The lab here is terrible. Rude reception, not once but every time. You walk up and they stare at…read moreyou. There is a sign that's says to check in at the reception desk. The lab appears to have its own reception desk. The sign could be referring to the main reception area but it is not clear. The lab reception desk is only for an Optum employee to stare at you snd say sit you will be called. No greeting just a stare and told to sit. Terrible way to run a clinic. They should know that Empathy is an important part of patient care.

Stephanie Wilson is a physical therapist for Optum at Harbor Pointe in Mukilteo. She is AMAZING. I…read morehad a somewhat complicated knee replacement in February, and I just finished my PT last appointment. No more pain, much more movement, I'm already looking for fun places to walk in our beautiful PNW! She's knowledgeable, personable, caring and a ray of sunshine each and every appointment. This woman made my recovery faster and better than I could have ever imagined. I can't recommend her highly enough. And I'm sure going to miss seeing her every week!

Tuned in to the patient pays attention to details and explains what's going on so you can…read moreunderstand.

Dr Gwak is a horrible doctor. The worst Dr I've ever seen and I've seen a lot of doctors throughout…read moremy life. I've never had a doctor that didn't give a crap about patients, until DR Gwak. She's very disrespectful and didn't care to look at my health records to actually help me in any way. For some reason she assumed that she knew my issues and judged me from the get go. Facts are facts lady, look into the records and you would see what's going on instead of judging me. Glad I have the choice to never see that lady again. Ugh!!!!

Went in this afternoon for routine blood test. After arriving, I witnessed two patients treated…read morebefore me who had arrived after me. When I finally had my blood drawn the tech was sloppy and gave me a hematoma. Not professional.

I have had so many issues here iver the past years. I personally have moved my care elsewhere, but…read moremy children still have their mds here and i havent changed their stuff. Today i went in with my child for their appointment. I got asked to show my ID. This 'policy' seems to change between facilities and is frustrating for me. I admit to having made a omment about "this is why i hate our healthcare system", but was not disrespectful to anyone. I showed my id and moved on. After my childs appointment the doctor informed me she couldnt be my childs doctor because I was disrespectful to the staff. I asked for an example as i know i didnt say anything today and i havent been there at all in over a year. I was told there were notes from other interactions as well. As this is the first time i had heard about it, i tried to ask questions. Can you provide me an example of what i have said or done that was disrespectful? What if my husband brings our child from now on? Is it just you or can my child see others here? I was told they couldnt see any of the pediatrics there and even having my husband bring them wouldnt change things. I was not provided any specific examples of what i had done wrong that was so disrespectful they refused to see my child anymore. I asked to speak with a supervisor to understand the concerns. Again i havent been there in over a year and this is rhe first time anyone has mentioned an issue. The supervisor refused to talk to me, but when the doctor came back she said she could see my child but that she was documenting the issue and i would receive a write up. Still confused as to why a general comment on healthcare and asking why they dont look at my picture in their system is concidered disrespectful. After reading some of theses other comment.. i believe there is more issues being these ratings that just the concerns posted here.

I would give Optum Silverlake clinic a negative rating if I could. I went to my appointment last…read moreTuesday, appearing 15 minutes early as requested. I explained to the medical assistant that I was angry at Optum, but not at the staff because they had always been kind to me. I also explained that I have brain damage to my hippocampus, so it was difficult to control my emotions if I became upset. That assistant (who would not give me her name, a guilty conscience, perhaps?) proceeded to treat me coldly and without any empathy. Of course that was upsetting to me. I began crying and she began threatening me with "security" or "police". I asked multiple times just to see the medical professional for my appointment and she refused. Apparently, while she was gone to get "security", she must have told the rest of the staff that I was the problem because she came back with a huge guy named Derek D. and told me that my appointment would not be honored. I wish I had a photograph of the smirk on her face when she said that. Honestly, I still believe that the ARNP (Uman Gahlot) and the MD (Dr. Nelson) are actually kind people and if they had spent 5 minutes with me the situation would have ended. The assistant, Ms. No One Identifiable, had made sure that option was blocked to me. I was escorted out of the building by another big, burly guy. While in the parking lot, I called the police myself and informed them that The Optum Clinic, Silver Lake, had refused to let me keep my appointment. Then I left. Honestly, I've never been treated to badly by a medical clinic in my entire life. Then they had the gall to send me a message today that I could sign up for another provider! Believe me, they could not PAY me enough to ever go there again. I've decided, since my great doctor, Dr. Murphy, left Optum Mukilteo in 2022, that I have several better options. After I recover from the trauma caused by this assistant, I will be writing to Optum's CEO in Minnesota and letting him know how displeased I am with Optum in general. Everett Clinic used to be a great clinic, but not anymore.

Never make an appointment with this Dr. I went to see him because I had recently moved to the area…read moreand was looking for a primary care physician. He had the soonest opening. Until this appointment, I have NEVER filed any kind of a formal complaint against a medical professional (and there have been a couple times that I thought about it). After my appointment with Dr. Scarr, I went straight home and made a complaint through The Everett Clinic's customer service website. More concerning to me than his general lack of respect and professionalism were the following: 1. He did no more than make a cursory glance at the medical history I had just provided to the assistant before jumping to several (incorrect) conclusions about why I was there and how he wanted to treat me. 2. He made multiple out of date, incorrect, and potentially dangerous statements about the treatment of Hashimoto's thyroiditis (a specific autoimmune thyroid disease). And made some rude remarks about my concerns being cosmetic in nature rather than truly medical. 3. He doesn't understand depression and the need for pharmaceutical treatment. Period. And he is insensitive when discussing it. I left in tears and absolutely furious. Most telling to me was that when I scheduled a follow-up appointment with a different doctor the receptionist didn't bat an eye and signed me right up with a primary care physician that hadn't been accepting new patients when I called three days before.

this doctor is insensitive. He may have helped damage my hearing permantly . I saw a walk in doctor…read moreabout my hearing and there was no communicaiton betiween Dr Scarr and the walk in doctor. .After that Dr Scarr put me on sudafed for my ear. He said he knows nothing about the ear but he tried to treat it anyway. He wasted lots of precious time. THere is only so much time to treat a hearing loss before it gets worse.. HE didn't put me on prednisone which should have been the first course of action, He didn't take anything about me seriously. I don['t think he likes disabled clients. I may have had more hearing if he would have referred me to a specialist. He had no business treaing a hearing loss when he said he know nothing aboutt it. He always ran into the room and ran right back out after just a few miinues.

I am happy with the care I received from Dr. Chu and his team. They are efficient, professional and…read morehard working. They recommend any tests I need and then review them with me. I am quite satisfied with the care I receive from them.

I can see why the rating here is low. And never take an immigration physical exam here. It is a…read morehospital with no responsibility, only excuses and self-avoidance. My family's physical exam schedule has been delayed, which has caused major difficulties with the I-485 schedule. I had to travel twice from Bellevue to Lynnwood for urine and blood tests, even though I had normal samples taken. They got mad at us for calling the business line when we called to check and complain to review the two mistakes. If they had done it right, they wouldn't have called. The service spirit of the staff is terrible and when I first asked for the cost, they gave me the wrong price, so I had to pay more. At first, when he strongly protested that he would not apologize, he said that he would at best apologize and compensate, but he refused because he made questionable compensation in good faith. They are not experts and do not deserve star ratings. If someone mentions Chu Clinic, I won't hesitate to vote. They don't even reflect. Hospitals are also a type of service, but it seems to have become a habit for a long time.

I have been under the care of Dr. Randall over 10 years , she is wonderful, dedicated, very easy…read moreto talk to. Her practice is small but she knows her patients by name and remembers you and your history. I don't feel like a number when I go to see her and I trust her in every way to keep me healthy when I have concerns. She is what I consider a real Doctor because if you are super sick she does make house calls. She also is my GrandMothers Doctor and well if you want a Doctor who doesn't rush you and is there to assist you in anyway I recommend Dr. Randall 100%! She is very understanding and helpful! Never a long wait in the office and the office ladies Roxanne and Elizabeth are both very pleasant and easy going. I am greatful I have her as my Doctor!!!

Let me start by stating that I used to work with Dr Rendall, a completely lovely and dedicated…read morewoman. Her clinic is run a bit differently then what you are used too (in a good way) as she has this cool set up where you pay a flat (monthly) fee and can see her as many times as you need. She has other options but that is how most of her patients do it. Seems odd, but for those of us without insurance, it is a much cheaper way of getting (amazing) healthcare when compared to other options.

We've been coming here for years and never had a problem. Sometimes you wait longer, sometimes…read morethey're quick. Normal walk in clinic. Today my daughter and I came in with a cough that's been lingering for a month and I explained to the doctor for the situation and he lectured me for not coming to the doctor sooner. I told him my daughter did come in and finish her meds and we were giving it time to see if she felt better. He literally spent more time telling me and lecturing my 11 year old daughter to go to the doctor. I at one point got stern with him and said "Well we're here now." Like it was ridiculous to the point when he left the room my daughter looked at me and gave me huge eyes like what was that about. I'm not exaggerating when I say he spent more time telling me there's doctors in Arizona and saying I should have came back sooner then he did on actually checking us out. Tom was very unprofessional. He, at the end, apologized for being "antagonistic" towards us and I wanted to tell him not to be sorry but to choose a better career path. Tom did not strike me as anyone who should even work in the medical field. Not empathetic, let alone professional. If I was his PIC I'd want to know my staff was talking to and treating patients that way, that's why I'm writing.

A person comes there and is in pain and they get talked down to and disrespected…read more I felt like after my last visit that I needed to leave , I regretted coming and the doctor only seemed concern about his license and talked over me and then was rude to me and made me feel like a very unwelcome visitor . I REGRET DARKINING THEIR DOOR STEP . See I work 3rd shirt . Its like living in another universe. You see people , you want to do things but when you get off. Everything is closed. And people dont comprehend that 3rd shift people have to struggle to get anything done . I can not really get appointments with my pc doctor that easy and if I do it is way out at very bad time . So maybe I will get 4 hours sleep. Maybe 2 , then have to go to work . I felt like the doctor had a real bad day and he was taking it out on me. I was in intense pain and I feel like I was a fecal matter in the punch bowl . I will do my very best to never show up there ever again . I think a dog , cat or insect would have been more welcome. I chocked back a lot of emotions , it was like I was not even human...