Only go here if you want to get tortured... this one short Indian lady straight up tortured me,…read morewhen she was brushing my teeth she started brushing my gums for some reason which made them really sore and after she started to floss and as she was doing that she was also hurting my gums alot cuz of the pressure and after the floss she was using the dental scraper which she also doesnt know how to use apparently because she kept cutting my gums to the point they were bleeding and really really sore.... Thank god the doctor came in and saved me from getting tortured further and she knew what she was doing unlike the other lady

Jeanette is usually the lady who answers my calls and claims that my messages are "in the queue"…read morefor the nurses. Both times I called with concerns and they happen to be on a Friday and they will claim to have called me back and left a voicemail or say they couldn't leave a voicemail which is a complete lie! I'm constantly on my phone so tell me why I receive everyone's calls and everyone's messages but there's. The nurses here are not intentive to my needs by any means. I ended up going to the ER on Saturday due to their incompetence. If you are pregnant and have concerns, I do not recommend this location. They will not get back to you. The nurses and staff lying goes against their values of "integrity". There has to be a better solution. -Ronald the rn also claims to have called me but I did not get a voicemail or missed call either! Help me understand why I receive the call regarding blood work but not yours regarding my health concerns and ER follow up? This is why I will not be returning

Stephanie Wilson is a physical therapist for Optum at Harbor Pointe in Mukilteo. She is AMAZING. I…read morehad a somewhat complicated knee replacement in February, and I just finished my PT last appointment. No more pain, much more movement, I'm already looking for fun places to walk in our beautiful PNW! She's knowledgeable, personable, caring and a ray of sunshine each and every appointment. This woman made my recovery faster and better than I could have ever imagined. I can't recommend her highly enough. And I'm sure going to miss seeing her every week!

Dr Gwak is a horrible doctor. The worst Dr I've ever seen and I've seen a lot of doctors throughout…read moremy life. I've never had a doctor that didn't give a crap about patients, until DR Gwak. She's very disrespectful and didn't care to look at my health records to actually help me in any way. For some reason she assumed that she knew my issues and judged me from the get go. Facts are facts lady, look into the records and you would see what's going on instead of judging me. Glad I have the choice to never see that lady again. Ugh!!!!

Went in this afternoon for routine blood test. After arriving, I witnessed two patients treated…read morebefore me who had arrived after me. When I finally had my blood drawn the tech was sloppy and gave me a hematoma. Not professional.

Dr. Skirm is very professional. So if you like abrupt, fast moving, dismissive doctors, you will…read morelove her. She states that she will send a reminder to you about things, but what she doesn't tell you is that the reminder will be when your prescription unexpectedly runs out mid-year. She goes straight by the numbers, and doesn't really talk to her patients before prescribing them more and more pills with little or no explanation. I realize that Doctors are busy and have a lot of patients to see, but spending a couple of minutes to find out that a patient's father has died and that might be possibly why they are sad shouldn't be over the top. Allowing the patient the dignity of getting out the questions she had written down ahead of time shouldn't be an optional extra. Doctor Skirm is very professional. But I personally would like a doctor who treats me like a human being rather than a list of numbers on a computer screen.

DR. Vincent Koike, is a great DR. but the office he works for stinks. The front office person" Dee…read moreDee " talks about other people's health problems in front of other people, which is a HEPA violation. Dr. Roy the owner of the office told me to find a new Dr. / because she didn't know how to bill the Dual Complete of United Health Care. I have been seeing Dr.Vincent Koike for over 12 years and I miss him, and now I am stuck trying to find a new Dr.. He was the best Dr., I ever had.

I've been coming here since high school which was probably two decades ago haha. So, I've seen both…read moreDr. Roy and Dr. Koike. They're both knowledgeable, friendly and easy to work with. Deedee is a superwoman both the nurse and front desk lady but she does more than that. So, even though the wait time can get long sometimes it's still a good experience and you will be able to get all your needs met or they will refer you to a specialist. I live nearby so I can highly recommend this clinic for local primary care.

The patient portal never worked for me, the doctor is excellent at being condescending…read more I'd say they were an example of the overworked health care system. But there wasn't other patiets when I went.

I went to appointment here, I was early but they let me in…read more I entered and filled out several forms on paper; which is inconvenient as most offices now use online forms. When the nurse entered, they did a cursory exam of the pertinent areas to start my service and then she began asking intrusive personal questions such as "you don't like to drink water?" and "what did you eat today?" (paraphrasing), which has not been standard in the other places that I've gotten the same treatment at and is frankly none of their business. She was then unable to complete the treatment which shows her incompetence and inability to focus on the task at hand since she was apparently distracted by asking me questions about my personal life, which she shouldn't have been. The manager then insisted that I had "lost nothing" which is untrue as it was an uncomfortable invasion of my privacy and a waste of my time.

I would give Optum Silverlake clinic a negative rating if I could. I went to my appointment last…read moreTuesday, appearing 15 minutes early as requested. I explained to the medical assistant that I was angry at Optum, but not at the staff because they had always been kind to me. I also explained that I have brain damage to my hippocampus, so it was difficult to control my emotions if I became upset. That assistant (who would not give me her name, a guilty conscience, perhaps?) proceeded to treat me coldly and without any empathy. Of course that was upsetting to me. I began crying and she began threatening me with "security" or "police". I asked multiple times just to see the medical professional for my appointment and she refused. Apparently, while she was gone to get "security", she must have told the rest of the staff that I was the problem because she came back with a huge guy named Derek D. and told me that my appointment would not be honored. I wish I had a photograph of the smirk on her face when she said that. Honestly, I still believe that the ARNP (Uman Gahlot) and the MD (Dr. Nelson) are actually kind people and if they had spent 5 minutes with me the situation would have ended. The assistant, Ms. No One Identifiable, had made sure that option was blocked to me. I was escorted out of the building by another big, burly guy. While in the parking lot, I called the police myself and informed them that The Optum Clinic, Silver Lake, had refused to let me keep my appointment. Then I left. Honestly, I've never been treated to badly by a medical clinic in my entire life. Then they had the gall to send me a message today that I could sign up for another provider! Believe me, they could not PAY me enough to ever go there again. I've decided, since my great doctor, Dr. Murphy, left Optum Mukilteo in 2022, that I have several better options. After I recover from the trauma caused by this assistant, I will be writing to Optum's CEO in Minnesota and letting him know how displeased I am with Optum in general. Everett Clinic used to be a great clinic, but not anymore.

i took my blood pressure on my good cuff before I left the house. 147/117 or like that. Then I went…read morestraight to Optum. The nurses kept saying that I was 120/80. I knew that it was wrong, so their nurse kept sending in people saying 120/80. I drove down the street to the pharmacy to use their cslibrated machine. I printed out a receipt stating that: MY BLOOD PRESSURE WAS 165/123. The "head nurse" called me the next day and yelled at me for posting my experience. She told me to shut up and that her staff was always right. My doctor saw the print out, took my BP, and knew that the 120/80 was an easy out. after that I always had him take my blood pressure. And bring my cuff. If you have a complaint with these people, which you most likely will, they will treat you terribly.

Normal dr office but full of old docs who will retire after one year but they won't tell you that…read more They'll take your money and run. Dr bacon was the worst. Scammer, he tried to me me on different more expensive meds and almost ruined my life. Then just retired. This showcases the poor quality office that is Mill Creek Family Practice. I presented with my primary concern being losing my doctor again. They're liars.

I have been going there since I was a kid in the 90s and the staff there is amazing. I have seen a…read morefew different doctors when I moved away for a bit and MCFP's doctors made me realize how amazing they are. The front office staff is great too. I am bummed they got bought out my the Everett Clinic because them being owned by the doctors let them treat people without money in mind but the same folks are still employed there which made me keep coming back. Glad they got rid of LapCorp there, that place is just a zoo. 30+ years and still coming back to them.