This Spectrum Paint is also the True Value Hardware store. They should change their name to False…read moreValue. We usually go to Pleasants Hardware because, well, it's pleasant, but since this store just opened up in a strip mall near us, we decided to check it out. We were sent a mailer for a free key, so we thought we'd get a new key made. While 3 employees were trying to figure out the machine, we piddled around and got a few necessities, lightbulbs, batteries, bird food, etc. The guys working there didn't seem to know their stuff. They were pulling out manuals and we waited for what seemed like an eternity. My hubby was growing a beard waiting! Finally, we were told they didn't have our key, and it wouldn't have been free anyway because it was a car key. The flyer did not indicate any exclusions. Then they said "just house keys", but then they said our house key was different and they didn't do those either. What a joke. We left the items on the counter and left disappointed. Their flyer needs to specify which keys are included in the freebies! Or add the wordage "exclusions apply". Who's your marketing person? As my Yelp friend, John G. commented, they don't have the keys to success! Anyway a few days later, I told my sister that I still had they coupon for a free key, so we thought we'd give them another chance. I don't like to leave one star reviews unless my experience is truly awful, and I like to give businesses an opportunity to redeem themselves before I make a judgment. Sadly, more disappointment ensued. Again, it took 3 people to get the keys made and they cast us aside to assist other customers while we were next in line. We were appalled. Terrible customer service! When we said something about letting people go in front of us, the guy made excuses before he apologized. We took the keys from the pseudo-apologetic employee and when he said "come see us again" another guy said "I doubt they'll be back". That's one thing they got right. I'll stick with Pleasants Hardware, thank you!

Incredible customer service. Handled a problem from another store without hesitation. Would highly…read morerecommend to anyone.

I needed a gallon of paint for touchup of my previousKy painted family room. it's been a few…read moreyears, and the paint was discontinued. but JOEY found 1 gallon in the Mechanicsville store, and he drove over & got it for me & brought back to the store off west broad for me. Joey was extremely nice & helpful and he went the EXTRA MILE literally to get me the paint I needed! Joey really saved the day for me! Thank You!!!

My wife and I have been shopping for the right purple for weeks. We walked into the store and low…read moreand behold... there it was on the wall - the perfect purple. But guess what? They don't sell that one. They only use it in their advertisements. They couldn't even do a color-match because they couldn't take the sign down containing the color. Very unhelpful staff. We're looking to paint 8300 sq ft, so I'm appalled how little they were willing to secure our business. UPDATE: I'm bumping this up to 2 stars only because of the quality of the paints. The employees aren't engaged in helping their customers so coming here isn't a pleasant shopping experience.

Kathy, the Assistant Manager and her crew are service excellence. We had confusion from our…read morepainter of the brand and finish of the paint needed. The team, who is extremely knowledgeable, helped us get the right paint. We have been going to Spectrum since we moved to Richmond 7 years ago, and are always pleased with the attentive, cheery staff, even when if they are busy. I highly recommend this paint store.

So, I'm a woman and paint stores are not my ideal shopping venue. I was looking forward to…read morechoosing a paint color for our new law office and mistakenly went to Lowe's not realizing that I needed a professional. Thank God that I found Kay at Spectrum Paint! Not sure if she would feel the same way (ha ha)! She helped me choose a paint color, answered my endless questions and the paint looks AMAZING! The Manager, Lynwood, is definitely an asset to Spectrum Paint. I would highly recommend you visit this spectacular team for all your painting needs.

I used to buy paint from these guys back in the day. They really know their stuff! I had some water…read moredamage and they got me an oil based primer called Zinnser's Coverstain that sealed it. I used their top of the line Generation in a matte finish. Looked great! I would highly recommend buying paint here. Reasonably priced and a great product!!

I typically have used Sherwin Williams paint to repaint the inside of my house. After talking with…read moreJesse about why the colors would fade after a few short years he recommended "Aura Matte finish" and I could not be happier with the way it turned out. It's not always about the price.... I don't mind paying premium prices for premium paint! Another employee was even nice enough to carry out the paint for me and carry it to the car. I was also offered the choice of coffee or bottled water while I decided on the color which is something I REALLY appreciated. You don't get service like this anywhere else.

A great place to get paint, everyone is very knowledgeable (especially TIm). Helped me get just the…read moreright amount of paint for my house and helped me decide on a final color.

Don't come here if you want no service, the guy sitting behind the front desk with light hair…read morecouldn't be bothered when I walked in and asked for shoe covers, the younger guy was more helpful and even tried to find out which store had some but the other guy said " I don't know, we have limited supplies" Good luck franchise owner.

Great place to get all your painting necessities. They have a database that tracks your purchases…read moreso that you don't have to worry about forgetting what color you picked years ago for your dining room. When you need some touch up paint just go in and give them your info and you have the exact color you picked.

These folks are extremely knowledgeable and helpful when it comes to matching existing paint. Kay…read morespent almost an hour in total matching a color for me and got it PERFECT. Many thanks.

I used to call/visit this paint store when I needed advice/assistance with a painting project. Over…read morethe years, I have spent thousands of dollars on Benjamin Moore paint which I have purchased from the Midlothian store. No longer! The past several times I have visited or contacted the store for help, I have been met with a rushed, hurried rude attitude and inept employees who are obviously poorly informed regarding inventory and current styles/methods of painting. If you can't be bothered with me- I won't bother with you.

Formerly known as Theanys Flags 2, they opened up a Brick and Mortar shop at Regency square. You…read moreused to have to wait until a show or festival to shop from them so now it's great to be a able to pop in whenever the season changes to get flags. Prices are pretty reasonable and they always have new product in stock. It's a great place to get garden flags and porch decor.