I have had to deal with Wheaton GMC quite a few times now and every time I have been extremely disappointed with their service. I'm writing this review today because they have yet again failed to provide anything close to good service. After getting a recall notice for my car, I booked an appointment online with them specifically stating the reason as this particular recall. Once I arrived for my appointment they informed me that they didn't order the part for this recall and it would be another 10-12 business days. I hadn't heard from them for 10-12 business days so I called again to check the status of the order. They informed me it was on it's way and should arrive in the next week. I again did not hear back from them that week so I called AGAIN and was informed that the part hadn't even been ordered. During this time (over a month), I have not been able to have anyone in the passenger seat of my vehicle due to the potential risk from this recall. I am extremely disappointed in the service at this place of business and would not recommended it to anyone.
UPDATE: After receiving my complaints, GM was very responsive and made sure my part was in within 2 days. They definitely made the effort to improve their customer service and I really appreciate their initiative. read more