I contracted with this "company" to get my car shipped from North Carolina to Seattle. The agent who sold me the contract then disappeared from view and after several attempts to track her down to answer some questions I was eventually told that Sheldon had taken over my contract. I had to ask several times for a pick up time and was given a 3 hour window and told that Sheldon and the driver would let me know when the truck was on its way. The pick up window arrived and I had heard nothing so I attempted to call, I kept getting put on hold, my call was dropped or transferred to voice mail, after an hour of trying, Sheldon called to tell me the truck had "just" canceled and he was attempting to find a replacement and would call me back ASAP. It was a Friday afternoon and I knew the work week was ending so after an hour I started calling again, no answer, interminable holds, passed to voice mail etc. At 5pm Sheldon called me back to scream at me for making numerous calls, he was aggressive and argumentative and ended the call shouting "Guess what? Your contract's cancelled!!" DO NOT USE THIS OUTFIT! THEY ARE UNRELIABLE AND RUDE read more

We hired this company to transport a car and 2 motorcycles to our new home. Solidifying the pickup and drop-off timing was difficult due to our own travel time, but we were able to confirm a Wednesday pickup w/ a Saturday drop-off w/ a signed contract and good faith deposit to ShipLux. The 3rd party company United Auto Transport that was dispatched for this transport contacted us multiple times trying each time to pickup a day later or drop-off a day earlier. Ultimately they confirmed a pickup time late day Wednesday, only to not show up w/ no communication at all. I called Marcos @ ShipLux who assured me they would be there and that he had worked w/ this 3rd party multiple times. We were leaving early morning on Thursday and now had to scramble to make other arrangements to get these items shipped 900+ miles. United Auto Transport had the audacity to text me about 3 hours into our trip asking if the vehicle/motorcycles were ready for pickup, and acted oblivious when I said the contracted pick up was already passed. It's been 3 weeks since this horrible experience and we are still unable to get our good faith deposit back - apparently they are in the business of stealing $$ and not abiding by signed contracts. read more

CHOOSE WISELY THIS IS A TOTAL BS COMPANY READ ALL THE REVIEWS I am not one to leave reviews nor badmouth anyone, especially a business, but I believe this is a valid situation. They may receive good reviews for doing what we pay them to do and rightfully so. When things dont go well and they handle the situation just as bad is when you realize if they have your best interest. Spoke with Mark Joubert, gave me a similar rate as others and paid for insurance. Mark ASSURED me the vehicle was insured. Driver picked up the truck and 5 days later was at my house with the truck minus the SUNROOF.(I believe it was stolen) Driver says it flew off. Driver also told me he just damaged a sunroof on a BMW. Maybe they should hire another company I have pictures of the vehicle pickup and when I received it. Both Mark Joubert and Cepero Transport both assured me that insurance would handle the claim. Insurance denied the claim due to not meeting their deductible. In the meanwhile I had to replace the glass(it rains in South Florida. Shiplux says the driver should pay, the driver said I hired Shiplux and they should pay and neither will pay me. This is how they wash their hands of liability. So while you pay Shiplux to transport your vehicle, THEY DONT. They hired CEPERO TRANSPORT to do so, NEITHER OF THEM know how to handle this situation which has been going on for a month. I don't expect either to do the right thing but at least this may deter some of you with your decision on who to use as a broker. SHIPLUX and CEPERO Transport both receive and F on customer service!!!!!! read more

I have never left a review in my life, but using this company to ship my car was the most negative experience I've ever had with a business. Please save yourself the stress and find a company through a friend's referral, or at the very least carefully scan the reviews including Yelp. My car was delivered a week later and despite my best efforts to contact the company and carrier via email, phone, and text, they would not provide me with an updated delivery estimate, or even a window of 2-3 days, which would've been tremendously helpful. Instead, they told me it would arrive either tonight or tomorrow morning nearly every time I contacted them, and this was not true. At one point they told me the driver's truck broke down meaning it would be an additional 12-24 hour delay, and it ended up being several days. Eventually, people stopped picking up my calls, so my boyfriend tried calling, and they hung up on him while he was talking. The person who would occasionally answer my texts at this point said they were checking with the driver about the delivery over and over again for a few days without giving me any information. I read a review that when someone contacted the police, ShipLux promptly delivered their car. So I told them I would file a missing vehicle report if they didn't provide me with an estimate. Then, within 12 hours, I saw on my tracking app that my car started moving after days of standing still. The next day, it was delivered, albeit on the middle of a busy street instead of to my address. I had to walk to the middle of the street. I would understand this if I lived on a narrow or windy road, and if I was communicated with beforehand, but that was not the case. Lucky for me, I had moved in to a new place the previous day and didn't have to go to work. Otherwise, I might not have been able to retrieve my car since I was not warned that it was going to be delivered that day until about 20 minutes prior. I understand that this business is tricky, but the lack of communication and professionalism was absolutely shocking. read more

Hired them in Sept. 2022 to haul our RV out to CO from OH. Driver backed the RV into my garage and never unplugged the power cord. Damaged it pretty good. I filed a claim with their insurance policy, but the driver refuses to pay his deductible. ShipLux refuses to help out as well. Find another service! read more

They are horrible. My pick up was supposed to be on a Sunday morning and after constantly calling was told they would not be there. After many complaints they picked it up on Sunday nigh. was supposed to deliver it on Tuesday and again after calling and calling did not get it until Thursday nigh. This gave them plenty of time to steal all my stuff in my car. Contacted the Lee County Sheriff's office and unfortunately they can't say what state it was stolen in. These thieves know exactly how to rob you and get away with it read more

I thought I was dealing with a very friendly broker Sheldon, but he disappointed me big time! He told me what I wanted to hear and ignored my calls and e-mails just pacified me and was not straight. Those brokers want their cut and don't care what happens to you once they book you and got your car! I had to rearrange my entire trip and had to go off of the contracted drivers schedule and not my own. He got real quiet when that happened! Be careful when booking through these brokers! On the plus side I did get my car in tact. I was only ripped off an additional $100 over my quote. Update: After posting this Sheldon agreed to refund me $100 even though my trip expenses exceeded that amount they're at least refunding me for the extra charge for some belongings in my car. read more

I tried to get a motorcycle transported, they kept making promises they couldn't keep. They did refund my deposit promptly. I wanted to give him the job because he responded very quick. I contacted another company and they scheduled it fast. read more

Don't use, take your deposit and then change their quote, won't refund. Listen to the one star reviews I believe other are bogus. We had a bad experience lost our deposit but probably saved our classic car from harm. read more

We hired a (Shiplux LLC) to facilitate a pickup of a 2021 Harley Davidson Tri Glide motorcycle by a motorcycle transportation company, We were told by the Shiplux that the bike would be delivered on June 5, 2024, When we spoke to the driver he assured us that the bike would be delivered on June 5th or June 6 this after originally saying it would be early in the week which i took to mean either June 3rd or 4th ,On Thursday June 6, the driver informed us that he was having vehicle transmission issues and proceeded to send us screen shots of text messages between himself and a transmission repair company, At which time I called Shiplux LLC and expressed to them the issue with delivery of the motorcycle he became agitated and hung up the phone on me. I called Shiplux LLC back and spoke to someone by the name of Marco and told him that I didn't appreciate him hanging up the phone on me and asked how did he plan to rectify the problem also that he was paid 195.00 and told me my bike would be delivered on a certain day and as of this day June 6 , 2024 I have yet to receive my motorcycle I personally don't think he should receive the whole fee because the date to deliver my motorcycle has come and gone, He was very unprofessional and it appeared since he had already received his fee he didn't care if I ever got my motorcycle back at all he seemed to have no since of concern or empathy I would never use this service again and would advised any who would consider using there service to pay close attention to there track record I only gave them 1 star because 0 was not an option. read more

Avoid like a plague. I had to ship my car from USA to Canada and hired them despite higher pricing because Noah assured high quality service. I was promised car pick up in three days and delivery in 1-2 weeks .The car got picked on the 9th day and it took total 5 weeks for them to deliver the car. No courtesy call for delays or updates and sparse call backs. I'd have to call them every few days to hear a new reason for the delay. The attitude soon shifts to "it will get there when it gets there" , "its logistics so have no expectations" and "I told you why the delay so be satisfied with that". Rudeness when you convey your frustration. They have the money and your car so all you feel is stuck and helpless. The Canada import broker charged higher fees than Noah told. Going with your own broker is then additional delays. Do not trust their initial estimates about taxes owed. Overall a zero star service and not the peace of mind one would hope for. read more

I had never shipped a car before, so I checked out several companies before choosing ShipLux. My pickup and delivery were excellent! My car was picked up in Santa Monica, CA, and delivered to me in San Francisco, CA. I had several conversations with your very helpful and friendly dispatcher, and the driver who delivered my car could not have been kinder or more helpful. He even checked the oil in my car! I would love to give your company more than 5 stars because my entire experience could not have been better. Thank you! read more

I thoroughly researched six different carrier companies for the enclosed transport of our '69 Cougar from AZ to CA. I received the best communication and second-lowest price from ShipLux. That was really good since there was a $400 spread between quotes! From the minute I requested a quote to the time I signed the contract, I was pleased. They were direct with me about how it works and what to expect. They accommodated my sellers' schedule for picking up the car and will have it to us faster than any other company could. This has been a 5* experience from start to finish. I highly recommend ShipLux. read more

I was shipping a car, and 2 days before my shipment I asked the contracted shipper if they could accommodate a change to the day before. He texted yes. The next morning, the day of the shipment, he did not return any of my texts or calls. Most of the day passed and I had no way to connect with anyone. Panicked, as we had changed our flights, and needed to get the car handed off, I tried calling Shiplux for help. No return calls, only an email later than night telling me I owed the originally billed deposit as a "cancellation fee". I was able to find a new vendor (National, highly recommend). Do not use Shiplux. They are very responsive when doing quotes or getting you to make a deposit, but after that could care less and will take your deposit and run! The vendor they contracted to was unprofessional and there was no way to contact them, I don't even know if this was a legit shipper. read more

I reached out to have my car transported and received a call back and response with a pickup date. Not 24 hours early, but on the day of pickup, I received a call which I thought was the confirmation of time and pickup but turns out it was a new day of pickup. I was told my car would be picked up the next day which was ok with me since I was not leaving town that day. The next day, I received a text that said my car would be picked up today and after waiting until 3pm I reached out to several people and found out that the truck that was going to pickup my car was having difficulties and could not make it until Monday. I could not wait any longer therefore, I drove my own car from Tennessee to Washington DC. I have never drove this far alone but I did it because I needed to be at work on Monday and not in Tennessee waiting to see if they would cancel again. I don't mind losing my deposit but I feel like there should have been more communication and an offer to pay me back at least 1/2 of my deposit. With this said, I would not use this company due to the lack of customer service and professional etiquette. I would not say this will happen to you, I am writing to let you know my story and you can investigate your scenario as you proceed. Understanding that when you first reach out you are communicating with a broker who find a transport company is why I gave 2 stars versus 1 star. read more

Had a great experience dealing with Noah Clark! He was able to answer all my questions and give detailed information about the process and paperwork that needs to be done to ship my car from canada to United States. I recommend Shiplux to anyone needing to ship their vehicle. read more

these people are crooked do not trust them I canceled my order right away the guy Sheldon lied to me 3 times and then he gave out my data and information to random companies who are still harrassing me 3 days later lying to me more this is fraud and I would not trust these people with my information or an expensive car ! Sheldon is a total liar shady as they come ! read more

I'm a shipper this company doesn't care about their Carriers. I was dispatched a unit on Sunday that was supposed to be ready for pickup Monday FL to Nc. I call the pickup locations Monday Early they say it's ready meet you their at 9am to arrive the unit isn't ready. We'll trying to be a good carrier because they say they need it to their customer by Wednesday I agreed to wait they said they would have it ready in a hour. AFTER a hour I notified shiplux and said I'm going to need compensation for waiting the agent says I'm checking into it. I waited for 5.5 hours to get the unit contacted the agent again still no response,and emailed the company. Everyone in the company who's number I have ignored my messages. Well today I spoke with Evan Zinger real smart ass he didn't care that I waited because I was still able to get the unit same day so my time meant nothing to him. Told him pickup location stated to bill shiplux and shiplux would bill them he stated he doesn't see anything wrong with the situation. All I asked for was compensation for my time I don't think that was unreasonable and still delivered the next day. read more

trash company do not use! picked up our car five days late after we had already moved across the country. communication was nonexistent and when it was it was bold face lies. "I'll pick it up today I promise" and then the next day the same bull crap. delivered it late of course too. they also thought a $150 compensation was enough. we shouldn't have to pay a freaking thing. bunch of scammers! Not to mention they didn't have the correct address for pickup either. read more

I have used Noah for the last 5 years every time I buy a car Noah is the guy to help . He initially told me my car would pick up in a week . My car was loaded the next day and delivered in 3 days . If you're buying a car out of state I would recommend Noah . read more

If I could give them zero stars, I would. My representative was advised that the customer would not be available to accept delivery on given dates, and I reiterated this several times. After the driver had already been set to pick up the unit and headed to the destination did I find out that he would be getting there before the customer was to be there. I am the one that had to jump through hoops to make other arrangements. I was told by the driver that he would leave the unit with keys in it in front of the customers home. UNACCEPTABLE! My rep never responded when I asked for help resolving. I even called and spoke with another person and still no response. read more

Horrible experience!! I was treated with disrespect, they didnt transport the vehicle when they said they would. They damaged my vehicle that cost me $581.32 to get repaired. They said I needed to get it fixed BEFORE they would send it into their insurance company. Now that is fixed, they will not answer my phone calls. In addition, they drove my car 46 miles without my consents or knowledge. They also opened my sun roof during a rain and snow storm and delivered it that way. It was a 880 mile transport with he sunroof open. I will be reporting them to the BBB and also posting as many reviews as I can about my experience. I work for a corporation that has vehicles transported on a regular basis and we will never use this company again! Out of respect they should have simply refunded my money instead of going through all of these issues that i had to pay out of my own pocket! read more

This company is a joke with atrocious customer service. The up front "look" of their website is very professional but does not reflect the their true nature. I had a need for a specialized shipment of a classic vehicle in an enclosed trailer. Shiplux was quick to schedule the pickup, however they merely brokered out the transport to another company which turned into a nightmare and the end of their customer support. In trying to coordinate the vehicle pickup with the seller of the vehicle at the the point of origin, the truck was was days past the scheduled 3-day pickup window and also required the seller to load the vehicle in the middle of the night. Transit time was also longer than advertised with the vehicle being transferred between multiple transports and left in the outside in a storage yards in the weather defeating the purpose of paying for enclosed transport. Shiplux's advertised 24/7 customer support amounts to a recorded answering service and no call backs. If you do manage to actually get a hold of someone, they will merely tell you they need to call the driver and then never get back to you. Even better, after calling to try to coordinate drop-off and only getting the voice mail, I called back immediately on my wife's phone and they eagerly answered--apparently a new caller ID was another potential sap so it was worth answering. When I said I wanted to get an update on my shipment, they said they needed to call the driver and hung up without even asking who/what the inquiry was about. There was also damage incurred to the vehicle but since they brokered the job out, they wouldn't honor their own 100% insurance coverage policy and it became a pissing match of who was actually liable. The only saving grace of this ordeal is that the actual carrier was noted by the seller at the origin so I could work directly with them on the delivery. For their part Shiplux only made the situation frustrating and added zero value. My recommendation would be to avoid them unless you need a boost to your blood pressure. read more

THE WORST!!!I don't even know where to start. First, they were a week late picking up. They knew the 2 cars had to be delivered by Oct 7. They promised me it would. 3 different days they said the shipper was coming the next day. Finally I got so fed up and I called the actual trucking company who laughed and said they wouldn't be picking up for at least 5 more days. Finally the cars were picked up AFTER NORMAL BUSINESS HOURS. The car was picked up Thursday night. The driver said the cars would be delivered by Saturday already 2 days later . The first car arrived a week later, again after hours but at least they delivered it to my house. The 2nd car, a GLS 450 was not on the same truck. It didn't show up for another 6 days. Because the car is fully connected to me via the app, every time the truck opened its doors it would send me location , file level, odometer etc. The car sat on SC for 3 days. When the truck door was opened the car mysteriously had 181 extra miles on the Odometer and the fuel level was exactly the same and exact to the decimal point, which means the car was towed , not on a flatbed, but towed on its rear wheels. One of the worst things you can do to an AWD vehicle. Stay away from SHIPLUX. They promised me a full refund of their fee. Still haven't got it so I'm disputing the charge with the credit card company. Their service sucks . And stay away from Millionaire Auto Transport who towed my car. read more