Was at Evergrren Health Urgent Care 5/15/26. Front desk staff friendly and got me in to see MD…read morequickly. From there - it was pleasant. I was referred to a specialist as I had an ankle injury. Would highly recommend

I called first to see how long the waiting line was and they said 30 min…read more The person was very cordial. When I arrived, the desk lady was most cordial and helpful and while I was talking to her a gent came up and assured me they would get to me as soon as a room opened. Not sure if it was my age (78) or what but that was nice. I waited about 15 min and was in to a room where a young lady did all the normal. The doctor was exceptionally thorough and concerned with my condition. We discussed and settled on next steps. I was really impressed with the doctor's care and I've had plenty of experience on the patient side of the practice of medicine. Wish she was my primary.

Like anything, good and bad. Bad: it must have been a busy night - I showed up at 12:30 AM with…read morekidney stones & sat in agony in the waiting room for two hours. Everything else was excellent, especially the staff - the nurse Miguel and especially the doctor - Kori N Cossey. Informative, capable, personable. So, save the initial wait everything was excellent.

Worst ER I have ever been to. I've had better care in the middle of nowhere Nevada. The nursing…read morestaff disregarded my pain and were more focused on moving me to a back corner room so they didn't have to hear my moaning in pain. My wife (who's also a nurse at a different Swedish facility) asked my nurse to call pharmacy and expedite verifying my pain meds but the nurse sarcastically responded "Congratulations, you're a nurse!" Refusing to call pharmacy, and said "We can all hear him screaming..trust me". There were three nurses sitting at the nurses station periodically giggling and looking at their phones when my wife made the request. However the doctor- Casey M Krebs was by far the worst part of my visit. She seemed incapable of creating a care plan and didn't show any urgency. She seemed more focused on pacifying us for the moment and quickly leaving the room than actually helping us understand our options or initiating the process of me transferring to a hospital with urology. We were still asking her questions as she was trying to close the door and leave. It was obvious she did not like it when my wife asked any questions on my behalf, and completely disregarded her concern that the CT results showed severe hydronephrosis. The doctor said "That is not the focus. Im not concerned about his hydronephrosis, Im concerned about his kidney stones." I got such poor care that I decided to leave AMA while still in severe pain and drive to Swedish Edmonds, which was the best decision I made that day. To be honest I'm not sure the staff at Mill Creek even knew the process of transferring me, let alone doing it quickly. Once I arrived at Edmonds they took my case seriously from the start, scheduling me for emergency surgery the next day to remove the obstructive stone. My pain was well managed and my whole care team was incredibly skilled and empathetic. I am still completely disheartened with my experience at Mill Creek and would advise ANYONE considering it to go anywhere else.

We've been coming here for years and never had a problem. Sometimes you wait longer, sometimes…read morethey're quick. Normal walk in clinic. Today my daughter and I came in with a cough that's been lingering for a month and I explained to the doctor for the situation and he lectured me for not coming to the doctor sooner. I told him my daughter did come in and finish her meds and we were giving it time to see if she felt better. He literally spent more time telling me and lecturing my 11 year old daughter to go to the doctor. I at one point got stern with him and said "Well we're here now." Like it was ridiculous to the point when he left the room my daughter looked at me and gave me huge eyes like what was that about. I'm not exaggerating when I say he spent more time telling me there's doctors in Arizona and saying I should have came back sooner then he did on actually checking us out. Tom was very unprofessional. He, at the end, apologized for being "antagonistic" towards us and I wanted to tell him not to be sorry but to choose a better career path. Tom did not strike me as anyone who should even work in the medical field. Not empathetic, let alone professional. If I was his PIC I'd want to know my staff was talking to and treating patients that way, that's why I'm writing.

A person comes there and is in pain and they get talked down to and disrespected…read more I felt like after my last visit that I needed to leave , I regretted coming and the doctor only seemed concern about his license and talked over me and then was rude to me and made me feel like a very unwelcome visitor . I REGRET DARKINING THEIR DOOR STEP . See I work 3rd shirt . Its like living in another universe. You see people , you want to do things but when you get off. Everything is closed. And people dont comprehend that 3rd shift people have to struggle to get anything done . I can not really get appointments with my pc doctor that easy and if I do it is way out at very bad time . So maybe I will get 4 hours sleep. Maybe 2 , then have to go to work . I felt like the doctor had a real bad day and he was taking it out on me. I was in intense pain and I feel like I was a fecal matter in the punch bowl . I will do my very best to never show up there ever again . I think a dog , cat or insect would have been more welcome. I chocked back a lot of emotions , it was like I was not even human...

Took 2 hours to get sore throat medicine....and I was the first/only person in the building for the…read morefirst 30 minutes. Waste of time.

It was while ago, but I walked into this clinic defeated to get help for a debilitating and deadly…read moredisease that is unfortunately extremely resistant to treatment and the medical community is sadly ill equipped to both diagnose and treat. My expectations were low based on past experience and hearing story after story after story of poor treatment from medical professionals regarding this disease, but I was desperate and getting so sick. I saw a Bridget Noorishad who was a god send in my life at that moment. Due to lack of funding for date, most doctors are misinformed and cling to false beliefs about the disease to misdiagnose patients. It's a problem that leads to death unfortunately. Bridget wasn't familiar with this issue (most aren't) and held some common misbeliefs as do almost all medial professionals with the exception of ER doctors for some reason they seem to know it more. But what was amazing about Bridget is that she listened to what I had to say and I could tell she genuinely cared (such a relief and so refreshing given my expectations and experience dealing with this). She was skeptical at first as she should be, but she did the right thing and I don't think she knows how grateful I was! She said okay can you give me a minute and she left the room for awhile to go investigate and get to the truth. She humbled herself and did what all doctors should do in this situation. After all, they can't know everything. She took the time and care to figure it out and returned with honestly the best possible treatment plan she could have. After being misdiagnosed for well over a year thanks to false outdated info and doctors who cling to it, this was EXACTLY what I needed in that moment. I couldn't be happier with the care I received here and while treatment was less than effecthve that was not her fault. It was the right treatment just too late and I went too long with insufficient treatment. It's complicated but I just want to say I 100% recommend this walk in. The care FAR exceeded all others I've visited in the area. Thank you for taking me seriously....all too often that's not the case with this issue and you have NO IDEA just how much I needed that! Edit Added:...Oh and I should add that she was even willing to go above and beyond and offered to stay late so my boyfriend could stop by on his way home and talk to her. She isn't a family therapist (or at least not to my knowledge) and definitely did not have to do that, but thank god there are actually good people on the world who understand the importance of their profession and take it so seriously! I'm telling you it's extremely rare to see a medical professional who is as dedicated

I truly love the impatient place in Kirkland & my outpatient place in Everett.!. I have been there…read moretwice and they have helped me so much and still to this day.!. I tell so many people about this place and how amazing they are.

Lakeside Milam helped me to save my life. You'll often hear that you have to get sober for…read moreyourself, first and foremost. Lakeside-Milam gives you the skills you need to help yourself to get sober - and stay sober for a lifetime. The staff at LMRC are attentive, patient and knowledgeable, but most of all genuinely care about your well-being and restoring you to a healthy & happy life. I had the pleasure of working with Tom, John, Marti-Jo, Marilyn, and Lisa - they are all very professional & skilled - it was a pleasure to work with each of them. It took me a while - several tries - to get and stay sober. What I have today I would not trade for anything, and the foundation for my sobriety started with LMRC. If you're looking for a healthy, wholistic approach to your own sobriety, or the sobriety of a loved one - I cannot recommend LMRC enough. If you go into LMRC with a good attitude and a transparent approach - you will succeed. I owe these folks so much...and appreciate all they have done for me. LMRC will help you to help yourself! Best Regards, Chuck G.

I first went to the one on Bothell after I put my name in at 6:30 slot and they couldn't find my…read morename so the nice lady added me to the 7:15 in mill creek... fine no problem it was 10 minutes away didn't get seen till 7:45 only for them to tell me the machine that they normally would use on this procedure is broken. Should have read the reviews before I agreed to come here. Absolutely pathetic and terrible customer service

Overall - all the good of my experience got thrown away when I received my bill…read more Pros: Friendly staff, quick service, really solid care. I left thinking this would be a 5 star review Cons: They lied about the cost of service and their billing department said there is nothing I can do about it. They offered me and my son a covid test and inquired about my insurance to "make sure it would cover it". I told them my insurance and asked about the cost - I even joked "I could test myself for $20 by hitting the pharmacy on the way home." I was ensured it "wouldn't cost more than that" - In the end both my son and I were charged $329 for the test.

DR. Vincent Koike, is a great DR. but the office he works for stinks. The front office person" Dee…read moreDee " talks about other people's health problems in front of other people, which is a HEPA violation. Dr. Roy the owner of the office told me to find a new Dr. / because she didn't know how to bill the Dual Complete of United Health Care. I have been seeing Dr.Vincent Koike for over 12 years and I miss him, and now I am stuck trying to find a new Dr.. He was the best Dr., I ever had.

I've been coming here since high school which was probably two decades ago haha. So, I've seen both…read moreDr. Roy and Dr. Koike. They're both knowledgeable, friendly and easy to work with. Deedee is a superwoman both the nurse and front desk lady but she does more than that. So, even though the wait time can get long sometimes it's still a good experience and you will be able to get all your needs met or they will refer you to a specialist. I live nearby so I can highly recommend this clinic for local primary care.

I had seen a doctor at another organization and their care did not help at all but I don't fault…read morethem. Dr. Brown at Optum was patient and brilliant. He did not comment on the other doctor but he explained why the medication did not work. I felt so uplifted when I left and I am very grateful to Dr. Brown for turning my concerns into cures. All medical professionals are over-booked and overworked but I am so appreciative for all of them for helping in any way they can. "Medicine" is not an exact science (we all wish it was but we are not computers, thank goodness). Btw, tuition for medical schools is outrageous and once a doctor enters the profession, the cost of malpractice insurance is astronomical. There is a severe downturn in students entering the medical field. We have to find a compromise so we can replenish the medical profession.

So thankful for Dr. Lee and the rest of the team at Optum Mill Creek! After a very traumatic fall,…read moreI showed up to their clinic busted, bloody, and in complete shock. They quickly ushered me into the procedure room and immediately started providing care. Although I was in complete panic, they calmed me down with kindness and humor. Dr. Lee assured my husband and I that there would be minimal scarring from the stitches and I didn't feel a thing. Despite the injury and trauma, I left feeling much more relieved.

Can't get a call back,need meds filled and I went in did blood work and still no call or answers…read more Asked about my chart to go over results was told I would get a call,it's been a week and have not received call.I have contacted them in this time and they again said they would call. I hate it's a new doctor everytime I go in with the same questions to get to know my condition,this is the worst medical facilities I have ever been to. They forget to call for reminders for visits, just a poorly run organization,trying to change plans to another provider. I still need my meds it's been a week and now my regiment is off...

staff was rude and was super slow to come to the doctors and didn't help at all when we asked.read more