My Sprinter van broke down about 150kl from Saskatoon and I had it towed all the way to the Mercedes dealership. They are really the only ones equipped to handle the Sprinter engine, and I couldn't have been happier with the service I received.
They spent hours with my van, taking it apart and really investigating what the problem might be. Their diligence paid off, and they discovered a rare and challenging issue, one that didn't even appear as a dashboard indicator light. But rather than just tell me the problem, they took pictures, as well as the time to explain exactly what was going on. I really trust their mechanics. I felt like I wasn't being conned in any way. Quite a relief in a strange city with little options. But this review wouldn't actually be complete without a shout out to the women at the front desk. I sat at the dealership for two days, waiting for some kind of news about what was going on with the van, and without anywhere to go. I live out of that van. I sleep in that van. I am on tour, and I know no one in Saskatoon. They were so kind to me - and really made me feel welcome. I do not fit in well at a Mercedes dealership. I am a touring artist from Portland, Oregon. I ooze hippy. I tracked mud into the showroom. I combed the rats out of my hair in the lobby. I drank many cups of the fancy customer coffee. And it was lovely. I felt really well taken care of by these ladies. They gave me advice, they commiserated, they made sure I had a ride to the airport when it was finally clear that I was going to have to leave the van in Saskatoon for a spell. They were great company, and I'm so grateful for their generous customer service. If I ever have the means to buy a Mercedes, that's where I would go. read more