I called first to see how long the waiting line was and they said 30 min…read more The person was very cordial. When I arrived, the desk lady was most cordial and helpful and while I was talking to her a gent came up and assured me they would get to me as soon as a room opened. Not sure if it was my age (78) or what but that was nice. I waited about 15 min and was in to a room where a young lady did all the normal. The doctor was exceptionally thorough and concerned with my condition. We discussed and settled on next steps. I was really impressed with the doctor's care and I've had plenty of experience on the patient side of the practice of medicine. Wish she was my primary.

Multiple misdiagnoses and poorly trained techs…read more I have had multiple visits here and am sorely disappointed because when I follow up with my regular primary care physicians, they have told me each time that urgent care didn't do things right. Recent examples include: 1. I was flagged for extreme blood pressure. However, the blood pressure was taken incorrectly with my feet hanging off the chair, my arm hanging straight down, my back not rested, and the cuff was way too tight. 2. I took my son in for a strep test, and they said it was negative. His symptoms continued, and when we visited his pediatrician, another test confirmed it was positive. The urgent care didn't swab far enough back. In both cases, my primary care physicians confirmed that urgent care failed to follow correct procedures. I plan to complain to Evergreen directly, but I hope others read this and choose a different provider for urgent care. These experiences have left me very unhappy.

updating my review, I took my daughter here when she broke her finger and was given incredible…read moreservice and care, new nurses and staff, likely made all the difference

Worst ER I have ever been to. I've had better care in the middle of nowhere Nevada. The nursing…read morestaff disregarded my pain and were more focused on moving me to a back corner room so they didn't have to hear my moaning in pain. My wife (who's also a nurse at a different Swedish facility) asked my nurse to call pharmacy and expedite verifying my pain meds but the nurse sarcastically responded "Congratulations, you're a nurse!" Refusing to call pharmacy, and said "We can all hear him screaming..trust me". There were three nurses sitting at the nurses station periodically giggling and looking at their phones when my wife made the request. However the doctor- Casey M Krebs was by far the worst part of my visit. She seemed incapable of creating a care plan and didn't show any urgency. She seemed more focused on pacifying us for the moment and quickly leaving the room than actually helping us understand our options or initiating the process of me transferring to a hospital with urology. We were still asking her questions as she was trying to close the door and leave. It was obvious she did not like it when my wife asked any questions on my behalf, and completely disregarded her concern that the CT results showed severe hydronephrosis. The doctor said "That is not the focus. Im not concerned about his hydronephrosis, Im concerned about his kidney stones." I got such poor care that I decided to leave AMA while still in severe pain and drive to Swedish Edmonds, which was the best decision I made that day. To be honest I'm not sure the staff at Mill Creek even knew the process of transferring me, let alone doing it quickly. Once I arrived at Edmonds they took my case seriously from the start, scheduling me for emergency surgery the next day to remove the obstructive stone. My pain was well managed and my whole care team was incredibly skilled and empathetic. I am still completely disheartened with my experience at Mill Creek and would advise ANYONE considering it to go anywhere else.

The patient portal never worked for me, the doctor is excellent at being condescending…read more I'd say they were an example of the overworked health care system. But there wasn't other patiets when I went.

I went to appointment here, I was early but they let me in…read more I entered and filled out several forms on paper; which is inconvenient as most offices now use online forms. When the nurse entered, they did a cursory exam of the pertinent areas to start my service and then she began asking intrusive personal questions such as "you don't like to drink water?" and "what did you eat today?" (paraphrasing), which has not been standard in the other places that I've gotten the same treatment at and is frankly none of their business. She was then unable to complete the treatment which shows her incompetence and inability to focus on the task at hand since she was apparently distracted by asking me questions about my personal life, which she shouldn't have been. The manager then insisted that I had "lost nothing" which is untrue as it was an uncomfortable invasion of my privacy and a waste of my time.

No signs outside indicating this is an urgent care. It just looks like a non-descript medical…read morebuilding. Brought my daughter here for an allergic reaction. The MA and PA were great with her. I really appreciated they had oral steroids on hand. Didn't have to poke her. Yay! The PA called in her meds to the only late night pharmacy and was really easy to communicate with about my daughters needs. Despite arriving 30 minutes before closing on New Years Day, we didn't wait long and were in and out in under 40 minutes.

Excellent patient communication and not stressful to go through the administrative desk. Quick…read morewait time and concerned interaction and very knowledgeable. I will go to this clinic again. My medical history is somewhat complicated but the doctor listened and diagnosed and treated me appropriately. He was a kind man also. The prescriptions he prescribed made sense to me and he answered my questions attentively. Thank you for your care.

My roommate was in need of a new PC as the one he was seeing would no longer take his Military…read moreInsurance. He has cancer, had part of his esophagus removed in an emergency surgery, a hole in his intestine caused by the chemo, multiple issue caused by the cancer, surgery, and chemo. We couldn't find a doctor on this side of the mountains that would take his insurance that were accepting new patients, so his insurance case manager helped us find this clinic. He made an appointment with Andrea after I called to tell them all of his medical issues. Yes, it is a small clinic, it isn't new, but it is clean and the person at the front desk was pleasant. We were led to a room which was small and sparce but again, very clean. The nurse taking his vitals was very friendly and kind. When Andrea arrived in the room, she too was very friendly. After listening to him list out his medical needs and current issues she was very upfront and told him he was out of her league. She did accept him as a patient, and I have to say she has been very attentive to his needs and even helped with some issues that were bothering him but weren't viewed as priorities so weren't being addressed. While she isn't able to diagnose major issues, she is able to manage all the referrals to specialists that he needs to have done. Overall, he has been happy with the kindness and care he has received from Andrea and the staff at this clinic.

In short Good for urgent or primary care. They've helped us…read morea ton the last couple years. In long It's a small clinic run by 4 ARNPs. They offer all the basics of primary care, and stay open late and on weekends to handle walk-ins. They really commit themselves to making sure people get care. It's a small, older building that looks more like a 60s tract house than a medical facility, but don't judge it by the exterior. It's a purpose-built dentist/dr office with plenty of space inside. Comfortable waiting room, business-like and professional desk staff. The exam rooms aren't the newest you've ever seen, but they're very clean with good lighting and a comfortable setting. We've juggled a few chronic medical issues lately, and they've always been helpful and personable with advice, prescriptions, and encouragement. They can help you out if you're waiting for insurance coverage to start at a new job, and so on. They really want to make sure you get seen and get any help you might be needing. We're sorry to see Val go, but Andrea has been amazing for a long time and we're happy to keep seeing her. I live across the lake, and drove by this place dozens of times before I needed to switch doctors a couple years ago. Best choice I've made for health care in years.

Lakeside Milam helped me to save my life. You'll often hear that you have to get sober for…read moreyourself, first and foremost. Lakeside-Milam gives you the skills you need to help yourself to get sober - and stay sober for a lifetime. The staff at LMRC are attentive, patient and knowledgeable, but most of all genuinely care about your well-being and restoring you to a healthy & happy life. I had the pleasure of working with Tom, John, Marti-Jo, Marilyn, and Lisa - they are all very professional & skilled - it was a pleasure to work with each of them. It took me a while - several tries - to get and stay sober. What I have today I would not trade for anything, and the foundation for my sobriety started with LMRC. If you're looking for a healthy, wholistic approach to your own sobriety, or the sobriety of a loved one - I cannot recommend LMRC enough. If you go into LMRC with a good attitude and a transparent approach - you will succeed. I owe these folks so much...and appreciate all they have done for me. LMRC will help you to help yourself! Best Regards, Chuck G.

This place is a joke All they care about is the money you or your insurance pays them. They care…read moreless about their patients.

Nice staff and care from PA on day of visit for medicalcare. Some delays but appreciated ability to…read moremake an appointment on the phone. I didn't think the bandage was applied very well so I redid it at home. Came back a few days later at their request and met with an undertone of irritation caused by their own poor communication and clumsy process. My comments were trying to help, and I was considered "impatient. OK. But I'll go here again because they took care of me when I needed attention. Thanks.

The place doesn't close for an hour, it's dead empty, I'm clearly very ill, and they wouldn't see…read moreme. Terrible priorities and lack of care.

DR. Vincent Koike, is a great DR. but the office he works for stinks. The front office person" Dee…read moreDee " talks about other people's health problems in front of other people, which is a HEPA violation. Dr. Roy the owner of the office told me to find a new Dr. / because she didn't know how to bill the Dual Complete of United Health Care. I have been seeing Dr.Vincent Koike for over 12 years and I miss him, and now I am stuck trying to find a new Dr.. He was the best Dr., I ever had.

I've been coming here since high school which was probably two decades ago haha. So, I've seen both…read moreDr. Roy and Dr. Koike. They're both knowledgeable, friendly and easy to work with. Deedee is a superwoman both the nurse and front desk lady but she does more than that. So, even though the wait time can get long sometimes it's still a good experience and you will be able to get all your needs met or they will refer you to a specialist. I live nearby so I can highly recommend this clinic for local primary care.

Able to get in within a few minutes and care team seems good, but lacking follow up. Rx for cough…read moresuppressant still not arrived at pharmacy after phoning mill creek's Optum walk in clinic office. also need results of chest X-ray I had to go to silver lake to get since mill creek's not working.Dr said she'd phone me with the results but hasn't yet. didn't get an email confirming MyChart setup. feel like I'm slipping through the cracks. Usually they've been more thorough, but not this time

So thankful for Dr. Lee and the rest of the team at Optum Mill Creek! After a very traumatic fall,…read moreI showed up to their clinic busted, bloody, and in complete shock. They quickly ushered me into the procedure room and immediately started providing care. Although I was in complete panic, they calmed me down with kindness and humor. Dr. Lee assured my husband and I that there would be minimal scarring from the stitches and I didn't feel a thing. Despite the injury and trauma, I left feeling much more relieved.