If I could give zero stars that would be more accurate; these guys do not even deserve the one star.
I drive a Nissan Pathfinder; I recently moved to Saskatoon, was trying to avoid the dealership, and was looking for a mechanic that would be approved by Nissan warranty. Keep in mind that I understand very little about mechanics and vehicle care, and it is always something I dread having to do because it is all completely out of my realm of understanding; also keep in mind that I have paid for all my learned mistakes in this issue, thanks to Diversified Auto. Short story if you don't want to read my review: STAY AWAY FROM DIVERSIFIED AUTO!
Long story: Diversified Auto assured me they could do Nissan warranty work. My Pathfinder was shuddering and shaking upon acceleration and from a quick google search, this could've been as simple as needing new spark plugs. Diversified Auto decided to immediately do a scan on the transmission only to find a code for a known recall/warranty issue involving the transmission; I later find out that this is a known bulletin that I would think those in the mechanic field would be aware of. After paying Diversified Auto $200 (!!) for this scan, I find out afterwards I could've had this done at Nissan for free. I can guarantee you that Diversified Auto knew this and took complete advantage of my naivety.
I also needed my tires rotated and had this done in the same transaction (which, by they way, they forgot to do while I left my Pathfinder at the shop; I had to wait 45 minutes in the shop for them to do it after I reminded them). Then after, yes after, they rotated my tires, I am then informed that Diversified Auto is not equipped to reset the sensors in my tires, leaving me with a warning light on my dashboard. I was told by Diversified Auto to just take it to Nissan and they can do it for me, which I find out from Nissan (because of course that is where my Pathfinder ends up having to be!) is a $50 charge because it is not a simple procedure. Again, Diversified Auto took advantage of me not knowing about this sort of stuff.
They have also ignored my message in trying to resolve this issue.
Had Diversified Auto told me upfront that I needed to go to Nissan directly I would've had the utmost respect for them and would've referred others gladly. But they took advantage of me instead, and I promise I am telling everyone I know to stay clear of them because they are snaky and do not have their customer's best interest in mind. read more