For appetizers we ordered the Hamachi Carpaccio. For Special Rolls, we ordered the Netflix Roll, Barracuda Roll, and the Rainbow Roll. All of the rolls were very fresh and flavorful. For a local sushi spot, I really enjoyed the experience as it was clean and not too crowded. The staff was attentive as well. read more

After eating the sushi, we became very sick with vomiting, chills, fever, and headaches. This was extremely concerning and disappointing. Please reply. Would like to speak with management. read more

We've been coming to this place for several years now. Over the past two years especially, we've visited at least 2-3 times a month, mostly out of convenience, since it's very close to our house and often part of our evening walk. Over time, we've noticed a pattern: the waitresses often act as if they're doing us a favor by serving us. We usually just laugh it off and don't give it much thought. What's hard to ignore, though, is that we've seen them interact very differently with other regulars, much warmer and friendlier than what we've experienced. To start with the positives: the food is good. Not amazing, but solid and convenient, which is why we keep coming back. Today's visit, however, was particularly disturbing. When we walked in, only one table was occupied (a family of four). We said there were two of us, and the waitress pointed us to a four-person table. As we were getting settled, she came back and insisted that since there were only two of us, we needed to move to a smaller table. I pushed back, explaining that we tend to order a lot of food and that in the past they've actually moved us to larger tables so everything would fit. She reluctantly agreed. We ordered hot sake, which arrived lukewarm. I politely and calmly asked, with a smile, if it could be warmed up. She clearly wasn't happy about that. Throughout the rest of the meal, both waitresses brought our food with no smile and no sense of hospitality. The overall vibe was cold and unwelcoming. After we finished dinner and signed the check, one of the waitresses actually chased us to the car to ask if something was wrong because the tip was "too little." Tipping is optional and based on the service provided. I gave her my honest feedback about the service we received. She became upset and said, "I tried to smile and I gave you food." We paid for the food, this wasn't a favor. If this kind of attitude continues, it's not surprising the place was nearly empty on a Saturday evening. We'll likely still stop by occasionally because of convenience, but the service consistently holds this place back from being anything more than average. read more

Really good new sushi spot in the area. Fresh, a lot of sashimi options and lunch bento boxes. They also serve alcohol and I really enjoyed the food and service read more

Most of the 1 star reviews is due to timing so PLEASE READ the bad reviews, it doesn't have to do with the sushi quality. The LG roll was absolutely incredible and the nigiri was so fresh. I've been to a ton of sushi spots in the Bay Area and I can honestly say this is hands down my favorite. We ordered 4 rolls, nigiri and the carpaccio hamachi and everything was delicious. My 8 year old daughter loved the chicken teriyaki and completely devoured it. We will be back soon! The rolls had more pieces on them, I just started eating before taking the pic. read more

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I am a longtime customer, food is always consistently great. But in my last visit I noticed new techno background music which was not appealing at all. Please turn the music off. read more

Staff greeted us right away and sat us quickly. The restaurant is very clean and organized. The bathroom was also clean. We ordered a shrimp tempura roll to share. My hubby ordered a sashimi and a Udon . I ordered a teriyaki beef meal with rice, salad and miso soup. Everything we ate was delicious and good quality and we would definitely return if in the area. read more

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One of the best sushi restaurants I have ever been too. Staff is really nice, bathroom is clean, restaurant has a lot of seating but not crowded or loud. And the food is delicious!! We had the ahi appetizer and three rolls to share. Perfect for two people. The Philadelphia roll was so creamy! And the role with the salmon on top was fantastic. The deep fried salmon roll was also amazing. They all melted in our mouths. Super fresh salmon and such great pairings. We will be here again read more

I called to place a to-go order, they did advise me it would be an hour wait and took down my number. I showed up an hour later and the wait staff ignored me after I told them I had a to-go order. I had to track down a waitress who finally said that they hadn't even started the order and would not give me an answer how long it would take. They provided an excuse that one of the sushi chefs didn't show up, but could not answer why they didn't call me at some point to say the order would take longer. The wait staff's customer service was extremely terrible and borderline rude. I ended up self-canceling my order in person. I will not be going back. The manager was apologetic, but unfortunately did not negate the rude service by staff and common courtesy. Ended up going to Taco Bell, which had better customer service. read more

We have been coming for years. Top shelf fish, top shelf rice. IYKYK type place in Los Gatos! Highly recommend

The food was so fresh and good! I was able to try the chicken katsu and a sushi and bomb!!! The service was good. The lady kept checking if we were doing okay and refilled our water cup. I would definitely go back! The food was super good and can't wait to try more The space was super clean and minimalist. read more

Shiroi Sushi - Some of what I ate! - Sushi Bars Near Me - Los Gatos, California

We went into this restaurant with the intention of ordering out and the server flat out said, "No. It's going to take 40 minutes because we are busy." We love supporting local business and are completely understanding of a busy night, but this is absolutely ridiculous; we were willing to wait and was met with impolite service and no apology. I hope in the future they are more accepting of people willing to give them business and support- super disappointing. read more

One of my favorites in the Bay Area! Staff is nice, and food is great. Always fresh and tasty. Definitely recommend. read more

The food s good but the waitress was the rudest person I have encountered in a restaurant in a long time. I don't understand why people like that work in a such a job. She was so rude to us we walked out. read more

A Rude Chef Or Boss Was Yelling On Me Last evening, I walked in this Korean tuning Japanese restaurant to order some to go at around 6:30 pm. No one no any sig. discloses that the to go order takes 20 minutes. After ordered my meal, I grabbed a bottom beer, and asked the server how about my order, and answered they were working on it. It was not really busy? And 3 table and two sit at the bar. Till 7:10pm, I checked again, and same answer per the server. 5 minutes later, the rude chef suddenly walked out and yelling on said if you could not wait at last 20 minutes , do not come. Very impolite. Again, no anyone mentioned such rule till the end. What sucked person? I would never come again and won't recommend to all my friends, clients , followers. Further legal action will be thinked about it. Any attorney who could help, please reach me. read more

Shiroi Sushi - Sushi Bars Near Me - Los Gatos, California

Came to Shiroi for a family lunch today and we had the best meal. Our server was so warm and kind, and service was quick and seamless. The restaurant is bright, clean, and a lovely place to dine. All of the sushi was so fresh and delicious. They have lots of options on the menu outside of sushi as well. I loved the hamachi carpaccio and the Los Gatos roll the most, but everything we had was wonderful! read more

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This is the only sushi restaurant near work and my coworkers often come here. I have dined here 3 times, 2 of the 3 times I came with my coworkers who frequent here; the service was normal. One day I decided to come by myself and I must say that the service was different. The waitress was kind of cold, no greeting, never checked on me, and didn't bring me miso soup at all. The food tasted pretty good, so I might come again if I want sushi for lunch, but I'm a bit uncertain as I would not want the bad services that were mentioned here in several reviews. read more

My friend and I went to Shiroi Sushi for dinner on a Friday night around 6:30pm. She has been there several times to pick up to-go orders, but it was my first time at the restaurant ever as well as her first time there for a dine-in. The restaurant was clean, cute, and cozy. The place was considerably busy, especially with large groups, but they were tables available to easily accommodate us. Service was great. The food came out in a timely manner. Our server was friendly and helpful. The food was on par. I ordered saba nigiri, hotate nigiri, and agedashi. The mackerel and scallops tasted fresh, and I felt that the protein to rice ratio was nicely proportioned. Their agedashi tofu was exactly what I wanted it to be. Loved the dashi broth, which had a good balance of saltiness and umami flavor. read more

I had a very disappointing experience at this establishment due to incredibly poor customer service from the sushi chef. I came in hoping to place a simple to-go order and was shocked at how rudely I was treated. Despite there being an open seat at the bar--which I even offered to take so I could order more easily--the chef flat-out refused to serve me. He claimed he didn't have time to "package" the order, which frankly makes no sense for a restaurant that presumably serves takeout. What made it worse was his dismissive and argumentative tone. It felt like he was going out of his way to be unaccommodating and unwelcoming. I've never experienced such an unnecessarily hostile attitude from someone in a service role. I left feeling embarrassed and frustrated. I won't be returning, and I would caution others who expect even basic courtesy from the staff. There are plenty of other sushi spots with great food and respectful service--this clearly isn't one of them. read more

Best sushi price ever! They have the best California rolls. I highly recommend this place. This is a great restaurant.

Best sushi in town. Zero pain in the A. Don't even go here unless you're chill. Breathe yoga nearby read more

Some of the best sushi my sister and I have had in SF. I was visiting my sister and we wanted to grab some dinner. So we decided to try out Shiroi sushi, it is walking distance to her place. We ordered the garlic edema ( super delicious) and shared three rolls. I should've taken pictures but we were so hungry we forgot. The service they provided was incredible kind and quick even for a Togo order. We will definitely be back again! read more

This spot has been on my list for a while and I finally made it here for lunch. It's a pretty small restaurant with spartan decor. There was 1 waitress and 1 sushi Chef. The food was pretty good. The crispy rice was excellent. The agedashi tofu was very tasty. The chicken katsu, salmon roll were good too. I will come back. read more

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Service was great! Food was beyond fresh and very tasty! First time there and we are so very pleased!

The Best! My family and I have been going to Shiroi's since it opened. Shiroi's is our favorite Sushi restaurant, and refuse to go anywhere else. The sushi chef, David, is amazing! At times we ask that he just make something unique for us and it never disappoints. Staff is also so friendly and we feel like family here. Whenever we introduce friends to Shiroi's, it then become their favorite too. When we hear that our friends went without us and we get jealous. read more

eh, so-so. came for the lunch special, which includes a protein choice (I picked chicken katsu) one roll (tuna for me) salad and miso soup for $20 as mentioned in other reviews, service was weird. not friendly or welcoming and although the waitress seemed harried, there were only a few other tables eating lunch and it took her a long time to get around to taking my order. I sat at the sushi bar and didn't get any acknowledgement from the sushi chef. no hello, no eye contact, nothing. I'm not there to make friends but it was definitely not a welcoming place. unlikely I'll ever return read more

Quickly becoming my favorite local Japanese spot. The lunch special is super reasonable, the quality of all fish has been superb, and the salad dressing is hands down my favorite nearby. Small little spot with good ambiance and nice servers/chefs. I really enjoy sneaking away here for a midweek lunch. read more

SUPER HORRIBLE FOOD POISONING!!! Service was the worst imaginable. Karen was RUDE and talked bad about every customer even her regulars. She was talking in Korean to her coworker which I understand after living in Korea for 5 years. read more

WHAT IN THE WORLD?!?! Following our dinner, my family and i tipped what felt to be a generous %10 after being treated SO POORLY during our dinner. While i was bumped into without any apology or recognition by our awful waitress, my family was verbally attacked by the same waitress for asking our udon soup be served without vegetables! (DEFINITELY SPIT IN OUR FOOD) Following our dinner, we were followed out the door and scolded for tipping the %10 for their bad service. The sushi chef and horrible waitress came up to our faces, swearing, screaming and threatening us. This was absolutely disgusting and unprofessional. I hope the owner and workers are disappointed!!! NEVER IN MY LIFE WOULD I RECOMMEND THIS PLACE, NOR WOULD I RETURN AGAIN! This place is a COMPLETE JOKE!!!!!! This place deserved 0 stars! Absolutely disgusted by this establishment. Extremely embarrassing! read more

I don't even know where to start. First off, the service was horrible! I tried ordering from the older lady and all I got was disrespect! Don't even get me started on the cooks, I looked in the kitchen and saw the waiter putting his private parts on some of the rude customers food. Also, the overall atmosphere of the restaurant was depressing. Not to mention the place smelled like dog feces. Kinda funny since I found some hair in my meat! 1 star, never coming back again! read more

Great restaurant! Always such quick service. It can get pretty crowded so I would call ahead or show up early for a larger party. I always get the Aldo's roll and it's fabulous. They do sometimes run out of prosciutto so ask when you sit so you know. read more

Wow! So first of all we got to the restaurant and it was 20 minutes to two and it says on their Yelp page they are open until 2:30. The waitress was rude, extremely, we didn't get a hello, fist thing she said is that they are closing kitchens. I order for my daughter who is five and self in the fist minute of us setting down. She totally messed up the order and had the audacity to have an attitude about it. She actually picked up a plate from my five year old that was hungry and excited to eat. The food is actually not bad, but the service is disgusting the waitress should not wait tables she is so rude it is beyond me. read more

Shiroi Sushi - Restaurant operation hours - Sushi Bars Near Me - Los Gatos, California

Came here on a casual date and the food was very good. We had a caterpillar roll, a special dragon roll and some edamame. All were very tasty and our meal arrived quickly once we ordered, which was nice. The downside was that it was insanely loud inside for such a small place and the service left something to be desired. At the start it wasn't bad but trying to get a water refill took forever because no one came back to check on us. We had to make multiple attempts to get eye contact and flag someone down. Maybe an off night on the service but the noise was too much. I think I would do a pickup order in the future or visit at a time when it's less busy. read more

Shiroi Sushi - Rossos dragon roll - Sushi Bars Near Me - Los Gatos, California

What in the ever living hell...? me and my friend came here to eat and we were treated extremely poorly the entire time by a rude waitress. It was offhanded and passive agressive service, but that didn't bother us. She yelled at us when we asked to split the bill too. That's not even the bad part. We got a regular amount of food (2 rolls for 2 people + drinks). We forgot to tip, but even if I remembered I wouldn't have left one for the shitty service. As we left, she followed me out and started screaming... She got in my face (2 inches, about to swing) and screamed "you didn't leave a tip, let me teach you something! you tip when you eat!" I was so shocked my mouth fell open... I got out a "what?" and she said "what? you fucking asshole".... craziest thing was her being kind to everyone else in that restaurant, even singing happy birthday for one family. She must've been going through something mentally. Tipped her $20 so she could use that to pay for her psychiatrist and possibly a vibrator. Food was alright. read more

Place is horrible... A mother and a kid got yelled at by the chef when they (very friendly and kindly) asked about their order. Didn't finish my meal and just left.. Just stay away read more

I tried Uni for the first time - exquisite taste! Try the Albacore or Yellow Tail so fresh! read more

I am thoroughly disgusted with the behavior of the staff, there was an older waitress that made rude comments about my disabled son, even making fun of his facial deformities. extremely disappointed and will not be going back. read more

The food was okay. The service was worst ever. (0.5 out of 10) So I walked into the restaurant myself, asking the waitress if I can order something to go, then I got a no answer. Then I decided to eat there and sit on a table near the counter. The waitress came to me with a creepy look saying I can only sit on the bar counter. ( There were other customers there at that time too. They sit on the regular table) So I asked her if I could sit somewhere near the window where there was small table. She said yes. Right after I sit on my small table, she came there really impatient saying they can do take out and reiterated it was a last call, hurried me to order. When it came to check, I asked the waitress if I could use Apple Pay, she just walked back to the kitchen herself without saying anything. The chef there told me I can use Apple Pay back there. I have never encountered such rude service before in Campbell city. Feel so uncomfortable with the experience there. Will not return anymore. read more

I used to work right next to this place and would frequent a few times a month. My friend still works near by and wanted to grab sushi for lunch and do a distanced lunch date. So she ordered us 2 bentos and 2 rolls. Boy how disappointing! The food before was a solid 3.5 stars but it's pretty rough now... truly would give 1 star but I feel bad because of Covid. My biggest disappointment was the Netflix roll (California roll with baked scallops). The scallops were not cooked and needless to say, the top wasn't even baked. There was a lot of brown liquid on the bottom of the roll so it was a soggy wet mess. Couldn't even pick a piece up without it falling apart. Another issue is the pricing online is not what it is when you head there. Instead of us spending $60 on the 2 bento lunch specials and 2 rolls, it was over $80. Truly nuts and the food was not good at all. So disappointed I won't be back. read more

Shiroi Sushi - Soggy - Sushi Bars Near Me - Los Gatos, California

The service here is horrible. Both waitresses were extremely rude throughout the dining experience. They never checked up on our table even though the restaurant is tiny, they were rude in their replies, and would practically be on top of you when reaching over the table. They also impose an 18% gratuity fee on every check without making it clear on the receipt that it is required. read more