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Costa Mesa, CA

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Shine Spa

5.0 (1 review)
Open • 9:00 am - 7:30 pm

Services - Shine Spa

Therapeutic massage

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7 months ago

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Wren - Immersive massage therapy treatments

Wren

4.9(40 reviews)
3.0 mi
Locally owned & operated
Certified professionals

I spent the most relaxing afternoon at Wren a few weeks ago. This space is just gorgeous and so…read morepeaceful. You can really tell someone put a lot of careful thought and consideration into curating this space. Even the design choices put you at ease. In addition to the services they offer, there's a backyard type area with a sauna and some seating area. It would be a great place to spend a few hours relaxing and decompressing. I booked a massage with scalp rejuvenation. I'm not one for deep tissue so I asked my masseuse to go pretty light and she was excellent. It was one of those massages where it ends and it felt like only a few minutes. Ugh, so good. This is such a special place, I highly recommend you book a service here to relax and renew.

I really reflected on my experience at Wrens before deciding to write this review because I…read moregenuinely did not want to leave a negative one. Unfortunately, for the amount I spent and the quality of the experience I received, I felt like I needed to share it. I came here as a birthday experience and had really high hopes. The sauna and ice bath portion was actually great and probably the best part of my visit. Unfortunately, the one-hour massage was extremely disappointing. My total ended up being around $319 after everything, which made the overall value feel even worse considering how unhappy I was with the massage. I booked a lymphatic/Brazilian lymphatic massage and expected a much more effective and intentional treatment, especially for nearly $200. Instead, the massage was so gentle that I actually found myself feeling more stressed than relaxed. A lot of it felt like very light surface-level rubbing on my arms and legs. I have had several lymphatic massages before, so I had something to compare this experience to, and unfortunately this was by far my least enjoyable one. My massage therapist was Brittany, and I personally did not feel that the technique matched the quality I would expect at this price point. The wooden rollers used during the Brazilian lymphatic portion were also applied so lightly that I barely felt like they were doing anything. The gua sha portion on my face was disappointing as well. When she was using two gua sha tools at the same time, the movements felt mismatched and uncoordinated, to the point where it did not feel effective at all. It came across as very minimal effort. At one point, a hot towel was placed on me that was hot enough to make my body flinch. I immediately said that it was too hot, and what bothered me was that there was no apology or acknowledgment afterward. It is rare for me to spend an entire massage wishing it would end, but that was honestly how I felt. If I am spending almost $200 for one hour, I expect to leave feeling relaxed and like the treatment was worth the money. Instead, I left disappointed and frustrated, especially because this was supposed to be part of my birthday celebration. What made the experience worse was being asked about a 20% tip even after I had expressed that the massage was not what I expected. I understand tipping is customary, but given that I had already communicated my disappointment, the interaction felt uncomfortable. The sauna/ice bath experience was enjoyable, so I cannot say everything about Wrens was bad. But based on the massage experience and the overall price I paid, I personally would not return for a massage here. I really wanted to love this place, especially for my birthday, but unfortunately it was a major miss for me.

Photos
Wren - Private cold plunge

Private cold plunge

Wren - Members Lounge featuring large group sauna

Members Lounge featuring large group sauna

Wren - Sports Massage - deep tissue, red light therapy, glided cupping

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Sports Massage - deep tissue, red light therapy, glided cupping

Elements Massage

Elements Massage

4.6(318 reviews)
0.6 mi
•$$

Legitimately the best massage location and company I've used. Pricing is on the lower end compared…read moreto most comparable places. And the different individuals I've tried were all great. I will say a special shout out to my current masseuse Michelle. I cannot properly express or articulate how good she is. From finding EVERY single knot (sometimes before I knew it was there) to being able to efficiently work them out has been amazing. Would highly recommend this spot and HIGHLY recommend Michelle.

I really wanted to love this place, which is why I gave it a second chance and signed up for a…read moremembership again. Unfortunately, my experience the second time around was just as disappointing. The biggest issue for me was that the focus seemed to be more on selling memberships and expensive add-ons than on providing quality massage services. Every visit felt like there was pressure to purchase extras such as aromatherapy and other upgrades, all of which I found to be overpriced. On top of that, the pricing structure felt confusing and, at times, like there were hidden fees. The cost of services seemed to vary depending on the day of the week or the therapist, which was frustrating. I prefer straightforward, transparent pricing so I know exactly what I'm paying upfront, and that wasn't my experience here. I also wasn't impressed with the quality of the massages. The therapists were inconsistent, and after my last massage, I actually left in pain. That experience was the final reason I decided to cancel my membership. The cancellation process is where the customer service issues really became apparent. When I cancelled, I was told via text that I had one remaining massage credit to use. I signed the cancellation agreement, but admittedly (my bad) I overlooked the section stating that unused credits expire after 60 days. Three months later, I contacted the business to schedule my final massage and was informed that my credit had expired. While I acknowledge that I should have read the agreement more carefully, I was disappointed that no one mentioned the 60-day expiration when they told me I had a remaining credit. Since I had already paid for that service, I asked if they would consider honoring the credit as a courtesy. They said they would discuss it with the owner and get back to me. More than a week later, I still have not received a response. At this point, it's less about the massage credit and more about the lack of customer service. The combination of aggressive upselling, underwhelming massage quality, and poor follow-through left me feeling like the business was more focused on generating revenue than taking care of its clients. There are many massage options available, and I've personally had much better experiences elsewhere with better pricing, better service, and better results.

Photos
Elements Massage - Seating in the lobby

Seating in the lobby

Elements Massage
Elements Massage

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Shine Spa - massage_therapy - Updated October 2026

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