I came in to Alec's today looking for a new pair of brooks. When I walked in, I was greeted by…read moreseveral staff who seemed to love their jobs. When I was ready to start trying on shoes, I was assisted by Kaitlyn. (sorry if I'm spelling your name wrong!) Kaitlyn was extremely knowledgeable about every shoe on the market. She was able to go into detail when answering all of my questions. She was also extremely patient and kind. I knew what I was looking for and ended up going back over to the clearance section because the shoe I wanted had sold out and I did not want to order anything. I ended up walking back over to Kaitlyn because she knew what I was looking for. Kaitlyn was so incredibly kind and patient that I did not feel rushed or pressured. She had the best attitude and the best costumer service I've ever seen. I would rather spend more money and shop at this store, than order anything online or go to any other store because the customer service is phenomenal. Thank you so much for your help today!

Andrew was very polite, and helped me find exactly what I needed--he made sure I had all the…read morefeatures I needed in a work boot, and answered all of my questions. Maddie helped me at the counter, she was also polite and worked efficiently. It was a busy day, but Andrew and Maddie worked patiently, quickly, and overall did an excellent job. Thank you!

I've been very happy with the selection and the service here…read more They run a little pricey but since it's an independent shop selling mainstream brands I'd expect that. Pass

Tried to return defective shoes, and the partial owner gave me a huge hassle and turned it into a…read morenightmare. He sounded very unprofessional and incompetent for a partial owner so it looks like they lost 2 customers, and proud to leave.

Coming from Boston, I think this Premium outlet is great since it's tax free all year long. We got…read morefound really good deals at Coach, MK, Bloomingdale's, and Coach. They also have other popular stores including Saks Fifth Avenue, Nike, and Boss. The outlets are the place to go for the best deals. For the negatives, the food court is pretty sad, it only has a coffee shop, a pizza restaurant, and chicken restaurant, and a small Indian restaurant. We got food from the chicken restaurant and it was disappointing. Also, it was a hot day and there's not too much shade besides going into the stores or the food court. Overall, I like the Wrentham Village Premium Outlets more in terms of their layout and larger store selection, but would recommend going here if you plan on making large purchases to save on the tax.

This was a great outlet shopping experience! It was very quiet on a weekday afternoon, and it was a…read moregreat experience strolling through the various shops. There is a large selection of big names here including Nike, Calvin Klein,and Le Creuset to name a few. We found some great bargains at Nike and also found some great kitchen items at Le Creuset. There is a Lindt store here too for all your chocolate needs! We definitely paid that a visit also. I was also surprised at how friendly and knowledgeable all the staff were at the various stores. The staff at Le Creuset really seemed to understand their products very well. We did not eat here, but there is a small food court. Restrooms were quite clean and well-kept. Overall this was a great shopping experience!

I placed an online order and it said it would be ready around two hours for pick up. I arrived at…read morethe store approximately three hours after ordering and it was pretty jamming with customers and the store looked really clean and had a humongous shoe inventory. I proceeded to get in line and was only the third one back and when I got to the cashier she was so friendly and welcoming and even the second cashier said hello so, I gave her my name and what I ordered and order #. They could not locate my order and at this point the manager came up to the registers and the cashier brought it to her attention. After all three looked behind the counter and could not locate it. The cashier and Manager both went out onto the floor and located the right shoes and brought them to me. I checked them out in the box they were the correct Skechers and off I was. Great experience with a small hiccup that was corrected perfectly. Highly recommend this store.

Well they show they carry the new balance 481 v3 but when uiu ho online its a different story they…read moredon't show anything like what I'm looking for.awful just awgul

Beautiful selection of quality products, and the owner obviously has a passion for the business…read more We bought 3 beautiful wool blankets by Pendleton here and they were a great price.

Service, selections, value all 5 stars. A great browsing place leather goods especially. Had the…read moresame owner for over 60 years.

What a positive shopping experience. Great selection of shoes and the customer service was superb…read more Went looking for pickleball sneakers. I had some indecision with which pair to get, but the gentleman who helped us tried a variety of lacing options based upon my feedback. As soon as he found the right lacing pattern for me, I was sold. It was a neat learning experience, seeing how much a change in lacing could impact comfort. Left with 3 pairs of sneakers! I highly recommend this family run company. Thank you for your customer service

Great selection of tennis shoes and the best customer service. You can't beat this shop for tennis,…read morerunning and pickle ball gear.

I always appreciate the great selection they have and I purchased walking shoes and a travel bag…read morefor a trip. I loved both the shoes and the bag, but the leather on the sneakers began shredding in a number of places and the locking mechanism on the travel bag fell off and disappeared. I went in just to let them know about the issues, hoping I might be able to get a new locking mechanism and suggestions of how to care for the shoes. They replaced both without being asked. A great store that stands by their products. It pays to shop local.

Lauren was amazing finding many boots that fit my style so much so that when I couldn't decide I…read moreended up with multiple pairs. What a high quality family owned personal shoe store and I'm fortunate to have them so close. I will definitely return very soon. Thank you

I'm outside waiting for the store inventory to be done and anyone knows that store inventory is…read moresupposed to be done at night when the store closes this is the third time they changed the sign on the door been here since 11 am and left and came back twice getting frustrated and this is unacceptable something has to be done about the store workers and management

I've been here a few times, and for the most part, the experiences have been positive. I think, for…read morea man, the selection is hard to beat. I have purchased both sneakers and dress shoes here. I would pick this place over Payless as well as more expensive stores unless I was willing to splurge for higher quality.

I was very satisfied with the Nike shoes I bought there, and the prices are very fair.read more

Awesome selection, tons of styles from sport, work, casual, and dress. Picked up a pair of…read morememory foam flip flops, normally 60 at the mall, but 30 here... won't even get into how many pairs the GF found. The staff are also very helpful.