These people is so dishonest, you have to be very careful bringing your car there. they pile on…read morecharges, they offer service packages only to let you know at the end it's an inspection and if anything is wrong it's added charges. I went there to change my battery, the guys says in order to change the battery I have to pay $90 to test the old one before I can put in the new one and that is standard procedure. Can someone tell how that make any sense

Many of the employees were not wearing masks, it's clear they aren't taking their COVID procedures…read morevery seriously. I am immunocompromised and it makes me sad to see these people don't care whether or not I live or die :)

Called Jubilee Ford service to have a U-joint replaced on my truck. Dropped the truck off this…read moremorning only to be told at 2:00 today that they just looked at it and yes it is the rear U-Joint. Thanks for telling me what I already knew. Now the fun part: they don't have the parts. So now I am left with no way home and no way to work tomorrow. Great to know my time means nothing to Jubilee. My advice deal with someone who will make sure they have the parts before they start the job. Oh and my next truck will not be from Jubilee ford.

After a few unsuccessful attempts at getting my (American) car inspected federally by the other…read moreauto service centre that does it in Saskatoon, called up Acura and made an appointment for federal and provincial inspections. Informed that it would be around $300 because they do a wheel alignment. Ok. Dropped off my car [at their old location on Circle east in August 2012] and asked for both Federal and Provincial again, and explained that other place problems. Got a call from Acura around noon confirming that I wanted the inspections and an oil change. I say: No Oil Change, but I do want the Federal and Provincial inspections. Pick up car later that day. Talk to the cashier who talks about the Federal inspection. Go to SGI 5 days later - the Acura Centre had failed to do the Federal inspection. I call them to ask and they said it was my fault because I hadn't asked them to do it! They then conveniently lost my signal and hung up. I will never go to them again. At least the other service centre only wasted my time going to them before being told that they couldn't do the Federal inspection that day (and again another day). They did not blame me for not doing it.

My Sprinter van broke down about 150kl from Saskatoon and I had it towed all the way to the…read moreMercedes dealership. They are really the only ones equipped to handle the Sprinter engine, and I couldn't have been happier with the service I received. They spent hours with my van, taking it apart and really investigating what the problem might be. Their diligence paid off, and they discovered a rare and challenging issue, one that didn't even appear as a dashboard indicator light. But rather than just tell me the problem, they took pictures, as well as the time to explain exactly what was going on. I really trust their mechanics. I felt like I wasn't being conned in any way. Quite a relief in a strange city with little options. But this review wouldn't actually be complete without a shout out to the women at the front desk. I sat at the dealership for two days, waiting for some kind of news about what was going on with the van, and without anywhere to go. I live out of that van. I sleep in that van. I am on tour, and I know no one in Saskatoon. They were so kind to me - and really made me feel welcome. I do not fit in well at a Mercedes dealership. I am a touring artist from Portland, Oregon. I ooze hippy. I tracked mud into the showroom. I combed the rats out of my hair in the lobby. I drank many cups of the fancy customer coffee. And it was lovely. I felt really well taken care of by these ladies. They gave me advice, they commiserated, they made sure I had a ride to the airport when it was finally clear that I was going to have to leave the van in Saskatoon for a spell. They were great company, and I'm so grateful for their generous customer service. If I ever have the means to buy a Mercedes, that's where I would go.

We always liked the service we received, but the last experience was particularly good. Wyant Group…read moreset up Land Rover / Range Rover service in Regina. That really saved us a lot of time. They also gave us a call that they were ahead of schedule so we could keep our scheduled time or take an earlier time. When we arrived they loaned us a new Jaguar F Pace while they worked on our Range Rover. When we arrived to pick up our Range Rover they had taken the time to do a particularly good job of detailing our Range Rover. It was a great service experience from appointment to picking up our serviced vehicle!

Had some body work done by Jubilee Ford on my 2015 F150. The repair was done quickly and…read moreefficiently. Great staff.

I am complaining on behalf of my gf who is currently sitting on the side of the highway for 3 hours…read morewaiting for a tow truck in her 2020 outlander. Broke down and she called to get a tow and the oh so helpful person told her they were sending a tow truck which never came. Never even called one. For a vehicle that's on warranty and has left her stranded 4 times in the last 9 months this is absolute garbage. If I could give minus stars I would. I wouldn't buy or recommend any of these half wit so called customer service ppl to fix my toilet let alone a 30,000 dollar car. Chevy all the way!!

Went in with hope and trust, came out owing almost the amount equal to the value of the vehicle…read morewhen the vehicle was still useless. I should have taken my vehicle to a carpenter than hoping that mechanics who don't know what to do will help me. It was a cheer waste of time and I am still paying for a minus value. I'm so disappointed.

I understand that Sherwood Chevrolet owns the BMW dealership in Saskatoon. I just took…read moremy 2000 BMW Z3 roadster to BMW for service on Monday. When I was ready to leave with my car the customer relations person said she would help me transfer my shopping from the courtesy car to my car so I suggested she could pull my car out of the parking spot and I would drive the courtesy car into that spot. When I pulled over there she had backed my car out and told me the seat was so far back that she could hardly even back it out. She asked me if I could drive it that way and I said "NO" She said the seat wouldn't move forward. She brought out a service mechanic and he checked it out and pulled out a piece that was damaged in the motor for the power seat and said the motor must have burned out because of that part. Apparently whoever worked on the car had moved the seat to the extreme back position and perhaps applied pressure. The customer service girl said that BMW would take care of everything and would order the parts and it wouldn't cost me anything. The seat has always worked fine. The service mechanic manipulated the seat into a position so that I could drive the car home. The seat motor made a strange noise and the seat moved very slowly. I received a call today from customer service girl, telling me the service manager and manager there told her they wouldn't repair my car at their expense. They informed her I could bring my car in and they would give me an estimate. She told me they said it would cost $1000 to install a new motor for the seat. She felt badly about it as she had assured me it would be no problem. I have since phoned the mechanic who worked on my car and I asked him if he worked on my car and told him it was a 2000 BMW Z3 Roadster. He said he works on a lot of cars and didn't remember. I said to him, "You mean you don't remember working on that cute little yellow convertible?" and he said "Yes, he did". I asked him if he brought the car into the service area from the parking lot and he said no. I said if you didn't bring it in then who did. He then said he did. I asked him if he put the seat back and he told me they aren't allowed to move the seats of a customer's car. As I am about 5'3" I'm sure there was no room for him to get into the car without moving the seat. He then told me they took the car to be washed and vacuumed implying the damage was probably caused there. I don't care who caused the damage. All I know is the seat was in perfect working order when I took it there and I expected it to be in the same condition when I left. I took my car to the BMW in good faith and I want the damage repaired at their expense. I have sent an email to the manager and service manager but have not received a response.

Purchased a used vehicle, with the agreement that there would be certain work done to it. All…read moreseemed ok. Fast forward 3ish months, a ridiculous amount unreturned phone calls, work that was said to have been completed but wasn't (service person and used car sales manager both lied to my husband's face about it being completed), requests to speak with the general manager (these calls/requests were not returned), Different departments not having any knowledge of what is going on is ridiculous and we still aren't any further along than we were when we walked out day one. Driving into the city and leaving the vehicle at the dealership on 3 separate occasions and my husband missing work, and having the used car sales manager tell my husband that the only reason he picked up a call from him was because he "thought it was important" is what Oakwood Nissan customer service really is. Super disappointed.

Tried to call in to book to have a block heater installed. The lady said she couldn't hear me and…read moreinstead saying something as simple as 'please call back I am going to hang up as the call is choppy' she just hung up again. Basic customer service 101 and their service desk Kaitlyn cannot manage it. When I called back she just got defensive and rude with me instead. Rather drive out to another dealership where they at least teach staff basic phone etiquette. Even kids at their first job get taught how to talk on a phone professionally

Me and my wife had gone in to purchase a used Range Rover Sport, we test drove it and loved it, we…read morewent home to talk finance and booked an appointment the next day to purchase the vehicle, I ended up getting a phone call 45 minutes before our appointment saying that they sold the vehicle...... very upset with the salesperson and got little to no apology for the huge mistake, no phone call no nothing to say someone else was interested in the vehicle, I could have came down and put a deposit on it or over the phone. All in all very bad service and we will be buying something different.

The service is always friendly and professional. The work has always been completed on time and…read moreflawless. This time they provided a new Range Rover Evoque for us while they worked on our vehicle. This is the only vehicle service team that I've ever looked forward to dealing with.