I would like to share my experience at Shipley's today 6/7. Unfortunately, the customer service I received in the drive-thru was very disappointing. If you are going to have someone working the drive-thru, they should have a positive attitude and provide basic customer service. The employee assisting me, a lady with glasses and a ponytail, appeared unhappy, did not greet me, and had very little communication throughout the transaction. When she handed me my order of five items, she did not even provide a bag. The kolaches were delicious, as always, but the customer service was not up to par. The negative attitude and lack of friendliness really impacted my experience and put a damper on my day. I know Shipley's can do better, and I hope this feedback helps improve future customer experiences. This version keeps your frustration clear while remaining professional and more likely to be taken seriously by management. read more

Shipley Donuts - Donuts Near Me - Austin, Texas

Again lovely people who in the many months since this review have re-sent me many free or heavily discounted items ... So I am so sad to say except for blueberry cake -- and kinda sorta the glazed...everything else is still just terrible. The kolaches are flat out inedible. Still such a shame...this and TWO other locations it's all the same garbage but all three places have such lovely, sweet and kind workers..but there needs to be a MASSIVE overhaul in the cooking mechanisms/processes , recipes, or both. While this is much cheaper -- this place is just the Temu/wish.com Krispy Kreme. read more

A powerful wizard served me my six jalapeño cheesy kolaches today. Best kolaches I've ever had hands down. Folks hanging out enjoying the ambiance. Electric company truck double parked, flashing lights. Fresh location. The man at the counter pulls it together. If pressed he might tell your fortune. No promises though. read more

I have a few friends in town for F1 and they wanted donuts for breakfast. Where else do you go?? It's an added bonus that it's two minutes from my house. I wish I was a sweets person because every donut looked amazing!! I got a cheese/jalapeño kolache. (Not pictured because it was in my belly so fast) ;) My friend stuffed two donuts in his face hole and brought the other two for the car ride out to the track. I love seeing the parents picking up their Saturday donuts, kids in tow-who are typically wearing pajamas. I saw a cutie this morning in pajamas and slippers. Good dad! Donuts for the win and some silence for mom back home sipping her coffee in silence. read more

Shipley Donuts - Boston Crème, cinnamon sugar, glazed, and chocolate covered with sprinkles! - Donuts Near Me - Austin, Texas

The donuts and kolaches are always delicious. When you go inside, you can see everyone hustling but they are quick and kind and getting things done efficiently! read more

Always enjoy the fresh donuts and kolaches but the real win of this store is the employees and camaraderie amongst the patrons. Love my little neighborhood stop. read more

Shipley Donuts - Donuts Near Me - Austin, Texas

I walked into this establishment and the lady was counting the money in the register. I asked for a dozen donuts 4 chocolate iced with sprinkles 4 chocolate iced and 4 glazed. This is what I got apparently she's not the best at counting. There goes 14.50 read more

Shipley Donuts - Donuts Near Me - Austin, Texas

Have been here 3 times and not once been able to successfully give me my iced coffee. Don't sell it if you can't serve it.

Feel sorry to leave this because the owner was working hard in the back but couldn't let it go. When I first walk in I have one of the girls at the counter look at me several times before even tell me to come to the front when I was waiting patiently. I walk up and was greeted with a long yawn. The customer service from this woman was awful, she got my order wrong. Then proceeded to stair at the receipt while I wrote a tip, then doesn't even say thank you after I left a tip and just walked off because she wasn't happy with it. This hasn't been the first time this has happened and will be the last. This establishment lost my business and will let others know as well read more

'Sure do wish there was an option for "no stars." WORST donuts ever!! Very artificial in taste, texture and all around unappetizing. One bite out of a jelly filled and two bites out of a maple glazed was all I needed for an abrupt nauseous reaction. read more

I have just two words: maple donut. But seriously, that's all you need to know. AND THEY DON'T RUN OUT OF THEM. I'm just glad I don't live here otherwise I would be eating one a day. read more

I got donuts before 8am on a Saturday and they were not fresh. Not bad but not great. Combo donuts on S Lamar are superior. 3/5 read more

Super nice staff with great customer service. The food was amazing , and the place was very clean. Love the drive thru option too

I enjoy eating donut and I have been trying new donut shop.The most of donut typically become harden in next day but Shipley Donut's dough was still soft even overnight! read more

Shipley Donuts - 1 Dozen Do-Nut Holes Cinnamon twist Glazed Donut Bavarian cream donut - Donuts Near Me - Austin, Texas

Love me some Shipley donuts. I have been coming here for years and the quality continues and makes me want to continue coming here. I have visited many donut places in my life and around Austin. I still think Shipley has the best donuts around, especially if they are fresh. The kolaches are amazing and their cake donuts are second to none. The staff here has always been top notch. The owner does a great job at keeping the place staffed and the teams well trained. Normally friendly, kind, and engaging. Let me be clear, this is the Shipley location to visit. Stay far away from the new location on Menchaca and William Cannon. Worst service. Terrible donuts. Kolaches are a joke. Not sure what they decided to deviate from the standard. Super disappointing. I go out of my way to go to the Brodie location and skip the William cannon location. Highly recommend this location. read more

This location was pretty damn good! I got a sausage cheese kolache 8.5/10 Bavarian filled 10/10 Plain glazed 4.5/10 (wasn't fresh and hot like usual) read more

Don't have any photos at the moment but once you leave Texas you'll miss Shipley donuts, I've had alot of donuts in austin and the one consistent place will always be shipleys! I miss it all the time. Sooo good. read more

Very friendly location on Brodie Lane. The donuts were fresh. I would get donuts from here again.

It's been awhile since I've had me some good ole shipley's but it did not disappoint . After trying to pick up 4 dozen chocolate / glaze donuts for work across the street and basically being turned away, I drove through the drive thru and was served quickly with hot donuts !! The place was hopping of course at 7am but it moved quickly and my device was prompt ! I grabbed a cream cheese donut for myself which was a new one for me and man, it was great!! Not as rich I thought it might be, instead it was creamy and just the right amount of sweet and rich . The rest of the donuts were a hit with everyone at work too!! Fluffy and warm ! read more

Shipley Donuts - Mixed staff choice !! They did well... - Donuts Near Me - Austin, Texas

Fart definition - to release intestinal gas through the anus. Let me just tell you this story about why my wife is considering a divorce, possibly living in a tent in the back yard this holiday weekend, and thanks to Shipley's sausage, egg, and cheese kolache it just might happen I went to the bank down the street today. My boy little Rooster knows where the donuts are. I mean two blocks away he is saying "donut?". I pulled in and ordered a glazed and a sausage, cheese, jalapeno. I ended up with the SEC instead. We went about our business of the Zilker train, and various shopping adventures. Then the gas appeared, then became UNCONTROLLABLE. I then recalled that the only time I ever ordered the mentioned kolache this happened. It won't happen again. EVER! Say your some business guy trying to make the bosses happy with some snacks at the Friday meeting; better be a quick meeting. Forget that 5 hour perspectives on some initiative. You will DIE holding it in. Stick with the donuts if you must. Basically to avoid this happening I now have to go to the bank and turn back towards Slaughter to keep the boy out of that drive-thru. My wife is frowning right now. I'm sunk. Home of the Big Earl? No Mas, Thanks. read more

My favorite doughnut place, period. Always has a great variety of incredible doughnuts. Staff is always super friendly. The best place around. read more

First timer so we ordered a dozen. We ordered two blueberry and two raspberry jelly. There was little to no jelly in the blueberry in a large cavern inside. The raspberry had more but not super jelly donut like filling. The apple fritter and cinnamon roll was ok but lacked flavor. The chocolate cake donut was a miss. The best one we had was the chocolate coconut. This was super chocolaty with coconut topping. Lastly, my favorite is a maple donut. This one had zero flavor was light and tasted washed out. KC Donuts maple which is across the street blows this one away. We did order a sausage kolache. It was all dough with a tiny sausage inside. Terrible. They were out of han & cheese. Sorry. I was hoping for better. read more

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Shipley's is consistently solid. Usually load up on plain glazed, because at the end of the day, there's really no beating a classic. This one has a drive through, huge bonus during corona. To pay tribute to the great Mitch Hedberg, I always pay with cash... "I bought a donut and they gave me a receipt for the donut. I don't need a receipt for the donut. I give you money and you give me the donut, end of transaction. We don't need to bring ink and paper into this. I can't imagine a scenario that I would have to prove that I bought a donut." - Mitch Hedberg, RIP read more

Didn't mean to stop (hee hee) but it was worth it! Donut was delicious & warm. Staff was super nice & friendly. read more

Shipley Donuts - a sign on the side of a building - Donuts Near Me - Austin, Texas

The kolaches and donuts at this Shipley's location are the best there are. Seriously, out of all the locations I've been too growing up in Texas, this location is THE BEST. They make each item to pure perfection. I moved to Oregon 1.5 years ago and I think about them constantly. Do yourself a favor and get a sausage, jalapeño kolache and a chocolate glazed donut. You will not be disappointed. read more

Overdue update for a place that should have countless check-ins from us! This Shipley's is in our 'hood. We frequent them a lot: know busy times, better times to walk-in vs do drive-thru, and what/when they might be out of what we want to order. Yes, we've had incorrect orders, FYI (do check orders -especially for kolaches- before leaving). I met the franchise owner Steve many years ago, around opening. He's the coolest guy and wants to deliver the best, period. He's established an incredible team: from making donuts and kolaches to the delivery. From an outsider, this Shipley's feels like a family-run business through & through. As I prefer to give good ratings and to support local business owners, I was tempted to give serious negative stars for the visit this morning. Why did I not? 1. I assumed the person handling the drive-thru was new (I was correct). Response: In theory, customers should give a new person a break. Biz-wise, manager should know busy times and the difference of "need" during these times -planning/training accordingly. Bottom-line, before work/school: "everyone" is in a rush (put your best/fastest at the drive-thru!). 2. Yes, I stopped by later the same day to talk with Steve and shared our disappointing experience this morning. Don't know if he really "heard" that the timed 23-minute wait for 4 cars in front of me was literally timed. Yes, this morning averaged of over 5 minutes per vehicle. Normally, it's a lot less (2-3 minutes per), and on weekends, they often send out an order-taker to facilitate delivery. Yes, I understand new staff and school/work "big" orders"- don't know how many of these were "big orders" before the car in front of us (1-2 donuts and 1/2 dozen kolaches or less from what I saw delivered - um yeah just shy of 5 minutes from when they pulled up to the window). 3. I prefer to give the benefit of the doubt - as in, new person at the window. Upon our turn, feedback to the new person: Please don't take the time to comment on things hanging from my rearview mirror (yes, thank you, but I've been waiting to order for 23 minutes), please consider filling my coffee cup last vs first so it's hot, and please label the box (of different kolaches). Again, she's new (& everyone needs the opportunity to learn!). Can't "dog" this Shipley's for 1 experience with someone new at the window/drive-thru! I absolutely encourage all to give this Shipley's location a visit: more times than not, you'll be happy/fully satisfied! Our disappointing experience this morning is not the norm! 4 stars for Shipley's on Brodie. Eager to elevate this to 5, but currently deserving of 4 only. (Advice to the manager: Consistent correctness of our order and continued speedy drive-thru experience will bump y'all up to 5 stars!) Hopeful future & positive update/check-in! Please give Shipley's on Brodie a try! read more

Shipley Donuts - Kolaches - Donuts Near Me - Austin, Texas

Best Donut/Breakfast shop in South Austin! Steve does an amazing job running this business! Can't wait to be back.

Did an online order. Allowed plenty of time for it to be ready. Still had to stand in line and order not ready when I got to front of the line. They shouldn't offer this service if they can't fulfill it. read more

This is a great donut place. So many choices, and they constantly replenish them even later in the day. I would post what I love, but pretty much everyone knows donuts and has their own favorites. You will more than likely find whatever you crave at Shipley's. My only complaint is I wish they were open late night. I definitely recommend them. read more

I grew up with a Shipley's near my home and it was always just ok and I still feel that way about it. It had been a long time since I had been. I saw a picture of Obama on the internet carrying a box of donuts and I wanted some. HAHA I know I can be easily influenced by food. I wanted to go to another spot, but the husband wanted Shipley's. I gave in on this one. I ordered an apple fritter and a cream cheese donut. I wasn't a fan of the apple fritter. It was a little too flat and I thought it needed more apple pieces. The cream cheese one was a little better for me, but it wasn't like real cream cheese - more like cream cheese icing. I wasn't a fan. Now the reason I give them 3 stars in stead of 2 is because of their meat kolaches. I had a bite of the big earl and it good. I also split the boudin kolache and it was my favorite thing I had. I recommend their kolaches, but I would skip the donuts. read more

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this by far has been the best do-nut shop that i have ever been too the do-nuts are always fresh the staff are super nice and always enjoy speaking to the owner and staff been to many shipley do-nut shops and this one goes above the rest read more

First time here as I stopped here after a disappointing visit to another donut shop. Walked in and first off the lady was so friendly and ready to help. Explained their selection, which was great, made my picks and left with a friendly goodbye from the staff. The donuts were still warm when I got home and the flavors were great. Excited to go back. read more

After 29 years of enjoying Shipley Donut long john's I am off to find another brand. The once fluffy, sweet white filling has been replaced with a runny flavorless icing-like substance that would surely make the original Mr. Shipley blush with embarrassment. A Houston institution, Shipley Donuts was known for authentic ingredients, but now owned by Peak Rock Capital, which took ownership of the business 1 1/2 years ago, I have to wonder if more tasteless substitutions will continue to degrade the quality of their donuts. Signed, A sad and disappointed former customer read more

The gentleman that waited on me at the window was very sweet and friendly. The donuts however, were a bit disappointing. I got a dozen glazed and a single chocolate covered Bavarian cream filled donut. The cream donut was soft and delicious. The glazed however were dense and chewy and sticky. I had 2 other people tell me the same thing, so 9 ended up in the garbage. read more

If you want a fantastic classic donut, Shipley's is the way to go! They're the perfect amount of sweet without being sickly. The customer service is always quick and friendly. Chocolate iced is pure chocolaty goodness. Mmm chocolate iced. For a speedy order I like half a dozen chocolate iced and half a dozen staff choice. Best $8 crowd pleaser ever! read more

Shipley Donuts - Drive through sign. - Donuts Near Me - Austin, Texas

I used to love Shipley, but F this filthy place. If you're serving food but not enforcing masks for employees or customers at this point in Year 3 of Covid, you suck. The older guy behind the counter was not wearing a mask. Younger employees were. Customers were not. This is consistent with a previous visit months ago. I walked out. Back in my car, I removed my mask and was hit with the vile odor of rancid oil. This was at 9:30 am, which does not bode well for those donuts. My clothes reeked after being in the store for less than 30 seconds and are now in the wash. Yes, in general, donuts are not healthy, but you have to change the frying oil more than once a week. Gross. read more

One of the 2 donut shops I use. This is on a route that I am frequently using for daily chores. I don't go much for sweets, but the Lady does, and this hits the spot for her. The traffic pattern is a little bit spooky, but it seems always clean and the people who work there have always been nice. It is in the same parking lot as a little strip mall. read more

Shipley Donuts - Bear Claw for the Lady - Donuts Near Me - Austin, Texas

Can't believe I had not taken the kids here before. It's a tiny bit out of our way though! Super excited about the new location going in to our old fav doughnut spot at manchaca and wm cannon. Service was great and we got through the line in no time! Definitely recommend parking and just skipping the drive through line! I tried the glazed doughnut and it was very good. Didn't try the kids, but they seemed to be Very happy too. Yummmmm! read more

I grew up spending my summers with my Czech Grandparents in East Texas. What does this have to do with Shipley? Nothing except that they serve warm moist sweet and yeasty Kolaches! These are not the Kolaches I grew up on and they suck it compared to the ones at The Czech Stop in West or the Kolache Depot in Ennis. But, this Shipley is 5 minutes from my house and they open at 4AM! The Sausage Cheese Kolaches are my favorite. The sausage has a great flavor but the savory to sweet yeasty bread ratio is way out of proportion as you can see from my photo. And, this might sound like an odd solution for the excessive yeasty bread but the Sausage Kolache goes great with my homemade Blackberry Jam:) read more

Shipley Donuts - Donuts Near Me - Austin, Texas

To be honest, it's more of a 3.5 these days. It used to be 5 stars. They just aren't as fresh as they used to be. I'm truly disappointed because this is recent. The service is always friendly. They are still my favorite doughnuts all around and I love the Big Earl Kolache! I won't give up. Yet. read more