I said it before and I'll say it again.... Best sushi in CLE... seriously I would never pay more than this lol But they just came out with a new salad (not on the menu yet) and a new roll (the sea monster roll) and both are delicious!! I can't wait for you guys to try them!! read more

Shinto - Westlake - Japanese Near Me - Westlake, Ohio

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1 Star - Absolutely Unacceptable Customer Service! My boyfriend and I visited Shinto's expecting an enjoyable evening, but instead experienced some of the most disappointing customer service I've encountered. Our server described a shrimp sushi roll, which I ordered based on his explanation. When it arrived, it wasn't what I understood I was ordering, so I sent it back. To my disbelief, the manager, Ally, informed me that Shinto's has a "no mistake policy" and insisted I pay for the returned roll. What made this experience even worse was Ally's rude, dismissive, and unprofessional attitude. Instead of attempting to resolve a simple misunderstanding, she treated my concern as an inconvenience. Let's be clear: I can afford a sushi roll! This was never about the money. It's about the principle, professionalism, and basic respect for paying customers. A management title clearly doesn't guarantee leadership or customer service skills. Shinto's was more concerned with collecting payment for one sushi roll than preserving a customer's business. Congratulations, Shinto's! You got your money, but you've lost a customer. I hope that sushi roll was worth it. Extremely disappointing. Management needs serious improvement! read more

We didn't make a reservation but highly recommend you do. It was crazy in there on a Friday night. We ended uo sitting and ordering at the bar becuase we were only getting sushi. The sashimi was fresh and good! Cocktails were nice too. read more

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The food was the best Japanese food in Ohio. Our Service was top notch and our sever Blake was amazing. The place looks amazing. We had hibachi and our chef Uzi was funny. I came here for my birthday and you should to. read more

Shinto - Westlake - Teriyaki chicken and vegetables - Japanese Near Me - Westlake, Ohio

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Called for 2 she said come in their not busy. I arrive they said 5 minutes then proceeded to make us wait 30 plus minutes while seating 15-20 people before us. Then the oriental lady gives me attitude, saying "wait a minute" when I asked what's taking soo long. read more

I've been a long time fan of Shintos back when the opened in Strongsville. This visit was amazing!!! It was packed at the hibachi tables so the manager John brought us to an amazing booth where he attended to absolutely every whim, need and request. He went above and beyond in every aspect. I've never had a bad Shintos dish, but John made every dish special. He even got me a dish that wasn't on the menu anymore. Reinvented my martini over and over until it was just right. Because of John and the entire experience Shintos isn't an option to return to; it is a must! read more

Shinto - Westlake - Japanese Near Me - Westlake, Ohio

My wife and I have driven past this restaurant several times and wondered about it, but it took us about a year to finally try it out for date night. Last second and we didn't have any reservations. Luckily the high top tables and bar area had openings for walk in's. We both really enjoy good sushi and have tried a lot of places, so we weren't sure what quality we were going to get. Quick, nice, and attentive service from the waiter. He made me a custom drink based on what I like and my wife ordered off the menu. Both drinks were excellent and the drink menu had a lot of options I'd want to try in the future. For appetizers, we had the vegetable egg rolls and a beef plate. Both were great! We ordered 5 speciality sushi rolls. As you can see from the picture, we couldn't wait to take a picture first and dug in right away. Every roll had a really good range of flavors and taste. Fresh. Well made. With a wide variety on the menu. If you like sushi, it's very likely you'll enjoy this place. Highly recommended! read more

Shinto - Westlake - Japanese Near Me - Westlake, Ohio

We came here for a birthday celebration. The service, show and food was excellent... Portions are big and food is fresh . Downside cravings are giant .... Can't wait to return read more

Rating 2.5 stars Wanted something light and quick to eat with my dinner and found this place on the map near by my hotel. This restaurant is huge and has parking space. I ordered via phone and it was so loud on the other end. Got spicy salmon roll $8.50 and yellowtail roll $7.75 for to go. Each order comes with 6 pieces. Food was ready sooner than expected. Fish seemed fresh enough but the portions were very small while the price was ridiculously high. 6 small pieces of roll for about $8 which is equivalent to about $1.50 a piece, that's insanely expensive!! read more

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No service. Sad that you have to beg to get waited on. We came here to have drinks, appetizers, and dinners. It was early and not busy. Usually eating up at the bar you get fast friendly service. Food is great just wish the service was more attentive. Sometimes when you're not acknowledged you feel judged. My friend had to get up and get her to go box. People waiting for a table got drinks and service faster than the ones waiting for at least one bit of service. But the food is so delicious. Maybe next time take out. read more

Shinto - Westlake - Japanese Near Me - Westlake, Ohio

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I had a great experience here, went for a quick bite & sat at the bar. The place is pretty big with a fun vibe. The bartender was very nice & friendly. And food came out pretty fast - it was a Monday night. The fish was fresh and the dishes looked beautiful. I got salmon and also yellowtail hand roll, both were good. The salmon sashimi also came with good pieces of fish. read more

Shinto - Westlake - Salmon sashimi - yum - Japanese Near Me - Westlake, Ohio

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We went for sushi, it was AMAZING!! The host Kathy was so nice and accommodating. Service was great and attentive. Thank you for a great evening! We will be back soon read more

Shinto - Westlake - Filet Roll Hott Karl Witha K Spider Roll Jimmy 30 - Japanese Near Me - Westlake, Ohio

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My favorite hibachi spot. Their food is always delicious, and service is great as well. Portions are gigantic, and you always leave with leftovers. I love their dirty martini with wasabi stuffed olives. The chefs are very fun and engaging during the hibachi portion and the last time I went they even made ballon animals! :) read more

Last year after a hungover night and fight with the lady, we decided to walk over from our dingy little motel that's next door. Holy guacamole Batman we were absolutely taken by surprise! Thought it was just another run of the mill Japanese steakhouse at first glance, but we were absolutely blown away by the Hott Karl Witha K Roll. Like geez that was amazing. Some guy (manager) kind of creepily came up to us last year and inquired about us having an air fryer or not. I said yes and then he proceeded to give me instructions on reheating the roll... wow it was even better the next day when I heated it back up. Anyways here we are AGAIN about a year later and it is exactly like we remember. We got 4 rolls and not one of them disappointed. I should also say that we came on a Saturday night DURING dinner rush, and we were seated fairly quickly. We also did not get Hibachi which would potentially warrant a wait. Myself and my partner both highly recommend this place (and the Hot Karl Roll) and WILL be back again in the future. read more

No point in getting a reservation, you're not going to get sat at that time anyways. Food is good, what you'd expect for hibachi. Just could not stand waiting in the packed lobby area for almost an hour after the time we had put in a reservation for. We had reserved hibachi but ended up asking for a regular table because it took so long for us to be sat. Once we got to the table, the waitress went by us four or five times, saying "I'll be with you guys in a minute" every time. Waitstaff get busy, that's fine, but just be upfront if you're going to take longer than expected. read more

usually good but my friend gave us a gift card, they said not good in Westlake location, wtf I thought, here I find out he bought it in Westlake last week read more

This was our second visit to Shinto. We loved it the first time and it certainly didn't disappoint this time. The young man we had as our server was very welcoming and very attentive, without being annoying. We ordered the Miso Surprise sushi roll as our starter. It was SUPER TASTY!!!! My husband had the Tuna Poke Bowl and I had the Steak and Shrimp Combination plate for our entrees. Both were delicious!!! And each entree has a very generous amount of food! I can't recommend Shinto Japanese Steak House enough!!!! read more

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I've eaten & drank here several times since they opened; i can most certainly recommend their sushi (great presentation) , as well as their drinks (strong, and tasty), but the last time was our 1st time at the HIBACHI! btw- the general service throughout is very high quality, great service & ambiance. Anyhow, the flavors of the Hibachi are impressive; strongly recommend the Fried Rice, salad & any of the Chicken or Shrimp. It's not cheap, but i do think it's worth it ! read more

Shinto - Westlake - hibachi is fire ! House Onion Soup Soba Noodles Shrimp Flamb- - Japanese Near Me - Westlake, Ohio

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The sweet potato roll was really delicious, and the other rolls came beautifully presented with dry ice, which made me excited even before tasting them. The place had fun music, friendly service, and beautiful presentation -- I really enjoyed the rolls. But I was a bit disappointed with the hibachi and other kitchen dishes; the chicken tasted more boiled than grilled, and the noodles lacked flavor. read more

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Meh. No refills on drinks, poor communication between waitress and chef leaving multiple mistakes on our uncomplicated Hibachi order. Chef was not engaging. Food was ok. It was very loud inside. read more

Um, it was fine. Nothing to note on, but I felt that factor that makes an experience GREAT was missing. Happy hour is from 3 to 6. Sat at the bar, had the cucumber sake. Food was good. read more

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What happened to Shinto?? The service while sitting at the bar was absolutely terrible. With two bartenders working, it took over 10 minutes to be greeted without a full bar. 18mins total for a drink and order to be taken. Me and a couple other customers were talking about the service and they said it's gone down a lot and in the past. They've been happy with the guy bartender who typically works on Thursdays I guess. Glasses and plates left all over the bar, no checking in to see how the meal is, they just look like two deer and headlights. The guy next to me told me how they messed up his order as well. Unfortunately, we overheard the one woman saying that she's a manager. Yikes.. I guess it makes sense why happy hour there isn't even a full bar. The reason I'm writing is because with 15+yrs of experience in the hospitality industry, I definitely would want to know if this was happening at my establishment and that my customers are leaving and telling others it's about their experience... my best friend was going to meet me and I told her I'll meet her somewhere else with better service. read more

We had Blake for my little sister's 17th birthday and he made the night a blast!! He was super kind and timely. He brought out ice cream for her birthday as well as the other birthdays at the table. Great experience! read more

These guys have a robust menu that includes hibachi, but we stuck to sushi on this visit. We did get a delicious pork gyoza appetizer- crispy edges to the dumpling with a tender inside. Flavorful and spicy dipping sauce Spicy tuna roll was excellent and had great flavor. I didn't like the spicy salmon roll. It wasn't spicy (it was supposed to have spicy mayo and sriracha but I think they forgot) and a couple of the salmon pieces had a faded color and were chewier than I would like. The Jimmy #30 (shrimp tempura, cream cheese, spicy mayo etc) was good. It was a heavier, "loaded" roll- very large portion with a nice light spice to it. The place was packed. Fun atmosphere and decent TV set up for games. read more

Shinto - Westlake - Pork Gyoza (5 pcs.) - Japanese Near Me - Westlake, Ohio

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Came in for a family birthday meal for my sister-in-law and had a wonderful time! Our server, Blake, was so friendly and attentive. The chef, Eddie, was very fun and energetic. He sang happy birthday and made us feel very welcome! Our food was delicious! We enjoyed our hibachi dinners and then dessert was the icing on top! Fried ice cream! Blake came over and sang happy birthday again! Very thoughtful! We will definitely be going back! read more

The food was spectacular, and the vibe was amazing. Our server Blake made the night extra fun! Would highly recommend!!

i'm only reading this one because there's no option to rate at zero stars. waitress was so rude came over with an airpod there was absolutely no one in the restaurant. waitress brought waters and menus then left us waiting for20 min when there was no one else in the restaurant. didnt even tell us her name, ask what we wanted to drink anything. awful experience. read more

Ordered takeout for my girlfriend, and I and specifically mentioned that they make the cali roll and the Philly roll as gluten free, since she has a gluten allergy. The hostess said okay, and made no mention that they could not accommodate this request. Upon picking up the order I confirmed again that the order was gluten free and was told yes. After arriving home, I noticed that they did not separate her sushi rolls from mine except for a piece of lettuce divider down the middle which was comical and she had immation crab in her cali roll which contains gluten. My girlfriend ended up talking to the manager and she mentioned that they cannot make the cali roll gluten free as they have nothing to substitute the imitation crab with. More concerning was that the hostess just marked that all rolls were to be made gluten free, and didn't inform me that couldn't be done anyway and that the kitchen just fulfilled the order. The icing on the cake was the side of cold edamame with no salt. My girlfriend could've gotten severally sick, because of informed staff that do not know their own menu...next time going to the old ball and chain "Blue Sushi" read more

Went with another couple for their 25th wedding anniversary. We sat in a cozy booth. We had two servers. Worst food and service ever. We ordered an appetizer for the table ($32). Ahi tuna was inedible. It tasted and looked old. Beef Mamanaki was inedible. Tempura was tasteless. Then husband and I ordered gyoza, fried rice and a shrimp cocktail. Gyoza was ok, couldn't eat the shrimp because it was rubbery and looked freezer burnt. Never received the fried rice. Friend ordered beef filet dinner from the gluten free menu. When it was served we asked if it was gluten free. She said she didn't know. Didn't matter. The filet was tuff and gristly. Had to find server to order more drinks. Then again for check which was $281 before tip. We will never go back. read more

chef Jason is great highly recommended food was flavorful and experience was awesome timely service

Came here to celebrate a birthday and the ambiance was great! What really made the meal memorable for us was our waiter. He was so full of energy and went above and beyond to make our friend feel special for her birthday. We ordered the sushi platter, sashimi platter, and Shinto appetizer platter to share. The presentation of each dish was very eye-catching and well put together. The sashimi was fresh and the sushi was great--quality of the fish had a good bite to it. Sashimi that is not fresh is usually sort it chewy and a bit slimy. If you're like me and like to try a little bit of everything, their Shinto appetizer platter is for you. It's mostly made up of their deep fried appetizer selections, but it was nice to have the variety. I would recommend making reservations here whether you're here for regular dinner or their hibachi dinner. You may be able to get away with no reservations for their regular dinner, but you definitely need one for hibachi. They were fully booked for hibachi and it was a weekday that we went! Plenty of parking space available in their parking lot. They take credit cards for payment. read more

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I don't know why they aren't 5 stars - we had the most amazing meal! The interior is stunning, modern - prefect for a date night or fancy night out with friends...our server was friendly and attentive - really couldn't have asked for a better meal! The ROBOT singing & serving dessert to my son was the BEST read more

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Really enjoyed my food. I went there for the little delicious roll but liked the one that had the crab stack on top better. Even told the lady next to me when she was ordering and she agreed. Appetizer was yummy. Don't eat tuna so that was wasted as there are no substitutions. Other than that service was good and so was the food. They have a cute little robot going around as their runner from The kitchen to hostess stand. read more

Great meal with customers trying Shinto for the first time. This sushi restaurant was highly recommended by one of the guys in our group and it did not let us down. We enjoyed an assortment of 9 rolls, along with a couple Sake and most every roll was excellent and we would order again. Service was friendly and she was always their with timely check ins to see if we had enough of everything. Highly recommend trying if you are near either of their locations read more

Shinto - Westlake - Assorted Sushi Rolls - Japanese Near Me - Westlake, Ohio

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The cook and the server "Gabriel" were amazing. The food was great, and the ambiance too. Highly recommend

While the food has a variety of different options for your liking, call, the staff are extremely rude and ignorant. On top of that the cleanliness of this establishment is quite disturbing. read more

Shinto - Westlake - Japanese Near Me - Westlake, Ohio

Everything was late soup, Salad,& appetizer had to be asked for. The chef was boring. Almost no fun at all. One of the customers spit up sake that was being shot into his mouth by the chef, and it went all over the food on the cooking surface. He continued to cook and served it. Unbelievable. The seafood was the worst i've ever tasted and was not palatable. I called the manager the next day because three out of four people got sick. Maybe it was because of what we saw when the customer seated with us spit all over the food. Also the manager never returned my call. Ever since new management or ownership took over It's gone straight downhill. Unbelievable. Actually, pretty sad. It was a fun place to go now, we will never go again. And I DO NOT recommend going there. Even the shrimp had a strong fishy taste. And that should never happen. read more

The food tasted good but the price was ridiculous. Got a steak and shrimp hibachi to go for $30. It was the size of a $15 lunch special. Really salty too. read more

I love this restaurant staff is friendly and the food was delicious. The fire was so cool. He waiter gave us plenty of boxes so we can take are food home. Coming back for the fourth time read more

Normally we dine in and everything is fine. The portions are ginormous, enough for two people to split one meal in reality and the food is good. You're there for the show and the experience / atmosphere. But I had it taste for it and decided to order takeout. BIG MISTAKE! A takeout hibachi meal from here is like a kids meal. To spend $86 plus tip almost $100, was a complete waste and a mistake! I called the manager and all he said was he would talk to the kitchen who put it together. First, The sushi was good. Can't go wrong with a little delicious and a California roll... Ordered my steak medium and it was tough like leather. My daughter's fried rice was not fried at all it was white rice with a squirt of soy sauce on it with no veggies, shrimp was so tough! Ugh. Just totally disappointed will not order takeout again, Don't even know if I'll go there again because of the response from the manager. read more

Shinto - Westlake - Chicken and steak hibachi three shrimp veggies and noodles. - Japanese Near Me - Westlake, Ohio