I was sent in here by my company for a gallon of paint to match a metal deck roof on a military…read morebase. A previous attempt at another paint company failed miserably to match so i was off to find something better. Well, I found it! I walked in and Shannon greeted me with a giant smile and an eager attitude. Take note other retailers... These things are important! I gave her a sample of the metal I'm in need of matching and she tells me that it should be no problem. She also asked what finish I would like... Ummm, I don't know I tell her "You're the professional". I told her the first attempt was Semi-gloss and that was WRONG!!! So she made an executive decision and scanned my color. She worked her magic and upon testing the mix decided she didn't like it..... Something about reds and greens being wrong... Looked brown to me.. She added this and mixed it and still didn't like it. Still brown to me.... Added something else and tested it again.. Closer I guess but she still didn't like it... so back to more of something to the mix.. Meanwhile engaging in friendly conversation.. no frustration just smiles. The next attempt yielded shat she seemed to like and I couldn't even tell where the test spot was. If I can't see it then it must match, right? A job well done by an outstanding company representative!! Sherwin and Shannon... I'll be back! Oh, pay attention or you'll miss the driveway and have to pull a pretty good maneuver AND a U turn to get back!

Who rates a paint store? Well, when you have great customer service and someone who goes above and…read morebeyond to help it's justified. I went into this location to get some paint that would match a stain I previously used (different brand). Matching wood stain to a paint I realized is harder than I thought. A BIG shout out to Daniel who spent the time to find the exact match. He enthusiastic took on the challenge and after some trial and error he created the perfect paint color to match the wood stain I brought in. I also overheard the manager on the phone with a customer and she was very professional and on top of her game helping the person on the other end of the phone. Overall, a great experience and would certainly go back for my painting needs.

Gr8 service...gr8 selection...compared to other paint & supplies is #1...ace high !…read moreThe ONLY SUPPLY STORE that carries...oil based stains / paint ...

Very knowledgeable and friendly staff. Highly recommend them and the classes at the SDFWA, San…read moreDiego Fine Woodworking Association next door.

This store has recently moved, about 2 blocks up from the former location. Even though the name…read morewas on the front of the building, I still could not find it. Then a nice young man came walking up to me and asked me if I was looking for Shilpark. He took the heavy old paint can from me, and slowly walked me to the entrance, down the side of the building. He was cordial and helped me get the paint I needed........ We all have choices about where we buy things. Jay is a great representative for your company, and will ensure my future patronage.

I recently contacted the store in Miramar San Diego to inquire about a custom color order that…read moreappeared different than expected. Unfortunately, my experience with the " Manager Rob " (customer service) was not what I had hoped for. The "Manager Rob" I spoke with was very defensive and insisted that the color was correct, but the interaction felt rushed and dismissive. While I understand that misunderstandings can happen, I was disappointed by the lack of patience and willingness to address my concerns. I believe that a more considerate and understanding approach could have helped resolve the issue more effectively. These Custom aerosol spray cans are NOT inexpensive. Maybe "Rob the Manager " could learn to handle customer service with more professionalism and courtesy.

I am so impressed but not only the service but the quality of the product! I was doing some work in…read moremy kitchen, it has not been painted since the previous 2 owners! Over 10 years ago, they were kind enough to leave the old paint can in the garage. It was completely dried out of course. I called ahead to check to see if they could paint match, she confirmed they do but they need a large enough sample to scan. She asked that I bring the can in and they will determine if it can be done. I walked in handed her my can she took a look and the dried paint on the lid was enough for a good scan! She was very knowledgeable without even looking at the label she could already tell what finish it was and type. She did warn me it was 10 year old paint and they could get it as close to the color as possible. I knew it would be far fetched to match exact but I will eventually will repaint the entire kitchen later on. I just needed enough to cover up wall patches. I was in and out in about 15-20 minutes! Quick scan and my paint was created! Such an easy process! She even provided a 10% discount. I just painted the walls and it's a spot on match! This exceeded my expectations!

Needed advice on a furniture refinishing project and the young man (early 20's) had very little…read moreproduct knowledge. His answers to my basic questions were a word salad of jibberish. Too little training of floor staff for a brand that I have trusted for wall and house paint over the years. Hope that management sees this and remembers that customer service starts with a knowledgeable staff. Went to a woodworking specialty store and learned what I needed to get the look I wanted.

I went to this location today and it was a good experience. Daniel was very professional and great…read morecustomer service. I highly recommend this location to anyone.

Excellent service, the best material amongst all the local paint stores. When you want your…read moreexterior to last this is where you buy great paint.

I come here off and on to recycle my left over painter after I finish with my various painting…read moreprojects. Whenever I go I have a great experience. call ahead of time to make sure they have space to take your paint. Go inside and tell them you'd like to recycle your paint. They had you a cart. Load your paint and take it back inside and you're done. SUPER EASY! Cameron helped me last time I came in. He was awesome! If you need to recycle paint, come here! It's free and super easy!

When we asked The Poway store if they had someone to help with color selection, we were referred to…read morethe Miramar store. It's a free service that D&E offers but the Poway store had not yet replaced their Color Advisor. We called and made Appointment with the color advisor at the Miramar store, but they welcome walk-in as well. Our color advisor, Javanah, was very friendly and had the patience of a saint. We explained our objective and she took the time to look at pictures of our house as well as offering color options. She understood our goal well enough to explain why one color option would work better over another. Her suggestions where right on, and we are really happy with the way she helped us.

Excellent customer service and super friendly staff!! The only glaring (literally) problem is the…read moreharsh lighting!! It's almost surreal. Better lighting and the store is perfect

I forgot to mention Luis in my last review. Bad mistake on my end. One of the best tinters around…read moreSan Diego. Via de la valle is lucky to have that team. Again you guys make it easy for me to get on with my day.

Still our go-to place for diy home repair items. But, now,…read morewe found their greeting cards to be quite a find! Great variety of cards. They also have lots of other items (purses, clothes, small home decor, stuffed animals) and snacks. We'll definitely come back and browse/buy, especially since Hallmark closed next door. Prices are slightly higher than HD. But worth it since it's local and convenient. AND Service is always friendly and the a super proactive at helping. We save a lot of time just asking the staff for help. Thanks Ace!

I originally went into Ace Hardware to get a flapper for my toilet. I went upstairs and spoke with…read moresomeone in plumbing who recommended a part. I even said, "This doesn't look big enough," but he assured me it was the correct one. I took it home and unfortunately it wasn't the right size, so I had to run back to the store. The woman who greeted me the first time was incredibly kind and helpful -- she had even helped me load bags of soil into my car earlier. She handled the return for me with no problem at all. Then I went back upstairs where the actual plumbing specialist helped me pick out the correct part. The customer service here is excellent. It's so close to my house that I prefer going there instead of a big store like Home Depot. I may pay a little more sometimes, but the convenience, helpful staff, and friendly service make it worth it. Usually, they're right and very knowledgeable. Highly recommend this store for both customer service and convenience.

I love the fountain that I purchased here. However it seems that the pump is too powerful and it's…read moreaggressively pushing the water out of the fountain, which requires me to refill the fountain daily. I'm hoping the fix is a pump with a lower GPH. I returned today to take advantage of the sale. Their pottery is 70% off and fountains are 50% off! It doesn't get better than that! Their original prices are so much better than the local garden stores and selection is also better. The service is great too. Darrin and the admin team are so helpful and pleasant. I also want to acknowledge the two team members who helped load the birdbath and pottery into my truck. They were friendly, helpful, and handled it with care. I really appreciated their assistance--it was a great way to end an already positive shopping experience.

I've purchased many pots in the past and was treated well by the sales staff. However, my recent…read morepurchase was a return and a repurchase, which seemed to inconvenience the salesman as he had to get up and go out to the yard. He acted as if he was inconvenienced and possibly dealing with a "women" who was taking up his time to pick out a replacement pot. I will most likely never shop there again.