On my first visit, I was surprised by the lack of service. After 5-10 minutes of being the only…read morecustomer in the store, I had to track down the employee who was in back with the radio blasting. I had a list of paint colors I'd wanted to check out, and he half-heartedly went and got two of them for me before going back to his phone. I assumed it was an off day and decided to give them another try the next week, only to find them "closed for lunch". Another customer was outside wondering why they would be randomly closed at 2:30 on a Wednesday afternoon. Giving them an extra star because the shop itself is clean, and you really have to work hard to get a one-star review from me. That said, based on my two experiences, I don't recommend this shop.

Rude and unhelpful worker at the time of my visit. I asked a question about a color and the guy did…read morenot care at all about helping me even though no one was in the store. Also, if you don't want people coming in the last hour you're open, lock the door and turn the "open" sign off. I have multiple properties that need paint and will be taking my business elsewhere. I haven't experienced such callousness as a customer in a long time.

I own Charmed Interiors, a wallpaper installation company. This SW store is so helpful!read more

This is one of the better Sherwin Williams stores in the area. They are always very helpful and…read morequick on the ball to get you in and out. Unfortunately I've been to others around here and they aren't nearly as fast or knowledgeable. I've been here a few times now and they almost know what I need just from a description of what I'm looking for. It's quite impressive. If you have a choice of this store or another one that may be a little closer, I would head here because you will probably save time overall.

I came in to have my key fob replaced since my previous one broke from a long drop from the third…read morefloor onto the cement. The key itself still worked but the fob replacement was needed. The staff at Ace helped assist me with ensuring the new fob was programmed and working properly before I purchased it. The staff here are pleasant and professional. Job well done. Now no one can assume my vehicle predates key fob options.

Great experience here and great customer service too, Ace is my go to for B&B charcoalread more

These guys get 5 stars because it is NOT another big box. Prices often beat the big boxes,…read moreproducts are often a higher quality, and the folks working here are helpful and friendly.

Bought a $700 dollar leaf blower. Took it home and meanwhile while I was gone my neighbor had…read morerepaired my old leaf blower while I was gone. I lived ten minutes away. I never took it out of my truck, never started or used it in any way. Took it back in an hour after purchasing. The manager told me all sales were final and refused to take it back. I explained I was never told no returns. I certainly am used to being treated more professionally with any vendor. I think they made it up because they had no posting or anything about no returns. $700 dollars and last thing I needed was two of them. Should have been a common courtesy especially since unit not even being started or added fuel. My credit card is disputing and removing the payment. Thank God for a professional company like Bank of America. They have professional service.

Sherwin Williams reached out and wanted to understand what happened at my visit. I feel like this…read moreis the mark of a strong company with focus on understanding all the working pieces and how to avoid mishaps in the future. I bumped my rating up to 3 stars because growth and customer service is important to me in rating a business. I will likely not shop at this particular location in the future, but I do plan to use Sherwin Williams for future projects and was impressed with their feedback process.

From the owner: Your local Sherwin-Williams Paint Store in Raleigh, NC, provides expert advice, premium coatings,…read morepaint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online. A Spanish-speaking representative is available to assist customers.

Fast, excellent service! Nice looking store, great paint! These guys have a great time at work…read moreand it shows!

The Sherwin-Williams store off of Creedmoor Road in Raleigh, NC has great customer service and is…read moreone of the best Sherwin-Williams stores around. I would highly recommend their products and services.

Store Manager Anthony is friendly, professional & knows his stuff. Has been very helpful on…read moremultiple occasions (I'm a contractor). Highly recommend this store.

Did a great job replacing my shutters for a fair price. Would hire them again and recommend.read more

This experience was unexpected, especially since I had previously used Miguel's services to install…read moreseveral cameras, and that transaction went very smoothly. Approximately one year later, I contacted the company to have the cameras reset, as I did not have a ladder tall enough to reach them, and to install an under-cabinet ducted vent hood. The microwave previously installed in that location had already been removed, the duct opening was prepared for the vent hood installation, a 120V receptacle was already in place, and no electrical work was required. All of this was explained before the job was accepted, and I confirmed the quoted cost for both services on two separate occasions. Unfortunately, there were several instances where Miguel did not arrive for scheduled appointments and failed to notify me that he would not be coming. This continued for approximately a week and a half until he unexpectedly arrived one day. He successfully reset the cameras; however, when it came time to install the vent hood, he stated, "The office quoted me the wrong price, and I charge $250 per hour because I am a technician." He also mentioned that his teenage daughter had accompanied him. I had not hired or agreed to pay for an additional person to assist with the work. Miguel then refused to complete the installation at the quoted price and requested an additional amount equal to 100% increase of the original quote, effectively doubling the cost. I declined and paid only for the camera reset service that had been completed. I am disappointed by the lack of professionalism and poor communication. Had there been unforeseen issues or additional work required, I would have understood. However, that was not the case here. If there was a pricing discrepancy, it should have been communicated before the appointment, giving me the opportunity to decide whether to proceed. Increasing the price on the day of service, without justification, is not a professional business practice. Based on my experience and some of the other reviews I have read, this appears to be a recurring issue. Unfortunately, I cannot recommend this company.