I love Alec's shoe store. I started going about 11 years ago. To the store on Main Street. I still…read morego to the new store. I originally brought my grandsons for their shoes. But after that I started getting my sneakers there. And now the majority of our family and a few friends go there too. It's great! Tim's of choices. Excellent customer service. They will size your feet. Which is great especially if you have children. 5 stars isn't enough!! Alec's all the way.

As a longtime customer of Alec's Shoes in Nashua, the experience I had today was incredibly…read moredisappointing. Over the years, I've spent thousands of dollars there and referred numerous family members and friends because I believed they stood behind the products they sold. Unfortunately, that trust is gone. I purchased a pair of Clarks on May 9th specifically for an upcoming vacation. After wearing them ONCE to dinner, I realized they were too snug and needed a wider size. I returned to the store June 9th with the original box and receipt, fully intending to exchange them for the exact same shoe in a wider width. The only issue? The soles showed the slightest amount of wear from being worn once. Despite the fact that I was requesting an exchange--not a refund--and despite what I believed was compliance with their stated return policy, I was told the shoes were no longer in "new condition" and could not be exchanged. How exactly are customers supposed to determine whether a shoe is truly comfortable and fits properly without wearing it beyond a few steps in a store? Shoes often feel different after an actual outing. Refusing to exchange a pair that was worn once for a few hours is an unreasonable policy, especially for a retailer that charges premium prices. I have never minded paying more for quality footwear and good customer service, but this experience demonstrated a complete lack of flexibility and customer appreciation. They clearly don't value their customers and don't care about anything other than making that initial sale. There are plenty of other shoe retailers offering the same quality products with much more customer-friendly return and exchange policies. After years of loyalty and thousands of dollars spent, I can no longer recommend Alec's Shoes and would caution others to carefully consider their return policy before making a purchase. If you wear the shoes even once to determine whether they actually fit comfortably, don't expect any accommodation if they don't work out. **I was so surprised by the way they handled the situation that I took photos of the exchange to share with this review**

I use to live in the area and having narrow feet this was the place to buy my shoes. I cannot buy…read morefrom any chain stores as the shoes just do not fit. Now I live 1.5 hours away and since we were driving through I wanted to stop and find new sandals as mine (bought here) were about 10 years old and all stretched out. I love this store. Anyone with narrow feet should visit this place. I found 2 pair of sandals and would have bought more if they had my size. One pair was identical the to ones I bought years before. The shoes run narrow, fit beautifully and are reasonably priced. Yes some shoes are expensive but I do not think any more then at other non chain shoe stores. There selection is large. The staff is average.

My friend and I went last Wednesday afternoon. We walked in say hello the woman with a short hair…read morewe're standing there she said nothing so we said hi and I told him my foot situation. I asked her if she had ultra sneakers for women extra wide and she says no this is all we have. Could you look in the back and she just looked at us and she came back and she says no we have nothing and she walked away and asked if we could have someone else help us and she sent alongside another young lady who is also was not willing to help us I was appalled, considering I work in retail I would never ever treat somebody the way that we would treated that day. Hello nothing too bad people.

Tried to return defective shoes, and the partial owner gave me a huge hassle and turned it into a…read morenightmare. He sounded very unprofessional and incompetent for a partial owner so it looks like they lost 2 customers, and proud to leave.

I just came on to say how terrific the customer service is at Hyman's Pennyworth's. They took…read moretheir time and patience to fit my difficult daughter's foot with Hoka Sneakers. They literally brought out 8 different pairs for her to compare and contrast and nothing was a problem. While we were there for 40 minutes or so, I witnessed 2 other women getting fitted with equally experienced and excellent salespeople. We all checked out at the same time and were all raving about our experiences. While many people find it easy to post a negative review, I wanted to share something that makes me want to go back and shop in the store.

A women's shoe store. They have some flat shoes but as you'd expect from the name, most have…read moreheels. There are tons of silver and gold shoes so if that's what you'll like, don't miss Stiletto. It's the kind of store that I'll never understand. 3 stars because I don't hold that against them but there's nothing inside that I can see any point to.

Stiletto has the finest brands of shoes, sandals and boots that last for several seasons. Worth the…read moreprice! Owner, Marlene is very considerate and helpful. Best shoe store in town!

I am so glad we found this place!…read more My husband has challenging feet - born with club feet, and now he is a Chef who stands all day. We're new to the area and wanted to find a place that carried high-quality, supportive shoe brands like SAS and dress shoes for orthopedic clients. I was so impressed with the staff and the quality of the selection. We came in on a busy Saturday but were quickly attended to by a knowledgeable and friendly sales associate. She listened to my husband, picked out two choices - both were perfect - he bought exactly what he needed. While he was shopping, another saleswoman took time with me - I tried on probably 10 pairs of shoes - "just for fun." It was great - she brought out styles I would never usually try and really enjoyed getting some new ideas. There was no extra pressure, no sales gimmicks - just quality products. No one cared that I was "just looking." The owner came and introduced himself - made us feel welcome. We left feeling like we had found a place we know we will make a trip from Boston to go back too!

This is the store to go to if you have issues with feet and if not that than for quality footwear…read more Service is the best and reminiscent of what a full service shoe store was and should be.

When I walked in I wasa greeted by an associate asking if I needed help which I like when I enter a…read moresmall store like this. The staff is knowledgeable and is very helpful helping you find a good fair of shoes or whatever you need. Would definitely come back.

One of the most customer service friendly businesses we go too. There always seems to be an…read moreabundance of educated friendly staff on hand. While you're not going to find the prices like you see in giant box stores, there is a better selection and quality merchandise and they make up for price with customer service. They gave everything from sandals, sneakers, work boots, dress shoes for every age.

Better to go barefooted instead of wearing anything they sale. Yelp removed my first review because…read moreRed's cried which is indicative of the staffs attitude. Over rated, over priced and low quality shoes. Staff follow you like you're gonna steal. Then they give attitude when you ask for help. Shoes are of the lowest quality and will fall apart in less than a year. Quit hiring crying lazy staff is my advice.