I requested a quote from Shield Exteriors and a few hours later Caleb was at my house assessing my leaky roof. I had had a few other large roofing companies out to provide an estimate, all quoting me at least $1500 just to open up the ceiling and "dry it out". This didn't even include finding and repairing the leak. And not one of the other companies even got on my roof (which doesn't require a ladder to get on) to see what was causing the leak in the first place.
So, I purposely sought out a smaller business hoping for better customer service and I got just that. Caleb was extremely nice and didn't try to sell me anything. Actually, he said the leak was minor and he could tell that the water had already dried, making opening the ceiling up a waste of time & money. I just needed some minor sealing to prevent it from happening again. Two days later he was back at my house to fix the problem. He squeezed me in to his busy schedule, coming after hours to get it done. I've honestly never had better customer service. I wouldn't hesitate to recommend Caleb to anyone needing a new roof or roof repair and will certainly be calling him when it's time to replace our roof. read more