Zoe was terrific! As a Nevada customer, I needed constant updates and accurate information. Zoe was great, being prompt and friendly. She answered all my questions and was very pleasant. read more

Friendly staff, they don't breathe down your back and aren't pushy while you're looking around. Smooth and easy transaction. We bought a used car and will definitely come back again. read more

I was looking to replace my other vehicle. Was not satisfied with the personal comfort nor the way the dealership in Roseville was handling my account. So I started looking for a new car. After looking around I began looking in to SUVs and in 2024 the professional reviews placed Subaru and Toyota in ties. When I looked in to owner reviews the Subaru pulled ahead. I went to the Subaru website and built the Forester I wanted and submitted it to all the local dealerships. Shingle Springs quoted me a lower price. They had the model in stock and I made an appointment to look it over and test drive the car while they determined the value of my old car. Test drive went nicely. I purchased the Forester in the end of April 2024. I think I was in and out within three hours. Madeleine Peralez was the rep who assisted me. She was of great help. I am not a heavy driver. I have had my Forester for nearly 2 years and have nearly 9K on the odometer. If you are looking for a Subaru I recommend Shingle Springs Subaru. read more

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I stopped by the dealership this afternoon was greeted by a friendly sales person. I was not pressured to buy today as I told him that I was still in the process of researching my vehicle options for an upcoming purchase. He answered all my questions and was very straightforward. I appreciated that And I will return again. read more

We highly recommend this local dealership, we bought 3 cars here. Service hosts here are great. Kevin Powell helped us obtain our 2024 Forester Wilderness. read more

Be VERY careful if they offer you a "loaner"! They literally left me stranded at work! I was promised a loaner while my cross trek had the defective windshield replacement. I admit that I forgot to bring my insurance card. I was insured! I understand not releasing a car to me until I can show you proof of indemnity, BUT they completely gave my car away! 10 minutes later I had proof of insurance! Seriously? This might seem trite, but it was not! I had no way to retrieve my car, but to leave the emergency room short staffed while I ubered to pick up my car from a sweet Sales guy. Geez. You guys really are NOT NICE! read more

There's not enough room to fully encompass my experience with Shingle Springs Subaru - if you want a review that spans decades and involves every department Shingle Springs Subaru has to offer - tune in. I have purchased new, traded in cars, purchased used cars, bought with cash, bought using financing, searched for the right car with the internet sales department, searched cars in person, had my car serviced, purchased parts directly with the parts department, and referred other buyers. I have literally not once had a bad experience, I have always had at minimum a good experience. And on more than one occasion, exemplary experience to the point where I am finally here writing a review because they deserve it and have earned it. Not a conclusive list, but particularly thank you to: Chris Volk, Damon Maraschino, Aaron Sherer, and Tom Rockenbaugh read more

We were really happy with our recent experience. More important, very happy with our Suburu Forester. Tim Gonzales guided us through the trade and transaction. All went really well. A pleasure doing business with them. read more

Best car buying experience I have ever had. Went in told them what we wanted and they made it happen. read more

Wanted to give a review of a great purchasing experience with Shingle Springs Subaru! Jeff, my sales guy got me a great deal in the car I wanted and Omar, my finance guy, was also great! No one was pushy like you get at most dealerships and the entire experience was great! read more

Shingle Springs Subaru - 2024 Subaru WRX - Car Dealers Near Me - Shingle Springs, California

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I came from Auto Nation Subaru Roseville, and that place was a dumpster fire and overpriced. Shot a phone call over to Shingle Springs Subaru and was offered a Service Slot the next morning. I ended up getting my 60K maintenance and a loaner car (Something Roseville refused to do). My service advisor was Brandon Eldridge and he made sure to take care of me and my 2018 Impreza up to and beyond Subaru of America Standards. I actually kind of threw Brandon a curve ball, I completed my oil change and my spark plug replacement on my own. The kicker to that was, I found fresh motor oil on my passenger side spark plugs. In addition to my 60k service, Brandon made sure the replacement of my valve cover gasket was covered by my CPO warrantee and got me back on the road with expedience and care. Overall I am very happy with my experience with Shingle Springs Subaru and I will be back. The turn around time on my car was lightning fast, I don't even think it was 48 hours before I was turning in my loaner keys and headed back home with a bulletproofed vehicle and peace of mind. read more

Shingle Springs Subaru - My 2018 Subaru Impreza Limited - Car Dealers Near Me - Shingle Springs, California

Unfortunately, Shingle Springs Subaru has been disappointing. From the staff who answer the phone and give incorrect information to Marcie, the controller, who's customer service leaves little to be desired. On two occasions, I was given information about my car that was incorrect by the people who answer the phone. Then it took Marcie a month to reimburse the money that I was charged for a service that did not occur. She basically said I got the money and was going to have to prove I didn't. Calling a customer a liar is probably not a good idea, especially over $20. The service writers were good and the car runs great so the mechanics were fine too. read more

I went through the internet sales process to buy a car for my mom. Easy, fast and one of the best car buying experiences I have had. 5 stars to the sales department. My mom went to get the 6k mile oil change at her scheduled 1:30pm time. She isn't one to bother anyone but after she was the only one in the lobby she went to the counter to check on her car at 4pm and was told they forgot to put her car into the system. The oil change was quick after they started however it is unacceptable to "forget" to check in her car. Zero stars for the service department. Will give my business to another dealership. read more

SS Subaru is amazing, I'll never own another brand. Had my front window replaced and it didn't seem right (not Subaru). Brought it in for a double look, one of the parts was warped from the sun.. Chuck was AMAZING! He was able to get it replaced with only an hour wait, not bad for having no appointment. Everyone was so helpful in services and on the lot. Trevor, very knowledgeable on helping us figure out what car to get when my husband trades his Kia in. SS is the place to go better than Thompson's, no pressure, just laid back and chill. They are what make a Subaru a Subaru. read more

My husband brought my car in because the check engine light was continually coming on. When we got the estimate for repairs, we were very stressed about being able to cover the costs. Chuck very kindly pointed us in the direction of some extra warranties our car could qualify for. He went out of his way to help us through this process and saved us literally thousands of dollars. We are so thankful for his kindness and dedication! I don't know what we would have done with my poor car if we had dealt with a less dedicated and knowledgeable employee. Chuck really made a difference for us and we won't soon forget it. Thank you!! read more

Very disappointed and dissatisfied! Talked to 2 different people. Neither could deliver! Absolutely had specific vehicles and cash ready to buy. Sorry for your business what a loss of a great customer! read more

I purchased a 2024 Subaru Forester Wilderness from Shingle Springs Subaru a couple of weeks ago, and I am very pleased with this dealership. I decided to "upgrade" my 1993 Ford Explorer (that's all I've driving since 1997, I'm on my second one). I wanted a smaller vehicle, better mileage, that I could still go on the Forest Service, National Park and BLM roads I take the Explorer on. The 2024 Subaru Forester Wilderness version - geared more for off-road - was a good fit. The buying process from Shingle Springs Subaru was a surprisingly easy experience. The staff was friendly, knowledgable, easy going (not pushy or high pressure). I started the process via their Internet Sales person, got a price, drove there and they honored it without lots of upsell attempts. Before you leave with your new car, one of their staff goes through EVERYTHING the car does, so they know you understand your new car before you leave. They followed up shortly after the sale to find out how I was doing with my new Subaru and if I had any questions. And two weeks after the sale, their "vehicle specialist" contacted me to find out if I had any questions about any aspects of my new car. Great customer service!. Oh, and no added security system upsell - the stock Subaru security system is great. read more

Shingle Springs Subaru - My new 2024 Subaru Forester Wilderness - Car Dealers Near Me - Shingle Springs, California

We cannot give enough praise to Shingle Springs Subaru! A huge thank you to Jeff Hargrave who was immensely helpful, patient and worked closely with my wife and I to get us the best deal possible for our very first Subaru Crosstrek. Jeff, Kevin, Tom + team provided excellent service during each step of the process and made us feel very valued as customers. We are so happy to finally be a part of the Subaru family!! Overall we had a top tier experience working with the Shingle Springs Subaru location and staff and will certainly recommend family + friends to come here for anything Subaru! read more

Shingle Springs Subaru - 2023 Subaru Crosstrek! - Car Dealers Near Me - Shingle Springs, California

I have to give a big shout out to this dealership. I bought a new car from Shingle Springs Subaru last year. I have always been buy a used car from a private party to save a few bucks kind of guy. However, since Covid a new car and used cost the same so it's a no brainer. I did all my haggling online so when it was time to purchase the Wilderness Outback the deal was set and under the suggested price. This was one of the only car dealers in my area finally selling cars under MSRP last year. Once I purchased the car there was NEVER a push to bring my car back to them. I was offered a free tire oil change and tire rotation when I bought the car at the 6 month, 6,000 miles. Six months later, I needed to do it again and decided to bring it to them. There was an hour delay because of unforeseen problems they had to service my car. The Service Department Rep was extremely understanding and really provided excellent customer service. In conclusion. I have never bought a car from a dealership but Shingle Springs has been as easy and comforting as it could have ever been. They are real, honest and just good people in my experience. I would highly recommend them. read more

I highly recommend getting in touch with Ernest Gordon in Internet Sales if you're looking for a Suburu/new car. From the very beginning of my new Suburu purchase experience, Ernest was professional, friendly and accommodating. He communicated well and was very familiar with the features of my new car, taking the time to go over them with me. I left Shingle Springs Suburu with a fantastic new Outback and a deal I was happy with and not pressured into. Awesome job, Ernest! Thank you! read more

Shingle Springs Subaru - 2024 Suburu Outback Limited in Brilliant Bronze - Car Dealers Near Me - Shingle Springs, California

I bought a certified pre-owned car last week, it was left up to me to try to sign up for my free 1 year subscription to starlink. It's been a week, and now I'm waiting for customer service to call me back. I feel like the dealership ghosted me. read more

We had a great buying experience at Shingle Springs Subaru. Our SA Kevin Powell was outstanding. He worked with the General Manager Tom Rockenbaugh to arrange a dealer trade. Kevin kept us in the loop the entire time, giving us updates on our new ride. Kevin introduced us to the service manager and parts department. Everyone was genuinely friendly and helpful. Shingle Springs isn't the closest dealership to us but we found them far superior to others in the area. We highly recommend! read more

Shingle Springs Subaru - My lovely wife with her new ride. Thanks Shingle Springs Subaru! - Car Dealers Near Me - Shingle Springs, California

The worst! I have been going to Maita getting all my service done for the past 5 years owning various Subarus, but figured I try these guys since I live in Folsom. Made an appointment for 9am 7/23/25, dropped the car off with service advisor Chris Volk. First interaction, the guy came across as he didn't want to be there and could care less. 2pm, no word. Called left him a VM what is the status, 2:20 I called back and got a hold of him. Chris said (same attitude as initial point) and his favorite line he keeps reaping during all my interactions wit him; "it's been assigned to the tech but I don't know". Said will try to find out and call me back. 3pm still nothing. Called him back and his favorite line again and that the tech is on lunch. Chris has been very indifferent during all interactions with him. I was not happy at this time and told him do not do anything to the car and picked it up. Took it to Maita for an 8am appointment the next day and with-in an hour they called me with an status of the work that needs to be done. Will never do business with these guys!!!! read more

This review is for Tim Gonzales (sales). He has been one of the most efficient and accommodating team members that I've communicated with throughout my car buying process. Quick to respond and helpful in all respects for whatever car you are buying or question you may have. Ask for him next time you are looking for your next Subaru! You'll definitely be treated with courtesy, respect, and a better deal compared to most dealerships out there! read more

I recently bought a used truck from Shingle Springs Subaru and the experience was fantastic! The sale was extremely low pressure, they were fair on the price, and Omar in their finance department took extra time to walk me through the extended warranty I was purchasing and what exactly was covered. Max was a great salesman as well making sure all my questions were answered and the truck had a full tank of fuel when I picked it up. After a bunch of terrible experiences elsewhere, this was truly refreshing and a great car buying experience! read more

Great experience today with Trevor - he was super friendly and well prepared for our visit so we were in and out pretty quickly even with a test drive, negotiations, and purchase. He managed to get me a great deal on a used Prius and would definitely recommend him and the dealership to anyone looking for appropriately priced vehicles at a local business where they don't make you feel pressured. Also worth mentioning is that often these are male-dominated spaces and that can be uncomfortable negotiating and talking shop when you're a female, but Trevor and the staff were honest and kind, and I walked away feeling good about my purchase. Would go back again for my next vehicle! read more

Yesterday I went to see a used Subaru. They are a very busy place and I understand it's probably busy because it's a Saturday. Tim was the salesperson who helped me, and my overall experience with him was fine. However, when they ran my credit application, I specifically told Tim that I did not want them checking with more than one bank. He said they were going to send it to Chase only. The results from Chase didn't come back as I wanted. Tim said he will go see what he can do. He came back with a Wells Fargo quote. I asked him why it's Wells Fargo now, he replied that Chase and Wells Fargo were basically the same. I didn't think of anything..so we ended up not going through with what was offered to us. We left and a few hours later, I see five additional notifications from my email that inquiries were made to check my credit report. Shingle Springs Subaru sent my application to a total of seven...SEVEN lenders to try to get me the rates I wanted. I was furious! I texted and called Tim and he did not reply back to me. I called and complained with his manager, Sonny, and the manager said the message wasn't relayed to him. The manager went on to tell me that it's just a myth about the multiple inquiries affecting my credit score. He even brought up the multiple lenders that was sought when I bought my Tundra in 2021. I told him, yes, I know about that..that's why I don't want the same thing happening! I'm an upset customer and Tim is not a man of his words like he claimed. read more

Shingle Springs Subaru Service department is like none other. Mechanic Chuck treated us very well and kept to his word all the way around. In the past, many of us have dealt with other dealerships' poor customer service, poor vehicle service, and just overall negative experiences one after the other. Shingle Springs Subaru, in my opinion, does not fit that negative mold. They're not trying to gouge you in the pocketbook. They want to treat you like they would like to be treated; with respect, fairness, honesty, and what the job should cost. They are professionals, to say the least. Perhaps it's the foothills home feel etiquette. That said, I would like to thank mechanic Chuck and Shingle Springs Subaru!!! Look forward to working with you in the future. VR, David and Family in EDH read more

If I could give 10 starts I would!! By far the best car shopping experiencing I have dealt with. Upon arrival I wasn't swarmed bu salesman which was quite nice. Chris was the first one to me and he was awesome from start to finish! Super personable and didn't pressure me into anything more than I wanted. They worked with what I could do and made it very easy to make a deal. Paula in finance was amazing! She explained everything and all options! And I believe Tom was the manager running numbers to make it work and he did so I can't thank him enough. I went to 2 other Subaru dealerships and walked away from both but shingle springs Subaru is the best out there!! Traded my Honda Civic sport for a 2022 Subaru Outback! No regrets and I am in love! Chris, Tom and Paula you guys are all amazing and thank you.!!! read more

Shingle Springs Subaru - Car Dealers Near Me - Shingle Springs, California

TLDR: Incompetence run amuck. Terrible autorepair operation. Service doesn't talk to parts doesn't talk to cashier doesn't talk to service - who doesn't communicate with their customers. We arranged warranty work and a service for our Outback, our warranty part took forever to come in and Parts refused to call us when it came in - just said to keep checking in. The customer, who is not an autorepair professional, should not have to coordinate Service and Parts departments for themselves. When we eventually got the work done, they never called to let us know it was finished, and when we finally picked up the vehicle no one offered to go over the repairs one last time; and the battery was dead. The car wash guy had to jump it (battery tested good on the oil change paperwork, so that means the dealership did something to drain it while the car was there). These people can't get out of their own way, steer clear and take your car anywhere else. read more

Absolutely terrible service. The manager blew me off to talk to a young pretty girl. Yep, classic. They erased all the info on the constantly freezing infotainment system and told me that if it happens again to "clear the cache". So let me get this straight, I am driving on the freeway, The screen freezes and everything that works off if it, which is everything, stops working. I am supposed to pull over, restart the car, hope it comes back on and erase everything having to re install all my information. This is our first and last Subaru I will buy, and definitely will not be bringing my Subaru there for service while I still own it. Choices are limited at this crazy time, for your sanity, chose someplace else, unless you are a young pretty girl looking to date an Middle Aged manager. read more

Shingle Springs Subaru - Our new 2022 Subaru Outback wildernesses from Shingle Springs Subaru - Car Dealers Near Me - Shingle Springs, California

I got a Nissan Altima from this Subaru store and I had amazing customer service, finance was easy and I got an amazing price.

We bought our 2021 Subaru Forester Limited from Shingle Springs Subaru in February 2024 even though there are other Subaru dealers closer to where we live in Roseville. We are completely satisfied with the experience and with the way Tim and Jeff handled the whole transaction. All our questions were answered and we will definitely be visiting them again when we need another car. Omar handled the finance end of the transaction and we are also extremely satisfied with the way he walked us through finalizing the purchase. We can't say enough good things about Shingle Springs Subaru. If they are a little further away from you I can tell you they are definitely worth the trip! Update about Service Department 3/26/24: We bought some window deflectors online from Shingle Springs Subaru and I included a note that we were going to schedule a service appointment to have them installed. I scheduled a service appointment online for 9:00 AM today to have them install the window deflectors and included a note their parts department had them on order. They were done and we were on our way by 10:15 AM. Mike, the service advisor was super friendly and helpful and made the visit overall a successful visit. We are very happy with their sales and service and will be bringing our car there for service from now on! read more

Purchased my vehicle new in January 2023 and have had hit and miss experiences with this entire team. Sales - Tim Gonzales is a snake. Will lie to you about warranties and what they cover just to have you spend money on the warranties and have them not cover the work that needs to be done. When contacted, states he will call you back in 5 minutes only to not hear from him for the rest of the day (3 hours later they closed). Failed to share all options with me when I was originally purchasing my vehicle. I would not recommend him as a salesman to anyone, ever. Overall not a good human being. Service - Usually they're pretty great. As of lately, not so much. Failed to update me on parts for my appointment then canceled on me when I was already 40 minutes into driving there. This happened 3 times for the same part, each time being told as I was already on my way. We then made ANOTHER appointment once we verified the part was in. They called the day before that appointment (I was already heading into town as I live 2 hours away so I stay somewhere closer the night before) and told me it couldn't be done. I refused rescheduling as I had already been rescheduled 3+ times before. Luckily they made the appointment happen and replaced that part under warranty. HOWEVER, several other issues occurred during this appointment. I was called and told that my warranty would not cover the paintless dent repair despite purchasing the specific dent repair warranty and being told it would cover any dent that didn't also need paint repair. This is when I called and spoke to Tim the salesman and he failed to call me back despite telling me he would. I was also told they wouldn't even attempt to fix the seatbelt receiver and rather that it would have to be replaced for over $250 when all it needs is the debris to be blown out with an air gun. Upon picking up my vehicle, I discovered that an irreplaceable personal item was missing. I had specifically warned the person moving my car about this item, that it was fragile, and that I would be upset if it was missing when I returned. No one seemed to care when I asked where my item was, rather looking irritated at my frustration and basically telling me it's my fault my item is missing because I "didn't tell the right person". I was given a card to call the manager "when they're back in a few days". That's not the only missing item either, my work key set is nowhere to be found. They also stated they cleaned my car - apparently this just means taking a hose to the outside even though they've vacuumed the interior floors in the past. Cleaning my car isn't a big deal, just another cherry on top. Oh, also returned my car to me with 2 less bars of gasoline. Overall, the service people are pretty nice to your face until you point out their wrongdoings. read more

Best experience I have ever had with a dealership! Working with Ray Emanuel, Sales Professional and Brett Brophy, Financial Service Advisor was fantastic when purchasing my 2020 Forester! My first time buying a Subaru and I guarantee will not be my last. read more

We purchased our Outback from this dealer. The process was smooth and efficient. The service dept. is excellent. This is a great dealership and worth the short drive up Hwy. 50. read more

I wont go to any other Subaru dealer! From Tim, in Sales, who we bought the car from, to the service writers (Chuck), the repair people and the waiting room. All excellant, they actually act like they care, that they know you are important. Friendly , good service, and fair prices, and they are pet friendly. I would highly recommend this place whether your buying a car or having it serviced. Its worth the round trip 25 miles run for me knowing im in good hands. read more

Kevin Powell is an awesome person to work with! He is honest, has good character, friendly, helpful and polite. He is transparent which I really appreciated! I would definitely highly recommend him and also this Subaru dealership! I almost got ripped off at another Subaru dealership! Kevin has helped many of my friends too! Thank you for all your help Kevin! read more

I was completely prepared for the need to negotiate vigorously when I arrived. That was derailed rather quickly when Shingle Springs Subaru presented me a deal that was too good to be true. I had the pleasure of working with Tim Gonzalez through the process. Never had a better new car buying experience. read more

We have bought two vehicles from Subaru Shingle Springs over the last few years. Can't say enough about the customer service we have received from this dealership. From the salesman Jeff to the GM Tom nothing but excellent customer service and super low key process. NO pressure to buy a vehicle like other dealerships we have been too. I drove off with an awesome new Impreza and Jeff made sure to go over all the new functions this car offers. I would highly recommend them if your in the market for a new car. Jason M. read more