe City to buy several pairs of shoes. We were quite disappointed in the way we were treated by one of the staff members. I specifically asked her "do you have any flat shoes?" she responded 'no we do not', then i looked at and entire end cap display filled with Van's Tennis shoes, which happen to be FLAT! I said, pointing to the shoes, "what about those, they are flat?". She responded 'oh those wont feel good on you'. I was stunned. I am thinking does this associate want to sell shoes or just be left alone to gab with the other two that she had previously been chatting with. I am sadly disappointed, and we ended up buying our shoes elsewhere. read more

Ate Josephine and Ate Bridgette were so helpful and so nice! There was great customer service, they provided socks when I needed it. They helped me find the exact size and style that I was looking for! On top of all that I spun the wheel and won a pair of shoes!!!!! read more

No stars...waited for 20 minutes no one there to open the doors. Get home and called 15 minutes later and no answer. Did the buisness close or is every employee late read more

Ate josephine was so nice!! she helped us to find the best fit for us.. hope to see her again when i drop by to buy new shoes..

Josephine and Evelyn were Extremely helpful and my daughter was very excited to win on her first turn on the wheel...

This place sucks! Won't ever buy shoes here again. The manager is rude and they don't stand behind the return policy. If I could give this place a zero I would. read more

I selected a pair of shoes, paid for them, and after finished paying the cashier told me that he would spin the little fortune wheel they had behind the counter, and if I got the number 0, I would get the same pair of shoes for free!!! number 0 occupied 4 pins. I got the third space, still 0, so I nailed it, but the teller said that it had to be in the middle space and showed me a tiny marker mark he had made. He refuse to give me the pair of shoes I won. FUCKING LIAR!!!! read more

I was looking for shoes for my son. When I walked in no one greeted me. I couldn't find any shoe I liked in his size. Bottom line, poor selection, poor customer service, save your time and go elsewhere. read more

I came here to buy shoes and got two spins on the wheel. Much to my surprise, I got lucky and won a free pair of shoes. Thank you Josephine and Lynn! read more

I bought a pair of Nike basketball shoes for my son. He wore these a total of 7 times for indoor basketball only. During his game and while he was running, the sole literally came undone and had breaks throughout the rubber. We only buy Nikes and this is the first time this has happened. Shoe City referred me to their corporate office and Rafael was absolutely no help. As big a store as they are, a replacement was not offered because it was "over the 30 day warranty." We have Nikes that are years old and I explained that these just looked as though they were defective. Inside the shoe it also had written... Nike Better World.com and inside the shoe size states it is a 2.5 when my son is a true 4.5. I only had him try these because they looked bigger. Long story short, I will no longer shop at Shoe City. The least they could do was offer a credit of some sort but Rafael spoke like a Robot and kept with "it's beyond 30 days." Mind you, I purchased these at end of Feb. as his Spring Season started March 15th. He wore them a total of 7 times. It's not about the money. It's principle. read more

Recently went in to check out their nikes, and for some reason I felt like they were knock offs.. The quality just wasn't there. Cheaply made.. I could be wrong someone get back to me read more

I went to other shoe city,but this shoe city is better. Customer service was very good. One sale associate helped us and she is very nice. As soon as we come in they greeted us and asked us if we need any help. It was an easy shopping for me and my kids because the lady helped us a lot, from measuring my kids foot and to find the right shoes. I love this shoe city very organized. But hopefully they will have some more selections of Nike's specially the new style. I absolutely coming back here. Thanks to the young filipina lady who helped us today. read more